13 Customer Strategy jobs in Kuwait

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer, we welcome with open arms the melting pot of nationalities, ethnicities, lifestyles, outlooks, and attitudes that the UAE has to offer. we also welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

We’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

• Develop a list of HCP (Speakers /non speakers) and continuously update it as per market dynamics.

• As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussion with His/her customer list to identify Scientific areas of major interest.

• As a trusted partner she/he will act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team.

• She/he to mutually co-create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.

• In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.

• In coordination with Cross functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions ,3rd party symposia, national and regional initiated Bayer events, .).

• She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.

• In collaboration with MSO team (back-office support) She/he has to plan and align meetings calendar, meeting invitations based on micro segmentation and HCP target needs.

• Work closely with Virtual Event expert (DT-CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.

• When needed the CES will facilitate the virtual meetings.

• Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)

• She/He needs to align with his peers to co-invite to meetings when appropriate and as per meeting setting and format.

• Facilitate digital networking of like-minded HCPs and educate and influence non-loyalist HCPs to increase their adoption of Bayer brands.

• Display great level of discipline and quality in maintaining ‘Data entry’ related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.

• She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on-going micro-segmentation process.

• Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.

• Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in his counry scope.

• Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).

• Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a customer evolution campaign to drive movement of key customers across adoption ladder.

• As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process).

Your Experience

• Holds bachelor's degree in pharmacy or biological sciences.

• Minimum 3 years of relevant experience within the pharmaceutical industry in the Cardiorenal therapy area within Gulf region.( Gulf experience is a MUST)

• Excellent stakeholder engagement record including partnering with TLs and institutes is required.

• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence

• Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.

• Hands on Experience of using digital & Virtual means and tools is a must.

• Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP-level data in virtual setups.

• Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.

• Good understanding of agile ways of working is desired

• Robust understanding of medico-marketing strategies and tactics

• Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.

Empowered to Achieve

At Bayer, we’re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Marketing, Sales, and Supply Chain
• Industries Chemical Manufacturing

Referrals increase your chances of interviewing at Bayer by 2x

Sign in to set job alerts for “Customer Specialist” roles. Customer Relationship Management Specialist Hiring Office Assistant – Fluent in English – Freshers Can Apply we are looking Computer operator for part time Administrative Officer – Engineering Environment

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’. We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall. At Bayer, we welcome with open arms the melting pot of nationalities, ethnicities, lifestyles, outlooks, and attitudes that the UAE has to offer. we also welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger. We’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs Come grow with us. Do Something That Moves you • Develop a list of HCP (Speakers /non speakers) and continuously update it as per market dynamics. • As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussion with His/her customer list to identify Scientific areas of major interest. • As a trusted partner she/he will act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team. • She/he to mutually co-create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective. • In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats. • In coordination with Cross functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions ,3rd party symposia, national and regional initiated Bayer events, .). • She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation. • In collaboration with MSO team (back-office support) She/he has to plan and align meetings calendar, meeting invitations based on micro segmentation and HCP target needs. • Work closely with Virtual Event expert (DT-CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar. • When needed the CES will facilitate the virtual meetings. • Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies) • She/He needs to align with his peers to co-invite to meetings when appropriate and as per meeting setting and format. • Facilitate digital networking of like-minded HCPs and educate and influence non-loyalist HCPs to increase their adoption of Bayer brands. • Display great level of discipline and quality in maintaining ‘Data entry’ related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva. • She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on-going micro-segmentation process. • Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer. • Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in his counry scope. • Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC). • Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a customer evolution campaign to drive movement of key customers across adoption ladder. • As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process). Your Experience • Holds bachelor's degree in pharmacy or biological sciences. • Minimum 3 years of relevant experience within the pharmaceutical industry in the Cardiorenal therapy area within Gulf region.( Gulf experience is a MUST) • Excellent stakeholder engagement record including partnering with TLs and institutes is required. • Strong business acumen with desired expertise in commercialization, medical and customer experience excellence • Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to. • Hands on Experience of using digital & Virtual means and tools is a must. • Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP-level data in virtual setups. • Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities. • Good understanding of agile ways of working is desired • Robust understanding of medico-marketing strategies and tactics • Proficient in English to collaborate internally & across the broader organization enterprise is highly desired. Empowered to Achieve At Bayer, we’re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer. We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents. If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line. You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion. Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Marketing, Sales, and Supply Chain Industries Chemical Manufacturing Referrals increase your chances of interviewing at Bayer by 2x Sign in to set job alerts for “Customer Specialist” roles.

