13 Customer Strategy jobs in Kuwait

VAC9654 - Senior Specialist, Strategy & Business Analysis

Field: Contract Type: Full Time - Permanent Location: Closing Date: 31-Jul-2025 The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Purpose

The position entails undertaking project management, analysis, coordination, and is responsible for defining and updating strategies that drive growth for the company along with associated initiatives. This position will work closely with the Strategy & Business Development unit team and with other divisions in portfolio strategy, financial planning, future trends, new growth opportunities, and competitor analysis. This position provides a complete range of information and insights support to business managers, including decision support indicators based on targets, actual, assessment etc. to facilitate decision making. This position will also monitor activities to ensure that they are in line with the agreed Strategy, KPIs, and Business Plan targets and perform various business analysis activities to ensure that Ooredoo Kuwait meets its strategic objectives. Key Accountabilties & Responsiblities

Support the development and monitoring of the company’s growth strategy and operational excellence based on analysis of industry trends, competitive threats, expansion opportunities and internal performance. Support the definition of specific, measurable strategic goals for the company. Support the design of business scaling & revenue growth strategy for Telecom. Support Strategy & Business Development Director and team members to help set the overall strategic direction of the company, and to design key initiatives including growth strategy and operational excellence Perform Trends analysis and new growth opportunity / competitor analysis including peers’ performance Support with business integration & design strategy for revenue increase. Provide information / trend analysis on emerging global markets. Analyse commercial trends and performance and interpret them Assist in the efficient designing / implementation of strategic initiatives.Assist in building, verifying and monitoring Ooredoo Kuwait Business Plan Assist in building and updating the internal and external environment assessment as part of the strategic cycle Support the Build-up of the strategic framework and market model and forecastsWork closely with the different teams across the organisation in the support of developing the business strategy and its sets of strategic initiatives. Support the Business Planning and Strategy Development and cascading business strategy into the operational plans. Provide reports and presentations for reviews.Deliver analytically rigorous and data-driven insights that assist the company executives in making strategic decisions and drive business prioritisation. Deliver data-based insights to support actionable strategic direction, corporate prioritisation, and strategy communication (build link with Business intelligence team and finance to get the relevant feed of data and analysis) Create and manage reporting systems. Deliver periodic reports on key performance metrics for business parameters. Set up measures and monitoring mechanisms to regulate and control the Costs initiatives Conduct regular business and sensitivity analysis and report findings to Department head and leadership Monitoring, tracking and reporting on the plan KPIs metrics on quarterly basis (and upon significant changes). Updating the plan periodically and report on results. Analyse market share in value and volume Analyse competitor activities and their performances Prepare presentations with inputs and relevant insights to assist the management team in decision making Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. Other duties as directed by supervisor or other superiors. Qualifications

Bachelor Degree in Business Administration / Management , Economics, Statistics, IT , or any relevant business field Requirements

3-4 years’ experience with a minimum 3 years’ experience in a related role is mandatory. Track record in business analysis. Good knowledge of telecom industry. Possess financial acumen with the ability to link and correlated between business strategy/initiatives, operational plans and financial performance. Strong analytical skills and financial modelling capabilities. Good interpersonal & communication, presentation and facilitation skills. Ability to communicate with various levels of management. Ambitious and result driven. Ability to cope with deadlines Ability to drill-down and perform root-cause analysis Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities Highly developed communication and reporting skills (verbal and written) in both Arabic (preferable) & English. Good background about Mobile technology and industry Excellent research capabilities and statistical analysis knowledge Problem Solving & Analytical thinking skills Concern for Standards/Efficiency Being Collaborative and Cooperative Tenacity, Resilience and Self-Management Work under pressureExcellent computer skills and proven knowledge of data analysis using popular MS products specially Excel and Power Point Deep insight in Forecasting: Accurate assessment of growth and profit potential Note: you will be required to attach the following: #J-18808-Ljbffr

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Why This Role Matters

Customers are at the heart of everything we do. This role ensures that Calo’s customers in Kuwait feel heard, supported, and valued, turning every interaction into a positive experience. You’ll be both the voice of the customer inside Calo and the face of Calo to customers, bridging feedback, problem-solving, and relationship building.

