21 Digital Operations jobs in Kuwait
Digital IT Operations Specialist
Posted 4 days ago
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The Onsite Support Analyst is responsible for serving as a desktop support expert, handling computer hardware, software (location-specific or global), and peripherals. The analyst acts as the second point of escalation for resolving desktop or laptop incidents, service requests, and connectivity issues.
Role:
- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests according to help desk procedures and timelines.
- Escalate unresolved issues within agreed timescales.
- Log incident and service request details following help desk procedures.
- Communicate with customers regarding incident progress.
- Keep tickets updated until issues are resolved.
- Conduct customer satisfaction callbacks and surveys.
- Complete GET IT training for On-Site Support Analysts.
- Comply with Quality, Health, Safety, Environment, and IT policies.
- Liaise with customers, IT support groups, and third-party providers.
- Perform staging of PCs.
- Maintain the Global Asset Management database with updates related to hardware.
- Perform Install, Move, Add, and Change tasks.
- Support hardware and software maintenance.
- Participate in IT team objectives and key performance indicators.
- Liaise with third-party suppliers for hardware repairs.
- Assist with IT security issues and virus elimination.
- Support server maintenance with the local Server Team.
- Assist in infrastructure setup and renovation projects, including network devices, CCTV, servers, PABX, and Lync System.
- Collaborate with Distributed Services, Systems, Network Support, and Event Management teams.
- Manage spare asset inventory and maintain asset management.
- Assist the local Network Team with network equipment maintenance.
- Educate customers on IT solutions, methods, and tools to enhance efficiency.
- Organize and schedule UseIT training to meet key performance objectives.
- Participate in GeoMarket projects to achieve common goals.
- Contribute as a key member in the IT Domain structure.
- Supervise suppliers for maintenance and IMAC of IT equipment.
- Channel help requests to appropriate functions, monitor resolution, and update customers.
- Work with Enterprise Services teams to deploy upgrades to servers, LANs, WANs, and wireless networks.
- Mentor junior team members.
- Manage small, low-risk IT projects at the location.
- Lead GeoMarket projects to meet objectives.
- Be prepared to take on additional roles such as Security Champion, LDAP Champion, or Wellsite Connectivity Champion.
- Perform regular IT hardware disposal following the Fixed Asset Disposal Procedure.
- Ensure process consistency through calls, meetings, and workshops.
- Understand customer requirements to propose effective solutions.
Skills
The candidate should have a solid background in IT network infrastructure and troubleshooting, with a preference for CCNA Certification.
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Posted 5 days ago
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Digital Marketing Manager
Posted 5 days ago
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Job Summary:
We are seeking a results-driven and creative Digital Manager to lead all digital initiatives for our premium perfume brand. The ideal candidate will be responsible for building and executing digital strategies that elevate brand awareness, drive e-commerce growth, and engage our target audiences across the GCC region. This role requires a strong understanding of digital marketing tools, performance tracking, and consumer behavior in the fragrance and luxury beauty space.
Key Responsibilities:
Digital Strategy & Planning:
- Develop and execute a comprehensive digital marketing strategy aligned with brand goals and seasonal campaigns.
- Identify growth opportunities across owned, earned, and paid channels E-commerce & Website Management.
- Oversee the brand’s e-commerce platform (UI/UX, product listings, performance optimization)
- Coordinate with internal and external teams on content, campaigns, and website enhancements.
Performance Marketing:
- Plan and manage paid digital campaigns (Google Ads, Meta, Snapchat, TikTok, etc.)
- Analyze and optimize campaign performance using KPIs such as ROAS, CPC, CTR, conversion rates.
Content & Social Media:
- Supervise the content calendar and collaborate with creative teams to ensure digital content is aligned with the brand’s tone and aesthetic
- Monitor and grow the brand’s social media presence across all platforms
- Influencer & Affiliate Marketing
- Collaborate with the marketing team to identify, brief, and manage influencers and partners across GCC markets
- Track performance and ROI of influencer campaigns and collaborations
Data Analysis & Reporting:
- Monitor analytics across digital platforms and provide actionable insights
- Prepare monthly and quarterly performance reports with recommendations
Requirements:
- Bachelor’s degree in marketing, Digital Media, Communications, or a related field
- 5+ years of experience in digital marketing, preferably within the beauty or luxury sector
- Solid experience with e-commerce platforms (e.g., Shopify, Magento), performance marketing tools, and social media management tools
- Strong analytical skills and familiarity with Google Analytics, Meta Business Suite, etc.
