10 Crm Development jobs in Kuwait
Customer Relationship Manager
Posted 11 days ago
Job Viewed
Job Description
Overview
We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth.
The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions.
Responsibilities- Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities.
- Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience.
- Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery.
- Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients.
- Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights.
- Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management.
- Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience.
- Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact.
- Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems.
- Stay updated on industry developments and competitor offerings to position our products effectively in the market.
- Facilitate communication between departments to ensure customer requirements are met efficiently and effectively.
- Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention.
- Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector.
- Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders.
- Strong analytical skills, capable of interpreting data to drive business improvements and decision-making.
- Ability to work independently and as part of a team, demonstrating leadership and accountability.
- Detail-oriented, with excellent organizational and time management skills.
- Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite.
- A strategic thinker with a customer-centric mindset and problem-solving orientation.
- Ability to handle challenging situations with professionalism, empathy, and negotiation skills.
- Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus.
- Willingness to travel occasionally to meet clients, attend industry events, or support regional operations.
- Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable.
- Skills
- Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction.
- Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members.
- Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery.
- Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust.
- Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities.
- CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights.
- Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction.
- Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells.
- Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.
Customer Relationship Manager
Posted 2 days ago
Job Viewed
Job Description
We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth. The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions. Responsibilities
Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities. Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience. Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery. Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients. Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights. Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management. Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience. Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact. Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems. Stay updated on industry developments and competitor offerings to position our products effectively in the market. Facilitate communication between departments to ensure customer requirements are met efficiently and effectively. Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention. Qualifications (Preferred Candidate)
Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders. Strong analytical skills, capable of interpreting data to drive business improvements and decision-making. Ability to work independently and as part of a team, demonstrating leadership and accountability. Detail-oriented, with excellent organizational and time management skills. Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite. A strategic thinker with a customer-centric mindset and problem-solving orientation. Ability to handle challenging situations with professionalism, empathy, and negotiation skills. Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus. Willingness to travel occasionally to meet clients, attend industry events, or support regional operations. Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable. Skills Skills
Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction. Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members. Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery. Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust. Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities. CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights. Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction. Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells. Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.
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CRM Consultant (Customer Relationship Management) Kuwaiti only
Posted 10 days ago
Job Viewed
Job Description
Experience required: 3 Years
Job Role: Kuwaiti Nationality Only
Education: Diploma 2 years or higher
Language: Fluent in English
Availability: Can join immediately
Responsibilities- System Implementation
- Training and Support
- Data Management
- Strategy Development
- Performance Monitoring and Optimization
- Collaboration with Stakeholders
- Technical Proficiency
- Analytical Skills
- Communication Skills
- Problem-Solving Abilities
- Customer-Centric Mindset
- Attention to Detail
- First Name: *
- Last Name: *
- Email: *
- Date of Birth: *
- Nationality: *
- Education:
- Upload your CV: * (Allowed file types: PDF, Word)
CRM Consultant (Customer Relationship Management) Kuwaiti only
Posted 2 days ago
Job Viewed
Job Description
3 Years
Job Role:
Kuwaiti Nationality Only
Education:
Diploma 2 years or higher
Language:
Fluent in English
Availability:
Can join immediately
Responsibilities
System Implementation
Training and Support
Data Management
Strategy Development
Performance Monitoring and Optimization
Collaboration with Stakeholders
Required skills
Technical Proficiency
Analytical Skills
Communication Skills
Problem-Solving Abilities
Customer-Centric Mindset
Attention to Detail
Application
First Name: *
Last Name: *
Email: *
Date of Birth: *
Nationality: *
Education:
Upload your CV: * (Allowed file types: PDF, Word)
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Software Development Manager
Posted 16 days ago
Job Viewed
Job Description
Overview
Our client, a leading company in the FMCG industry based in Kuwait , is seeking a Software Development Manager to lead a development unit responsible for both enterprise and custom applications. This leadership role involves managing a team of developers, setting and tracking goals, ensuring software best practices, and overseeing the complete development lifecycle. The ideal candidate will have strong expertise across front-end and back-end technologies, integration, and experience in driving innovation within development teams.
