36 Customer Care jobs in Kuwait

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NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our clients’ needs to offer the best solutions.

NBK Wealth is recruiting for a Client Relations Officer for its Client Relations team in Kuwait.

Role Summary:

Act as level 1 initiator for client onboarding and updating client due diligence information. Receive, follow up and resolve queries received by email, phone, or written communication.

Responsibilities:

• Guide new clients on the process to open an account with NBK Wealth, provide correspondent documentation based on requested service.
• Provide clear list of document requirement that accompany account opening procedure. Follow up and ensure client understand all requirements to proceed on his/her account opening.
• Answer phone calls, emails and email requests for information or clarification of problems or missing information with accounts.
• Receive complete account opening kit with KYC documents. Review documents in coordination with team leader and compliance to be in line with regulatory and internal client due diligence procedures. Seek internal approvals.
• Effective communication with clients, listening to their concerns, and solving problems. Identify customers’ needs, clarify information, research every issue, and provide solutions.
• Communicate efficiently with IT and Operation group to raise system issues, apply/remove restrictions, update client status to always ensure client records in good standing physically and as reported on the electronic system.
• Update client status and advise on procedures (new or existing) to resolve recurrent client related issues.
• Participate in ongoing improvement projects as directed by head of department.
• Respond to client inquiries professionally.
• Maintain accurate records of client interactions and onboarding status.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, MIS, Marketing, Legal/paralegal, Public Administration or related majors.
• Minimum 3 years of relevant work experience with a financial institution.
• Knowledge in financial markets’ products and offerings regional and international (Listed equities, Funds, OTC, Fixed income instruments etc.).
• Knowledge in investment account opening procedures, Know You Customer, and related requirements.
• Knowledge of MS Office programs.
• Good client service approach and follow-up.
• Ability to understand electronic system supporting client records, ability to highlight flaws/weaknesses in system and suggest improvements.
• Excellent organizational skills.
• Effective verbal & written communication skills and listening skills. Strong telephone etiquette.
• Good time management skills including ability to multi-task, work under pressure, meet deadlines.
• Detailed oriented
• Good teamwork skills.
• Fluent in English and Arabic.

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Finance

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NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our clients’ needs to offer the best solutions.

NBK Wealth is recruiting for a Client Relations Officer for its Client Relations team in Kuwait.

Role Summary:

Act as level 1 initiator for client onboarding and updating client due diligence information. Receive, follow up and resolve queries received by email, phone, or written communication.

Responsibilities:

• Guide new clients on the process to open an account with NBK Wealth, provide correspondent documentation based on requested service.
• Provide clear list of document requirement that accompany account opening procedure. Follow up and ensure client understand all requirements to proceed on his/her account opening.
• Answer phone calls, emails and email requests for information or clarification of problems or missing information with accounts.
• Receive complete account opening kit with KYC documents. Review documents in coordination with team leader and compliance to be in line with regulatory and internal client due diligence procedures. Seek internal approvals.
• Effective communication with clients, listening to their concerns, and solving problems. Identify customers’ needs, clarify information, research every issue, and provide solutions.
• Communicate efficiently with IT and Operation group to raise system issues, apply/remove restrictions, update client status to always ensure client records in good standing physically and as reported on the electronic system.
• Update client status and advise on procedures (new or existing) to resolve recurrent client related issues.
• Participate in ongoing improvement projects as directed by head of department.
• Respond to client inquiries professionally.
• Maintain accurate records of client interactions and onboarding status.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, MIS, Marketing, Legal/paralegal, Public Administration or related majors.
• Minimum 3 years of relevant work experience with a financial institution.
• Knowledge in financial markets’ products and offerings regional and international (Listed equities, Funds, OTC, Fixed income instruments etc.).
• Knowledge in investment account opening procedures, Know You Customer, and related requirements.
• Knowledge of MS Office programs.
• Good client service approach and follow-up.
• Ability to understand electronic system supporting client records, ability to highlight flaws/weaknesses in system and suggest improvements.
• Good attention for details.
• Excellent organizational skills.
• Effective verbal & written communication skills and listening skills. Strong telephone etiquette.
• Good time management skills including ability to multi-task, work under pressure, meet deadlines.
• Detailed oriented
• Good teamwork skills.
• Fluent in English and Arabic.

