7 Department Manager jobs in Kuwait

Job Description Develop and continuously refine the on-site rider supervision SOP, covering sampling inspection processes, checklists, evaluation criteria, and reward-and-penalty mechanisms. Design and implement regional sampling plans based on core metrics—customer complaint rate, customer satisfaction, rider on-time service rate, equipment compliance rate, and safety incident rate. On-site inspection of the patroller work, including the rider's compliance with SOP, service language, code of conduct, dress etiquette, and safety operation, scoring, guiding, and on-site correction. Ensure compliance with government and platform requirements (document verification, safety gear usage, equipment checks); support law enforcement and audits to uphold operational compliance, ensure all riders meet local labor regulations and platform safety standards. Compile and analyze supervision data alongside patroller, customer and rider feedback; produce weekly, monthly and quarterly supervision reports to drive cross-departmental improvements and targeted enhancement projects. Work closely with the service experience team, 3PL management team, and training team to collaboratively promote process optimization, training coverage, and service experience upgrades for problem scenarios discovered on the ground. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance with best practices. Job Requirements

Minimum of 3 years' patroller management or rider operations management experience in food-delivery or instant-delivery industries, nice to have local experience. Familiarity with local labor laws and experience working with or managing compliance efforts. Familiar with the entire process of rider operation, service SOP, and local compliance and safety regulations. Prior experience in rider management strategy is strongly preferred, and understanding the daily work and common violation scenarios of riders. Excellent data analysis and project management skills, capable of independently completing sampling data analysis and visualization, and producing reports. Excellent cross-departmental communication, on-site coordination, and execution skills, able to quickly respond and solve frontline operational problems. Fluent in English, with communication skills in Arabic and Hindi.

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VAC9650 - Senior Specialist, B2B Performance Management

Field:

Marketing

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Jul-2025

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Responsible for tracking, analysing and presenting B2B performance against targets and competition across business segments. Ability to discern patterns or trends from organized information for highlighting actionable outcomes. The role involves data modelling to analyse movement of business numbers and generating incites for management decision making. The analysis will involve tracking key elements linked to customer, revenue, cost optimization and margin growth. Responsible for performing research and providing insights regarding the market, trends, competitors, potential and existing customers, and current campaigns. Access market opportunities maintain and develop models for data reporting, participate in projects and ad-hoc analyses.

Key Accountabilties & Responsiblities

Prepare daily, weekly and monthly trend analysis of B2B KPI’s

Analyze financial data and create financial models for decision support

Report on financial performance and prepare for regular leadership reviews

Ability to reconcile systems and reports and create KPI’s to match the business needs.

Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements

Work closely with the accounting team to ensure accurate financial reporting

Evaluate financial performance by comparing and analyzing actual results with plans and forecasts

Monitor Product profitability

Guide the cost analysis process by establishing and enforcing policies and procedures

Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards

Increase productivity by developing automated reporting/forecasting tools

Maintain a strong financial analysis foundation creating forecasts and models

Identify trends in financial performance and provide recommendations for improvement

Review business activity and identify recommendations for B2Bmanagement, sales and customer operations.

Working with the analytical functions (Finance/Marketing/Sales/BI ) inside the business to understand requirement and proactively develop tools to support analysis and decision-making

Ability to reconcile reports from different systems and identifying the gap.Provide ad hoc analyses, presentations, and recommendations according to the top management’s needs.

Take responsibility for self-improvement by staying informed about the developments and trends in the industry.

Other duties as assigned by direct or other superiors.

Maintain a good understanding of Ooredoo Kuwait products and service level requirements

Qualifications

University degree (preferably from Statistics, Data Science , Finance, Management, or IT)

Requirements

At least 3-4 years of work experience in a professional services environment: management consulting, performance tracking, reporting, market research.

Good analytical skills

Proficient is use of Office

Ability to plan, co-ordinate and prioritize activities

Excellent communication and presentation skills

Fluent in spoken and written English and Arabic

Numerate with clear understanding of delivering on financial results

Possess a strong performance- and results orientation

Able to apply high level analytical and creative problem-solving skills

Advanced skills in Microsoft Office tools (Excel and PowerPoint)

Good financial and analytical skills

Note: you will be required to attach the following: #J-18808-Ljbffr

VAC9650 - Senior Specialist, B2B Performance Management

Field: Marketing Contract Type: Full Time - Permanent Location: Closing Date: 31-Jul-2025 The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Purpose

