46 Customer Relations jobs in Kuwait

Job Description:

We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone.

Responsibilities:

• Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person)
• Greet and assist clients before and after classes
• Handle class registrations, bookings, and cancellations
• Maintain studio records, attendance, and schedules
• Support administrative tasks such as inventory, filing, and reporting
• Ensure the studio space is organized and client-ready
• Assist with customer inquiries and resolve basic issues with care and professionalism

Requirements:

• Fluent in both English and Arabic, reading, writing, and speaking
• Strong communication and interpersonal skills
• Organized, detail-oriented, and reliable
• Comfortable using basic administrative software and scheduling systems
• Prior experience in a customer-facing or administrative role
• Prior experience with sales

Immediate Hire

We need to hire someone who has a passion for performing arts and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team.

Working hours: Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break.

Skills

• Visa-18 and Visa-22 Transferable if interested
• Immediate Hire
• FEMALE
• A highly reliable person
• Positive attitude
• Proactive
• Very organized
• Knows how to use a computer & tablet
• Quick learner
• Multi-tasker
• Good understanding of Microsoft Word & Excel
• Solution-oriented
• Detail-oriented & able to notice issues
• Capable of working independently & efficiently
• Punctual
• A structured person naturally
• Team player with leadership qualities
• Proficient in Arabic and English (writing and speaking)

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Job Description: We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone. Responsibilities: Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person) Greet and assist clients before and after classes Handle class registrations, bookings, and cancellations Maintain studio records, attendance, and schedules Support administrative tasks such as inventory, filing, and reporting Ensure the studio space is organized and client-ready Assist with customer inquiries and resolve basic issues with care and professionalism Requirements: Fluent in both English and Arabic, reading, writing, and speaking Strong communication and interpersonal skills Organized, detail-oriented, and reliable Comfortable using basic administrative software and scheduling systems Prior experience in a customer-facing or administrative role Prior experience with sales Immediate Hire We need to hire someone who has a passion for

performing arts

and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team. Working hours:

Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break. Skills Visa-18 and Visa-22 Transferable

if interested Immediate Hire FEMALE A highly reliable person Positive attitude Proactive Very organized Knows how to use a computer & tablet Quick learner Multi-tasker Good understanding of Microsoft Word & Excel Solution-oriented Detail-oriented & able to notice issues Capable of working independently & efficiently Punctual A structured person naturally Team player with leadership qualities Proficient in Arabic and English (writing and speaking)

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Customer Support Agent - Telecom Account

• Attractive packages, sales bonus scheme, uncapped commissions (equivalent to USD bank rates), and overnight shift allowance.
• Social insurance and private medical insurance coverage.
• Free and discounted activities, tournaments, and team-building events.
• Development sessions led by experienced professionals.
• Account-specific discounts on restaurants, gyms, subscriptions, and more.
• Daily bonuses on the floor.
• Lucky hour with double sales incentives.

Working conditions:

• Two days off per week.
• Rotational shifts.
• Nine working hours including a one-hour break.
• Transportation provided for night and overnight shifts (door-to-door).

Desired Candidate Profile:

• Fluent in English (C1 level is a must).
• Graduates, undergraduates with no commitments, and dropouts are welcome to apply.
• Must be an Alexandria resident.
• Egyptian nationality is required.
• Experience in call centers (English accounts) is preferred.
• Strong soft skills and communication abilities.
• Immediate start preferred.

Company Industry:

• Consulting
• Management consulting
• Advisory services

Department / Functional Area:

• Helpdesk
• Customer service
• Telecalling

Keywords:

• Customer Support Agent - Telecom Account

Disclaimer: Naukrigulf.com is a platform connecting job seekers and employers. Applicants should verify the legitimacy of potential employers independently. We do not endorse requests for money payments and advise against sharing personal or banking information. For security advice, visit our website. If you suspect fraud, contact

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Customer Support Agent - Telecom Account

Attractive packages, sales bonus scheme, uncapped commissions (equivalent to USD bank rates), and overnight shift allowance. Social insurance and private medical insurance coverage. Free and discounted activities, tournaments, and team-building events. Development sessions led by experienced professionals. Account-specific discounts on restaurants, gyms, subscriptions, and more. Daily bonuses on the floor. Lucky hour with double sales incentives. Working conditions: Two days off per week. Rotational shifts. Nine working hours including a one-hour break. Transportation provided for night and overnight shifts (door-to-door). Desired Candidate Profile: Fluent in English (C1 level is a must). Graduates, undergraduates with no commitments, and dropouts are welcome to apply. Must be an Alexandria resident. Egyptian nationality is required. Experience in call centers (English accounts) is preferred. Strong soft skills and communication abilities. Immediate start preferred. Company Industry: Consulting Management consulting Advisory services Department / Functional Area: Helpdesk Customer service Telecalling Keywords: Customer Support Agent - Telecom Account Disclaimer: Naukrigulf.com is a platform connecting job seekers and employers. Applicants should verify the legitimacy of potential employers independently. We do not endorse requests for money payments and advise against sharing personal or banking information. For security advice, visit our website. If you suspect fraud, contact

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Responsibilities (Text Only)

