46 Customer Support jobs in Kuwait

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and commitment, to creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for their future:

CLIENT ADVISOR AND SALES SUPPORT IN KUWAIT

Your Mission

To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve carefully curated KPIs

Accountabilities

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
• Contribute to the store and service KPIs achievement.
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM one-to-one activities.
• Apply all sales-related procedures and guidelines.
• Ensure that all front areas of the shop are clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking charge of items to repair brought back by customers, performing a brief interview, and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
• Perform online training modules and participate in defined training sessions in order to develop your knowledge on different topics.

PROFILE

The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential

ADDITIONAL INFORMATION

To succeed in this role you should hold strong customer service and negotiation skills and work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network with prospective clients outside of the store in order to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills and store procedures is an advantage.

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

Between 25-30

FEMALE

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

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Gender * Male
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Educational Details - (ex. Bachelors In Business Administration) *

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Are you currently in Kuwait? * Yes
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How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

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Customer Service Officer – Diet Care

We are seeking a proactive and detail-oriented Customer Service Officer to join our team at Diet Care. The ideal candidate will be responsible for delivering exceptional service to our clients, ensuring smooth communication between customers and internal departments, and supporting operational efficiency.

1. Handle customer inquiries, complaints, and feedback promptly and professionally.
2. Resolve customer issues effectively to ensure satisfaction and maintain service quality standards.
3. Prepare and manage employee work schedules to ensure optimal coverage and workflow.
4. Communicate with clients via email and phone to provide updates, confirmations, and assistance.
5. Coordinate with other departments to ensure timely delivery of products and services.
6. Maintain accurate records of customer interactions, transactions, and scheduling.
7. Contribute to improving service processes and customer experience.

• Strong communication skills in English (Arabic is a plus).
• Problem-solving abilities with a customer-focused approach.
• Proficiency in email communication and scheduling tools.
• Organizational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks.

Entry level

Full-time

Health, Wellness & Fitness

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• Hiring Customer Service: Arabic & English Calls and WhatsApp Chat
• Guest Experience Expert (Arabic Speaker)
• Office Administrator & Procurement Coordinator
• Hiring Office Assistant – Fluent in English – Freshers Can Apply

Join to apply for the Customer Service Representative role at The Cigna Group

Join to apply for the Customer Service Representative role at The Cigna Group

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Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person.
• Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
• Handle and resolve customer complaints or issues efficiently and professionally.
• Assist with claim submissions, approvals, and follow-up processes.
• Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
• Update and maintain customer records and documentation accurately.
• Ensure compliance with company policies, procedures, and insurance regulations.
• Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
• Provide feedback on service improvements and customer satisfaction trends.
• Always maintain confidentiality of information.
  
  

• Bachelor’s degree Administration, Insurance, Healthcare, or a related field.
• Experience working in the Kuwaiti healthcare or insurance market.
• Familiarity with health insurance regulations and practices in Kuwait.
• Previous experience in customer service, preferably in the insurance or healthcare sector.
• Strong communication skills in English and Arabic (verbal and written).
• Good knowledge of medical insurance terminology and processes.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software (CRM systems).
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitals and Health Care

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The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.

• Processing all credit transactions for electronics, Furniture and online.
• Validate and ensure documentation compliance, and authenticity.
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Ensure accuracy of all calculations.
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.
• Ensure that the Individual monthly sales targets is met.
• Ensure that the company standard for customer satisfaction is met and maintained.
• Selling related Easy Credit products and Services
• Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
• Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )
• End-Of-Day Transactions batches.
• Cash and K-Net reconciliation at End-Of-Day Batches

• 0 – 2 years of experience.
• 2-year Diploma in a relevant field.
• Customer-centric attitude.
• Excellent communication skills.
• Basic computer skills.
• Bi-lingual (Arabic/English) preferred.

1. Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite).
2. Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need.
3. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner.
4. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries.
5. Forward any potential leads to the sales administrator.
6. Arrange for pick-up bookings via CORE.
7. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process.
8. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis.
9. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments.
10. Open tickets in case of any service failures and monitor for resolution and closure of tickets.
11. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines.
12. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes.
13. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process.
14. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments.
15. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines.
16. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards.
17. Perform any other assignments as required/requested by your supervisor or manager.