2 Control Analyst jobs in Kuwait

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QNB3459 - Manager - Financial Control (Kuwaitazation)

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QNB Group . About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including S&P, Moody's and Fitch. The Bank has also been the recipient of many awards from leading international publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary

The incumbent will assist the VP Finance on all aspects of Financial Control and administration issues of QNB business in the assigned country. Undertakes a range of specialized accounting clerical duties within a specific function. This is an experienced accounting clerk with a sound knowledge of book-keeping/accounting techniques, as may apply to the job. Has the ability to arrive at conclusions and follow the most appropriate course of action, within procedure constraints. Main Duties & Responsibilities

Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals for QNB First customer segment, primarily customer acquisition & general deposits and investments (AUM). Strive to be mindful of KPIs for branch customer service performance monitoring and quality measurement purposes. Observe and promote cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Implement KPIs and best practices for the role. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations; act as the first point of contact for QNB First customers, especially for new customers, answering queries and providing information about products and services. Provide confidentiality and handle related issues for QNB First customers; assist customers in queries on the Bank’s products and seek solutions to their requests. Maintain activities in accordance with SLAs with internal departments/units to achieve improvements in turn-around time. Build and maintain strong relationships with related departments to achieve the Group’s goals/objectives. Provide timely and accurate information to external and internal auditors, Compliance, Financial Control and Risk Functions as required. Internal (Processes, Products, Regulatory): Build strong relations with potential and existing customers; maintain QNB First customer service area files, database, records, registers and logs; work with the branch team to provide information and act as liaison to customer needs related to QNB First segment. Provide authorizations and downloads as necessary to ensure smooth daily operations; identify cross-selling opportunities; perform tasks such as posting account openings, data maintenance, and issuing balance/no-liability certificates. Assist customers with forms and applications (opening accounts; applying for ATM, credit cards, and checkbooks; standing order instructions); receive loan applications and prepare loan agreements; refer unresolved queries to Branch Manager. Maintain activities in accordance with SLAs; build relationships with departments; provide information to auditors and Compliance as required. Learning & Knowledge: Possess working knowledge of branch CRM; provide training to new QNB First customer relationship officers when needed; develop investment skills and pursue professional development opportunities. Legal, Regulatory, and Risk Framework Responsibilities: Comply with legal, regulatory and internal compliance requirements; understand Three Lines of Defence; ensure good client outcomes; support RCSA, KRI, incident reporting and remediation; maintain knowledge to undertake the role; complete mandatory training and attend seminars as instructed. Other: Ensure high standards of data protection and confidentiality; maintain professional standards to uphold QNB’s reputation; perform ad hoc duties as requested. Education/Experience Requirements

University graduate with a major preferably in finance, accounting or related subjects Minimum 6 years’ experience, preferably in the banking industry Excellent oral and written communication skills (including report writing) in English; Arabic, French or applicable local language highly desirable Note: you may be required to attach the following: Resume/CV; Passport-size photograph. Seniority level

Mid-Senior level Employment type

Full-time Job function

Finance and Sales Industries

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