Responsible for tracking, analysing and presenting B2B performance against targets and competition across business segments. Ability to discern patterns or trends from organized information for highlighting actionable outcomes. The role involves data modelling to analyse movement of business numbers and generating incites for management decision making. The analysis will involve tracking key elements linked to customer, revenue, cost optimization and margin growth. Responsible for performing research and providing insights regarding the market, trends, competitors, potential and existing customers, and current campaigns. Access market opportunities maintain and develop models for data reporting, participate in projects and ad-hoc analyses. Key Accountabilties & Responsiblities

Prepare daily, weekly and monthly trend analysis of B2B KPI’s Analyze financial data and create financial models for decision support Report on financial performance and prepare for regular leadership reviews Ability to reconcile systems and reports and create KPI’s to match the business needs. Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements Work closely with the accounting team to ensure accurate financial reporting Evaluate financial performance by comparing and analyzing actual results with plans and forecasts Monitor Product profitability Guide the cost analysis process by establishing and enforcing policies and procedures Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards Increase productivity by developing automated reporting/forecasting tools Maintain a strong financial analysis foundation creating forecasts and models Identify trends in financial performance and provide recommendations for improvement Review business activity and identify recommendations for B2Bmanagement, sales and customer operations. Working with the analytical functions (Finance/Marketing/Sales/BI ) inside the business to understand requirement and proactively develop tools to support analysis and decision-making Ability to reconcile reports from different systems and identifying the gap.Provide ad hoc analyses, presentations, and recommendations according to the top management’s needs. Take responsibility for self-improvement by staying informed about the developments and trends in the industry. Other duties as assigned by direct or other superiors. Maintain a good understanding of Ooredoo Kuwait products and service level requirements Qualifications

University degree (preferably from Statistics, Data Science , Finance, Management, or IT) Requirements

At least 3-4 years of work experience in a professional services environment: management consulting, performance tracking, reporting, market research. Good analytical skills Proficient is use of Office Ability to plan, co-ordinate and prioritize activities Excellent communication and presentation skills Fluent in spoken and written English and Arabic Numerate with clear understanding of delivering on financial results Possess a strong performance- and results orientation Able to apply high level analytical and creative problem-solving skills Advanced skills in Microsoft Office tools (Excel and PowerPoint) Good financial and analytical skills Note: you will be required to attach the following: #J-18808-Ljbffr

VAC9510 - Senior Specialist, Performance Management & Rewards (PMR)

Field: HR and Administration Services

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 05-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Implement and Design performance management, compensation and rewards strategies to maintain a performance-based organization to meet current and future business needs and are consistent with the organization’s desired internal balance and external market position as well as applicable policies and procedures. Ensure all HR Information Systems are enhanced, updated and aligned with the Company processes to provide better internal customer services.

Key Responsibilities:

1. Maintain an updated knowledge of PM related subject.
2. Lead and monitor the Performance Management cycle.
3. Manage the administration of calculation & provide quarterly feedback and required reports to major stockholders.
4. Develop communication plans for the mid-year review and year-end review.
5. Ensure objectives, KPI’s, and scorecards are properly set and cascaded.
6. Complete mid-year review as per agreed plan.
7. Complete year-end review as per agreed plan.
8. Finalize rating distributions as per Company forced distribution.
9. Support HR Leadership in the HR budget planning and management.
10. Administer the salary plan cycle and Bonus Scheme and provide analyses for needed data.
11. Oversee the communication of bonus and status change letters.
12. Recommend improvements for performance management.
13. Manage projects focused on the improvement HR and Performance Management systems.
14. Ensure the accuracy and timeliness of HR reports.
15. Ensure the completeness of the data entered into the system.
16. Automate HR processes and procedures.
17. Recommend the appropriate controls for system users as per job responsibilities.
18. Collect and evaluate benchmarking survey results to ensure that Ooredoo’s long and short term compensation programs are current and competitive; provide recommendation accordingly.
19. Update compensation and benefits processes and procedures to ensure fair and equitable pay rates among Ooredoo employees and in preparing job offers for new hires.
20. Review & recommend Job Offers compensation for the new hires.
21. Process Annual Air Ticket Payment for eligible employees.
22. Create and organize periodical reward ceremonies to recognize outstanding employees.
23. Recommend the design and development of appropriate employee reward and recognition programs.
24. Provide the HR Committee with accurate employee information to assist them with the selection process.
25. Design, generate and update reports for the Business such as, but not limited to:
26. HR Employee Details
27. Employee Costing Reports
28. Employee Position and Salary Progression Report.
29. Employees’ Rating Distribution.
30. Performance Management Status Report.
31. Design and Update the PMR related processes.
32. Review Employee benefits and compensation and update them accordingly to be aligned with the market.

