52 Customer Service Advisor jobs in Kuwait
Customer Service Advisor
Job Viewed
Job Description
- **Job Summary**:_
We are seeking a skilled customer service representative to join our logistics company. In this role, you will be responsible for providing exceptional service to our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. You will also be responsible for managing customer orders and ensuring timely and accurate delivery.
- **Duties and Responsibilities**:_
Resolve customer complaints and issues in a timely and satisfactory manner
Maintain accurate and up-to-date customer records, order information, and shipment details
Work closely with other departments, such as operations and sales, to ensure smooth delivery of services to customers
Monitor shipments to ensure timely and accurate delivery, and proactively communicate any delays or issues to customers
Provide pricing and product information to customers, as well as process orders and returns
Continuously improve customer service by seeking feedback and implementing process improvements
Follow company policies and procedures, including those related to safety and compliance
- **Qualifications**:_
High school diploma or equivalent; some college coursework preferred
1-3 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Strong problem-solving and critical thinking skills
Familiarity with logistics and transportation industry is a plus
Proficient in Microsoft Office and other customer service software
Industry
Transportation/Trucking/Railroad
Employment Type
Full-time
**Language**:
- Arabic? (required)
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Customer Service Advisor
Posted 9 days ago
Job Viewed
Job Description
WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)
CLOSING DATE
Role DescriptionThis is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.
JOB RESPONSIBILITIES Key ResponsibilitiesReceive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.
Provide customers with accurate information at all times.
Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.
Create complaint tickets correctly and in adherence with policies and procedures.
Update the database with the most recent customer information.
Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.
Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.
Escalate cases that require intervention by the Call Service Manager.
Assist colleagues and foster an environment of teamwork and collaboration.
Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.
Participates in project work where applicable.
JOB REQUIREMENTS Age:Between 25-30
FEMALE
Education:A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.
Experience:Minimum 2-4 years in a similar position or related to business.
Relevant Experience: 0-2 years of experience in the automotive industry.
Competency & Skills:- Prior experience in a customer service role
- Bilingual (Fluency in Arabic and English languages)
- Willing to work two shifts
- Customer-focused Service, Telephone Manners, and Customer Support skills
- Strong communication and interpersonal abilities
- Problem-solving skills and ability to adapt to various situations
- Previous experience in a customer service role
- Knowledge of luxury automotive brands is a plus
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician
PERSONAL INFORMATIONFirst name *
Last name *
Phone Number (+965) *
Email - (ex. ) *
Nationality *
Age *
Gender * Male
Female
Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No
Educational Details - (ex. Bachelors In Business Administration) *
RESIDENCY STATUSCountry of Residence *
Are you currently in Kuwait? * Yes
No
Passport Number *
Passport Validity (DD/MM/YYY *
Do you have a Valid Kuwaiti Driving License
EMPLOYEMENT INFORMATIONCurrent - Past Employer *
Current Position *
Reason for Leaving
Current Salary (KWD) *
Expected Salary *
Covering letter (Optional)
Upload CV (in English, PDF or Word Forrmat)
UPLOAD YOUR FILE
Additional Documents
UPLOAD YOUR FILE
How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral
By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.
Email me a copy of this application Email me a copy of this application
#J-18808-LjbffrCustomer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES
Key Responsibilities
Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS
Age:
Between 25-30 FEMALE Education:
A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:
Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:
Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS
APPLY
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION
First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS
Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION
Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application
#J-18808-Ljbffr
IT Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
American International University – Kuwait City
Classification: Professional/Technical
Reports to: Director of IT
Job DescriptionAssists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
- BS degree in computer science or equivalent experience relevant to the functional area
- Training certificate(s) related to IT Help Desk Support
- 3 to 5 years of professional experience administering help desk
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The College serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration where the language of instruction is English.
For more information about AIU visit:
#J-18808-LjbffrIT Help Desk Support
Posted 3 days ago
Job Viewed
Job Description
IT Help Desk Support
American International University – Kuwait City
Classification:Professional/Technical
Reports to:Director of IT
Job description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
Key Application Responsibilities:
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server.
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application.
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
Qualifications:
- BS degree in computer science or equivalent experience relevant to functional area
- Must have training certificate(s) related to IT Help Desk Support
- Must have 3 to 5 years of professional experience administering help desk
About American InternationalUniversity :
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIUvisit:
#J-18808-Ljbffr
IT Help Desk Support
Posted 9 days ago
Job Viewed
Job Description
Join to apply for the IT Help Desk Support role at American International University, Kuwait .
Get AI-powered advice on this job and more exclusive features.
American International University – Kuwait City
Classification: Professional/Technical
Reports to: Director of IT
Job Description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
Key Application Responsibilities:
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
Qualifications:
- BS degree in computer science or equivalent experience relevant to functional area
- Training certificate(s) related to IT Help Desk Support
- 3 to 5 years of professional experience administering help desk
About American International University:
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The college serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration, with instruction in English.
For more information about AIU visit:
Seniority level- Not Applicable
- Full-time
- Information Technology
- Higher Education
Referrals increase your chances of interviewing at American International University, Kuwait by 2x.
Get notified about new IT Help Desk Support jobs in Jahra, Kuwait .