Role Overview

As a Customer Experience Specialist, you will be the local advocate for our customers in Kuwait. You’ll manage escalations, collect feedback, and ensure smooth communication between customers and our internal teams. From social media engagement to direct support via phone or chat, you’ll make sure that Calo’s high standards of care are upheld at every touchpoint.

P.S. This is a shift-based role with working hours between 7 AM and 11 PM. Flexibility is essential to support our customers when they need us most.

What You’ll Do

• Voice of the Customer
  • Conduct customer interviews via phone, video, or in-person.
  • Organize and facilitate customer focus groups.
  • Distribute surveys and analyze results for actionable insights.
  • Prepare weekly and monthly reports on metrics such as NPS, quality errors, refunds, etc.
• Escalations & Complaints Handling
  • Act as the primary point of contact for escalated cases in Kuwait.
  • Resolve issues with empathy, professionalism, and care.
  • Support live chat and phone inquiries when needed.
• Internal Communications
  • Share customer insights with GM, Marketing, Operations, Product, and Growth teams.
  • Report bugs, suggest feature enhancements, and provide structured feedback.
  • Collaborate with cross-functional teams to improve offerings and services.
• Social Media Engagement
  • Respond to comments and DMs on Calo’s Kuwait-based social media pages.
  • Represent Calo’s values and tone of voice consistently in all communications.

What We’re Looking For

• Nationality : Kuwaiti
• Experience : 1+ years of experience in customer service or support.
• Tools : Familiarity with Intercom, Zendesk, or similar platforms.
• Data : Comfortable using data to generate CX insights and reports.
• Cultural : Awareness of Kuwaiti culture and customer expectations.
• Flexibility : Must be fully flexible to work in a shift-based environment (between 7 AM and 11 PM, including weekends and holidays as scheduled)
• Ownership : Strong sense of ownership and customer advocacy.
• Languages : Fluent in Arabic and English (spoken and written).

Who You Are

• Empathetic, people-first, and passionate about helping others
• Calm and composed in stressful situations; resilient under pressure
• Proactive problem-solver with a solution-focused mindset
• Highly organized and detail-oriented, especially with sensitive info (pricing, nutrition)
• Positive team player with a strong growth mindset
• Excited to contribute to a high-growth, mission-driven company

The Hiring Journey

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (30–60 mins)
• Culture-fit interview (30 mins)

#J-18808-Ljbffr

Job Title: Customer Experience Specialist

Join our team at 20 Grams , where you will engage with customers to ensure memorable and personalized experiences.

Responsibilities:

1. Greeting guests
2. Taking orders
3. Providing product recommendations
4. Handling inquiries and feedback
5. Maintaining a welcoming atmosphere

The ideal candidate has:

1. Excellent communication skills
2. A positive attitude
3. A genuine passion for customer satisfaction and coffee culture

#J-18808-Ljbffr

Calo Overview

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are expanding our mission of making healthy easy to retail and other verticals.

We are on a noble mission to make healthy easy. We have global ambitions—no small thinking here.

Why This Role Matters

Customers are at the heart of everything we do. This role ensures that Calo’s customers in Kuwait feel heard, supported, and valued, turning every interaction into a positive experience. You’ll be both the voice of the customer inside Calo and the face of Calo to customers, bridging feedback, problem-solving, and relationship building.

Role Overview

As a Customer Experience Specialist, you will be the local advocate for our customers in Kuwait. You’ll manage escalations, collect feedback, and ensure smooth communication between customers and our internal teams. From social media engagement to direct support via phone or chat, you’ll make sure that Calo’s high standards of care are upheld at every touchpoint.

P.S. This is a shift-based role with working hours between 7 AM and 11 PM. Flexibility is essential to support our customers when they need us most.