1. Strategy and Planning - Provides insights, ideas, and recommendations to address immediate and longer-term customer priorities and Microsoft objectives. Contributes to the overall One Microsoft strategy, driving for agreement with account team on Consulting and Partner strategy. Understands the weaknesses and strengths of competitor solutions and footprints and leverages this knowledge in strategy and planning.
   - Proactively looks ahead and identifies actions required to develop Consulting opportunities aligned with the account strategy, Microsoft's strategy, and Consulting catalog go-to-market solution plays. Leads Consulting input to account-team planning sessions, follows the common sales and delivery methodology for Microsoft, and provides updates per required account-team governance and rhythms.
2. Relationship Management - Owns and maintains customer and partner relationships in agreement with the core account team, influences key decision makers, and leads effective rhythms of connection with stakeholders.
   - Builds and maintains relationships with Microsoft decision makers and leaders, leveraging them for customer and partner success.
   - Uses insights from the consulting account-delivery team to monitor project status, anticipate issues, and improve customer experience.
   - Strengthens relationships with Microsoft partner teams, such as software and customer success teams, and contributes to overall account and solution teams.
3. Accelerate Cloud Growth - Maintains up-to-date knowledge of customer priorities, industry trends, and challenges to meet customer needs.
   - Connects with industry experts and shares knowledge within the team.
   - Uses Microsoft Consulting go-to-market scenarios to promote Microsoft Cloud adoption.
   - Identifies and manages strategic cloud opportunities aligned with customer value.
4. Account Team Orchestration - Coordinates the consulting-sales relationship with the core account team, ensuring successful account plan execution and a positive customer experience.
5. Deal Excellence - Uses customer insights and account team input to confirm BANT (Budget, Authority, Need, Timeline) and advance opportunities.
   - Maintains relationships to facilitate contract signing and oversees sales to delivery transition.
   - Negotiates terms with executive stakeholders, ensuring alignment and agreement.

Qualifications (Text Only)

1. 8+ years industry sales experience in the commercial or public sector (e.g., Finance, Local Government) OR Bachelor's Degree AND 6+ years industry sales experience in the same sectors.
2. 3+ years consulting solution sales experience.
3. Sales expertise in Microsoft technologies, focusing on Azure, Cloud Migrations, Infrastructure, Data & AI, Cyber Security, and Business Applications.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. If you need assistance or a reasonable accommodation due to a disability, please send a request via the Accommodation request form. Benefits and perks may vary depending on employment nature and country.

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Responsibilities (Text Only)

Strategy and Planning

- Provides insights, ideas, and recommendations to address immediate and longer-term customer priorities and Microsoft objectives. Contributes to the overall One Microsoft strategy, driving for agreement with account team on Consulting and Partner strategy. Understands the weaknesses and strengths of competitor solutions and footprints and leverages this knowledge in strategy and planning.

- Proactively looks ahead and identifies actions required to develop Consulting opportunities aligned with the account strategy, Microsoft's strategy, and Consulting catalog go-to-market solution plays. Leads Consulting input to account-team planning sessions, follows the common sales and delivery methodology for Microsoft, and provides updates per required account-team governance and rhythms.

Relationship Management

- Owns and maintains customer and partner relationships in agreement with the core account team, influences key decision makers, and leads effective rhythms of connection with stakeholders.

- Builds and maintains relationships with Microsoft decision makers and leaders, leveraging them for customer and partner success.

- Uses insights from the consulting account-delivery team to monitor project status, anticipate issues, and improve customer experience.

- Strengthens relationships with Microsoft partner teams, such as software and customer success teams, and contributes to overall account and solution teams.

Accelerate Cloud Growth

- Maintains up-to-date knowledge of customer priorities, industry trends, and challenges to meet customer needs.

- Connects with industry experts and shares knowledge within the team.

- Uses Microsoft Consulting go-to-market scenarios to promote Microsoft Cloud adoption.

- Identifies and manages strategic cloud opportunities aligned with customer value.

Account Team Orchestration

- Coordinates the consulting-sales relationship with the core account team, ensuring successful account plan execution and a positive customer experience.

Deal Excellence

- Uses customer insights and account team input to confirm BANT (Budget, Authority, Need, Timeline) and advance opportunities.

- Maintains relationships to facilitate contract signing and oversees sales to delivery transition.

- Negotiates terms with executive stakeholders, ensuring alignment and agreement.

Qualifications (Text Only)

8+ years industry sales experience in the commercial or public sector (e.g., Finance, Local Government) OR Bachelor's Degree AND 6+ years industry sales experience in the same sectors.

3+ years consulting solution sales experience.

Sales expertise in Microsoft technologies, focusing on Azure, Cloud Migrations, Infrastructure, Data & AI, Cyber Security, and Business Applications.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. If you need assistance or a reasonable accommodation due to a disability, please send a request via the Accommodation request form. Benefits and perks may vary depending on employment nature and country.

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

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VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

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Conduct daily calls and meetings with potential clients.

• Research clients' social media & industry trends to prepare custom pitches.

• Propose strategic influencer plans using case studies and sample lists.

• Generate new leads online/offline and attend industry events.

• Report daily progress and update CRM with all client interactions.

• Collaborate with internal teams to ensure smooth onboarding and service delivery.

Skills

• Bachelor’s degree in Marketing, Business, or related field.

• Preferably a graduate from an American, British, German, or Canadian university.

• 1+ year of sales experience, preferably in marketing/advertising.

• Strong communication, organization, and social media knowledge.

• Must have a car and valid driving license.

• Flexibility with working hours.

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