7 Customer Journey jobs in Kuwait

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers

Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Role Overview

We’re looking for a talented, organized, and people-focused Customer Experience Specialist based in Kuwait . You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint.

In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.

Main Responsibilities

Voice of the Customer

• Conduct interviews with customers (via phone, video, or in person)
• Organize and coordinate customer focus groups
• Distribute surveys and gather data-driven insights
• Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)
  

Escalations & Complaints Handling

• Be the main point of contact for escalated cases in Kuwait
• Resolve issues directly with customers with empathy and care
• Support live chat and phone inquiries as needed
  

Internal Communications

• Coordinate with General Manager, Marketing, Operations, Product, and Growth teams
• Report bugs, suggest feature enhancements, and share customer feedback
• Collaborate on improving meals and customer offerings
  

Social Media Engagement

• Respond to comments and DMs on Calo’s Kuwait-based social media channels
• Represent Calo’s tone and values in all interactions

Ideal Candidate

Qualifications

• 1+ year of experience in a customer service or support role
• Strong written and verbal communication skills in both Arabic and English
• Experience using tools like Intercom, Zendesk, or similar systems
• Comfortable using data to support customer experience insights and reports
• Strong organizational and coordination skills

Personality

• Empathetic, people-first, and passionate about great service
• Calm and composed under pressure or in challenging situations
• Detail-oriented, especially when communicating important information (e.g., nutrition, pricing)
• Proactive and solution-oriented, with a strong sense of ownership
• A team player with a positive attitude and a growth mindset

Perks that come with this role:

• The chance to build something meaningful in a growing market
• Access to Calo’s delicious meal subscription
• Competitive compensation and stock options
• A vibrant, purpose-driven culture surrounded by passionate colleagues

#J-18808-Ljbffr

As part of our client’s nationalization initiative, we are inviting local nationals to apply for the role of Customer Experience Specialist. This position is ideal for individuals who are customer-focused, organized, and capable of managing the end-to-end customer experience across all communication channels. Key Responsibilities: Maintain regular engagement with customers to ensure satisfaction and long-term loyalty Communicate courteously via phone, email, social media, or in person as needed Follow up on key customer milestones, including occasions, promotions, and company events Address and resolve customer complaints in line with company policies, escalating when necessary Accurately manage and update customer information within internal CRM systems Understand customer needs to identify cross-selling, up-selling, and referral opportunities Qualify and refer web leads to the Sales team for further action Conduct customer satisfaction surveys and collect insights to enhance service delivery Collaborate with internal teams to meet KPIs and prepare regular reports (e.g., SSS, PDSS, lead conversion rates) Stay up to date with internal procedures, service standards, and customer service best practices Skills Requirements: Bachelor’s degree or Diploma Bilingual in English and Arabic Excellent communication and relationship management skills Proficiency in CRM platforms and reporting tools

#J-18808-Ljbffr

About

Calo Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here. Role Overview

We’re looking for a talented, organized, and people-focused

Customer Experience Specialist

based in

Kuwait

. You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint. In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.

Main Responsibilities Voice of the Customer

Conduct interviews with customers (via phone, video, or in person) Organize and coordinate customer focus groups Distribute surveys and gather data-driven insights Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)

Escalations & Complaints Handling

Be the main point of contact for escalated cases in Kuwait Resolve issues directly with customers with empathy and care Support live chat and phone inquiries as needed

Internal Communications

Coordinate with General Manager, Marketing, Operations, Product, and Growth teams Report bugs, suggest feature enhancements, and share customer feedback Collaborate on improving meals and customer offerings

Social Media Engagement

Respond to comments and DMs on Calo’s Kuwait-based social media channels Represent Calo’s tone and values in all interactions Ideal Candidate Qualifications

1+ year of experience in a customer service or support role Strong written and verbal communication skills in both Arabic and English Experience using tools like Intercom, Zendesk, or similar systems Comfortable using data to support customer experience insights and reports Strong organizational and coordination skills Personality

Empathetic, people-first, and passionate about great service Calm and composed under pressure or in challenging situations Detail-oriented, especially when communicating important information (e.g., nutrition, pricing) Proactive and solution-oriented, with a strong sense of ownership A team player with a positive attitude and a growth mindset Perks that come with this role: The chance to build something meaningful in a growing market Access to Calo’s delicious meal subscription Competitive compensation and stock options A vibrant, purpose-driven culture surrounded by passionate colleagues

#J-18808-Ljbffr

Job Title: Customer Experience Specialist Join our team at

20 Grams , where you will engage with customers to ensure memorable and personalized experiences.

Responsibilities:

Greeting guests

Taking orders

Providing product recommendations

Handling inquiries and feedback

Maintaining a welcoming atmosphere

The ideal candidate has:

Excellent communication skills

A positive attitude

A genuine passion for customer satisfaction and coffee culture

#J-18808-Ljbffr

**Job title**: Customer Experience Manager
- Location: Kuwait
- Job type: Permanent, Full time

About the job

**Our Team**:
We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes.

As the Key Account Manager AT1D, you will be primarily responsible to work closely with key accounts (e.g., Centers of Excellence or other key accounts in the Autoimmune diabetes local care pathway) to facilitate person-at-risk / patient identification and ensure infrastructure is in place so patients can be treated in a timely and efficient manner with a first-in-class therapy in Autoimmune Type 1 Diabetes.

