51 Customer Service Representatives jobs in Kuwait
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 18 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
This advertiser has chosen not to accept applicants from your region.
0
Call Center Agent
Alghanim Industries
Posted 20 days ago
Job Viewed
Job Description
Long Description
Job Summary
Job Responsibilities
Candidate Requirements
Education
Bachelor’s Degree
#J-18808-Ljbffr
Job Summary
Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
Education
Bachelor’s Degree
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent
Nasco Trading
Posted 20 days ago
Job Viewed
Job Description
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Make use of available opportunity to sell or advertise products to customers
- Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues
- Move complex issues or complaints to supervisors
- Willing to work during extended odd hours and/or during holiday periods
Requirements and skills
- Must have good knowledge of customer relationship or customer service practices
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Good interpersonal skills to enable an easy flow with customers
- Ability to work as part of a team if needed
- Good data entry and typing abilities
- A minimum of high school diploma
- At least 2 years of work experience in a call center environment
To apply, kindly submit your CV in PDF format to .
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Call Center Agent
Kuwait City, Al Kuwayt
Alghanim Industries
Posted 3 days ago
Job Viewed
Job Description
Long Description
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
#J-18808-Ljbffr
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
Kuwait City, Al Kuwayt
Nasco Trading
Posted 13 days ago
Job Viewed
Job Description
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
#J-18808-Ljbffr
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 18 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Call Center Agent
Kuwait City, Al Kuwayt
Venture Foods Kuwait
Posted today
Job Viewed
Job Description
With good communication skills
Can speak english and arabic
With at least 3- 5 years experience in the same field
Ready to join immediately
With valid 18 visa (transferable)
**Salary**: 500- 600KD
Location: Ardiya
For more details contact whatsapp
**Salary**: KD500.000 - KD600.000 per month
Can speak english and arabic
With at least 3- 5 years experience in the same field
Ready to join immediately
With valid 18 visa (transferable)
**Salary**: 500- 600KD
Location: Ardiya
For more details contact whatsapp
**Salary**: KD500.000 - KD600.000 per month
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent
Ardiya, Al Farwaniyah
Chocomelt Restaurants company LLC
Posted today
Job Viewed
Job Description
**Primary Duties & responsibilities include but not limited to**:
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Building sustainable relationships and engaging customers
- Following up complicated customer calls where required
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
- Handling and resolving customer complaints regarding to service problems
- Reporting upper management on problems and issues
- Recognize and pursue opportunities to cross-sell and/or to promote value-added products
- Informing the manager on duty of any operational inconsistencies
- Solicit feedback from guests concerning the service and food
- Maintain customer relationship with each segment such as delivery etc.
- Understand loyal customers and recommend for guest entertainment program
- Custodian of CRM activities in the organization
Any other duties assigned by your supervisor/manager
**Skills**:
- 2 years experience in the same field
- Excellent listening, verbal and written communication skills in English and Arabic
- Excellent in Microsoft Office
- Should be customer focused and flexible
- Ability to handle stressful situation appropriately
**Preferably Arab National**
**Working hours : 12pm to 9pm including break (Saturday to Thursday)**
**Salary**: KD300.000 - KD350.000 per month
Ability to commute/relocate:
- Kuwait City: Reliably commute or planning to relocate before starting work (required)
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Building sustainable relationships and engaging customers
- Following up complicated customer calls where required
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
- Handling and resolving customer complaints regarding to service problems
- Reporting upper management on problems and issues
- Recognize and pursue opportunities to cross-sell and/or to promote value-added products
- Informing the manager on duty of any operational inconsistencies
- Solicit feedback from guests concerning the service and food
- Maintain customer relationship with each segment such as delivery etc.
- Understand loyal customers and recommend for guest entertainment program
- Custodian of CRM activities in the organization
Any other duties assigned by your supervisor/manager
**Skills**:
- 2 years experience in the same field
- Excellent listening, verbal and written communication skills in English and Arabic
- Excellent in Microsoft Office
- Should be customer focused and flexible
- Ability to handle stressful situation appropriately
**Preferably Arab National**
**Working hours : 12pm to 9pm including break (Saturday to Thursday)**
**Salary**: KD300.000 - KD350.000 per month
Ability to commute/relocate:
- Kuwait City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
7
Operations Manager (Call Center)
Kuwait City, Al Kuwayt
HR Plus Consultancy
Posted today
Job Viewed
Job Description
The Role
**Position**: Operations Manager (call center) Salary Range: KD Industry: KMCG/ F&B
**Requirements**:
About the company
We are a Kuwaiti based HR consultancy firm that provides Human Resources consultancy services along with local & overseas recruiting services within food & beverage, hospitality, construction, automotive, and other industries.
**Position**: Operations Manager (call center) Salary Range: KD Industry: KMCG/ F&B
**Requirements**:
About the company
We are a Kuwaiti based HR consultancy firm that provides Human Resources consultancy services along with local & overseas recruiting services within food & beverage, hospitality, construction, automotive, and other industries.
This advertiser has chosen not to accept applicants from your region.
8
Call Center Executive / Customer Support Staff
Kuwait City, Al Kuwayt
Double Check
Posted today
Job Viewed
Job Description
Handling incoming calls
- Providing information to customers regarding the company’s background verification services
- Guiding customers through the process of background checks
- Answering any customer questions or concerns
**Requirements**:
- Strong communication and customer service skills
- Ability to handle multiple tasks and prioritize effectively
- Good computer skills and proficiency in using databases and CRM software
- Fluency in spoken and written English and Arabic
- Good organization and time management skills
**Eligibility criteria**
- A high school diploma or equivalent qualification
- Experience in customer service/sales referred
- Strong communication and interpersonal skills
- Problem-solving
- Ability to work in a fast-paced environment
- Providing information to customers regarding the company’s background verification services
- Guiding customers through the process of background checks
- Answering any customer questions or concerns
**Requirements**:
- Strong communication and customer service skills
- Ability to handle multiple tasks and prioritize effectively
- Good computer skills and proficiency in using databases and CRM software
- Fluency in spoken and written English and Arabic
- Good organization and time management skills
**Eligibility criteria**
- A high school diploma or equivalent qualification
- Experience in customer service/sales referred
- Strong communication and interpersonal skills
- Problem-solving
- Ability to work in a fast-paced environment
This advertiser has chosen not to accept applicants from your region.
9