What You’ll Do

Voice of the Customer

• Conduct customer interviews via phone, video, or in-person.
• Organize and facilitate customer focus groups.
• Distribute surveys and analyze results for actionable insights.
• Prepare weekly and monthly reports on metrics such as NPS, quality errors, refunds, etc.

Escalations & Complaints Handling

• Act as the primary point of contact for escalated cases in Kuwait.
• Resolve issues with empathy, professionalism, and care.
• Support live chat and phone inquiries when needed.

Internal Communications

• Share customer insights with GM, Marketing, Operations, Product, and Growth teams.
• Report bugs, suggest feature enhancements, and provide structured feedback.
• Collaborate with cross-functional teams to improve offerings and services.

Social Media Engagement

• Respond to comments and DMs on Calo’s Kuwait-based social media pages.
• Represent Calo’s values and tone of voice consistently in all communications.

What We’re Looking For

• Experience: 1+ years of experience in customer service or support.
• Familiarity with tools like Intercom, Zendesk, or similar platforms.
• Comfortable using data to generate CX insights and reports.
• Awareness of Kuwaiti culture and customer expectations.
• Must be fully flexible to work in a shift-based environment (between 7 AM and 11 PM, including weekends and holidays as scheduled).
• Strong sense of ownership and customer advocacy.
• Fluent in Arabic and English (spoken and written).

Who You Are

• Empathetic, people-first, and passionate about helping others.
• Calm and composed in stressful situations; resilient under pressure.
• Proactive problem-solver with a solution-focused mindset.
• Highly organized and detail-oriented, especially with sensitive info (pricing, nutrition).
• Positive team player with a strong growth mindset.
• Excited to contribute to a high-growth, mission-driven company.

The Hiring Journey

• Screening meeting with our TA team (30 mins).
• Technical interview with the hiring manager (30–60 mins).
• Culture-fit interview (30 mins).
• Offer stage.

Ready to Join?

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s go!

#J-18808-Ljbffr

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Role Overview

As a Customer Experience Specialist, you will be the local advocate for our customers in Kuwait. You’ll manage escalations, collect feedback, and ensure smooth communication between customers and our internal teams. From social media engagement to direct support via phone or chat, you’ll make sure that Calo’s high standards of care are upheld at every touchpoint.

P.S. This is a shift-based role with working hours between 7 AM and 11 PM. Flexibility is essential to support our customers when they need us most.

What You’ll Do

Voice of the Customer

• Conduct customer interviews via phone, video, or in-person.
• Organize and facilitate customer focus groups.
• Distribute surveys and analyze results for actionable insights.
• Prepare weekly and monthly reports on metrics such as NPS, quality errors, refunds, etc.

Escalations & Complaints Handling

• Act as the primary point of contact for escalated cases in Kuwait.
• Resolve issues with empathy, professionalism, and care.
• Support live chat and phone inquiries when needed.

Internal Communications

• Share customer insights with GM, Marketing, Operations, Product, and Growth teams.
• Report bugs, suggest feature enhancements, and provide structured feedback.
• Collaborate with cross-functional teams to improve offerings and services.

Social Media Engagement

• Respond to comments and DMs on Calo’s Kuwait-based social media pages.
• Represent Calo’s values and tone of voice consistently in all communications.

Skills

What We’re Looking For

• Nationality: Kuwaiti
• Experience: 1+ years of experience in customer service or support.
• Familiarity with tools like Intercom, Zendesk, or similar platforms.
• Comfortable using data to generate CX insights and reports.
• Awareness of Kuwaiti culture and customer expectations.
• Must be fully flexible to work in a shift-based environment (between 7 AM and 11 PM, including weekends and holidays as scheduled)
• Strong sense of ownership and customer advocacy.
• Fluent in Arabic and English (spoken and written).