Qualifications:

• Bachelor’s degree in Human Resources or equivalent and relevant work experience.

Job specific technical Skills:

• At least 3-4 years of Performance Management and Rewards/Human Resources and Administration Services.
• Excellent understanding of computer/data systems (internal Ooredoo/Telecom system knowledge is a plus), policies and procedures.
• High Knowledge of Human Resources practices.
• Knowledge of applicable laws, regulations, rules, statutes and codes.
• Ability to demonstrate high standards of customer service and accountability for program results.
• Excellent command of both written and verbal English.
• Excellent knowledge of MS Office applications like Excel, Word, etc.
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
• Confidentiality.
• Requires well developed planning and organizational skills and the ability to perform well under pressure.
• Expresses information to individuals or groups effectively, taking into account the audience and nature of the information.
• Listens to others and responds appropriately.
• Displays high standards of ethical conduct.
• Exhibits honesty and integrity.
• Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner.
• Committed to quality service.
• Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision, demonstrates responsible behaviour and attention to detail.

Note: you will be required to attach the following:

1. Resume / cv

#J-18808-Ljbffr

VAC9510 - Senior Specialist, Performance Management & Rewards (PMR) Field:

HR and Administration Services Contract Type:

Full Time - Permanent Location:

Kuwait - Kuwait City Closing date:

05-Jan-2025 The Company: Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role: Implement and Design performance management, compensation and rewards strategies to maintain a performance-based organization to meet current and future business needs and are consistent with the organization’s desired internal balance and external market position as well as applicable policies and procedures. Ensure all HR Information Systems are enhanced, updated and aligned with the Company processes to provide better internal customer services. Key Responsibilities: Maintain an updated knowledge of PM related subject. Lead and monitor the Performance Management cycle. Manage the administration of calculation & provide quarterly feedback and required reports to major stockholders. Develop communication plans for the mid-year review and year-end review. Ensure objectives, KPI’s, and scorecards are properly set and cascaded. Complete mid-year review as per agreed plan. Complete year-end review as per agreed plan. Finalize rating distributions as per Company forced distribution. Support HR Leadership in the HR budget planning and management. Administer the salary plan cycle and Bonus Scheme and provide analyses for needed data. Oversee the communication of bonus and status change letters. Recommend improvements for performance management. Manage projects focused on the improvement HR and Performance Management systems. Ensure the accuracy and timeliness of HR reports. Ensure the completeness of the data entered into the system. Automate HR processes and procedures. Recommend the appropriate controls for system users as per job responsibilities. Collect and evaluate benchmarking survey results to ensure that Ooredoo’s long and short term compensation programs are current and competitive; provide recommendation accordingly. Update compensation and benefits processes and procedures to ensure fair and equitable pay rates among Ooredoo employees and in preparing job offers for new hires. Review & recommend Job Offers compensation for the new hires. Process Annual Air Ticket Payment for eligible employees. Create and organize periodical reward ceremonies to recognize outstanding employees. Recommend the design and development of appropriate employee reward and recognition programs. Provide the HR Committee with accurate employee information to assist them with the selection process. Design, generate and update reports for the Business such as, but not limited to: HR Employee Details Employee Costing Reports Employee Position and Salary Progression Report. Employees’ Rating Distribution. Performance Management Status Report. Design and Update the PMR related processes. Review Employee benefits and compensation and update them accordingly to be aligned with the market. Qualifications: Bachelor’s degree in Human Resources or equivalent and relevant work experience. Job specific technical Skills: At least 3-4 years of Performance Management and Rewards/Human Resources and Administration Services. Excellent understanding of computer/data systems (internal Ooredoo/Telecom system knowledge is a plus), policies and procedures. High Knowledge of Human Resources practices. Knowledge of applicable laws, regulations, rules, statutes and codes. Ability to demonstrate high standards of customer service and accountability for program results. Excellent command of both written and verbal English. Excellent knowledge of MS Office applications like Excel, Word, etc. Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities. Confidentiality. Requires well developed planning and organizational skills and the ability to perform well under pressure. Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately. Displays high standards of ethical conduct. Exhibits honesty and integrity. Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service. Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision, demonstrates responsible behaviour and attention to detail. Note:

you will be required to attach the following: Resume / cv

#J-18808-Ljbffr