65 Customer Service Representatives jobs in Salmiya
Call Center Specialist
Posted 5 days ago
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Job Description
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Direct message the job poster from Al-Musallam Group
Talent Acquisition Specialist | Human ResourcesProvides operational and administrative support to the rider management team, including handling onboarding/offboarding, tracking attendance, following up on rider issues, and coordinating with other departments. Ensures smooth daily operations and effective communication with riders and internal teams.
Responsibilities
- Support daily rider operations including attendance tracking, reporting, and payroll updates.
- Manage onboarding/offboarding and coordinate placement at designated locations.
- Follow up on application issues, device or fuel card problems, and traffic violations.
- Communicate with riders to resolve issues related to attendance, accommodation, and performance.
- Coordinate government-related appointments and ensure health card renewals and driving test follow-ups.
- Maintain proper grooming standards in coordination with accommodation supervisors.
- Track and manage company assets, and review fuel consumption reports.
- Ensure riders update WhatsApp profiles with company branding and correct ID info.
- Plan and monitor vacation schedules and ticket bookings.
Requirements:
- Fresh graduates or postgraduates are encouraged to apply.
- Proficiency in Arabic is required.
- Good communication and coordination skills.
- Strong attention to detail and ability to multitask.
- Basic knowledge of Microsoft Excel.
- Seniority level Not Applicable
- Employment type Full-time
- Industries Consumer Services
Referrals increase your chances of interviewing at Al-Musallam Group by 2x
Bangali Female candidate for call center Call Center Agent Arab Only Job In Kuwait Job opportunity - Admin & Procurement coordinator Vacancy for Female Admin Secretary - HawallyWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCall Center Agent
Posted 6 days ago
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Job Description
Job Description
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.
Responsibilities
- Handle inbound and outbound calls.
- Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
- Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, . etc.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Document all customer interactions and tickets in the (CRM) system
- Regularly reviewing and updating the customers information in the (CRM) system.
- Collaborate with the call center supervisor and the other call center agents to improve the customer service.
- Ensure to follow the customers service script provided by the company.
- Maintain strong customer relationships.
Requirements:
- High School or secretarial certification
- Strong English and Arabic language skills (written and spoken)
- 6 Months to 2 Years of experience as a Call Center Agents
- Previous experience using CRM system.
Call center agent
Posted 12 days ago
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Job Description
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Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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Guest Experience Expert (Front Desk Agent), PRE OPENING Call Center Agent Arab Only Job In KuwaitWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCall center agent
Posted 27 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.
Call Center Specialist
Posted 5 days ago
Job Viewed
Job Description
Provides operational and administrative support to the rider management team, including handling onboarding/offboarding, tracking attendance, following up on rider issues, and coordinating with other departments. Ensures smooth daily operations and effective communication with riders and internal teams. Responsibilities Support daily rider operations including attendance tracking, reporting, and payroll updates. Manage onboarding/offboarding and coordinate placement at designated locations. Follow up on application issues, device or fuel card problems, and traffic violations. Communicate with riders to resolve issues related to attendance, accommodation, and performance. Coordinate government-related appointments and ensure health card renewals and driving test follow-ups. Maintain proper grooming standards in coordination with accommodation supervisors. Track and manage company assets, and review fuel consumption reports. Ensure riders update WhatsApp profiles with company branding and correct ID info. Plan and monitor vacation schedules and ticket bookings. Requirements: Fresh graduates or postgraduates are encouraged to apply. Proficiency in Arabic is required. Good communication and coordination skills. Strong attention to detail and ability to multitask. Basic knowledge of Microsoft Excel. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Industries Consumer Services Referrals increase your chances of interviewing at Al-Musallam Group by 2x Bangali Female candidate for call center
Call Center Agent Arab Only Job In Kuwait
Job opportunity - Admin & Procurement coordinator
Vacancy for Female Admin Secretary - Hawally
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Call center agent
Posted 5 days ago
Job Viewed
Job Description
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus. Prior experience in a customer service or call center role is preferred. Strong communication skills, both verbal and written. Ability to handle stressful situations and manage customer expectations effectively. Proficient in using computer systems and CRM software. Fluency in Arabic is preferred; knowledge of English is an advantage.
Job Id: mXT+tqWcxT24nBB/wvlp+BF8j4a/ADZsxj2qKnq9HLxcjZHd4Y1j5uZetFobj93rAmlrregELYp4GOFKloPsiOQ5NQ==
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Call center agent
Posted 11 days ago
Job Viewed
Job Description
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SWATX by 2x Sign in to set job alerts for “Call Center Representative” roles.
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Call Center Agent Arab Only Job In Kuwait
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Call Center Agent
Posted 19 days ago
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Call Center Agent
Posted 20 days ago
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Job Description
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
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Call Center Agent
Posted 23 days ago
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Job Description
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
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