40 Customer Experience jobs in Kuwait
Customer Experience Specialist
Posted 6 days ago
Job Viewed
Job Description
Join our team at 20 Grams , where you will engage with customers to ensure memorable and personalized experiences.
Responsibilities:- Greeting guests
- Taking orders
- Providing product recommendations
- Handling inquiries and feedback
- Maintaining a welcoming atmosphere
The ideal candidate has:
- Excellent communication skills
- A positive attitude
- A genuine passion for customer satisfaction and coffee culture
Customer Experience Specialist
Posted 6 days ago
Job Viewed
Job Description
About Calo
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers
Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts.
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.
Role OverviewWe’re looking for a talented, organized, and people-focused Customer Experience Specialist based in Kuwait . You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint.
In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.
Main Responsibilities
Voice of the Customer- Conduct interviews with customers (via phone, video, or in person)
- Organize and coordinate customer focus groups
- Distribute surveys and gather data-driven insights
- Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)
- Be the main point of contact for escalated cases in Kuwait
- Resolve issues directly with customers with empathy and care
- Support live chat and phone inquiries as needed
- Coordinate with General Manager, Marketing, Operations, Product, and Growth teams
- Report bugs, suggest feature enhancements, and share customer feedback
- Collaborate on improving meals and customer offerings
- Respond to comments and DMs on Calo’s Kuwait-based social media channels
- Represent Calo’s tone and values in all interactions
Ideal Candidate
Qualifications- 1+ year of experience in a customer service or support role
- Strong written and verbal communication skills in both Arabic and English
- Experience using tools like Intercom, Zendesk, or similar systems
- Comfortable using data to support customer experience insights and reports
- Strong organizational and coordination skills
- Empathetic, people-first, and passionate about great service
- Calm and composed under pressure or in challenging situations
- Detail-oriented, especially when communicating important information (e.g., nutrition, pricing)
- Proactive and solution-oriented, with a strong sense of ownership
- A team player with a positive attitude and a growth mindset
Perks that come with this role:
- The chance to build something meaningful in a growing market
- Access to Calo’s delicious meal subscription
- Competitive compensation and stock options
- A vibrant, purpose-driven culture surrounded by passionate colleagues
Customer Experience Specialist
Posted 12 days ago
Job Viewed
Job Description
20 Grams , where you will engage with customers to ensure memorable and personalized experiences.
Responsibilities:
Greeting guests
Taking orders
Providing product recommendations
Handling inquiries and feedback
Maintaining a welcoming atmosphere
The ideal candidate has:
Excellent communication skills
A positive attitude
A genuine passion for customer satisfaction and coffee culture
#J-18808-Ljbffr
Customer Experience Specialist
Posted 26 days ago
Job Viewed
Job Description
Calo Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here. Role Overview
We’re looking for a talented, organized, and people-focused
Customer Experience Specialist
based in
Kuwait
. You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint. In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.
Main Responsibilities Voice of the Customer
Conduct interviews with customers (via phone, video, or in person) Organize and coordinate customer focus groups Distribute surveys and gather data-driven insights Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)
Escalations & Complaints Handling
Be the main point of contact for escalated cases in Kuwait Resolve issues directly with customers with empathy and care Support live chat and phone inquiries as needed
Internal Communications
Coordinate with General Manager, Marketing, Operations, Product, and Growth teams Report bugs, suggest feature enhancements, and share customer feedback Collaborate on improving meals and customer offerings
Social Media Engagement
Respond to comments and DMs on Calo’s Kuwait-based social media channels Represent Calo’s tone and values in all interactions Ideal Candidate Qualifications
1+ year of experience in a customer service or support role Strong written and verbal communication skills in both Arabic and English Experience using tools like Intercom, Zendesk, or similar systems Comfortable using data to support customer experience insights and reports Strong organizational and coordination skills Personality
Empathetic, people-first, and passionate about great service Calm and composed under pressure or in challenging situations Detail-oriented, especially when communicating important information (e.g., nutrition, pricing) Proactive and solution-oriented, with a strong sense of ownership A team player with a positive attitude and a growth mindset Perks that come with this role: The chance to build something meaningful in a growing market Access to Calo’s delicious meal subscription Competitive compensation and stock options A vibrant, purpose-driven culture surrounded by passionate colleagues
#J-18808-Ljbffr
Client Relations Officer
Posted 6 days ago
Job Viewed
Job Description
NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our clients’ needs to offer the best solutions.
NBK Wealth is recruiting for a Client Relations Officer for its Client Relations team in Kuwait.
Role Summary:
Act as level 1 initiator for client onboarding and updating client due diligence information. Receive, follow up and resolve queries received by email, phone, or written communication.
Responsibilities:
- Guide new clients on the process to open an account with NBK Wealth, provide correspondent documentation based on requested service.
- Provide clear list of document requirement that accompany account opening procedure. Follow up and ensure client understand all requirements to proceed on his/her account opening.
- Answer phone calls, emails and email requests for information or clarification of problems or missing information with accounts.
- Receive complete account opening kit with KYC documents. Review documents in coordination with team leader and compliance to be in line with regulatory and internal client due diligence procedures. Seek internal approvals.
- Effective communication with clients, listening to their concerns, and solving problems. Identify customers’ needs, clarify information, research every issue, and provide solutions.
- Communicate efficiently with IT and Operation group to raise system issues, apply/remove restrictions, update client status to always ensure client records in good standing physically and as reported on the electronic system.