Who You Are

• Empathetic, people-first, and passionate about helping others
• Calm and composed in stressful situations; resilient under pressure
• Proactive problem-solver with a solution-focused mindset
• Highly organized and detail-oriented, especially with sensitive info (pricing, nutrition)
• Positive team player with a strong growth mindset
• Excited to contribute to a high-growth, mission-driven company

The Hiring Journey

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (30–60 mins)
• Culture-fit interview (30 mins)
• Offer stage

Ready to Join?

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!

#J-18808-Ljbffr

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals. We are on a noble mission to make healthy easy and have global ambitions. Role Overview

As a Customer Experience Specialist, you will be the local advocate for our customers in Kuwait. You’ll manage escalations, collect feedback, and ensure smooth communication between customers and our internal teams. From social media engagement to direct support via phone or chat, you’ll ensure Calo’s high standards of care are upheld at every touchpoint. P.S. This is a shift-based role with working hours between 7 AM and 11 PM. Flexibility is essential to support our customers when they need us most. What You’ll Do

Voice of the Customer

Conduct customer interviews via phone, video, or in-person Organize and facilitate customer focus groups Distribute surveys and analyze results for actionable insights Prepare weekly and monthly reports on metrics such as NPS, quality errors, refunds, etc Escalations & Complaints Handling

Act as the primary point of contact for escalated cases in Kuwait Resolve issues with empathy, professionalism, and care Support live chat and phone inquiries when needed Internal Communications

Share customer insights with GM, Marketing, Operations, Product, and Growth teams Report bugs, suggest feature enhancements, and provide structured feedback Collaborate with cross-functional teams to improve offerings and services Social Media Engagement

Respond to comments and DMs on Calo’s Kuwait-based social media pages Represent Calo’s values and tone of voice consistently in all communications What We’re Looking For

Experience: 1+ years of experience in customer service or support Familiarity with tools like Intercom, Zendesk, or similar platforms Comfortable using data to generate CX insights and reports Awareness of Kuwaiti culture and customer expectations Must be fully flexible to work in a shift-based environment (between 7 AM and 11 PM, including weekends and holidays as scheduled) Strong sense of ownership and customer advocacy Fluent in Arabic and English (spoken and written) Who You Are

Empathetic, people-first, and passionate about helping others Calm and composed in stressful situations; resilient under pressure Proactive problem-solver with a solution-focused mindset Highly organized and detail-oriented, especially with sensitive info (pricing, nutrition) Positive team player with a strong growth mindset Excited to contribute to a high-growth, mission-driven company The Hiring Journey

Screening meeting with our TA team (30 mins) Technical interview with the hiring manager (30–60 mins) Culture-fit interview (30 mins) Offer stage Ready to Join? If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!

#J-18808-Ljbffr

Job Title: Customer Experience Specialist Join our team at

20 Grams , where you will engage with customers to ensure memorable and personalized experiences.

Responsibilities:

Greeting guests

Taking orders

Providing product recommendations

Handling inquiries and feedback

Maintaining a welcoming atmosphere

The ideal candidate has:

Excellent communication skills

A positive attitude

A genuine passion for customer satisfaction and coffee culture

#J-18808-Ljbffr

About Calo Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here. Role Overview

As a Customer Experience Specialist, you will be the local advocate for our customers in Kuwait. You’ll manage escalations, collect feedback, and ensure smooth communication between customers and our internal teams. From social media engagement to direct support via phone or chat, you’ll make sure that Calo’s high standards of care are upheld at every touchpoint. P.S. This is a shift-based role with working hours between 7 AM and 11 PM. Flexibility is essential to support our customers when they need us most. What You’ll Do

