78 Customer Service Skills jobs in Kuwait
Customer Service Representative
Posted today
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Job Description
The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.
Responsibilities- Greet and assist customers in a friendly and professional manner.
- Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.
- Schedule and coordinate service appointments, ensuring optimal workshop utilization.
- Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.
- Notify customers about service delays, changes, or required approvals for additional repairs.
- Ensure all customer concerns are logged and addressed promptly.
- Address customer complaints with a positive attitude and follow through until resolution.
- Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.
- Maintain records of customer interactions, feedback, and issues.
- Bachelor’s degree or diploma in Business Administration, Automotive, or related field.
- Minimum 2 years of experience in a customer service role, preferably in the automotive industry.
- Knowledge of automotive service processes and terminology is an advantage.
- Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a positive attitude.
CUSTOMER SERVICE REPRESENTATIVE
Posted 1 day ago
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Job Description
Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:
KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!
Responsibilities- Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Provide timely and accurate responses to customer questions and concerns.
- Process orders, returns, and refunds efficiently.
- Maintain and update customer records in the CRM system.
- Escalate complex issues to the relevant departments when necessary.
- Gather customer feedback to improve service quality.
- Assist in resolving complaints with professionalism and patience.
- Stay updated on company products, services, and policies.
- Collaborate with the sales and support teams to enhance the customer experience.
- Minimum 3 years of experience in customer service, call centers, or client support roles.
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
- Ability to multitask and work under pressure.
- Friendly, patient, and empathetic attitude toward customers.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Experience in e-commerce, retail, or B2B customer service is a plus.
- Competitive salary and benefits.
- Opportunities for career growth and training.
- Positive and supportive work environment.
- Work with a dynamic and professional team.
KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.
#J-18808-LjbffrCustomer Service Representative
Posted 22 days ago
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Customer Service Representative - CreditThe Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
Job Responsibilities• Processing all credit transactions for electronics, Furniture and online.
• Validate and ensure documentation compliance, and authenticity.
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Ensure accuracy of all calculations.
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.
• Ensure that the Individual monthly sales targets is met.
• Ensure that the company standard for customer satisfaction is met and maintained.
• Selling related Easy Credit products and Services
• Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
• Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )
• End-Of-Day Transactions batches.
• Cash and K-Net reconciliation at End-Of-Day Batches
• 0 – 2 years of experience.
• 2-year Diploma in a relevant field.
• Customer-centric attitude.
• Excellent communication skills.
• Basic computer skills.
• Bi-lingual (Arabic/English) preferred.
Customer Service Representative
Posted 22 days ago
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Job Description
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and in-person.
- Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
- Handle and resolve customer complaints or issues efficiently and professionally.
- Assist with claim submissions, approvals, and follow-up processes.
- Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
- Update and maintain customer records and documentation accurately.
- Ensure compliance with company policies, procedures, and insurance regulations.
- Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
- Provide feedback on service improvements and customer satisfaction trends.
- Always maintain confidentiality of information.
**Qualification and requirements:**
- Bachelor's degree Administration, Insurance, Healthcare, or a related field.
- Experience working in the Kuwaiti healthcare or insurance market.
- Familiarity with health insurance regulations and practices in Kuwait.
- Previous experience in customer service, preferably in the insurance or healthcare sector.
- Strong communication skills in English and Arabic (verbal and written).
- Good knowledge of medical insurance terminology and processes.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Customer Service Representative
Posted today
Job Viewed
Job Description
Responsibilities
Greet and assist customers in a friendly and professional manner.
Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.
Schedule and coordinate service appointments, ensuring optimal workshop utilization.
Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.
Notify customers about service delays, changes, or required approvals for additional repairs.
Ensure all customer concerns are logged and addressed promptly.
Address customer complaints with a positive attitude and follow through until resolution.
Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.
Maintain records of customer interactions, feedback, and issues.
Qualifications
Bachelor’s degree or diploma in Business Administration, Automotive, or related field.
Minimum 2 years of experience in a customer service role, preferably in the automotive industry.
Knowledge of automotive service processes and terminology is an advantage.
Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.