#J-18808-LjbffrIT Help Desk Support
Posted 9 days ago
Job Viewed
Job Description
IT Help Desk Support
American International University – Kuwait City
Classification:Professional/Technical
Reports to:Director of IT
Job description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
Key Application Responsibilities:
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server.
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application.
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
Qualifications:
- BS degree in computer science or equivalent experience relevant to functional area
- Must have training certificate(s) related to IT Help Desk Support
- Must have 3 to 5 years of professional experience administering help desk
About American InternationalUniversity :
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIUvisit:
#J-18808-LjbffrIT Help Desk Support
Posted today
Job Viewed
Job Description
American International University –
Kuwait City Classification:Professional/Technical Reports to:Director of IT Job description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment. Key Responsibilities: Desktop Support calls - PC's and Peripherals Domain Access and E-mail registration Administering Active Directory PC system installation, setup and configuration Network maintenance and troubleshooting Grade Quick support and training Edline support and training Administrator’s plus support IT-Network Maps (including university maps) Laptop-Projector setup for Presentations Testing of new application updates IT orientation of new Staff Key Application Responsibilities: Share Point Server IT Helpdesk System TAMS – Time Attendance System Interactive Board Application Windows Update Server. Follett Destiny Library Manager Program ID Card Management Application Nortel BCM Telephone Exchange Application. Café Terminal Textbook Distribution Server SMS Manager Symantec Backup Application NO32 Anti-virus Application Bell System CCTV System Qualifications: BS degree in computer science or equivalent experience relevant to functional area Must have training certificate(s) related to IT Help Desk Support Must have 3 to 5 years of professional experience administering help desk About American InternationalUniversity
: AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English. For more information about AIUvisit:
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IT Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
Classification: Professional/Technical
Reports to: Director of IT
Job Description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
Desktop Support calls - PC's and Peripherals
Domain Access and E-mail registration
Administering Active Directory
PC system installation, setup and configuration
Network maintenance and troubleshooting
Grade Quick support and training
Edline support and training
Administrator’s plus support
IT-Network Maps (including university maps)
Laptop-Projector setup for Presentations
Testing of new application updates
IT orientation of new Staff
Key Application Responsibilities:
Share Point Server
IT Helpdesk System
TAMS – Time Attendance System
Interactive Board Application
Windows Update Server
Follett Destiny Library Manager Program
ID Card Management Application
Nortel BCM Telephone Exchange Application
Café Terminal
Textbook Distribution Server
SMS Manager
Symantec Backup Application
NO32 Anti-virus Application
Bell System
CCTV System
Qualifications:
BS degree in computer science or equivalent experience relevant to the functional area
Training certificate(s) related to IT Help Desk Support
3 to 5 years of professional experience administering help desk
About American International University: AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The College serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration where the language of instruction is English.
For more information about AIU visit:
IT Help Desk Support
Posted 9 days ago
Job Viewed
Job Description
American International University –
Kuwait City
Classification:Professional/Technical
Reports to:Director of IT
Job description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
Desktop Support calls - PC's and Peripherals
Domain Access and E-mail registration
Administering Active Directory
PC system installation, setup and configuration
Network maintenance and troubleshooting
Grade Quick support and training
Edline support and training
Administrator’s plus support
IT-Network Maps (including university maps)
Laptop-Projector setup for Presentations
Testing of new application updates
IT orientation of new Staff
Key Application Responsibilities:
Share Point Server
IT Helpdesk System
TAMS – Time Attendance System
Interactive Board Application
Windows Update Server.
Follett Destiny Library Manager Program
ID Card Management Application
Nortel BCM Telephone Exchange Application.
Café Terminal
Textbook Distribution Server
SMS Manager
Symantec Backup Application
NO32 Anti-virus Application
Bell System
CCTV System
Qualifications:
BS degree in computer science or equivalent experience relevant to functional area
Must have training certificate(s) related to IT Help Desk Support
Must have 3 to 5 years of professional experience administering help desk
About American InternationalUniversity
:
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIUvisit:
IT Help Desk Support
Posted 24 days ago
Job Viewed
Job Description
IT Help Desk Support
role at
American International University, Kuwait . Get AI-powered advice on this job and more exclusive features. American International University – Kuwait City
Classification: Professional/Technical
Reports to: Director of IT
Job Description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities: Desktop Support calls - PC's and Peripherals Domain Access and E-mail registration Administering Active Directory PC system installation, setup and configuration Network maintenance and troubleshooting Grade Quick support and training Edline support and training Administrator’s plus support IT-Network Maps (including university maps) Laptop-Projector setup for Presentations Testing of new application updates IT orientation of new Staff Key Application Responsibilities: Share Point Server IT Helpdesk System TAMS – Time Attendance System Interactive Board Application Windows Update Server Follett Destiny Library Manager Program ID Card Management Application Nortel BCM Telephone Exchange Application Café Terminal Textbook Distribution Server SMS Manager Symantec Backup Application NO32 Anti-virus Application Bell System CCTV System Qualifications: BS degree in computer science or equivalent experience relevant to functional area Training certificate(s) related to IT Help Desk Support 3 to 5 years of professional experience administering help desk About American International University: AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The college serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration, with instruction in English. For more information about AIU visit:
Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries
Higher Education Referrals increase your chances of interviewing at American International University, Kuwait by 2x. Get notified about new IT Help Desk Support jobs in
Jahra, Kuwait .
#J-18808-Ljbffr