6 Dynamics Crm jobs in Kuwait

Job Summary

We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365.

Key Responsibilities

Design, configure, and implement Microsoft Dynamics 365 Billing & Invoicing solutions Customize and optimize billing models, pricing structures, and payment processing in Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE) Ensure seamless integration between CRM, ERP, financial systems, and payment gateways Develop automated workflows for billing cycles, recurring invoices, and financial reconciliation Support subscription-based, consumption-based, and contract-based billing models Work closely with business teams to gather requirements and provide technical solutions for billing automation, tax calculations, and revenue recognition Ensure compliance with financial regulations, tax policies, and security standards Troubleshoot and resolve billing-related issues, performance bottlenecks, and data inconsistencies Assist in system upgrades, migrations, and custom reporting for financial analytics Provide guidance and mentorship to junior consultants and support teams

Requirements

Qualifications & Skills

Bachelor's degree in Computer Science, Information Technology, Finance, or a related field 5+ years of experience in Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE) with a focus on billing and invoicing Strong knowledge of financial processes, accounts receivable, revenue recognition, and payment processing Expertise in Power Platform, Power Automate, and Dataverse for billing automation Proficiency in C#, JavaScript, .NET, and SQL Server for customizations and integrations Experience integrating Dynamics 365 with payment gateways, ERP, and third-party financial systems Understanding of REST/SOAP APIs, Azure Functions, and Logic Apps Familiarity with subscription-based business models and financial regulations (IFRS, GAAP, VAT, tax policies, etc.) Strong problem-solving and analytical skills Microsoft Dynamics 365 certifications in Finance & Operations or Customer Engagement are a plus

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Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth.

The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions.

Responsibilities

• Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities.
• Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience.
• Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery.
• Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients.
• Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights.
• Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management.
• Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience.
• Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact.
• Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems.
• Stay updated on industry developments and competitor offerings to position our products effectively in the market.
• Facilitate communication between departments to ensure customer requirements are met efficiently and effectively.
• Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention.

Qualifications (Preferred Candidate)

• Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector.
• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders.
• Strong analytical skills, capable of interpreting data to drive business improvements and decision-making.
• Ability to work independently and as part of a team, demonstrating leadership and accountability.
• Detail-oriented, with excellent organizational and time management skills.
• Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite.
• A strategic thinker with a customer-centric mindset and problem-solving orientation.
• Ability to handle challenging situations with professionalism, empathy, and negotiation skills.
• Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus.
• Willingness to travel occasionally to meet clients, attend industry events, or support regional operations.
• Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable.
• Skills

Skills

• Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction.
• Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members.
• Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery.
• Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust.
• Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities.
• CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights.
• Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction.
• Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells.
• Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth. The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions. Responsibilities

Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities. Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience. Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery. Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients. Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights. Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management. Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience. Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact. Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems. Stay updated on industry developments and competitor offerings to position our products effectively in the market. Facilitate communication between departments to ensure customer requirements are met efficiently and effectively. Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention. Qualifications (Preferred Candidate)

Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders. Strong analytical skills, capable of interpreting data to drive business improvements and decision-making. Ability to work independently and as part of a team, demonstrating leadership and accountability. Detail-oriented, with excellent organizational and time management skills. Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite. A strategic thinker with a customer-centric mindset and problem-solving orientation. Ability to handle challenging situations with professionalism, empathy, and negotiation skills. Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus. Willingness to travel occasionally to meet clients, attend industry events, or support regional operations. Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable. Skills Skills

Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction. Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members. Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery. Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust. Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities. CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights. Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction. Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells. Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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Overview

Experience required: 3 Years

Job Role: Kuwaiti Nationality Only

Education: Diploma 2 years or higher

Language: Fluent in English

Availability: Can join immediately

Responsibilities

• System Implementation
• Training and Support
• Data Management
• Strategy Development
• Performance Monitoring and Optimization
• Collaboration with Stakeholders

Required skills

• Technical Proficiency
• Analytical Skills
• Communication Skills
• Problem-Solving Abilities
• Customer-Centric Mindset
• Attention to Detail

Application

• First Name: *
• Last Name: *
• Email: *
• Date of Birth: *
• Nationality: *
• Education:
• Upload your CV: * (Allowed file types: PDF, Word)

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Overview Experience required:

3 Years

Job Role:

Kuwaiti Nationality Only

Education:

Diploma 2 years or higher

Language:

Fluent in English

Availability:

Can join immediately

Responsibilities

System Implementation

Training and Support

Data Management

Strategy Development

Performance Monitoring and Optimization

Collaboration with Stakeholders

Required skills

Technical Proficiency

Analytical Skills

Communication Skills

Problem-Solving Abilities

Customer-Centric Mindset

Attention to Detail

Application

First Name: *

Last Name: *

Email: *

Date of Birth: *

Nationality: *

Education:

Upload your CV: * (Allowed file types: PDF, Word)

#J-18808-Ljbffr