10 Director Of Operations jobs in Kuwait

**Additional Information**
**Job Number** 25111424
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

What we offer
First of all, you will earn a tax-free, all-inclusive salary! You will have a direct employment with our client. You work in an international team & working environment. Our client offers you excellent healthcare coverage. All leave and end of service benefits are provided as per Kuwait Labor Law.

Who you are
You possess strong leadership, strategic thinking, and operational expertise to manage and improve customer service, purchasing, inventory, medical records, and facility management.
Skills & Competencies:

• Strong leadership and team management skills with the ability to motivate.
• Excellent communication skills in Arabic and English.
• Experience in budget management and cost control.
• Strong problem-solving and decision-making skills under pressure.
• Familiarity with healthcare software systems.
• Adaptability and ability to manage multiple priorities.
• Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter.

Education & Qualifications:

• Bachelor's degree in Engineering.
• Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, including 3-4 years in a similar role.
• Previous leadership experience in a multi-disciplinary hospital setting.
• Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

Description
In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery.

Role & Responsibilities:

• Customer Service & Call Center Operations:
  • Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries.
  • Oversee call center metrics, including response time, resolution time, and customer satisfaction.
  • Develop and implement strategies to improve customer experience and service quality.
  • Ensure staff are well-trained, customer-centric, and adhere to healthcare industry standards and best practices.
• Purchasing & Inventory Management:
  • Oversee procurement of supplies, equipment, and medical items, ensuring timely and budget-compliant purchasing.
  • Develop and maintain efficient inventory control systems to optimize stock levels and minimize wastage.
  • Negotiate with vendors for cost-effective contracts and manage supplier relationships.
  • Monitor inventory turnover and conduct periodic audits to ensure accuracy and compliance.
• Medical Records Management:
  • Manage patient medical records in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws).
  • Oversee the records team to ensure accurate, secure, and accessible patient data.
  • Implement best practices for medical records management, including security, confidentiality, and retention policies.
  • Ensure staff are trained on medical record documentation standards.
• Facility Management:
  • Manage daily facility operations, ensuring safety, cleanliness, and maintenance.
  • Oversee equipment and infrastructure maintenance, repairs, and upgrades.
  • Ensure compliance with health and safety regulations, including fire safety and sanitation.
  • Develop and oversee facility-related budgets, ensuring cost-effectiveness.
  • Coordinate with external vendors for facility services.
• Hospitality Management:
  • Manage housekeeping, cleaning, security, and catering services.

Company Industry

• Medical
• Medical Devices

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Operations Director Support Services

Disclaimer: Naukrigulf.com is a platform connecting jobseekers & employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank information. For security tips, visit our site. Report any fraud to

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Role & Responsibilities:

• Customer Service & Call Center Operations:
• Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries.
• Oversee call center metrics, including response time, resolution time, and customer satisfaction.
• Develop and implement strategies to improve customer experience and service quality.
• Ensure staff is well-trained, customer-centric, and adheres to healthcare industry best practices and standards.
• Purchasing & Inventory Management:
• Oversee purchasing, ensuring procurement of supplies, equipment, and medical items on time and within budget.
• Maintain efficient inventory control systems, ensuring adequate stock levels and minimizing wastage.
• Negotiate with vendors for cost-effective contracts and manage supplier relationships.
• Monitor inventory turnover and conduct audits to ensure accuracy and compliance.
• Medical Records Management:
• Manage patient medical records in compliance with legal and privacy standards (HIPAA or relevant laws).
• Oversee the records team to ensure accurate, secure, and accessible patient data.
• Implement best practices for medical records, including security, confidentiality, and retention policies.
• Ensure staff training and compliance with documentation standards.
• Facility Management:
• Manage daily facility operations, ensuring safety, cleanliness, and maintenance.
• Oversee equipment and infrastructure maintenance, repairs, and upgrades.
• Ensure compliance with health and safety regulations.
• Develop and oversee facility budgets for cost-effective operations.
• Coordinate with external vendors for facility services.
• Hospitality Management:
• Manage housekeeping, cleaning, security, and catering services.

Skills & Competencies:

Strong leadership, team management, and motivational skills.