Reporting to Franchise Head, this role is strategically positioned to realize the ambition for T1D and contribute to the overall future success of Sanofi.

**Your core responsibilities will include**:

- Mapping and segmenting accounts (e.g., Centers of Excellence or other key accounts in the Autoimmune diabetes local care pathway) and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs
- Understanding key accounts’ critical stakeholders (e.g., endocrinology / immunology ‘C-suite’ executives and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination
- Developing understanding of target accounts (e.g., Centers of Excellence or other key accounts in the Autoimmune diabetes local care pathway) functioning and existing screening/infusion infrastructure to identify operational barriers that could prevent patients from accessing screening or treatment administration
- Developing strategic account plans including prioritization, based on identified barriers to address and opportunities
- Co-creating solutions with accounts’ key decision-makers to remove operational barriers and supporting screening and monitoring initiatives
- Collaborate to establish screening and infusion infrastructure beyond key Centers of Excellence, (e.g., specialized sites to develop home infusion solutions)
- Engaging with accounts’ key stakeholders to convey a compelling narrative on T1D and screening and create general disease awareness (incl. T1D prevalence, severity and stages / disease progression pre-launch and treatment options post-launch) and tailoring engagement to the stakeholders’ level of maturity
- Leveraging omnichannel approach (e.g., F2F, social media, portals, etc.) to ensure a high-touch and personalized engagement with key accounts’ stakeholders
- Identifying and mapping referral network to provide guidance on which key stakeholders field teams need to engage with in priority to develop a streamlined referring process through multidisciplinary referral networks
- Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts’ needs
- Coordinating cross-functional field team interactions with key customer accounts to ensure effective pull-through
- Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field
- About you _
- **Experience**:

- Desired experience in Type 1 Diabetes /Specialty / Rare disease
- Minimum of 5 years of pharmaceutical, biotech or medical device sales experience in Greater Gulf.
- Co-promotion experiences preferred.
- ** Soft skills**:

- Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships
- Outstanding networking capabilities with strong negotiating skills
- Ability to develop organizational capabilities while influencing others
- Ability to prioritize multiple projects
- Ability to work agile, demonstrate creativity and be a strong team player
- Self-driven, results-oriented with ambition for optimal results
- Ability to dynamically adjust priorities due to changing circumstances
- Agile learner who is comfortable operating in complex environments
- Ability to build proper environment to enable Playing to Win culture to flourish
- ** Technical skills**:

- Broad understanding of health system business, decision-making processes & market trends with a proven track record of accessing C-suite to D-suite decision-makers and influencers
- Proven track record of success in various field-based sales roles
- Deep understanding of care pathway operational aspects
- Proven ability to translate health system market knowledge and develop strategic plans with internal and external stakeholders
- Ability to execute tactical initiatives
- Demonstrated entrepreneurial mindset
- A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus
- Expertise

The Customer Experience Data Analyst supports Customer Experience strategy & planning with actionable data and insights to improve commercial performance.
- Collect, analyze, and interpret large sets of data related to inflight catering services, Sales and advertisement performance.
- Tracking, reporting and analyzing commercial KPIs including sales performance and trends, ancillary sales, online sales funnel etc.
- Tracking, reporting and analyzing Customer Experience KPIs including inflight sales, Cost and advertisement.
- Reporting Cabin crew individual Sales performance based on Inflight sales target for Flight Operations, Finance, Customer experience and Duty Free.
- Measurement of ROIs from new project
- Identify trends and insights that will help optimize our inflight catering offerings and advertising strategies.
- Develop and maintain data models, reports, and dashboards to monitor key performance indicators and trends.
- Collaborate with cross-functional teams, including Catering, Cabin Services, and Duty Free, to develop data-driven recommendations for improving service quality and maximizing revenue.
- Conduct A/B testing and analyze the effectiveness of different catering options and advertising approaches.
- Stay up-to-date with industry trends, best practices, and emerging technologies in data analysis and the aviation sector.
- Using databases and queries (Microsoft SQL), Excel, Google Analytics and other statistical analysis tools to analyze internal and external customer data
- Managing Customer Satisfaction Survey and other surveys and create monthly reports
- Providing ad-hoc analytics requests
- Analyse industry research reports covering quantitative and qualitative analysis when required
- Maintain key market statistics database for use in reports & presentations

This job has been sourced from an external job board.