- Excellent communication, organizational, and project management skills
- Bilingual preferred (Arabic & English) for effective regional communication
Preferred Traits:
- Passion for the fragrance and beauty industry
- Deep understanding of GCC digital trends and consumer behavior
- Creative mindset with attention to detail and brand storytelling
About mubkhar :
mubkhar, a leading perfume brand of Kuwaiti origin has been a symbol of luxury in Eastern and Western fragrances since its founding in 2015. We have rapidly become the favoured choice for fragrance enthusiasts, offering a unique and pioneering "Design Your Own Perfume" experience – a first in the region. Our journey began modestly with the online launch by our founders who possessed immense passion for perfumery. Our steadfast commitment to quality and the overwhelming support we received culminated in the opening of our first brick-and-mortar store in 2017, a significant milestone achieved within just two years of our inception. Driven by our desire to spread the unique essence of mubkhar and strengthen our foothold locally, we expanded our reach across Kuwait by the end of 2020. We rolled out our expansion strategy into the GCC in 2022, and started operating in the Kingdom of Saudi Arabia, Qatar, and the Kingdom of Bahrain. By end of 2022, we were acquired by Floward, the leading online flowers and gifts delivery company, which helped us expand even further in the countries we operate in in the region and adding the United Arab Emirates to our countries of operations.
Industry
#J-18808-LjbffrDigital Marketing Manager
Posted 5 days ago
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Digital Marketing Manager
Posted today
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**Job Duties**
- **Following up with celebrates.**:
- **Interacting with the customers base.**:
- **Tracking the Targets.**:
- **Creating marketing Campaigns.**
**Expreinces**
- **1-2 years in the same field.**
**Skills.**
- **Must be bilingual (Arabic-English).**:
- **Aware of computer software.**:
- **Knows how to read the market.**
Ability to commute/relocate:
- Salmiya: Reliably commute or planning to relocate before starting work (required)
Digital Marketing Executive
Posted today
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Conduct keyword research, analyze website traffic, and optimize content for search engines to improve organic rankings and website visibility.
Manage social media platforms, curate content, engage with the audience, and monitor social media analytics to drive audience growth and engagement.
Monitor and analyze the performance of digital marketing efforts, preparing regular reports and actionable insights to enhance campaign effectiveness.
Stay updated on industry trends, emerging technologies, and digital marketing best practices, recommending and implementing new strategies to drive growth.
Collaborate with the creative team to develop visual and written content that resonates with the target audience and drives conversions.
Sr. Digital Marketing Executive
Posted 2 days ago
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The Senior Sales Consultant is responsible for driving the sales of vehicles and related products and services by delivering exceptional customer service, maintaining expert knowledge of the automotive portfolio, and mentoring junior sales staff. This role plays a key part in achieving dealership targets and enhancing customer satisfaction and loyalty.
Job ResponsibilitiesGreet and assist customers professionally and courteously.
Understand customer needs and recommend appropriate vehicles, features, finance options, and aftersales packages.
Conduct test drives and explain product specifications and benefits effectively.
Maintain high conversion rates from inquiry to sale.
Ensure customer satisfaction throughout the sales process and after delivery.
Proactively follow up on leads, inquiries, and previous customers to generate repeat business.
Maintain up-to-date knowledge of all vehicle models, pricing, promotions, financing, and registration processes.
Present vehicles to customers in a structured, professional manner using the company sales process standards.
Stay informed of competitors’ offerings and market trends.
Ensure all required documentation is completed accurately and in compliance with local regulations and company policies.
Coordinate with finance, insurance, and registration departments for a seamless customer experience.
Guide and support junior sales staff through product training, shadowing, and process coaching.
Set a high standard of professionalism and performance for the team.
Candidate RequirementsBachelor's degree in Business Administration, Marketing, or a related field (preferred).
Minimum 4–6 years of automotive sales experience, with a proven track record of achieving targets.
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Sr. Digital Marketing Executive
Posted 3 days ago
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Greet and assist customers professionally and courteously. Understand customer needs and recommend appropriate vehicles, features, finance options, and aftersales packages. Conduct test drives and explain product specifications and benefits effectively. Maintain high conversion rates from inquiry to sale. Ensure customer satisfaction throughout the sales process and after delivery. Proactively follow up on leads, inquiries, and previous customers to generate repeat business. Maintain up-to-date knowledge of all vehicle models, pricing, promotions, financing, and registration processes. Present vehicles to customers in a structured, professional manner using the company sales process standards. Stay informed of competitors’ offerings and market trends. Ensure all required documentation is completed accurately and in compliance with local regulations and company policies. Coordinate with finance, insurance, and registration departments for a seamless customer experience. Guide and support junior sales staff through product training, shadowing, and process coaching. Set a high standard of professionalism and performance for the team. Candidate Requirements
Bachelor's degree in Business Administration, Marketing, or a related field (preferred). Minimum 4–6 years of automotive sales experience, with a proven track record of achieving targets.
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Digital Marketing Executive Required In Kuwait City - Guru Kuwait
Posted 4 days ago
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Featured
- 2 years ago
Digital Marketing Executive Required In Kuwait City. We are looking for a Digital Marketing Executive to join our team urgently. Our international company seeks a dynamic individual to promote our brand in the Middle East. Interested bilingual male/female candidates are encouraged to send their CV along with a photograph to (emailprotected) . Selected candidates will receive comprehensive product training, and we offer an attractive salary package.
Salary Range: 100-400 KWD (Note: This is an approximate figure and may vary based on the job).
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