Excellent communication in Arabic and English.

Experience in budget management and cost control.

Problem-solving and decision-making skills under pressure.

Familiarity with healthcare software systems.

Ability to manage multiple priorities and adapt to changing needs.

Background in healthcare accreditation, especially JCI and FMS standards.

Education & Qualifications:

Bachelor's degree in Engineering.

10-12 years of healthcare operations management experience, including facility management, supply chain, and hospitality.

3-4 years in a similar leadership role, preferably in a hospital setting.

Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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What we offer First of all, you will earn a tax-free, all-inclusive salary! You will have a direct employment with our client. You work in an international team & working environment. Our client offers you excellent healthcare coverage. All leave and end of service benefits are provided as per Kuwait Labor Law.

Who you are You possess strong leadership, strategic thinking, and operational expertise to manage and improve customer service, purchasing, inventory, medical records, and facility management. Skills & Competencies: Strong leadership and team management skills with the ability to motivate. Excellent communication skills in Arabic and English. Experience in budget management and cost control. Strong problem-solving and decision-making skills under pressure. Familiarity with healthcare software systems. Adaptability and ability to manage multiple priorities. Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter. Education & Qualifications: Bachelor's degree in Engineering. Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, including 3-4 years in a similar role. Previous leadership experience in a multi-disciplinary hospital setting. Strong knowledge of healthcare regulations, medical records, and patient confidentiality. Description In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery. Role & Responsibilities: Customer Service & Call Center Operations:

Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries. Oversee call center metrics, including response time, resolution time, and customer satisfaction. Develop and implement strategies to improve customer experience and service quality. Ensure staff are well-trained, customer-centric, and adhere to healthcare industry standards and best practices.

Purchasing & Inventory Management:

Oversee procurement of supplies, equipment, and medical items, ensuring timely and budget-compliant purchasing. Develop and maintain efficient inventory control systems to optimize stock levels and minimize wastage. Negotiate with vendors for cost-effective contracts and manage supplier relationships. Monitor inventory turnover and conduct periodic audits to ensure accuracy and compliance.

Medical Records Management:

Manage patient medical records in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws). Oversee the records team to ensure accurate, secure, and accessible patient data. Implement best practices for medical records management, including security, confidentiality, and retention policies. Ensure staff are trained on medical record documentation standards.

Facility Management:

Manage daily facility operations, ensuring safety, cleanliness, and maintenance. Oversee equipment and infrastructure maintenance, repairs, and upgrades. Ensure compliance with health and safety regulations, including fire safety and sanitation. Develop and oversee facility-related budgets, ensuring cost-effectiveness. Coordinate with external vendors for facility services.

Hospitality Management:

Manage housekeeping, cleaning, security, and catering services.

Company Industry Medical Medical Devices Department / Functional Area Data Entry Operations Back Office Processing Keywords Operations Director Support Services Disclaimer: Naukrigulf.com is a platform connecting jobseekers & employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank information. For security tips, visit our site. Report any fraud to

#J-18808-Ljbffr

Role & Responsibilities: Customer Service & Call Center Operations: Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries. Oversee call center metrics, including response time, resolution time, and customer satisfaction. Develop and implement strategies to improve customer experience and service quality. Ensure staff is well-trained, customer-centric, and adheres to healthcare industry best practices and standards. Purchasing & Inventory Management: Oversee purchasing, ensuring procurement of supplies, equipment, and medical items on time and within budget. Maintain efficient inventory control systems, ensuring adequate stock levels and minimizing wastage. Negotiate with vendors for cost-effective contracts and manage supplier relationships. Monitor inventory turnover and conduct audits to ensure accuracy and compliance. Medical Records Management: Manage patient medical records in compliance with legal and privacy standards (HIPAA or relevant laws). Oversee the records team to ensure accurate, secure, and accessible patient data. Implement best practices for medical records, including security, confidentiality, and retention policies. Ensure staff training and compliance with documentation standards. Facility Management: Manage daily facility operations, ensuring safety, cleanliness, and maintenance. Oversee equipment and infrastructure maintenance, repairs, and upgrades. Ensure compliance with health and safety regulations. Develop and oversee facility budgets for cost-effective operations. Coordinate with external vendors for facility services. Hospitality Management: Manage housekeeping, cleaning, security, and catering services. Skills & Competencies: Strong leadership, team management, and motivational skills. Excellent communication in Arabic and English. Experience in budget management and cost control. Problem-solving and decision-making skills under pressure. Familiarity with healthcare software systems. Ability to manage multiple priorities and adapt to changing needs. Background in healthcare accreditation, especially JCI and FMS standards. Education & Qualifications: Bachelor's degree in Engineering. 10-12 years of healthcare operations management experience, including facility management, supply chain, and hospitality. 3-4 years in a similar leadership role, preferably in a hospital setting. Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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VAC9509 - Senior Executive, Learning & Talent Management