Responsibilities- Lead and manage a software development unit comprising enterprise and custom development personnel
- Set goals and objectives for the development team and track performance against KPIs
- Mentor junior developers and provide technical guidance across projects
- Oversee front-end and back-end development, ensuring code quality, performance, and scalability
- Design web architecture and user interactions for mobile and desktop optimization
- Build and maintain back-end applications, databases, and integrations with external APIs
- Define and implement software development best practices, including secure coding, QA/testing, and release management
- Lead setup of reporting strategies including backend repositories and front-end tools
- Collaborate with cross-functional teams to plan and deliver software features
- Monitor and improve team workflows using Agile or other project management methodologies
- Write reusable, testable, and efficient code; troubleshoot and resolve software issues
- Develop and maintain technical documentation including user guides and system manuals
- Stay current with emerging technologies, tools, and frameworks in software development
- Ensure compliance with internal policies and health, safety, and environmental standards
- Execute management directives and contribute to broader IT strategy
- Bachelors degree in Computer Science or a related field (or equivalent work experience)
- 5-8 years of experience in software development, including leadership roles
- Proficient in modern programming languages such as C#, JavaScript, TypeScript, and VB.NET
- Experience with front-end frameworks (e.g., Angular, AngularJS) and back-end technologies (e.g., Node.js, PHP)
- Strong database experience with SQL Server, MySQL, or Oracle
- Familiarity with DevOps tools and practices (e.g., Docker, Git, CI/CD pipelines)
- Solid understanding of SDLC, Agile methodologies, and integration techniques
- Strong communication and team management skills
- Fluency in English; Arabic is a plus
Software Development Manager
Posted 21 days ago
Job Viewed
Job Description
Overview
Our client, a leading company in the FMCG industry based in Kuwait , is seeking a Software Development Manager to lead a development unit responsible for both enterprise and custom applications. This leadership role involves managing a team of developers, setting and tracking goals, ensuring software best practices, and overseeing the complete development lifecycle. The ideal candidate will have strong expertise across front-end and back-end technologies, integration, and experience in driving innovation within development teams.
Responsibilities- Lead and manage a software development unit comprising enterprise and custom development personnel
- Set goals and objectives for the development team and track performance against KPIs
- Mentor junior developers and provide technical guidance across projects
- Oversee front-end and back-end development, ensuring code quality, performance, and scalability
- Design web architecture and user interactions for mobile and desktop optimization
- Build and maintain back-end applications, databases, and integrations with external APIs
- Define and implement software development best practices, including secure coding, QA/testing, and release management
- Lead setup of reporting strategies including backend repositories and front-end tools
- Collaborate with cross-functional teams to plan and deliver software features
- Monitor and improve team workflows using Agile or other project management methodologies
- Write reusable, testable, and efficient code; troubleshoot and resolve software issues
- Develop and maintain technical documentation including user guides and system manuals
- Stay current with emerging technologies, tools, and frameworks in software development
- Ensure compliance with internal policies and health, safety, and environmental standards
- Execute management directives and contribute to broader IT strategy
- Bachelors degree in Computer Science or a related field (or equivalent work experience)
- 5-8 years of experience in software development, including leadership roles
- Proficient in modern programming languages such as C#, JavaScript, TypeScript, and VB.NET
- Experience with front-end frameworks (e.g., Angular, AngularJS) and back-end technologies (e.g., Node.js, PHP)
- Strong database experience with SQL Server, MySQL, or Oracle
- Familiarity with DevOps tools and practices (e.g., Docker, Git, CI/CD pipelines)
- Solid understanding of SDLC, Agile methodologies, and integration techniques
- Strong communication and team management skills
- Fluency in English; Arabic is a plus
Software Development Manager
Posted 2 days ago
Job Viewed
Job Description
FMCG industry based in Kuwait , is seeking a
Software Development Manager
to lead a development unit responsible for both enterprise and custom applications. This leadership role involves managing a team of developers, setting and tracking goals, ensuring software best practices, and overseeing the complete development lifecycle. The ideal candidate will have strong expertise across front-end and back-end technologies, integration, and experience in driving innovation within development teams.
