13 Digital Retail jobs in Kuwait

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers

Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Role Overview

We’re looking for a talented, organized, and people-focused Customer Experience Specialist based in Kuwait . You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint.

In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.

Main Responsibilities

Voice of the Customer

• Conduct interviews with customers (via phone, video, or in person)
• Organize and coordinate customer focus groups
• Distribute surveys and gather data-driven insights
• Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)
  

Escalations & Complaints Handling

• Be the main point of contact for escalated cases in Kuwait
• Resolve issues directly with customers with empathy and care
• Support live chat and phone inquiries as needed
  

Internal Communications

• Coordinate with General Manager, Marketing, Operations, Product, and Growth teams
• Report bugs, suggest feature enhancements, and share customer feedback
• Collaborate on improving meals and customer offerings
  

Social Media Engagement

• Respond to comments and DMs on Calo’s Kuwait-based social media channels
• Represent Calo’s tone and values in all interactions

Ideal Candidate

Qualifications

• 1+ year of experience in a customer service or support role
• Strong written and verbal communication skills in both Arabic and English
• Experience using tools like Intercom, Zendesk, or similar systems
• Comfortable using data to support customer experience insights and reports
• Strong organizational and coordination skills

Personality

• Empathetic, people-first, and passionate about great service
• Calm and composed under pressure or in challenging situations
• Detail-oriented, especially when communicating important information (e.g., nutrition, pricing)
• Proactive and solution-oriented, with a strong sense of ownership
• A team player with a positive attitude and a growth mindset

Perks that come with this role:

• The chance to build something meaningful in a growing market
• Access to Calo’s delicious meal subscription
• Competitive compensation and stock options
• A vibrant, purpose-driven culture surrounded by passionate colleagues

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Job Title: Customer Experience Specialist Join our team at

20 Grams , where you will engage with customers to ensure memorable and personalized experiences.

Responsibilities:

Greeting guests

Taking orders

Providing product recommendations

Handling inquiries and feedback

Maintaining a welcoming atmosphere

The ideal candidate has:

Excellent communication skills

A positive attitude

A genuine passion for customer satisfaction and coffee culture

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About

Calo Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here. Role Overview

We’re looking for a talented, organized, and people-focused

Customer Experience Specialist

based in

Kuwait

. You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint. In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.

Main Responsibilities Voice of the Customer

Conduct interviews with customers (via phone, video, or in person) Organize and coordinate customer focus groups Distribute surveys and gather data-driven insights Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)

Escalations & Complaints Handling

Be the main point of contact for escalated cases in Kuwait Resolve issues directly with customers with empathy and care Support live chat and phone inquiries as needed

Internal Communications

Coordinate with General Manager, Marketing, Operations, Product, and Growth teams Report bugs, suggest feature enhancements, and share customer feedback Collaborate on improving meals and customer offerings

Social Media Engagement

Respond to comments and DMs on Calo’s Kuwait-based social media channels Represent Calo’s tone and values in all interactions Ideal Candidate Qualifications

1+ year of experience in a customer service or support role Strong written and verbal communication skills in both Arabic and English Experience using tools like Intercom, Zendesk, or similar systems Comfortable using data to support customer experience insights and reports Strong organizational and coordination skills Personality

Empathetic, people-first, and passionate about great service Calm and composed under pressure or in challenging situations Detail-oriented, especially when communicating important information (e.g., nutrition, pricing) Proactive and solution-oriented, with a strong sense of ownership A team player with a positive attitude and a growth mindset Perks that come with this role: The chance to build something meaningful in a growing market Access to Calo’s delicious meal subscription Competitive compensation and stock options A vibrant, purpose-driven culture surrounded by passionate colleagues

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Publish digital marketing content online through all platforms (Social Media).
- Content Creator
- Identifies trends and insights and optimizes spend and performance based on the insights.
- Brainstorms new and creative growth strategies through digital marketing.
- Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
- Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
- Prepare accurate reports on our marketing campaign’s overall performance.
- Coordinate with advertising and media team in the company to improve marketing results.
- Identify the latest trends and technologies affecting our industry.
- Evaluate important metrics that affect our website traffic, service quotas, and target audience.
- Evaluates emerging technologies.
- Work with sales team to brainstorm new and innovative growth strategie.

**Experience**:

- Digital Marketing: 3 years (preferred)
- SEM and SEO: 2 years (preferred)
- Content Creator: 2 years (preferred)

**Language**:

- Arabic (required)
- English (preferred)

We help people in visa and immigration processes for Canada, Singapore, Dubai, and more.