- Update client status and advise on procedures (new or existing) to resolve recurrent client related issues.
- Participate in ongoing improvement projects as directed by head of department.
- Respond to client inquiries professionally.
- Maintain accurate records of client interactions and onboarding status.
Qualifications & Requirements:
- Bachelor’s degree in Business Administration, MIS, Marketing, Legal/paralegal, Public Administration or related majors.
- Minimum 3 years of relevant work experience with a financial institution.
- Knowledge in financial markets’ products and offerings regional and international (Listed equities, Funds, OTC, Fixed income instruments etc.).
- Knowledge in investment account opening procedures, Know You Customer, and related requirements.
- Knowledge of MS Office programs.
- Good client service approach and follow-up.
- Ability to understand electronic system supporting client records, ability to highlight flaws/weaknesses in system and suggest improvements.
- Good attention for details.
- Excellent organizational skills.
- Effective verbal & written communication skills and listening skills. Strong telephone etiquette.
- Good time management skills including ability to multi-task, work under pressure, meet deadlines.
- Detailed oriented
- Good teamwork skills.
- Fluent in English and Arabic.
Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
#J-18808-LjbffrClient Relations Officer
Posted 10 days ago
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Job Description
#J-18808-Ljbffr
Customer Success Associate - Salmiya
Posted 4 days ago
Job Viewed
Job Description
KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
What You’ll Do
- Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across the Kuwait serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention.
- Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.
- Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.
- Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team.
- Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.
- 3-5 years of Customer Success experience
- Industry experience in the FoodTech market
- A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.
- Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.
- Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English. Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.
- Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction.
- Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation.
- We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable)
- Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
This role is based in our Salmiya office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at KitchenPark!
Benefits
Competitive basic salary depending on experience
Company Bonus
MacBook Laptop
Monthly mobile phone allowance
Pension Plan, Private Medical Cover, Dental Cover
Annual leave plus bank holidays
Quarterly offsite, socials events and development days
You Have/Are
Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable
Hustler - bold, hard-working and an inner drive to hit targets
Adaptability - you’re highly flexible and responsive to changing external conditions
Communicator - creative, innovative, strategic
Ready to join us as we serve those who serve others? #J-18808-Ljbffr
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Graduate Customer Success Manager
Posted 6 days ago
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Job Description
Join to apply for the Graduate Customer Success Manager role at Canonical
3 days ago Be among the first 25 applicants
Join to apply for the Graduate Customer Success Manager role at Canonical
Get AI-powered advice on this job and more exclusive features.
The role of a Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.
Location: This role will be based remotely worldwide.
What your day will look like
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Engage with your portfolio of customers to ensure risk identification
- Collect feedback from customers and format them for review by the product team
- Customer-facing experience
- An empathetic individual with a natural drive to help others
- Passion for technology, infrastructure and Ubuntu in particular is a must
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
- A team player capable of interacting with all departments internally
- We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Sign in to set job alerts for “Customer Success Manager” roles. Enterprise Customer Success Manager APAC Enterprise Customer Success Manager Americas Enterprise Customer Success Manager Americas Senior Marketing Manager - Security & Compliance Technical Product Marketing Manager - Cybersecurity Senior Product Marketing Manager - Cloud Product Manager - Industrial Sector Lead Product Manager - Hardware Certification Product Marketing Manager – IoT & Embedded SystemsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrEnterprise Customer Success Manager
Posted 27 days ago
Job Viewed
Job Description
Join to apply for the Enterprise Customer Success Manager role at Canonical
4 days ago Be among the first 25 applicants
Join to apply for the Enterprise Customer Success Manager role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring an Enterprise Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
- Mass - SMEs or large businesses starting their journey with Canonical
- Focus - Large companies with established ARR
- Step Growth - a selection of high-potential customers
Location: This role will be based remotely.
What your day will look like
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
- Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
- Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
- Supporting customers through reactive ticket requests.
- Create campaigns targeting multiple customers through digital touch-points and activities.
The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
- Excellent presentation skills with the ability to guide a conversation about complex software.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels, both internally and externally.
- Knowledge of agile methodologies.
- We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
- Experience with Salesforce, Jira and CRMs is a big plus!
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Sign in to set job alerts for “Customer Success Manager” roles. Technical Product Marketing Manager - Cybersecurity Product Manager - Industrial Sector Lead Product Manager - Hardware Certification Product Marketing Manager – IoT & Embedded SystemsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Success Associate - Salmiya
Posted 3 days ago
Job Viewed
Job Description
KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
What You’ll Do
Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across the Kuwait serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention. Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge. Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses. Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team. Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.
What We’re Looking For
3-5 years of Customer Success experience Industry experience in the FoodTech market A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth. Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment. Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English. Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members. Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction. Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation. We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable)
Why join us
Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What Else You Need To Know
This role is based in our Salmiya office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person.
That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at KitchenPark!
Benefits
Competitive basic salary depending on experience
Company Bonus
MacBook Laptop
Monthly mobile phone allowance
Pension Plan, Private Medical Cover, Dental Cover
Annual leave plus bank holidays
Quarterly offsite, socials events and development days
You Have/Are
Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable
Hustler - bold, hard-working and an inner drive to hit targets
Adaptability - you’re highly flexible and responsive to changing external conditions
Communicator - creative, innovative, strategic
Ready to join us as we serve those who serve others? #J-18808-Ljbffr