Customer Relationship Management Specialist

Hiring Office Assistant – Fluent in English – Freshers Can Apply

we are looking Computer operator for part time

Administrative Officer – Engineering Environment

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

At Bayer, we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers on the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer, we welcome with open arms the melting pot of nationalities, ethnicities, lifestyles, outlooks, and attitudes that the UAE has to offer. We also welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

We’re on a mission to advance the lives of those who work with us and support their career growth through our capabilities’ development programs, Project Assignments, and Professional Development Assistance programs.

Come grow with us.

Do Something That Moves you

Develop a list of HCP (Speakers / non-speakers) and continuously update it as per market dynamics.

Lead in-depth discussions during regular one-to-one meetings with HCPs to identify scientific areas of major interest.

Act as the primary point of contact between stakeholders and Bayer; share HCP community needs internally, seek support from cross-functional teams.

Co-create content with HCPs that aligns with their scientific interests and Bayer’s promotional objectives.

Contract HCP speakers for educational talks, integrating these into a curriculum and repeating in different formats.

Coordinate with cross-functional teams to incorporate talks into various meeting formats (lectures, debates, symposia, Bayer events).

Report all interactions to VEEVA and incorporate insights to support future branding and content strategies.

Plan and align meetings with the MSO team, based on micro segmentation and HCP needs.

Work with Virtual Event experts to utilize engaging hybrid meeting formats.

Facilitate virtual meetings as needed.

Manage time effectively in hybrid environments to maximize HCP engagement across geographies.

Align with peers for co-inviting meetings when appropriate.

Facilitate digital networking among HCPs and promote Bayer brands.

Maintain discipline in data entry related to customer profiles, activities, and insights on Veeva.

Use insights from virtual meetings to inform next actions in customer campaigns.

Monitor and optimize activities, content, and channels for maximum customer value.

Contribute to achieving financial targets in the country scope alongside the Nucleus Team.

Leverage insights to build on the Customer Evolution Campaign (CEC).

Collaborate with teams to implement tactical campaigns to move customers along the adoption ladder.

Contribute to KAM and tender activities as needed, including account mapping and planning.

Your Experience

Bachelor’s degree in pharmacy or biological sciences.

Minimum 3 years of relevant experience in the pharmaceutical industry within the Gulf region, specifically in Cardiorenal therapy (Gulf experience is a MUST).

Strong stakeholder engagement skills, including partnerships with TLs and institutes.

Business acumen with expertise in commercialization and customer experience.

Strong scientific knowledge and data interpretation skills.

Experience with digital and virtual tools is essential.

Proficiency in Bayer virtual platforms and digital tools for virtual meetings and data capture.

Growth mindset to adapt to hybrid working models.

Understanding of agile working methods is preferred.

Knowledge of medico-marketing strategies.

Proficiency in English for internal and organizational collaboration.

Empowered to Achieve At Bayer, we support work-life balance through flexible working arrangements, competitive packages, and opportunities for growth and development. We value diversity and inclusion and encourage applications from qualified individuals with diverse abilities. If you have a disability and wish to apply, please contact with your CV and job title.

Please note, due to high application volumes, only shortlisted candidates will be contacted. If you do not hear from us within three weeks of the closing date, you were not selected for this role.

#J-18808-Ljbffr

VAC9654 - Senior Specialist, Strategy & Business Analysis

Field:

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Jul-2025

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

The position entails undertaking project management, analysis, coordination, and is responsible for defining and updating strategies that drive growth for the company along with associated initiatives.

This position will work closely with the Strategy & Business Development unit team and with other divisions in portfolio strategy, financial planning, future trends, new growth opportunities, and competitor analysis.