Field: HR and Administration Services

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 05-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

To support the planning and implementation of needed learning & organizational development processes and programs in collaboration with the Human Resources Department functions and other business units. Implement learning and development initiatives within the organization aiming towards leveraging learning & organizational development expertise. Responsible for assessing the organization’s needs and for the design, implementation and evaluation of development activities that support LOD initiatives.

Key Responsibilities:

• Identify Management/Leadership training needs on an on-going basis through needs assessments, and surveys with Leaders.
• Coordinate with the Talent Management Group Leader and the HR Director to determine the educational programs, services and resources that would best meet training needs.
• Plan and publish a six-month Leadership training calendar covering all leaders training.
• Contribute to the preparation of and approval for the annual leadership training plan.
• Assist in Developing, implementing, monitoring and updating employees’ career development plans in coordination with major stakeholders.
• Assist in defining criteria to identify critical positions in coordination with major stakeholders.
• Assist in selecting and identifying Successors of the critical positions in coordination with major stakeholders.
• Review and analyse performance results for identified Successors and report back to Management.
• Monitor and update succession plans for each Successor.
• Monitor and update the Talent identification process and assessment center.
• Identify training needs for all Talents in line with agreed criteria.
• Monitor talent development programs.
• Manage and assure that Talents follow all approved development plans set for each.
• Assist in all Mobility matters and processes for development of employees.
• Act as a Focal Point of Contact.
• Maintain and file Assignees Records.
• Generate Mobility Reports.
• Monitor all In/ out bound Assignee matters (Pre/On/Post assignment).
• Drive the T&A collection, analysis and verification.
• Contribute to Vendor selection.
• Oversee the building of the training calendar.
• Monitor budget spending, track expenses, initiate cost saving measures and provide needed reports to HR Management.
• Ensure full alignment of T&D processes and procedures with other HR processes.
• Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor’s degree in Human Resources or equivalent and relevant work experience.

Job specific technical Skills:

• 0-1 years of experience in Learning & Talent Management.
• Good understanding of computer/data systems (internal Wataniya Telecom system knowledge is a plus), policies and procedures.
• Good command of both written and verbal English, Arabic would be an advantage.
• Good knowledge of MS Office applications.
• Certified as a trainer is an advantage.
• Skilled in the application and delivery of L&D concepts, theories, and methodologies.
• Interpersonal, organisational, analytical, and critical thinking skills.
• Strong interpersonal communication skills.

Note: you will be required to attach the following:

1. Resume / cv

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VAC9509 - Senior Executive, Learning & Talent Management Field:

HR and Administration Services Contract Type:

Full Time - Permanent Location:

Kuwait - Kuwait City Closing date:

05-Jan-2025 The Company: Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role: To support the planning and implementation of needed learning & organizational development processes and programs in collaboration with the Human Resources Department functions and other business units. Implement learning and development initiatives within the organization aiming towards leveraging learning & organizational development expertise. Responsible for assessing the organization’s needs and for the design, implementation and evaluation of development activities that support LOD initiatives. Key Responsibilities: Identify Management/Leadership training needs on an on-going basis through needs assessments, and surveys with Leaders. Coordinate with the Talent Management Group Leader and the HR Director to determine the educational programs, services and resources that would best meet training needs. Plan and publish a six-month Leadership training calendar covering all leaders training. Contribute to the preparation of and approval for the annual leadership training plan. Assist in Developing, implementing, monitoring and updating employees’ career development plans in coordination with major stakeholders. Assist in defining criteria to identify critical positions in coordination with major stakeholders. Assist in selecting and identifying Successors of the critical positions in coordination with major stakeholders. Review and analyse performance results for identified Successors and report back to Management. Monitor and update succession plans for each Successor. Monitor and update the Talent identification process and assessment center. Identify training needs for all Talents in line with agreed criteria. Monitor talent development programs. Manage and assure that Talents follow all approved development plans set for each. Assist in all Mobility matters and processes for development of employees. Act as a Focal Point of Contact. Maintain and file Assignees Records. Generate Mobility Reports. Monitor all In/ out bound Assignee matters (Pre/On/Post assignment). Drive the T&A collection, analysis and verification. Contribute to Vendor selection. Oversee the building of the training calendar. Monitor budget spending, track expenses, initiate cost saving measures and provide needed reports to HR Management. Ensure full alignment of T&D processes and procedures with other HR processes. Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in relevant field of expertise. Other duties as directed by supervisor or other superiors. Qualifications: Bachelor’s degree in Human Resources or equivalent and relevant work experience. Job specific technical Skills: 0-1 years of experience in Learning & Talent Management. Good understanding of computer/data systems (internal Wataniya Telecom system knowledge is a plus), policies and procedures. Good command of both written and verbal English, Arabic would be an advantage. Good knowledge of MS Office applications. Certified as a trainer is an advantage. Skilled in the application and delivery of L&D concepts, theories, and methodologies. Interpersonal, organisational, analytical, and critical thinking skills. Strong interpersonal communication skills. Note:

you will be required to attach the following: Resume / cv

#J-18808-Ljbffr

We're Hiring! – Sales Executive (Fleet Management) | Kuwait A well-known IT company in KW We're Hiring! – Sales Executive (Fleet Management) | Kuwait A well-known IT company in KW

Description

We're Hiring! – Sales Executive (Fleet Management) | Kuwait

Sales executive

Job Id :100167742

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Description

We're Hiring! – Sales Executive (Fleet Management) | Kuwait

A well-known IT company in Kuwait with over 15 years of proven success in IT solutions is looking for a Sales Executive with experience in the same field only.

Requirements

Minimum 3 years of sales experience in fleet management/GPS tracking systems

Strong knowledge of the Kuwaiti market and logistics/fleet industry

Excellent communication & negotiation skills

Self-motivated and target-driven

Location: Kuwait

Industry: IT / Fleet Management

Interested?

Only candidates with relevant fleet management sales experience will be considered.

WhatsApp your CV to: +965 5068 4842

Join a market leader and grow your career in a dynamic, high-tech environment!

Basic Details

Qualification

Posted : Today

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

Mobile : +965 50684842

Alternate Mobile : Not-Mentioned

Email : Not-Mentioned

#J-18808-Ljbffr

We're Hiring! – Sales Executive (Fleet Management) | Kuwait

A well-known IT company in KW

We're Hiring! – Sales Executive (Fleet Management) | Kuwait

A well-known IT company in KW

Description

We're Hiring! – Sales Executive (Fleet Management) | Kuwait Sales executive

Job Id :100167742

×

Please enter details to report job

Name*

Email*

Reason to report

Description

We're Hiring! – Sales Executive (Fleet Management) | Kuwait

A well-known IT company in Kuwait with over 15 years of proven success in IT solutions is looking for a Sales Executive with experience in the same field only.

Requirements

Minimum 3 years of sales experience in fleet management/GPS tracking systems

Strong knowledge of the Kuwaiti market and logistics/fleet industry

Excellent communication & negotiation skills

Self-motivated and target-driven

Location: Kuwait

Industry: IT / Fleet Management

Interested?

Only candidates with relevant fleet management sales experience will be considered.

WhatsApp your CV to: +965 5068 4842

Join a market leader and grow your career in a dynamic, high-tech environment!

Basic Details

Qualification

Posted :

Today

Job Type :

Full-Time

Company :

Kuwait Jobs

Contact Info

Mobile :

+965 50684842

Alternate Mobile :

Not-Mentioned

Email :

Not-Mentioned

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