Voice of the Customer Conduct customer interviews via phone, video, or in-person. Organize and facilitate customer focus groups. Distribute surveys and analyze results for actionable insights. Prepare weekly and monthly reports on metrics such as NPS, quality errors, refunds, etc. Escalations & Complaints Handling Act as the primary point of contact for escalated cases in Kuwait. Resolve issues with empathy, professionalism, and care. Support live chat and phone inquiries when needed. Internal Communications Share customer insights with GM, Marketing, Operations, Product, and Growth teams. Report bugs, suggest feature enhancements, and provide structured feedback. Collaborate with cross-functional teams to improve offerings and services. Social Media Engagement Respond to comments and DMs on Calo’s Kuwait-based social media pages. Represent Calo’s values and tone of voice consistently in all communications. Skills What We’re Looking For Nationality: Kuwaiti Experience: 1+ years of experience in customer service or support. Familiarity with tools like Intercom, Zendesk, or similar platforms. Comfortable using data to generate CX insights and reports. Awareness of Kuwaiti culture and customer expectations. Must be fully flexible to work in a shift-based environment (between 7 AM and 11 PM, including weekends and holidays as scheduled) Strong sense of ownership and customer advocacy. Fluent in Arabic and English (spoken and written). Who You Are Empathetic, people-first, and passionate about helping others Calm and composed in stressful situations; resilient under pressure Proactive problem-solver with a solution-focused mindset Highly organized and detail-oriented, especially with sensitive info (pricing, nutrition) Positive team player with a strong growth mindset Excited to contribute to a high-growth, mission-driven company The Hiring Journey

Screening meeting with our TA team (30 mins) Technical interview with the hiring manager (30–60 mins) Culture-fit interview (30 mins) Offer stage Ready to Join? If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!

#J-18808-Ljbffr

Calo Overview

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are expanding our mission of making healthy easy to retail and other verticals. We are on a noble mission to make healthy easy. We have global ambitions—no small thinking here. Why This Role Matters

Customers are at the heart of everything we do. This role ensures that Calo’s customers in Kuwait feel heard, supported, and valued, turning every interaction into a positive experience. You’ll be both the voice of the customer inside Calo and the face of Calo to customers, bridging feedback, problem-solving, and relationship building. Role Overview

As a Customer Experience Specialist, you will be the local advocate for our customers in Kuwait. You’ll manage escalations, collect feedback, and ensure smooth communication between customers and our internal teams. From social media engagement to direct support via phone or chat, you’ll make sure that Calo’s high standards of care are upheld at every touchpoint. P.S. This is a shift-based role with working hours between 7 AM and 11 PM. Flexibility is essential to support our customers when they need us most. What You’ll Do

Voice of the Customer Conduct customer interviews via phone, video, or in-person. Organize and facilitate customer focus groups. Distribute surveys and analyze results for actionable insights. Prepare weekly and monthly reports on metrics such as NPS, quality errors, refunds, etc. Escalations & Complaints Handling Act as the primary point of contact for escalated cases in Kuwait. Resolve issues with empathy, professionalism, and care. Support live chat and phone inquiries when needed. Internal Communications Share customer insights with GM, Marketing, Operations, Product, and Growth teams. Report bugs, suggest feature enhancements, and provide structured feedback. Collaborate with cross-functional teams to improve offerings and services. Social Media Engagement Respond to comments and DMs on Calo’s Kuwait-based social media pages. Represent Calo’s values and tone of voice consistently in all communications. What We’re Looking For

Experience: 1+ years of experience in customer service or support. Familiarity with tools like Intercom, Zendesk, or similar platforms. Comfortable using data to generate CX insights and reports. Awareness of Kuwaiti culture and customer expectations. Must be fully flexible to work in a shift-based environment (between 7 AM and 11 PM, including weekends and holidays as scheduled). Strong sense of ownership and customer advocacy. Fluent in Arabic and English (spoken and written). Who You Are

Empathetic, people-first, and passionate about helping others. Calm and composed in stressful situations; resilient under pressure. Proactive problem-solver with a solution-focused mindset. Highly organized and detail-oriented, especially with sensitive info (pricing, nutrition). Positive team player with a strong growth mindset. Excited to contribute to a high-growth, mission-driven company. The Hiring Journey

Screening meeting with our TA team (30 mins). Technical interview with the hiring manager (30–60 mins). Culture-fit interview (30 mins). Offer stage. Ready to Join?

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s go!

#J-18808-Ljbffr