This position provides a complete range of information and insights support to business managers, including decision support indicators based on targets, actual, assessment etc. to facilitate decision making.

This position will also monitor activities to ensure that they are in line with the agreed Strategy, KPIs, and Business Plan targets and perform various business analysis activities to ensure that Ooredoo Kuwait meets its strategic objectives.

Key Accountabilties & Responsiblities

Support the development and monitoring of the company’s growth strategy and operational excellence based on analysis of industry trends, competitive threats, expansion opportunities and internal performance.

Support the definition of specific, measurable strategic goals for the company.

Support the design of business scaling & revenue growth strategy for Telecom.

Support Strategy & Business Development Director and team members to help set the overall strategic direction of the company, and to design key initiatives including growth strategy and operational excellence

Perform Trends analysis and new growth opportunity / competitor analysis including peers’ performance

Support with business integration & design strategy for revenue increase.

Provide information / trend analysis on emerging global markets.

Analyse commercial trends and performance and interpret them

Assist in the efficient designing / implementation of strategic initiatives.Assist in building, verifying and monitoring Ooredoo Kuwait Business Plan

Assist in building and updating the internal and external environment assessment as part of the strategic cycle

Support the Build-up of the strategic framework and market model and forecastsWork closely with the different teams across the organisation in the support of developing the business strategy and its sets of strategic initiatives.

Support the Business Planning and Strategy Development and cascading business strategy into the operational plans.

Provide reports and presentations for reviews.Deliver analytically rigorous and data-driven insights that assist the company executives in making strategic decisions and drive business prioritisation.

Deliver data-based insights to support actionable strategic direction, corporate prioritisation, and strategy communication (build link with Business intelligence team and finance to get the relevant feed of data and analysis)

Create and manage reporting systems.

Deliver periodic reports on key performance metrics for business parameters.

Set up measures and monitoring mechanisms to regulate and control the Costs initiatives

Conduct regular business and sensitivity analysis and report findings to Department head and leadership

Monitoring, tracking and reporting on the plan KPIs metrics on quarterly basis (and upon significant changes). Updating the plan periodically and report on results.

Analyse market share in value and volume

Analyse competitor activities and their performances

Prepare presentations with inputs and relevant insights to assist the management team in decision making

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications

Bachelor Degree in Business Administration / Management , Economics, Statistics, IT , or any relevant business field

Requirements

3-4 years’ experience with a minimum 3 years’ experience in a related role is mandatory.

Track record in business analysis.

Good knowledge of telecom industry.

Possess financial acumen with the ability to link and correlated between business strategy/initiatives, operational plans and financial performance.

Strong analytical skills and financial modelling capabilities.

Good interpersonal & communication, presentation and facilitation skills.

Ability to communicate with various levels of management.

Ambitious and result driven. Ability to cope with deadlines

Ability to drill-down and perform root-cause analysis

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

Highly developed communication and reporting skills (verbal and written) in both Arabic (preferable) & English.

Good background about Mobile technology and industry

Excellent research capabilities and statistical analysis knowledge

Problem Solving & Analytical thinking skills

Concern for Standards/Efficiency

Being Collaborative and Cooperative

Tenacity, Resilience and Self-Management

Work under pressureExcellent computer skills and proven knowledge of data analysis using popular MS products specially Excel and Power Point

Deep insight in Forecasting: Accurate assessment of growth and profit potential

Note: you will be required to attach the following: #J-18808-Ljbffr

VAC9654 - Senior Specialist, Strategy & Business Analysis

Field: Contract Type: Full Time - Permanent Location: Closing Date: 31-Jul-2025 The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Purpose

The position entails undertaking project management, analysis, coordination, and is responsible for defining and updating strategies that drive growth for the company along with associated initiatives. This position will work closely with the Strategy & Business Development unit team and with other divisions in portfolio strategy, financial planning, future trends, new growth opportunities, and competitor analysis. This position provides a complete range of information and insights support to business managers, including decision support indicators based on targets, actual, assessment etc. to facilitate decision making. This position will also monitor activities to ensure that they are in line with the agreed Strategy, KPIs, and Business Plan targets and perform various business analysis activities to ensure that Ooredoo Kuwait meets its strategic objectives. Key Accountabilties & Responsiblities

