26 Customer Service jobs in Kuwait
Customer Service Representative
Posted 20 days ago
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Customer Service Representative - CreditThe Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
Job Responsibilities• Processing all credit transactions for electronics, Furniture and online.
• Validate and ensure documentation compliance, and authenticity.
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Ensure accuracy of all calculations.
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.
• Ensure that the Individual monthly sales targets is met.
• Ensure that the company standard for customer satisfaction is met and maintained.
• Selling related Easy Credit products and Services
• Credit collection & instalment
Customer Service Representative
Posted 20 days ago
Job Viewed
Job Description
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and in-person.
- Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
- Handle and resolve customer complaints or issues efficiently and professionally.
- Assist with claim submissions, approvals, and follow-up processes.
- Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
- Update and maintain customer records and documentation accurately.
- Ensure compliance with company policies, procedures, and insurance regulations.
- Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
- Provide feedback on service improvements and customer satisfaction trends.
- Always maintain confidentiality of information.
**Qualification and requirements:**
- Bachelor's degree Administration, Insurance, Healthcare, or a related field.
- Experience working in the Kuwaiti healthcare or insurance market.
- Familiarity with health insurance regulations and practices in Kuwait.
- Previous experience in customer service, preferably in the insurance or healthcare sector.
- Strong communication skills in English and Arabic (verbal and written).
- Good knowledge of medical insurance terminology and processes.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Customer Service Representative
Posted today
Job Viewed
Job Description
The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility. Job Responsibilities
• Processing all credit transactions for electronics, Furniture and online. • Validate and ensure documentation compliance, and authenticity. • Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. • Ensure accuracy of all calculations. • Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. • Ensure that the Individual monthly sales targets is met. • Ensure that the company standard for customer satisfaction is met and maintained. • Selling related Easy Credit products and Services • Credit collection & instalment
Customer Service Representative
Posted today
Job Viewed
Job Description
- Obtains client information by answering telephone calls and verifying information.
- Log customer orders in the computer system.
- Provides personalized customer service by responding to the needs of the customers and provides ideas on promotions.
- Coordinates with the operations team regarding products or the provided services on time to customers.
- Identify and report issues to operation support manager and direct calls to appropriate person.
- Provides product and services information to customers.
- Document all call information according to standard operating procedures and alert the management team of trends in customer calls.
- Follow up customer calls where necessary, and complete call logs and reports.
- Manage inbound calls via multiple channels in compliance with company service standards (Orders, Complaints, and Inquiries).
- Conduct outbound calls in alignment with the business scope and objectives (telemarketing, surveys, feedback calls, complaints follow up and internal communications).
- Support with the process of brand onboarding and new products updates.
- Update operations support reports when required.
- Any other duties assigned by the line manager.
**QUALIFICATION & EXPERIENCE**:
- High School diploma or equivalent.
- Good command in English or Arabic.
- Minimum 3+ years’ experience in similar field.
- Strong math skills.
- Strong computer skills.
**Salary**: KD300.000 per month
Ability to commute/relocate:
- Sharq: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High school or equivalent (preferred)
**Language**:
- English (required)
- Arabic (required)
Shift availability:
- Night Shift (required)
- Day Shift (required)
Customer Service Representative - Branches
Posted 2 days ago
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Customer Service Representative - BranchesDeliver high quality service to customers through providing banking services
Generic AccountabilitiesGeneric Accountabilities are not specified for this role
Specific Accountabilities- Customer enquiries: Respond to customer enquiries and provide customer service and support
- Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
- Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts,
Customer Service Representative - Branches
Posted 2 days ago
Job Viewed
Job Description
Deliver high quality service to customers through providing banking services Generic Accountabilities
Generic Accountabilities are not specified for this role Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts,
Customer Service Representative- Virtual Banking
Posted today
Job Viewed
Job Description
- Service standards as defined to be adhered at all times.
- Any other assignments as defined by the Manager or Supervisor from time to time.
- Maintain service quality - (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.
- Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
- Keep customer information confidentiality.
- Abide by IT Security policy and procedures.
- Number of calls answered and average time of call as per industry standards.
- Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
- Fast response and process to financial and non-financial.
- Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.
- Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit.
- Accordingly lead & supervise the team of CSR to run normal Virtual Banking transactions and tasks assigned by superiors.
- Communicate with Operations Officer/Operations Manager in case of need to solve service emergency.
**Skills**:
- Planning and organizing
- Communication
- Client Focus
**Easy Apply
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Customer Service
Posted today
Job Viewed
Job Description
- Knows Arabic Fluently
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file document
- Manage inbound and outbound customer calls in a timely manner
- Processing
Customer Service Representative - Branches | Shamiya, KW
Posted 20 days ago
Job Viewed
Job Description
Customer Service Representative - Cigna Healthcare , ID 25008989
Posted 20 days ago
Job Viewed
Job Description
- customer service representative cigna healthcare id
Job Summary:
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors, and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and in-person.
• Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
• Handle and resolve customer complaints or issues efficiently and professionally.
• Assist with claim submissions, approvals, and follow-up processes.
• Coordinate with internal departments, such as but not limited to client management, eligibility, claims, pre-authorization, and provider networks to resolve customer concerns.
• Update and maintain customer records and documentation accurately.
• Ensure compliance with company policies, procedures, and insurance regulations.
• Interact with internal and external audits, including regulatory audits and visits to the offices in a satisfactory manner.
• Provide feedback on service improvements and customer satisfaction trends.
• Always maintain confidentiality of information.
Qualification and requirements:
• Bachelor’s degree in Administration, Insurance, Healthcare, or a related field.
• Experience working in the Kuwaiti healthcare or insurance market.
• Familiarity with health insurance regulations and practices in Kuwait.
• Previous experience in customer service, preferably in the insurance or healthcare sector.
• Strong communication skills in English and Arabic (verbal and written).
• Good knowledge of medical insurance terminology and processes.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not for an update on your application or to provide your resume as you will not receive a response.
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