Responsibilities
Lead and manage a software development unit comprising enterprise and custom development personnel
Set goals and objectives for the development team and track performance against KPIs
Mentor junior developers and provide technical guidance across projects
Oversee front-end and back-end development, ensuring code quality, performance, and scalability
Design web architecture and user interactions for mobile and desktop optimization
Build and maintain back-end applications, databases, and integrations with external APIs
Define and implement software development best practices, including secure coding, QA/testing, and release management
Lead setup of reporting strategies including backend repositories and front-end tools
Collaborate with cross-functional teams to plan and deliver software features
Monitor and improve team workflows using Agile or other project management methodologies
Write reusable, testable, and efficient code; troubleshoot and resolve software issues
Develop and maintain technical documentation including user guides and system manuals
Stay current with emerging technologies, tools, and frameworks in software development
Ensure compliance with internal policies and health, safety, and environmental standards
Execute management directives and contribute to broader IT strategy
Qualifications
Bachelors degree in Computer Science or a related field (or equivalent work experience)
5-8 years of experience in software development, including leadership roles
Proficient in modern programming languages such as C#, JavaScript, TypeScript, and VB.NET
Experience with front-end frameworks (e.g., Angular, AngularJS) and back-end technologies (e.g., Node.js, PHP)
Strong database experience with SQL Server, MySQL, or Oracle
Familiarity with DevOps tools and practices (e.g., Docker, Git, CI/CD pipelines)
Solid understanding of SDLC, Agile methodologies, and integration techniques
Strong communication and team management skills
Fluency in English; Arabic is a plus
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Software Development Manager
Posted 2 days ago
Job Viewed
Job Description
FMCG industry based in Kuwait , is seeking a
Software Development Manager
to lead a development unit responsible for both enterprise and custom applications. This leadership role involves managing a team of developers, setting and tracking goals, ensuring software best practices, and overseeing the complete development lifecycle. The ideal candidate will have strong expertise across front-end and back-end technologies, integration, and experience in driving innovation within development teams.
Responsibilities
Lead and manage a software development unit comprising enterprise and custom development personnel
Set goals and objectives for the development team and track performance against KPIs
Mentor junior developers and provide technical guidance across projects
Oversee front-end and back-end development, ensuring code quality, performance, and scalability
Design web architecture and user interactions for mobile and desktop optimization
Build and maintain back-end applications, databases, and integrations with external APIs
Define and implement software development best practices, including secure coding, QA/testing, and release management
Lead setup of reporting strategies including backend repositories and front-end tools
Collaborate with cross-functional teams to plan and deliver software features
Monitor and improve team workflows using Agile or other project management methodologies
Write reusable, testable, and efficient code; troubleshoot and resolve software issues
Develop and maintain technical documentation including user guides and system manuals
Stay current with emerging technologies, tools, and frameworks in software development
Ensure compliance with internal policies and health, safety, and environmental standards
Execute management directives and contribute to broader IT strategy
Qualifications
Bachelors degree in Computer Science or a related field (or equivalent work experience)
5-8 years of experience in software development, including leadership roles
Proficient in modern programming languages such as C#, JavaScript, TypeScript, and VB.NET
Experience with front-end frameworks (e.g., Angular, AngularJS) and back-end technologies (e.g., Node.js, PHP)
Strong database experience with SQL Server, MySQL, or Oracle
Familiarity with DevOps tools and practices (e.g., Docker, Git, CI/CD pipelines)
Solid understanding of SDLC, Agile methodologies, and integration techniques
Strong communication and team management skills
Fluency in English; Arabic is a plus
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Amadeus Software Development Engineer
Posted 23 days ago
Job Viewed
Job Description
Department:IT / Business Analysis / Travel Operations
ReportsTo: IT Manager
JobSummary:
We are looking for a highly skilled AmadeusSoftware Development Engineer to design, develop, and support traveltechnology solutions that leverage the Amadeus platform. The ideal candidatewill have hands-on experience with Amadeus APIs, Web Services, andintegration frameworks , and will play a key role in building scalable androbust applications for airline, OTA, or corporate travel operations.
KeyResponsibilities:
- Design, develop, and maintain software solutions thatintegrate with the Amadeus GDS and related services (e.g., Altea, SellingPlatform Connect, Amadeus Web Services).
- Implement and optimize travel booking workflows,including air, hotel, car, and ancillaries.
- Develop APIs and backend components that interact withAmadeus services for availability, pricing, ticketing, and PNR management.
- Work closely with business analysts, QA, and productmanagers to gather requirements and translate them into technicalsolutions.