Support the development and monitoring of the company’s growth strategy and operational excellence based on analysis of industry trends, competitive threats, expansion opportunities and internal performance. Support the definition of specific, measurable strategic goals for the company. Support the design of business scaling & revenue growth strategy for Telecom. Support Strategy & Business Development Director and team members to help set the overall strategic direction of the company, and to design key initiatives including growth strategy and operational excellence Perform Trends analysis and new growth opportunity / competitor analysis including peers’ performance Support with business integration & design strategy for revenue increase. Provide information / trend analysis on emerging global markets. Analyse commercial trends and performance and interpret them Assist in the efficient designing / implementation of strategic initiatives.Assist in building, verifying and monitoring Ooredoo Kuwait Business Plan Assist in building and updating the internal and external environment assessment as part of the strategic cycle Support the Build-up of the strategic framework and market model and forecastsWork closely with the different teams across the organisation in the support of developing the business strategy and its sets of strategic initiatives. Support the Business Planning and Strategy Development and cascading business strategy into the operational plans. Provide reports and presentations for reviews.Deliver analytically rigorous and data-driven insights that assist the company executives in making strategic decisions and drive business prioritisation. Deliver data-based insights to support actionable strategic direction, corporate prioritisation, and strategy communication (build link with Business intelligence team and finance to get the relevant feed of data and analysis) Create and manage reporting systems. Deliver periodic reports on key performance metrics for business parameters. Set up measures and monitoring mechanisms to regulate and control the Costs initiatives Conduct regular business and sensitivity analysis and report findings to Department head and leadership Monitoring, tracking and reporting on the plan KPIs metrics on quarterly basis (and upon significant changes). Updating the plan periodically and report on results. Analyse market share in value and volume Analyse competitor activities and their performances Prepare presentations with inputs and relevant insights to assist the management team in decision making Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. Other duties as directed by supervisor or other superiors. Qualifications

Bachelor Degree in Business Administration / Management , Economics, Statistics, IT , or any relevant business field Requirements

3-4 years’ experience with a minimum 3 years’ experience in a related role is mandatory. Track record in business analysis. Good knowledge of telecom industry. Possess financial acumen with the ability to link and correlated between business strategy/initiatives, operational plans and financial performance. Strong analytical skills and financial modelling capabilities. Good interpersonal & communication, presentation and facilitation skills. Ability to communicate with various levels of management. Ambitious and result driven. Ability to cope with deadlines Ability to drill-down and perform root-cause analysis Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities Highly developed communication and reporting skills (verbal and written) in both Arabic (preferable) & English. Good background about Mobile technology and industry Excellent research capabilities and statistical analysis knowledge Problem Solving & Analytical thinking skills Concern for Standards/Efficiency Being Collaborative and Cooperative Tenacity, Resilience and Self-Management Work under pressureExcellent computer skills and proven knowledge of data analysis using popular MS products specially Excel and Power Point Deep insight in Forecasting: Accurate assessment of growth and profit potential Note: you will be required to attach the following: #J-18808-Ljbffr

Job Title: Customer Experience Specialist

Join our team at 20 Grams , where you will engage with customers to ensure memorable and personalized experiences.

Responsibilities:

1. Greeting guests
2. Taking orders
3. Providing product recommendations
4. Handling inquiries and feedback
5. Maintaining a welcoming atmosphere

The ideal candidate has:

1. Excellent communication skills
2. A positive attitude
3. A genuine passion for customer satisfaction and coffee culture

#J-18808-Ljbffr

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers

Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Role Overview

We’re looking for a talented, organized, and people-focused Customer Experience Specialist based in Kuwait . You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint.

In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.

