27 Customer Service jobs in Kuwait

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application Email me a copy of this application

#J-18808-Ljbffr

Job Summary:
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and in-person.
- Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
- Handle and resolve customer complaints or issues efficiently and professionally.
- Assist with claim submissions, approvals, and follow-up processes.
- Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
- Update and maintain customer records and documentation accurately.
- Ensure compliance with company policies, procedures, and insurance regulations.
- Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
- Provide feedback on service improvements and customer satisfaction trends.
- Always maintain confidentiality of information.
**Qualification and requirements:**
- Bachelor's degree Administration, Insurance, Healthcare, or a related field.
- Experience working in the Kuwaiti healthcare or insurance market.
- Familiarity with health insurance regulations and practices in Kuwait.
- Previous experience in customer service, preferably in the insurance or healthcare sector.
- Strong communication skills in English and Arabic (verbal and written).
- Good knowledge of medical insurance terminology and processes.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Representative - Credit

The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility. Job Responsibilities

• Processing all credit transactions for electronics, Furniture and online. • Validate and ensure documentation compliance, and authenticity. • Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. • Ensure accuracy of all calculations. • Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. • Ensure that the Individual monthly sales targets is met. • Ensure that the company standard for customer satisfaction is met and maintained. • Selling related Easy Credit products and Services • Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection. • Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement ) • End-Of-Day Transactions batches. • Cash and K-Net reconciliation at End-Of-Day Batches

Candidate Requirements

• 0 – 2 years of experience. • 2-year Diploma in a relevant field. • Customer-centric attitude. • Excellent communication skills. • Basic computer skills. • Bi-lingual (Arabic/English) preferred.

#J-18808-Ljbffr

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES

Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS

Age:

Between 25-30 FEMALE Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:

Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:

Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS

APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION

First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS

Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION

Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application

#J-18808-Ljbffr

About Lina’s and Dina’s Diet Center

Lina's and Dina's Nutrition Consultants company was founded in 2005 as Kuwait's nutritional leader. Providing health and nutrition solutions to all types of specific needs to thousands of clients.

Lina’s and Dina’s Diet center is looking for Customer Service Agent (Female):
Reports To:
Customer Service Agent Reports Customer Service Manager

Job Overview

customer service representative to manage customer queries and complaints and also be asked to process orders, modifications, and escalate complaints.To do well in this role you need to be able to remain calm in Every Situation.

Responsibility of customer service representative:

- Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament or mood.
- Provide product and service information to the clients and explain to them about the latest offers and programs.
- Register all the client information in the system, confirm and book appointments.
- Closely work with the dietitian team and the reception team in order to ensure smooth workflow of the business.
- Flexible to work with any shift as when required for the business.
- Closely work with the kitchen team, in order to meet the client requirements.
- Ensure to meet daily shift call quotas and targets set by the company.
- Identify and escalate issues to the line manager.
- Document all call information according to standard operating procedures.
- Confirm client appointments
- Register customer complaints, send it to the concerned department and follow up with the client until the issue is fully resolved.
- Ensure call records are properly stored and organized in a call center database
- Build positive work relationship with clients to enhance the image and public perception of a company
- Closely work with the team and take necessary updates about the offers and the changes.
- Deliver customized sales strategies and achieve to work on the target set by the manager.
- Determine customer needs and offer programs as per the requirement.
- Sending timely report to the management.
- Ensure to reach maximum leads.
- To excel in this job, include customer service, communication, and problem-solving skills

Requirements of customer service representative:

- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

Ability to commute/relocate:

- Kuwait City: Reliably commute or planning to relocate before starting work (required)

**Job description**
- **Job Summary**:_

We are seeking a skilled customer service representative to join our logistics company. In this role, you will be responsible for providing exceptional service to our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. You will also be responsible for managing customer orders and ensuring timely and accurate delivery.
- **Duties and Responsibilities**:_

Resolve customer complaints and issues in a timely and satisfactory manner

Maintain accurate and up-to-date customer records, order information, and shipment details

Work closely with other departments, such as operations and sales, to ensure smooth delivery of services to customers

Monitor shipments to ensure timely and accurate delivery, and proactively communicate any delays or issues to customers

Provide pricing and product information to customers, as well as process orders and returns

Continuously improve customer service by seeking feedback and implementing process improvements

Follow company policies and procedures, including those related to safety and compliance
- **Qualifications**:_

High school diploma or equivalent; some college coursework preferred

1-3 years of experience in customer service or a related field

Excellent communication and interpersonal skills

Ability to work independently and as part of a team in a fast-paced, dynamic environment

Strong problem-solving and critical thinking skills

Familiarity with logistics and transportation industry is a plus

Proficient in Microsoft Office and other customer service software

Industry

Transportation/Trucking/Railroad

Employment Type

Full-time

**Salary**: From KD250.000 per month

Application Question(s):

- 280KD is OK for you?

**Education**:

- Bachelor's (required)

**Language**:

- Arabic? (required)

**Emergegcc**
Ahmad Al Jaber St, Al Kuwayt, Kuwait

**Job Details**:

- Join date: Immediately (preferred).
- Can speak and understand Arabic and English.
- Salary: 400-500.
- Location: Kuwait (required).
- Driver License and Car (preferred).
- Transferable Visa (required).
- Working hours: full time.
- The Customer Service Supervisor attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

**Requirements**:

- Requires a bachelors degree or equivalent and 2-5 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do require exercising independent judgment.
- Typically reports to the general manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.

**Job Functions**:

- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.

Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Pay: KD350.000 - KD400.000 per month

Overview

We are hiring for a full-time role in sales and customer service.

Responsibilities

• Client communication
• Processing orders
• Providing after-sales support

Location: Kuwait City

Salary

Customer Service Executive – KD 150 + commission

Sales Representative – KD 250 + commission

How to Apply

Interested candidates: Send your CV to

Note - Please mention applying position in subject.

Basic Details

• Location: Kuwait City, Kuwait
• Qualification (not specified in original text)
• Posted: 8 days ago
• Job Type: Full-Time
• Company: Kuwait Jobs
• Contact Info:
• Mobile: Not-Mentioned
• Alternate Mobile: Not-Mentioned
• Email:

#J-18808-Ljbffr