66 Customer Support Specialist Arabic jobs in Kuwait

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American International University – Kuwait City

Classification: Professional/Technical

Reports to: Director of IT

Job Description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities:

• Desktop Support calls - PC's and Peripherals
• Domain Access and E-mail registration
• Administering Active Directory
• PC system installation, setup and configuration
• Network maintenance and troubleshooting
• Grade Quick support and training
• Edline support and training
• Administrator’s plus support
• IT-Network Maps (including university maps)
• Laptop-Projector setup for Presentations
• Testing of new application updates
• IT orientation of new Staff

Key Application Responsibilities:

• Share Point Server
• IT Helpdesk System
• TAMS – Time Attendance System
• Interactive Board Application
• Windows Update Server
• Follett Destiny Library Manager Program
• ID Card Management Application
• Nortel BCM Telephone Exchange Application
• Café Terminal
• Textbook Distribution Server
• SMS Manager
• Symantec Backup Application
• NO32 Anti-virus Application
• Bell System
• CCTV System

Qualifications:

• BS degree in computer science or equivalent experience relevant to functional area
• Training certificate(s) related to IT Help Desk Support
• 3 to 5 years of professional experience administering help desk

About American International University:

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The college serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration, with instruction in English.

For more information about AIU visit:

• Not Applicable

• Full-time

• Information Technology

• Higher Education

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IT Help Desk Support

American International University – Kuwait City

Classification:Professional/Technical

Reports to:Director of IT

Job description

Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities:

• Desktop Support calls - PC's and Peripherals
• Domain Access and E-mail registration
• Administering Active Directory
• PC system installation, setup and configuration
• Network maintenance and troubleshooting
• Grade Quick support and training
• Edline support and training
• Administrator’s plus support
• IT-Network Maps (including university maps)
• Laptop-Projector setup for Presentations
• Testing of new application updates
• IT orientation of new Staff

Key Application Responsibilities:

• Share Point Server
• IT Helpdesk System
• TAMS – Time Attendance System
• Interactive Board Application
• Windows Update Server.
• Follett Destiny Library Manager Program
• ID Card Management Application
• Nortel BCM Telephone Exchange Application.
• Café Terminal
• Textbook Distribution Server
• SMS Manager
• Symantec Backup Application
• NO32 Anti-virus Application
• Bell System
• CCTV System

Qualifications:

1. BS degree in computer science or equivalent experience relevant to functional area
2. Must have training certificate(s) related to IT Help Desk Support
3. Must have 3 to 5 years of professional experience administering help desk

About American InternationalUniversity :

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIUvisit:

Job Title: Help Desk Technical Tier I Support

Location: Camp Arifjan, Kuwait

The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.

1. Perform laptop imaging and deployment.
2. Conduct basic IP and network connectivity troubleshooting.
3. Create and manage user accounts within a Microsoft domain environment.
4. Add and remove computers from the domain.
5. Assign users to appropriate groups and apply necessary permissions.
6. Create and manage Exchange mailboxes.
7. Diagnose and resolve user email-related issues.
8. Troubleshoot and configure printers, including mapping shared printers.
9. Document all support actions and troubleshooting steps for reporting and tracking purposes.

1. An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
2. Due to the nature of the work and contract requirements, US Citizenship is required.
3. Must have a minimum of seven (7) years of experience with IT systems.
4. Must have a minimum of four (4) years in IT customer support.
5. Must have a minimum of two (2) years experience in a military environment.
6. Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.
7. Able to travel to support mission up to 10%.

Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: . #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Join to apply for the IT Help Desk Support Specialist role at KUWAIT JOBS HERE

Join to apply for the IT Help Desk Support Specialist role at KUWAIT JOBS HERE

• Provide first-level technical support for hardware, software, and network issues.
• Respond to and resolve user incidents in a timely and professional manner.
• Document and track issues using a helpdesk/ticketing system.
• Install, configure, and maintain user PCs, printers, and software.
• Educate users on IT best practices and company policies.
• Escalate unresolved issues to system administrator or application specialist.
  
  

• Provide first-level technical support for hardware, software, and network issues.
• Respond to and resolve user incidents in a timely and professional manner.
• Document and track issues using a helpdesk/ticketing system.
• Install, configure, and maintain user PCs, printers, and software.
• Educate users on IT best practices and company policies.
• Escalate unresolved issues to system administrator or application specialist.
  
  

• Diploma or Bachelor’s in IT or a related field.
• 1–2 years experience in technical support or IT helpdesk role.
• Familiarity with Windows OS, Microsoft Office, and basic networking.
• Strong communication and customer service skills.
• Fluency in English and Arabic is a plus.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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