Main Responsibilities

Voice of the Customer

• Conduct interviews with customers (via phone, video, or in person)
• Organize and coordinate customer focus groups
• Distribute surveys and gather data-driven insights
• Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)
  

Escalations & Complaints Handling

• Be the main point of contact for escalated cases in Kuwait
• Resolve issues directly with customers with empathy and care
• Support live chat and phone inquiries as needed
  

Internal Communications

• Coordinate with General Manager, Marketing, Operations, Product, and Growth teams
• Report bugs, suggest feature enhancements, and share customer feedback
• Collaborate on improving meals and customer offerings
  

Social Media Engagement

• Respond to comments and DMs on Calo’s Kuwait-based social media channels
• Represent Calo’s tone and values in all interactions

Ideal Candidate

Qualifications

• 1+ year of experience in a customer service or support role
• Strong written and verbal communication skills in both Arabic and English
• Experience using tools like Intercom, Zendesk, or similar systems
• Comfortable using data to support customer experience insights and reports
• Strong organizational and coordination skills

Personality

• Empathetic, people-first, and passionate about great service
• Calm and composed under pressure or in challenging situations
• Detail-oriented, especially when communicating important information (e.g., nutrition, pricing)
• Proactive and solution-oriented, with a strong sense of ownership
• A team player with a positive attitude and a growth mindset

Perks that come with this role:

• The chance to build something meaningful in a growing market
• Access to Calo’s delicious meal subscription
• Competitive compensation and stock options
• A vibrant, purpose-driven culture surrounded by passionate colleagues

#J-18808-Ljbffr

As part of our client’s nationalization initiative, we are inviting local nationals to apply for the role of Customer Experience Specialist. This position is ideal for individuals who are customer-focused, organized, and capable of managing the end-to-end customer experience across all communication channels. Key Responsibilities: Maintain regular engagement with customers to ensure satisfaction and long-term loyalty Communicate courteously via phone, email, social media, or in person as needed Follow up on key customer milestones, including occasions, promotions, and company events Address and resolve customer complaints in line with company policies, escalating when necessary Accurately manage and update customer information within internal CRM systems Understand customer needs to identify cross-selling, up-selling, and referral opportunities Qualify and refer web leads to the Sales team for further action Conduct customer satisfaction surveys and collect insights to enhance service delivery Collaborate with internal teams to meet KPIs and prepare regular reports (e.g., SSS, PDSS, lead conversion rates) Stay up to date with internal procedures, service standards, and customer service best practices Skills Requirements: Bachelor’s degree or Diploma Bilingual in English and Arabic Excellent communication and relationship management skills Proficiency in CRM platforms and reporting tools

#J-18808-Ljbffr

About

Calo Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here. Role Overview

We’re looking for a talented, organized, and people-focused

Customer Experience Specialist

based in

Kuwait

. You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint. In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.

Main Responsibilities Voice of the Customer

Conduct interviews with customers (via phone, video, or in person) Organize and coordinate customer focus groups Distribute surveys and gather data-driven insights Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)

Escalations & Complaints Handling

Be the main point of contact for escalated cases in Kuwait Resolve issues directly with customers with empathy and care Support live chat and phone inquiries as needed

Internal Communications

Coordinate with General Manager, Marketing, Operations, Product, and Growth teams Report bugs, suggest feature enhancements, and share customer feedback Collaborate on improving meals and customer offerings

Social Media Engagement

Respond to comments and DMs on Calo’s Kuwait-based social media channels Represent Calo’s tone and values in all interactions Ideal Candidate Qualifications

1+ year of experience in a customer service or support role Strong written and verbal communication skills in both Arabic and English Experience using tools like Intercom, Zendesk, or similar systems Comfortable using data to support customer experience insights and reports Strong organizational and coordination skills Personality

Empathetic, people-first, and passionate about great service Calm and composed under pressure or in challenging situations Detail-oriented, especially when communicating important information (e.g., nutrition, pricing) Proactive and solution-oriented, with a strong sense of ownership A team player with a positive attitude and a growth mindset Perks that come with this role: The chance to build something meaningful in a growing market Access to Calo’s delicious meal subscription Competitive compensation and stock options A vibrant, purpose-driven culture surrounded by passionate colleagues

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