68 Customer Service & Helpdesk jobs in Kuwait

• Provide first-level technical support for hardware, software, and network issues.
• Respond to and resolve user incidents in a timely and professional manner.
• Document and track issues using a helpdesk/ticketing system.
• Install, configure, and maintain user PCs, printers, and software.
• Educate users on IT best practices and company policies.
• Escalate unresolved issues to system administrator or application specialist.
  
  

• Provide first-level technical support for hardware, software, and network issues.
• Respond to and resolve user incidents in a timely and professional manner.
• Document and track issues using a helpdesk/ticketing system.
• Install, configure, and maintain user PCs, printers, and software.
• Educate users on IT best practices and company policies.
• Escalate unresolved issues to system administrator or application specialist.
  
  

• Diploma or Bachelor’s in IT or a related field.
• 1–2 years experience in technical support or IT helpdesk role.
• Familiarity with Windows OS, Microsoft Office, and basic networking.
• Strong communication and customer service skills.
• Fluency in English and Arabic is a plus.
  
  

The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.

Receiving Customer:-

• Receive and greet customers, understand their vehicle concerns and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer's recommendations to advice additional work, agree the work scope and obtain cost and time agreement. use available menu pricing for routine jobs, validate customer details and update Kerridge. offer the alternate transport as appropriate

2. Preparing Repair Order and Assign job:-

• Write the instructions for technician using RTS for the routine jobs and exact description of symptoms for other concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders

3. Customer Contact:-

• Keep regular contact with customers to keep them abreast of the progress on their vehicles, At least once a day phone contact with every customer is necessary. The contact should be made using Kerridge CRM and updating the contacts record

4. Information, Delivery & Follow Up:-

• Inform the customer when vehicle is ready. As much as possible the job details and costs should be informed on the phone, deliver the vehicle on customer arrival with full details of what jobs have been done. Also inform the customers which of the complaints have not been attended (if any) and why. Activity asks the customers if they are satisfied with the jobs done. Immediately escalate to Manager if any customer is not satisfied. with 72 hours of delivery, call the customer to ensure satisfaction, log the call in Kerridge CRM

5. Customer Relations:-

• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as consolidate and enhances the customer base

6. Come Back jobs:-

• All come back jobs should be immediately escalated to Service Supervisor / Service Manager. specific stamp should be applied on the repair order and flag raised using Kerridge, any come back job should not be delivered unless the repair order is signed by Service Manager

• University graduate or diploma in automobile engineering

• Relevant working experience of 5 years in the automotive service industry

• Good interpersonal and communication skills in English, Arabic is an advantage

• Knowledge of Microsoft office application

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About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers

Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Role Overview

We’re looking for a talented, organized, and people-focused Customer Experience Specialist based in Kuwait. You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint.

In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.

Main Responsibilities

Voice of the Customer

• Conduct interviews with customers (via phone, video, or in person)
• Organize and coordinate customer focus groups
• Distribute surveys and gather data-driven insights
• Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)
  
  

• Be the main point of contact for escalated cases in Kuwait
• Resolve issues directly with customers with empathy and care
• Support live chat and phone inquiries as needed
  
  

• Coordinate with General Manager, Marketing, Operations, Product, and Growth teams
• Report bugs, suggest feature enhancements, and share customer feedback
• Collaborate on improving meals and customer offerings
  
  

• Respond to comments and DMs on Calo’s Kuwait-based social media channels
• Represent Calo’s tone and values in all interactions
  
  

• 1+ year of experience in a customer service or support role
• Strong written and verbal communication skills in both Arabic and English
• Experience using tools like Intercom, Zendesk, or similar systems
• Comfortable using data to support customer experience insights and reports
• Strong organizational and coordination skills
  
  

• Empathetic, people-first, and passionate about great service
• Calm and composed under pressure or in challenging situations
• Detail-oriented, especially when communicating important information (e.g., nutrition, pricing)
• Proactive and solution-oriented, with a strong sense of ownership
• A team player with a positive attitude and a growth mindset
  
  

• The chance to build something meaningful in a growing market
• Access to Calo’s delicious meal subscription
• Competitive compensation and stock options
• A vibrant, purpose-driven culture surrounded by passionate colleagues
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Internet Publishing

Referrals increase your chances of interviewing at Calo Inc. by 2x

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Join to apply for the Contact Center Representative - solutions by stc role at stc Kuwait .

This role involves providing on-the-ground support to the customer care function by handling and resolving customer queries under the supervision of a team leader.

• Attend to customer queries and ensure the achievement of customer service targets regarding response time and query resolution.
• Provide rapid responses to queries from affiliates and customers.
• Ensure all customer transactions are completed satisfactorily, in accordance with service level agreements, and that customers are informed of resolutions.
• Maintain knowledge of the company’s products, services, and solutions to assist customers effectively and achieve desired results.
• Follow and monitor guidelines, policies, processes, and procedures to ensure customer data confidentiality and protection.
• Support the Team Leader to enhance the customer experience.
• Handle shifts as necessary, as directed by the supervisor.
• Participate in team meetings and contribute to communication plans.
• Perform other duties as assigned by management.

