4 Director Operations jobs in Kuwait

Description

In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery. Role & Responsibilities

Customer Service & Call Center Operations: Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries. Oversee call center metrics, including response time, resolution time, and customer satisfaction. Develop and implement strategies to improve customer experience and service quality. Ensure the staff is well-trained, customer-centric, and consistently adheres to healthcare industry best practices and standards. Purchasing & Inventory Management: Oversee the purchasing function, ensuring that all necessary supplies, equipment, and medical items are procured on time and within budget. Develop and maintain efficient inventory control systems, ensuring adequate stock levels while minimizing wastage and overstock. Negotiate with vendors and suppliers to secure cost-effective contracts and manage supplier relationships. Monitor and track inventory turnover and conduct periodic audits to ensure accuracy and compliance with healthcare regulations. Medical Records Management: Ensure the effective management of patient medical records, both physical and electronic, in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws). Oversee the records team to ensure that patient data is accurately recorded, stored, and easily accessible for healthcare providers when needed. Implement best practices for medical records management, including ensuring security, confidentiality, and retention policies. Ensure proper training and compliance with medical record documentation standards across the organization. Facility Management: Manage the day-to-day operations of the facility, ensuring it is clean, safe, and well-maintained. Oversee the maintenance of equipment and infrastructure, coordinating repairs, upgrades, and troubleshooting as necessary. Ensure that the facility complies with health and safety regulations, including those related to fire safety, emergency preparedness, and sanitation. Develop and manage facility-related budgets and ensure the cost-effectiveness of operations. Coordinate with external vendors and contractors for facility services such as cleaning, landscaping, and maintenance. Hospitality Management: Housekeeping, cleaning, security and catering services Skills & Competencies

Strong leadership and team management skills with the ability to motivate. Excellent communication in Arabic and English. Experience in budget management and cost control. Strong problem-solving and decision-making under pressure. Familiar with healthcare software systems. Adaptable with the ability to manage multiple priorities. Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter Education & Qualifications

Bachelor's degree in Engineering Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, 3-4 years’ experience with the same role. Previous leadership experience in a multi-disciplinary Hospital setting. Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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VAC9509 - Senior Executive, Learning & Talent Management

Field: HR and Administration Services

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 05-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

To support the planning and implementation of needed learning & organizational development processes and programs in collaboration with the Human Resources Department functions and other business units. Implement learning and development initiatives within the organization aiming towards leveraging learning & organizational development expertise. Responsible for assessing the organization’s needs and for the design, implementation and evaluation of development activities that support LOD initiatives.

Key Responsibilities:

• Identify Management/Leadership training needs on an on-going basis through needs assessments, and surveys with Leaders.
• Coordinate with the Talent Management Group Leader and the HR Director to determine the educational programs, services and resources that would best meet training needs.
• Plan and publish a six-month Leadership training calendar covering all leaders training.
• Contribute to the preparation of and approval for the annual leadership training plan.
• Assist in Developing, implementing, monitoring and updating employees’ career development plans in coordination with major stakeholders.
• Assist in defining criteria to identify critical positions in coordination with major stakeholders.
• Assist in selecting and identifying Successors of the critical positions in coordination with major stakeholders.
• Review and analyse performance results for identified Successors and report back to Management.
• Monitor and update succession plans for each Successor.
• Monitor and update the Talent identification process and assessment center.
• Identify training needs for all Talents in line with agreed criteria.
• Monitor talent development programs.
• Manage and assure that Talents follow all approved development plans set for each.
• Assist in all Mobility matters and processes for development of employees.
• Act as a Focal Point of Contact.
• Maintain and file Assignees Records.
• Generate Mobility Reports.
• Monitor all In/ out bound Assignee matters (Pre/On/Post assignment).
• Drive the T&A collection, analysis and verification.
• Contribute to Vendor selection.
• Oversee the building of the training calendar.
• Monitor budget spending, track expenses, initiate cost saving measures and provide needed reports to HR Management.
• Ensure full alignment of T&D processes and procedures with other HR processes.
• Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor’s degree in Human Resources or equivalent and relevant work experience.

Job specific technical Skills:

• 0-1 years of experience in Learning & Talent Management.
• Good understanding of computer/data systems (internal Wataniya Telecom system knowledge is a plus), policies and procedures.
• Good command of both written and verbal English, Arabic would be an advantage.
• Good knowledge of MS Office applications.
• Certified as a trainer is an advantage.
• Skilled in the application and delivery of L&D concepts, theories, and methodologies.
• Interpersonal, organisational, analytical, and critical thinking skills.
• Strong interpersonal communication skills.

Note: you will be required to attach the following:

1. Resume / cv

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VAC9509 - Senior Executive, Learning & Talent Management Field:

HR and Administration Services Contract Type:

Full Time - Permanent Location:

Kuwait - Kuwait City Closing date:

05-Jan-2025 The Company: Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role: To support the planning and implementation of needed learning & organizational development processes and programs in collaboration with the Human Resources Department functions and other business units. Implement learning and development initiatives within the organization aiming towards leveraging learning & organizational development expertise. Responsible for assessing the organization’s needs and for the design, implementation and evaluation of development activities that support LOD initiatives. Key Responsibilities: Identify Management/Leadership training needs on an on-going basis through needs assessments, and surveys with Leaders. Coordinate with the Talent Management Group Leader and the HR Director to determine the educational programs, services and resources that would best meet training needs. Plan and publish a six-month Leadership training calendar covering all leaders training. Contribute to the preparation of and approval for the annual leadership training plan. Assist in Developing, implementing, monitoring and updating employees’ career development plans in coordination with major stakeholders. Assist in defining criteria to identify critical positions in coordination with major stakeholders. Assist in selecting and identifying Successors of the critical positions in coordination with major stakeholders. Review and analyse performance results for identified Successors and report back to Management. Monitor and update succession plans for each Successor. Monitor and update the Talent identification process and assessment center. Identify training needs for all Talents in line with agreed criteria. Monitor talent development programs. Manage and assure that Talents follow all approved development plans set for each. Assist in all Mobility matters and processes for development of employees. Act as a Focal Point of Contact. Maintain and file Assignees Records. Generate Mobility Reports. Monitor all In/ out bound Assignee matters (Pre/On/Post assignment). Drive the T&A collection, analysis and verification. Contribute to Vendor selection. Oversee the building of the training calendar. Monitor budget spending, track expenses, initiate cost saving measures and provide needed reports to HR Management. Ensure full alignment of T&D processes and procedures with other HR processes. Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in relevant field of expertise. Other duties as directed by supervisor or other superiors. Qualifications: Bachelor’s degree in Human Resources or equivalent and relevant work experience. Job specific technical Skills: 0-1 years of experience in Learning & Talent Management. Good understanding of computer/data systems (internal Wataniya Telecom system knowledge is a plus), policies and procedures. Good command of both written and verbal English, Arabic would be an advantage. Good knowledge of MS Office applications. Certified as a trainer is an advantage. Skilled in the application and delivery of L&D concepts, theories, and methodologies. Interpersonal, organisational, analytical, and critical thinking skills. Strong interpersonal communication skills. Note:

you will be required to attach the following: Resume / cv

#J-18808-Ljbffr