Strong communication and interpersonal skills.
Customer-oriented mindset with a positive attitude.
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Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility. Job Responsibilities
• Processing all credit transactions for electronics, Furniture and online. • Validate and ensure documentation compliance, and authenticity. • Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. • Ensure accuracy of all calculations. • Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. • Ensure that the Individual monthly sales targets is met. • Ensure that the company standard for customer satisfaction is met and maintained. • Selling related Easy Credit products and Services • Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection. • Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement ) • End-Of-Day Transactions batches. • Cash and K-Net reconciliation at End-Of-Day Batches
Candidate Requirements
• 0 – 2 years of experience. • 2-year Diploma in a relevant field. • Customer-centric attitude. • Excellent communication skills. • Basic computer skills. • Bi-lingual (Arabic/English) preferred.
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Customer Service Representative
Posted today
Job Viewed
Job Description
The first point of claiming with Enaya and claims customer service
Job Responsibilities
Receiving motor claims related call
Claims registration call
Claims complaint
Claim inquiry
Register claims on system
Adding the data to Premia
Sending text message to the client with his claim reference number
Send Substitute cars requests to RAC as required from claims team officers
Requesting substitute car from RAC via our fleet
Claims registry for walk in customers (backup)
Sending claim common survey request to TPL companies
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Education High School / Diploma
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Customer Service Representative - Branches
Posted 4 days ago
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Job Description
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Customer Service Representative - BranchesDeliver high quality service to customers through providing banking services
Generic AccountabilitiesGeneric Accountabilities are not specified for this role
Specific Accountabilities- Customer enquiries: Respond to customer enquiries and provide customer service and support
- Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
- Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
- Reconciliations: Perform end of day reconciliations accurately and on time
- Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
- Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
- Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Other: Perform any addition duties that assigned by Manager
- High quality customer service
- Requests/applications accurately processed
- Returned cheques,, new ATM cards etc. handled without delay
- Money transfers accurately processed
- Successful identification of sales opportunities and transfer to a colleague
- Accurate records of transactions etc.
- Compliance with operational procedures and instructions, risk policies
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience- Experience gained as part of the ABK training programme
- Experience of operational processes and procedures
- Handling customer issues and providing customer service
- Knowledge of products & services
- Understanding of customer needs
- High customer service level
- Strong communication and interpersonal skills
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
Customer Service Representative - Branches
Posted 4 days ago
Job Viewed
Job Description
Deliver high quality service to customers through providing banking services Generic Accountabilities
Generic Accountabilities are not specified for this role Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Reconciliations: Perform end of day reconciliations accurately and on time Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately Other: Perform any addition duties that assigned by Manager Job Success Factors
High quality customer service Requests/applications accurately processed Returned cheques,, new ATM cards etc. handled without delay Money transfers accurately processed Successful identification of sales opportunities and transfer to a colleague Accurate records of transactions etc. Compliance with operational procedures and instructions, risk policies Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management Experience
Experience gained as part of the ABK training programme Experience of operational processes and procedures Handling customer issues and providing customer service Skills
Knowledge of products & services Understanding of customer needs High customer service level Strong communication and interpersonal skills Work Contact
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
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Customer Service Representative - Branches | Shamiya, KW
Posted 22 days ago
Job Viewed
Job Description
Customer Service Representative - Branches
Reports To
Branch Manager
Job Purpose
Deliver high quality service to customers through providing banking services
Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities
Job Success Factors
- High quality customer service
- Requests/applications accurately processed
- Returned cheques,, new ATM cards etc. handled without delay
- Money transfers accurately processed
- Successful identification of sales opportunities and transfer to a colleague
- Accurate records of transactions etc.
- Compliance with operational procedures and instructions, risk policies
Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience
- Experience gained as part of the ABK training programme
- Experience of operational processes and procedures
- Handling customer issues and providing customer service
Skills
- Knowledge of products & services
- Understanding of customer needs
- High customer service level
- Strong communication and interpersonal skills
Work Contact
Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments
External Stakeholders: ABK Customers
Interview Questions
JD Code
RBD 6.5
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