The Role You Will Be Responsible For

• Developing and implementing comprehensive digital marketing programs aligned with brand plans and business priorities.
• Collaborating with content marketing and design teams to create suitable content for each stage of the customer’s digital journey.
• Reviewing and optimizing the design and content of all online assets, including the company website and social media pages.
• Planning and managing the digital marketing budget, allocating funds across different channels.
• Utilizing A/B testing to optimize digital marketing performance.
• Analyzing campaign results to provide actionable insights and recommendations, and generating monthly reports on the digital marketing portfolio.
• Driving performance marketing through specific experience.

Ideal Profile

• At least 1 year of experience in digital marketing, ideally within the professional services industry.
• Experience within the industry is a strong advantage.
• Strong networking and relationship-building skills.
• Highly goal-driven and capable of working in fast-paced environments.
• Attention to detail and commitment to high-quality work.

What's on Offer?

• Opportunity to join a company with a solid track record of performance.
• Learn from top industry talent.
• Strong career progression opportunities.

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**Job Title: Digital Marketing Specialist**
**Location: Kuwait**

**Job Code: Digital Marketing Specialist**

**Core Responsibilities**:
This position includes but does not limit to the following:

- Conduct in-depth market research and analysis to identify target audiences, market trends, and competitor strategies. Utilize data-driven insights to optimize marketing campaigns and improve overall performance.
- Manage and optimize company website, ensuring it is user-friendly, visually appealing, and optimized for lead generation and conversion. Collaborate with web developers and designers to implement necessary improvements.
- Monitor and analyze website traffic, user behavior, and campaign performance using various analytics tools. Prepare regular reports and provide actionable recommendations to optimize marketing efforts.
- Collaborate with internal teams, including sales, design, and development, to ensure marketing strategies align with overall business objectives and brand guidelines.
- Stay up-to-date with industry trends, emerging technologies, and digital marketing best practices. Continuously seek opportunities to improve knowledge and skills.
- Maintain a strong understanding of real estate market dynamics, customer preferences, and local market conditions to effectively tailor marketing strategies and campaigns. Stay informed about relevant laws, regulations, and industry standards related to digital marketing and ensure compliance in all marketing activities.

**Self-Management**:

- Maintain the highest level of integrity in carrying out the job.
- Achieve the highest levels of proficiency in all skills required to perform the role.
- Ensure that performance goals set by and agreed with management are achieved during the course of the year.

**Education and Experience**:

- Bachelor's degree in marketing, business, communications, or a related field.
- Proven work experience of 3 to 5 years as a Digital Marketing Specialist, preferably in the real estate industry.
- Exceptional creativity and attention to detail, with the ability to develop innovative and visually appealing digital marketing assets.
- Strong research and analytical skills, with the ability to interpret data and derive actionable insights.
- Solid understanding of web development, UX/UI principles, and website optimization for lead generation and conversion.
- Excellent written and verbal communication skills, with the ability to create compelling content and convey complex ideas concisely.
- Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Strong team player with excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams.
- Up-to-date knowledge of industry trends, emerging technologies, and digital marketing best practices in the real estate sector.
- Fast typing in Arabic & English is a plus.
- Should be able to make basic arithmetic calculations.

**Key Job Skills and Competencies**:

- Planning and organizational skills
- Able to adapt to changing priorities and demands
- Deadline-driven
- Willingness to learn
- Strong verbal and written communication skills
- Sound judgment and decision-making skills
- Able to effectively handle sensitive and confidential information
- Information collection and management
- Ability to work effectively as part of a team
- Able to work well under pressure

**Language Skills**:
**Job Type**:

- Full-time

**How to Apply**:
Please use the link (confidential to complete the job form.

Also, select the above-mentioned job position and job reference code while completing the form.

**Job Types**: Full-time, Permanent

**Salary**: From KD1.000 per hour

COVID-19 considerations:
Wear a mask and maintain social distancing

Application Question(s):

- Are you locally available and based inside Kuwait? Yes or No

**At Four Seasons, we consider life and work to be richer when we truly connect with the people and the environment around us.**

Our family members are masters at their crafts - a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

**About Four Seasons**

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 180 + Hotels and Private Residences in major city centers and resort destination in 47 countries, and with many more projects in development stage, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