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

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NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our clients’ needs to offer the best solutions. NBK Wealth is recruiting for a Client Relations Officer for its Client Relations team in Kuwait. Role Summary: Act as level 1 initiator for client onboarding and updating client due diligence information. Receive, follow up and resolve queries received by email, phone, or written communication. Responsibilities: Guide new clients on the process to open an account with NBK Wealth, provide correspondent documentation based on requested service. Provide clear list of document requirement that accompany account opening procedure. Follow up and ensure client understand all requirements to proceed on his/her account opening. Answer phone calls, emails and email requests for information or clarification of problems or missing information with accounts. Receive complete account opening kit with KYC documents. Review documents in coordination with team leader and compliance to be in line with regulatory and internal client due diligence procedures. Seek internal approvals. Effective communication with clients, listening to their concerns, and solving problems. Identify customers’ needs, clarify information, research every issue, and provide solutions. Communicate efficiently with IT and Operation group to raise system issues, apply/remove restrictions, update client status to always ensure client records in good standing physically and as reported on the electronic system. Update client status and advise on procedures (new or existing) to resolve recurrent client related issues. Participate in ongoing improvement projects as directed by head of department. Respond to client inquiries professionally. Maintain accurate records of client interactions and onboarding status. Qualifications & Requirements: Bachelor’s degree in Business Administration, MIS, Marketing, Legal/paralegal, Public Administration or related majors. Minimum 3 years of relevant work experience with a financial institution. Knowledge in financial markets’ products and offerings regional and international (Listed equities, Funds, OTC, Fixed income instruments etc.). Knowledge in investment account opening procedures, Know You Customer, and related requirements. Knowledge of MS Office programs. Good client service approach and follow-up. Ability to understand electronic system supporting client records, ability to highlight flaws/weaknesses in system and suggest improvements. Good attention for details. Excellent organizational skills. Effective verbal & written communication skills and listening skills. Strong telephone etiquette. Good time management skills including ability to multi-task, work under pressure, meet deadlines. Detailed oriented Good teamwork skills. Fluent in English and Arabic. Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

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Main Responsibilities

1-Serves customers by providing product and service information and resolving product and service problems.

2-Attracts potential customers by answering product and service questions and suggesting information about other products and services.

3-Opens customer accounts by recording account information.

4-Maintains customer records by updating account information.

5-Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

6-Maintains financial accounts by processing customer adjustments.

7-Recommends potential products or services to management by collecting customer information and analyzing customer needs.

8-Prepares product or service reports by collecting and analyzing customer information.

9-Contributes to team effort by accomplishing related results as needed.

10-age not exceeding 35 years

11- immediate joining

12- minimum 1 year experience

13 - transferable visa (18)

14 - Arab Nationality only and I prefer if he can speak Kuwaiti accent

**Job Types**: Full-time, Permanent

**Salary**: From KD200.000 per month

Ability to commute/relocate:

- Kuwait City: Reliably commute or planning to relocate before starting work (required)

Job Description:

We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone.

Responsibilities:

• Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person)
• Greet and assist clients before and after classes
• Handle class registrations, bookings, and cancellations
• Maintain studio records, attendance, and schedules
• Support administrative tasks such as inventory, filing, and reporting
• Ensure the studio space is organized and client-ready
• Assist with customer inquiries and resolve basic issues with care and professionalism

Requirements:

• Fluent in both English and Arabic, reading, writing, and speaking
• Strong communication and interpersonal skills
• Organized, detail-oriented, and reliable
• Comfortable using basic administrative software and scheduling systems
• Prior experience in a customer-facing or administrative role
• Prior experience with sales

Immediate Hire

We need to hire someone who has a passion for performing arts and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team.

Working hours: Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break.

Skills

• Visa-18 and Visa-22 Transferable if interested
• Immediate Hire
• FEMALE
• A highly reliable person
• Positive attitude
• Proactive
• Very organized
• Knows how to use a computer & tablet
• Quick learner
• Multi-tasker
• Good understanding of Microsoft Word & Excel
• Solution-oriented
• Detail-oriented & able to notice issues
• Capable of working independently & efficiently
• Punctual
• A structured person naturally
• Team player with leadership qualities
• Proficient in Arabic and English (writing and speaking)

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Job Description: We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone. Responsibilities: Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person) Greet and assist clients before and after classes Handle class registrations, bookings, and cancellations Maintain studio records, attendance, and schedules Support administrative tasks such as inventory, filing, and reporting Ensure the studio space is organized and client-ready Assist with customer inquiries and resolve basic issues with care and professionalism Requirements: Fluent in both English and Arabic, reading, writing, and speaking Strong communication and interpersonal skills Organized, detail-oriented, and reliable Comfortable using basic administrative software and scheduling systems Prior experience in a customer-facing or administrative role Prior experience with sales Immediate Hire We need to hire someone who has a passion for

performing arts

and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team. Working hours:

Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break. Skills Visa-18 and Visa-22 Transferable

if interested Immediate Hire FEMALE A highly reliable person Positive attitude Proactive Very organized Knows how to use a computer & tablet Quick learner Multi-tasker Good understanding of Microsoft Word & Excel Solution-oriented Detail-oriented & able to notice issues Capable of working independently & efficiently Punctual A structured person naturally Team player with leadership qualities Proficient in Arabic and English (writing and speaking)

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PLEASE KINDLY NOTE BEFORE APPLYING

• This position is based in Kuweit City - Kuweit ;
• Temporary local contract offered - no freelance contract or expatriation ;
• Fluent in written and spoken English & Arabic - mandatory ;
• Fluent in French is an advantage.
  
  

WHO ARE WE ?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.

As part of our development, we are looking to strengthen our Operations department by seeking dedicated and customer-focused individuals to join and expand our team as Customer Support Agent.

Description Of The Position

As a Customer Support Agent you will be the primary point of contact between Capago and the visa applicants, ensuring that every interaction is handled with the utmost professionalism and efficiency.

The ideal candidates will be passionate about delivering exceptional customer service and satisfaction.

The main responsibilities of the Customer Support Agent are as follows :

Customer support :

• Respond promptly and professionally to inbound contacts from standard and platinum customers via chats, emails, and phone calls ;
• Proactively engage with customers to understand their needs and preferences, tailoring recommendations accordingly and provide accurate information ;
• Address customer inquiries, concerns, and requests effectively in a friendly and professional manner, striving for first-contact resolution ;
• Assistance/Guidance: Utilise product knowledge to assist applicants in understanding visa application options, requirements, and processes ;
• Maintain a comprehensive understanding of the company's products, services, pricing ;
  
  

Account support :

• Access customer accounts to review application history and perform necessary actions, such as updating information or appointment dates ;
• Demonstrate empathy, patience, and attentiveness in understanding and addressing customer needs ;
• Manage complaints by acknowledging escalated issues promptly and with urgency to reassure customers of our commitment to resolving their concern ;
• Commercial focus: Identify opportunities to upsell and promote additional products and services to customers during interactions ;
• Escalate unresolved tickets to the next level of support, take ownership of the escalated issue, assuming accountability for its resolution, even if it requires involvement from other departments or higher management ;
• Collaborate with relevant internal teams or departments to gather necessary information or resources for resolving customers queries.
  
  

Outbound Campaigns:

• Execute outbound campaigns aimed at reaching out to applicants and promoting our services ;
• Offer our additional services/products to visa applicants ;
• Conduct interviews with individuals contacted to gather comprehensive information and Insights ;
• Tailor communication to each applicant's specific needs, inquiries, and concerns effectively, presenting our visa application services as solutions to their challenges and emphasizing the benefits to encourage conversions.
  
  

Be the guarantor of the brand image of the company:

• Serve as the guarantor of customer support, ensuring that each interaction is characterized by professionalism, empathy, and effective problem-solving to meet and exceed customer expectations ;
• Respect the objectives determined and communicated in terms of response times ;
• Ensure compliance with all legal, regulatory, and company policies and procedures to maintain the integrity of operations, customer interactions and protect the company brand.
  
  

Required Skills

The skills required for this position are:

• Be meticulous, pay attention to detail and be accurate in your work ;
• Ability to adapt to changing visa requirements and procedures ;
• Proficient computer skills and the ability to work with document management systems and databases ;
• Able to work effectively in a fast-paced environment ;
• Capable of handling challenging customer interactions with professionalism.
  
  

Diplomas And Experience

• Matric in customer service related field ;
• Tertiary qualifications is an added advantage ;
• Previous customer service experience or in a call centre position is preferred.
  
  

Personal Skills

• Strong communication skills ;
• Empathy ;
• Fluent in English and Arabic - mandatory ;
• French is a big plus ;
• Organisation ;
• Autonomy.

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PLEASE KINDLY NOTE BEFORE APPLYING

This position is based in Kuweit City - Kuweit ; Temporary local contract offered - no freelance contract or expatriation ; Fluent in written and spoken English & Arabic - mandatory ; Fluent in French is an advantage.

WHO ARE WE ?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.

As part of our development, we are looking to strengthen our Operations department by seeking dedicated and customer-focused individuals to join and expand our team as Customer Support Agent.