• High School Diploma or Two-year Diploma.
• Fair English skills in spoken, listening, and written communication.

• Primary Location: Kuwait - Call Center Warehouse
• Job Title: Customer Service Representative
• Schedule: Regular
• Shift: Standard
• Job Type: Full-time
• Job Level: Entry level
• Job Posting Date: Apr 17, 2025

• Industries: Telecommunications
• Referrals can double your chances of interview success.

Join to apply for the * Job Opportunity - IT-Support Specialist role at KUWAIT JOBS HERE .

We are looking for an IT Support Specialist for a Paper Packaging Company.

Qualifications: Bachelor Degree in Information Technology or Computer Science (Knowledge of Hardware & Networking, Server Handling).

Experience: 3 - 5 Years.

Immediate Joining: Indian Preferred - Male.

Local Candidate Only: Visa Type 18 Transferable.

Age: 30 - 40 Years.

Salary: 350 - 450 Kuwaiti Dinar (Depends on Capability).

Location: Sabhan Industrial Area, Kuwait City.

Please share CVs to .

• Job ID:
• Posted: 6 days ago
• Job Type: Full-Time
• Company: Kuwait Jobs
• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Information Technology
• Industry: Advertising Services

At Bayer, we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers on the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer, we welcome with open arms the melting pot of nationalities, ethnicities, lifestyles, outlooks, and attitudes that the UAE has to offer. We also welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

We’re on a mission to advance the lives of those who work with us and support their career growth through our capabilities’ development programs, Project Assignments, and Professional Development Assistance programs.

Come grow with us.

1. Develop a list of HCP (Speakers / non-speakers) and continuously update it as per market dynamics.
2. Lead in-depth discussions during regular one-to-one meetings with HCPs to identify scientific areas of major interest.
3. Act as the primary point of contact between stakeholders and Bayer; share HCP community needs internally, seek support from cross-functional teams.
4. Co-create content with HCPs that aligns with their scientific interests and Bayer’s promotional objectives.
5. Contract HCP speakers for educational talks, integrating these into a curriculum and repeating in different formats.
6. Coordinate with cross-functional teams to incorporate talks into various meeting formats (lectures, debates, symposia, Bayer events).
7. Report all interactions to VEEVA and incorporate insights to support future branding and content strategies.
8. Plan and align meetings with the MSO team, based on micro segmentation and HCP needs.
9. Work with Virtual Event experts to utilize engaging hybrid meeting formats.
10. Facilitate virtual meetings as needed.
11. Manage time effectively in hybrid environments to maximize HCP engagement across geographies.
12. Align with peers for co-inviting meetings when appropriate.
13. Facilitate digital networking among HCPs and promote Bayer brands.
14. Maintain discipline in data entry related to customer profiles, activities, and insights on Veeva.
15. Use insights from virtual meetings to inform next actions in customer campaigns.
16. Monitor and optimize activities, content, and channels for maximum customer value.
17. Contribute to achieving financial targets in the country scope alongside the Nucleus Team.
18. Leverage insights to build on the Customer Evolution Campaign (CEC).
19. Collaborate with teams to implement tactical campaigns to move customers along the adoption ladder.
20. Contribute to KAM and tender activities as needed, including

Join to apply for the Enterprise Customer Success Manager role at Canonical

4 days ago Be among the first 25 applicants

Join to apply for the Enterprise Customer Success Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - a selection of high-potential customers
  
  

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.
  
  

• Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
  
  

• Experience with Salesforce, Jira and CRMs is a big plus!
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Join to apply for the Service Advisor role at Alghanim Industries .

The Service Advisor is responsible for providing professional service to customers by accurately recording and organizing repair and maintenance services, thereby enhancing customer retention and supporting the sales of new units in the long term.

1. Receiving Customers: Greet customers, understand vehicle concerns, advise on service and repair needs, perform visual inspections, use manufacturer's recommendations, agree on work scope, and update customer details in Kerridge. Offer alternative transport as needed.
2. Preparing Repair Orders and Assigning Jobs: Write instructions for technicians using RTS, describe symptoms accurately, assign jobs via Kerridge, and follow up on work progress.
3. Customer Contact: Maintain regular contact with customers about vehicle progress, using Kerridge CRM, with at least one daily phone contact.
4. Information, Delivery & Follow-Up: Inform customers when vehicles are ready, explain work details and costs, deliver vehicles with full documentation, and follow up on customer satisfaction within 72 hours.
5. Customer Relations: Build and maintain profitable relationships through proactive communication about vehicle performance and services.
6. Come Back Jobs: Escalate all return jobs immediately to the Service Supervisor/Manager, apply specific stamps, and ensure jobs are not delivered without managerial approval.

• University graduate or diploma in automobile engineering
• Minimum 5 years of relevant experience in the automotive service industry
• Good interpersonal and communication skills in English; Arabic is an advantage
• Knowledge of Microsoft Office applications

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Motor Vehicle Manufacturing

This job posting appears active and does not contain any indications of expiration or closure.

Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - a selection of high-potential customers
  
  

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.
  
  

• Native French level required with excellent command of English
• Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
  
  

• Experience with Salesforce, Jira and CRMs
  
  

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.