54 Css Administrative Support Specialist jobs in Kuwait

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES

Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS

Age:

Between 25-30 FEMALE Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:

Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:

Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS

APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION

First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS

Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION

Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Representative - Credit

The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility. Job Responsibilities

• Processing all credit transactions for electronics, Furniture and online. • Validate and ensure documentation compliance, and authenticity. • Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. • Ensure accuracy of all calculations. • Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. • Ensure that the Individual monthly sales targets is met. • Ensure that the company standard for customer satisfaction is met and maintained. • Selling related Easy Credit products and Services • Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection. • Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement ) • End-Of-Day Transactions batches. • Cash and K-Net reconciliation at End-Of-Day Batches

Candidate Requirements

• 0 – 2 years of experience. • 2-year Diploma in a relevant field. • Customer-centric attitude. • Excellent communication skills. • Basic computer skills. • Bi-lingual (Arabic/English) preferred.

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Communicating and guiding applicants in a polite and helpful manner.
- Responsible for data entry without errors.
- Constantly updating self on product knowledge.
- Guiding applicants on the process.
- Cash handling and reporting accurately.
- Flexible to work in different location and shift timings.
**Additional Skills are Requirements**
- Excellent communication and interpersonal skills.
- Excellent typing skills
- Experience of customer service for an year minimum.
- Flexible in working hours
- Should be a team player
- Should be able to communicate in Hindi
- Should have a valid transferable visa in Kuwait

**Job Types**: Full-time, Permanent

**Salary**: KD30.000 per month

**Education**:

- Bachelor's (preferred)
**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Bilingual ( English & Arabic)

Hospital /Clinic preferred.

Immediate joining.

Ability to commute/relocate:

- Kuwait City: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

The Customer Service Agent shall be responsible for providing effective and responsive customer service to all patients of Hadi Clinic Hospital.

Shall be responsible to verify, record, liaise and ensure proper collection of bills from insurance companies. This position shall be responsible for all aspects of medical insurance billing and collections. He/she shall liaise between the insurance company and the patients for payment issues.

This position shall be responsible for delivering high standard of services relating to patient registration, appointment system, bookings, patient queries, billings, cashiering and insurance related issues.

Must be already residing in Kuwait with a transferable residency.

**Salary**: KD30.000 - KD35.000 per month

Application Question(s):

- Notice Period to join?

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Job Description:

• Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders
• As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans
• Advocate all Dentsply Sirona values in behaviours and communication
• Manage and coordinate all customer and distributor enquiries
• Manage the processing of quotation and orders
• Manage key elements of the shipping process
• Manage the associated administration ensuring our internal systems are maintained
• Track the delivery of shipments to distributors after despatch of goods, regardless of terms
• Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage.
• Prepare and file customer order reports as necessary.
• Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness
• Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business.
• Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting

Requirements:

Qualifications and Experience

• Previous Customer Service
• Previous experience of managing a diverse team
• Experience of providing Trade Marketing support experience is advantageous
• Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous)
• Expert knowledge of Microsoft Excel
• Experience with International Trade Finance and International Distribution and Shipping
• Experience with Letter of Credits and associated requirement of documentation etc.
• Administrative experience, specifically with proven record of data entry.
• Experience in Customer Services within a supply chain environment is desirable
• Excellent standard of English is required

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Customer Service Representative - Branches

Customer Service Representative - Branches Al Ahli Bank of Kuwait Shamiya, Kuwait Apply now Posted 3 months ago Permanent Competitive

Customer Service Representative - Branches

Reports To

Branch Manager

Job Purpose

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities

Customer enquiries: Respond to customer enquiries and provide customer service and support

Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague

Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

Reconciliations: Perform end of day reconciliations accurately and on time

Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers

Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed

Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately

Other: Perform any addition duties that assigned by Manager

Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

Skills

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Work Contact

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments

External Stakeholders: ABK Customers

Interview Questions

JD Code

RBD 6.5

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Job Description: Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans Advocate all Dentsply Sirona values in behaviours and communication Manage and coordinate all customer and distributor enquiries Manage the processing of quotation and orders Manage key elements of the shipping process Manage the associated administration ensuring our internal systems are maintained Track the delivery of shipments to distributors after despatch of goods, regardless of terms Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage. Prepare and file customer order reports as necessary. Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business. Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting Requirements: Qualifications and Experience Previous Customer Service Previous experience of managing a diverse team Experience of providing Trade Marketing support experience is advantageous Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous) Expert knowledge of Microsoft Excel Experience with International Trade Finance and International Distribution and Shipping Experience with Letter of Credits and associated requirement of documentation etc. Administrative experience, specifically with proven record of data entry. Experience in Customer Services within a supply chain environment is desirable Excellent standard of English is required

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• customer service representative cigna healthcare id 25008989

Customer Service Representative - Cigna Healthcare , ID 25008989

Job Summary:
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors, and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and in-person.
• Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
• Handle and resolve customer complaints or issues efficiently and professionally.
• Assist with claim submissions, approvals, and follow-up processes.
• Coordinate with internal departments, such as but not limited to client management, eligibility, claims, pre-authorization, and provider networks to resolve customer concerns.
• Update and maintain customer records and documentation accurately.
• Ensure compliance with company policies, procedures, and insurance regulations.
• Interact with internal and external audits, including regulatory audits and visits to the offices in a satisfactory manner.
• Provide feedback on service improvements and customer satisfaction trends.
• Always maintain confidentiality of information.

Qualification and requirements:
• Bachelor’s degree in Administration, Insurance, Healthcare, or a related field.
• Experience working in the Kuwaiti healthcare or insurance market.
• Familiarity with health insurance regulations and practices in Kuwait.
• Previous experience in customer service, preferably in the insurance or healthcare sector.
• Strong communication skills in English and Arabic (verbal and written).
• Good knowledge of medical insurance terminology and processes.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not for an update on your application or to provide your resume as you will not receive a response.

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