**Main Duties/Description**:

- Create curated content with direction from the Director of Public Relations & Director of Marketing to ensure it amplifies key messages and tells a story consistent with our hotel and Four Seasons ECI aligned brand identity, while managing and monitoring the hotel’s presence on Social Media networks.
- Develop and implement the hotel's social media strategy, including content creation, community management, and engagement tactics.
- Create and manage social media content calendars to ensure consistent and timely posting across platforms.
- Monitor social media channels for guest feedback, inquiries, and comments, and respond in a timely and professional manner.
- Collaborate with the Marketing team to create engaging and visually appealing social media content, including images, videos, and captions.
- Conduct social media listening and analysis to gather insights, track performance metrics, and identify trends and opportunities.
- Stay up-to-date with industry trends and emerging social media platforms to ensure the hotel remains at the forefront of digital marketing.
- Work closely with other departments, such as Sales, F&B and SPA, to ensure social media efforts align with broader marketing initiatives.
- Assist the Director of PR with social media advertising campaigns, including creative content, targeting, and performance tracking.
- Monitor and report on key social media metrics, such as reach, engagement, and conversion rates, to assess the effectiveness of campaigns and strategies.
- Stay informed about the competitive landscape and identify opportunities for differentiation and innovation in social media marketing.
- Conduct media and influencer property visits/tours and develop itineraries as needed
- Attend PR/F&B/Spa marketing meetings as well as other meetings pertinent to promotions.
- Attend hotel promotional events as needed.
- Assist with all marketing and public relations planning, execution and operation/promotional activities

**Preferred Qualifications and Skills**:

- Bachelor's degree in Marketing, Communications, or a related field
- 3-4 years of social media and online marketing experience; PR and hospitality experience is beneficial
- Photography / videography experience specific to lifestyle / social media
- Essential Design and photo/video editing skills like Adobe (Photoshop, Lightroom, Illustrator, Premiere etc.)
- Excellent writing, presentation and communications skills in both English and Arabic with a strong sense of quality and a creative mind set
- Ability to adapt to the style, tonality and vernacular of the current “voice” of employee and consumer facing social mediums consistent with the Four Seasons brand identity
- Attention to detail and extremely organized
- Excellent customer service skills
- Assist in the planning, development, and implementation of projects/programs
- Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities
- Computer savvy with Microsoft Office
- Motivated to educate and learn the future of social media as it relates to the property

**The benefits offered by Four Seasons Hotel Kuwait include**:

- Complimentary accommodation on full board basis in a high quality, well-resourced compound with Wi-Fi internet
- Complimentary nights at other FS Hotels worldwide
- Opportunities to learn and grow with online and offline trainings
- Regular social and sports events
- Paid home leave with flight tickets
- Health medical and insurance benefits
- Free transportation to and from work with Wi-Fi internet access

**Work Authorization

VAC9535 - Specialist Digital Marketing and Transformation
FASTtelco Subsidiary of Ooredoo Kuwait
Field: B2B
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 28-Feb-2025

The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:
Strategically integrate digital technologies across an organization, enhance business processes, and drive digital excellence. They lead cross-functional teams, advise senior management, and ensure compliance with data protection regulations and cybersecurity practices.

Key Accountabilities and Activities:

• Process Mapping: Create detailed process maps to visualize workflows, pain points, and dependencies.

• Root Cause Analysis: Identify underlying issues causing inefficiencies.

• Benchmarking: Compare existing processes with industry best practices.

• Segmentation Strategy: Define target audience segments for personalized digital campaigns.

• Content Strategy: Develop content plans for various digital channels (website, social media, email).

• Channel Selection: Choose the most effective digital channels (e.g., SEO, SEM, social media) based on business goals.

• Project Management: Use agile methodologies to manage digital projects.

• Collaboration Tools: Implement tools (e.g., Slack, Trello) for seamless team communication.

• Conflict Resolution: Address conflicts and ensure alignment among team members.

• Change Communication: Craft clear and persuasive messages about digital initiatives.

• Training Programs: Develop training modules for employees adopting new digital tools.

• Champion Network: Identify change champions within the organization.

• Analytics Setup: Configure tools like Google Analytics to track website performance.

• Conversion Rate Optimization (CRO): Optimize landing pages and user flows.

• A/B Testing: Conduct experiments to improve digital campaign effectiveness.

• Privacy Policies: Draft and update privacy policies in line with regulations.

• Security Audits: Regularly assess digital assets for vulnerabilities.

• Legal Consultation: Collaborate with legal teams on compliance matters.

Qualifications:

• Bachelor's degree in business or technology.

• Extensive experience in developing managed service offerings and managing vendor partnerships, preferably within the telecommunications or technology industry.

• Strong negotiation, contract management, and vendor relationship management skills.

• Exceptional analytical and strategic thinking abilities.

• Excellent communication, presentation, and collaboration skills.

• Deep understanding of B2B customer needs.

• 1-2+ years of Experience.

• Fluent in spoken and written English and Arabic.

• Numerate with a clear understanding of delivering on financial results.

• Possess a strong performance- and results orientation.

• Able to apply high-level analytical and creative problem-solving skills.

• Strong analytical thinking.

Note: you will be required to attach the following:
1. Resume / CV

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