- Collaborate with cross-functional teams to deliverhigh-performance and scalable travel applications.
- Ensure code quality through unit testing, code reviews,and continuous integration.
- Troubleshoot production issues, optimize performance,and implement enhancements.
- Stay current with Amadeus updates, SDKs, and travelindustry trends.
RequiredQualifications:
- Bachelor's or Master's degree in Computer Science,Software Engineering, or a related field.
- 3+ years of professional experience in softwaredevelopment with integration to Amadeus systems.
- Strong understanding of Amadeus Web Services(SOAP/XML or REST/JSON) and travel booking logic.
- Proficiency in programming languages such as Java,Python, C#, or Node.js .
- Experience working with APIs, microservices, andservice-oriented architectures (SOA).
- Knowledge of travel industry standards (IATA, PNRs,e-tickets, GDS workflows).
- Familiarity with version control systems (e.g., Git)and CI/CD pipelines.
- Strong debugging and problem-solving skills.
PreferredQualifications:
- Experience with Amadeus Altea Suite , ARD Web, orNew Distribution Capability (NDC).
- Knowledge of other GDSs (Sabre, Galileo) is a plus.
- Familiarity with cloud environments (AWS, Azure, orGCP).
- Experience with Agile/Scrum methodologies.
- Travel domain certifications or Amadeus DeveloperCertification.
WhatWe Offer:
- Competitive salary and benefits
- Flexible work environment (remote/hybrid options)
- Opportunity to work on high-impact travel techsolutions
- Training and certification support in Amadeus andrelated technologies
- Collaborative and innovative team culture
Let me know if you'd like thisversion adjusted for a junior or senior level role, or tailored to a specificdomain like airlines, OTAs, or corporate travel platforms.
#J-18808-LjbffrAmadeus Software Development Engineer
Posted 2 days ago
Job Viewed
Job Description
AmadeusSoftware Development Engineer
to design, develop, and support traveltechnology solutions that leverage the Amadeus platform. The ideal candidatewill have hands-on experience with
Amadeus APIs, Web Services, andintegration frameworks , and will play a key role in building scalable androbust applications for airline, OTA, or corporate travel operations. KeyResponsibilities: Design, develop, and maintain software solutions thatintegrate with the Amadeus GDS and related services (e.g., Altea, SellingPlatform Connect, Amadeus Web Services). Implement and optimize travel booking workflows,including air, hotel, car, and ancillaries. Develop APIs and backend components that interact withAmadeus services for availability, pricing, ticketing, and PNR management. Work closely with business analysts, QA, and productmanagers to gather requirements and translate them into technicalsolutions. Collaborate with cross-functional teams to deliverhigh-performance and scalable travel applications. Ensure code quality through unit testing, code reviews,and continuous integration. Troubleshoot production issues, optimize performance,and implement enhancements. Stay current with Amadeus updates, SDKs, and travelindustry trends. RequiredQualifications: Bachelor's or Master's degree in Computer Science,Software Engineering, or a related field. 3+ years of professional experience in softwaredevelopment with integration to Amadeus systems. Strong understanding of
Amadeus Web Services(SOAP/XML or REST/JSON)
and travel booking logic. Proficiency in programming languages such as
Java,Python, C#, or Node.js . Experience working with APIs, microservices, andservice-oriented architectures (SOA). Knowledge of travel industry standards (IATA, PNRs,e-tickets, GDS workflows). Familiarity with version control systems (e.g., Git)and CI/CD pipelines. Strong debugging and problem-solving skills. PreferredQualifications: Experience with
Amadeus Altea Suite , ARD Web, orNew Distribution Capability (NDC). Knowledge of other GDSs (Sabre, Galileo) is a plus. Familiarity with cloud environments (AWS, Azure, orGCP). Experience with Agile/Scrum methodologies. Travel domain certifications or Amadeus DeveloperCertification. WhatWe Offer: Competitive salary and benefits Flexible work environment (remote/hybrid options) Opportunity to work on high-impact travel techsolutions Training and certification support in Amadeus andrelated technologies Collaborative and innovative team culture Let me know if you'd like thisversion adjusted for a junior or senior level role, or tailored to a specificdomain like airlines, OTAs, or corporate travel platforms.
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