Description Of The Position

As a Customer Support Agent you will be the primary point of contact between Capago and the visa applicants, ensuring that every interaction is handled with the utmost professionalism and efficiency.

The ideal candidates will be passionate about delivering exceptional customer service and satisfaction.

The main responsibilities of the Customer Support Agent are as follows :

Customer support :

Respond promptly and professionally to inbound contacts from standard and platinum customers via chats, emails, and phone calls ; Proactively engage with customers to understand their needs and preferences, tailoring recommendations accordingly and provide accurate information ; Address customer inquiries, concerns, and requests effectively in a friendly and professional manner, striving for first-contact resolution ; Assistance/Guidance: Utilise product knowledge to assist applicants in understanding visa application options, requirements, and processes ; Maintain a comprehensive understanding of the company's products, services, pricing ;

Account support :

Access customer accounts to review application history and perform necessary actions, such as updating information or appointment dates ; Demonstrate empathy, patience, and attentiveness in understanding and addressing customer needs ; Manage complaints by acknowledging escalated issues promptly and with urgency to reassure customers of our commitment to resolving their concern ; Commercial focus: Identify opportunities to upsell and promote additional products and services to customers during interactions ; Escalate unresolved tickets to the next level of support, take ownership of the escalated issue, assuming accountability for its resolution, even if it requires involvement from other departments or higher management ; Collaborate with relevant internal teams or departments to gather necessary information or resources for resolving customers queries.

Outbound Campaigns:

Execute outbound campaigns aimed at reaching out to applicants and promoting our services ; Offer our additional services/products to visa applicants ; Conduct interviews with individuals contacted to gather comprehensive information and Insights ; Tailor communication to each applicant's specific needs, inquiries, and concerns effectively, presenting our visa application services as solutions to their challenges and emphasizing the benefits to encourage conversions.

Be the guarantor of the brand image of the company:

Serve as the guarantor of customer support, ensuring that each interaction is characterized by professionalism, empathy, and effective problem-solving to meet and exceed customer expectations ; Respect the objectives determined and communicated in terms of response times ; Ensure compliance with all legal, regulatory, and company policies and procedures to maintain the integrity of operations, customer interactions and protect the company brand.

Required Skills

The skills required for this position are:

Be meticulous, pay attention to detail and be accurate in your work ; Ability to adapt to changing visa requirements and procedures ; Proficient computer skills and the ability to work with document management systems and databases ; Able to work effectively in a fast-paced environment ; Capable of handling challenging customer interactions with professionalism.

Diplomas And Experience

Matric in customer service related field ; Tertiary qualifications is an added advantage ; Previous customer service experience or in a call centre position is preferred.

Personal Skills

Strong communication skills ; Empathy ; Fluent in English and Arabic - mandatory ; French is a big plus ; Organisation ; Autonomy.

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Job Req Number: 97663
Time Type: Full Time

As Customer Service Specialist on our Freight Delivery Order Counter team you will play a key role in ensuring smooth import/export processes, efficient cargo handling, and timely coordination with internal and external stakeholders. The ideal candidate will have experience in freight operations, documentation review, and customer communication, especially within seaport and airport logistics environments.

Responsibilities

• Review and respond to emails related to Delivery Order Processing:
• Coordinate with airport authorities for timely collection and issuance of delivery orders via DSV’s freight system.
• Support the end-to-end transportation and logistics process from seaport/airport to final delivery destination.
• Monitor vessel arrival and ETA to ensure prompt delivery order collection and initiate customs clearance processes.
• Examine import/export documentation to determine cargo contents and classify goods into appropriate tariff groups using relevant coding systems.
• Verify commercial invoices, packing lists, Certificate of Origin (COO), and local documents for compliance before clearance.
• Maintain accurate records in logistics systems related to shipment tracking, duty costs, and deposit file management.
• Input customs duty charges and ensure all costing is up to date for internal and external reporting.
• Liaise with international agents and logistics partners for shipment updates, problem resolution, and tracking.
• Provide excellent customer service by promptly addressing inquiries, resolving issues, and maintaining professional communication

Qualifications:

• Minimum 2-3 years of experience in freight forwarding, logistics, or customs clearance.
• Familiarity with customs procedures, tariff classification, and international shipping documentation.
• Experience using Cargo Wise 1 is highly desirable.

Competencies

• Strong coordination and communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment and meet deadlines consistently.
• Strong organizational and analytical thinking.
• Customer-centric approach with a proactive attitude.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .

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