32 Contact Center Agents jobs in Kuwait City
Customer Service Officer
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 3 days ago
Job Viewed
Job Description
Job Responsibilities:
- Coordinate and schedule limousine and chauffeur services efficiently
- Monitor and dispatch drivers in real-time
- Communicate clearly with drivers and customers to ensure on-time service
- Track vehicle locations using GPS systems
- Handle urgent requests, route changes, and last-minute bookings
- Maintain accurate records of trips, schedules, and driver assignments
- Work closely with operations, customer service, and fleet management teams
Requirements:
- Previous experience as a dispatcher or in a similar logistics/transportation role (preferred)
- Strong communication and multitasking skills
- Proficient in using dispatch or GPS tracking software
- Good knowledge of Kuwait’s roads and traffic patterns
- Ability to work in shifts, including weekends or nights if needed
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Advisor
Kuwait City, Al Kuwayt
Al-Zayani Automotive
Posted today
Job Viewed
Job Description
Job Overview:
As a Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience.
Key Responsibilities:
- Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards.
- Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues.
- Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently.
- Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications.
- Perform vehicle inspections and prepare comprehensive reports for clients and management.
- Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines.
- Ensure all repair work is completed in compliance with safety standards, and local regulations.
- Maintain a clean and organized work environment.
- Keep accurate records of parts used, labor hours, and repairs performed.
- Stay updated with the latest advancements in luxury automotive technology and best practices.
Skills
Requirements:
- Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment.
- Master Technician certification or equivalent qualification (ASE, OEM training, etc.).
- Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems.
- Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus.
- Proficiency with diagnostic tools, specialized equipment, and software systems.
- Exceptional problem-solving and critical-thinking abilities.
- Ability to work under pressure while maintaining a high level of attention to detail.
- Excellent communication and interpersonal skills.
- A customer-centric approach with a strong commitment to delivering the highest quality service.
- Valid driver’s license with a clean driving record.
- Availability to work flexible hours, including weekends or on-call shifts, if necessary.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Kuwait City, Al Kuwayt
SOS HR Solutions
Posted 2 days ago
Job Viewed
Job Description
- Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
- Interact with the senior management to understand updated organizational policies and new products.
- Identify practical challenges in a project to rectify the issues for final delivery.
Skills
- Previous association with a company in the role of a customer service executive or representative.
- Adept in using customer relationship management software to offer the best client services.
- Proficient in answering phone calls with professional etiquette and a friendly tone.
- Commendable presentation skills to convey important points to the audience effectively.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent computer skills.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Advisor
Kuwait City, Al Kuwayt
Al-Zayani Automotive
Posted today
Job Viewed
Job Description
Job Overview: As a
Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience. Key Responsibilities: Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards. Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues. Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently. Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications. Perform vehicle inspections and prepare comprehensive reports for clients and management. Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines. Ensure all repair work is completed in compliance with safety standards, and local regulations. Maintain a clean and organized work environment. Keep accurate records of parts used, labor hours, and repairs performed. Stay updated with the latest advancements in luxury automotive technology and best practices. Skills Requirements: Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment. Master Technician certification or equivalent qualification (ASE, OEM training, etc.). Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems. Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus. Proficiency with diagnostic tools, specialized equipment, and software systems. Exceptional problem-solving and critical-thinking abilities. Ability to work under pressure while maintaining a high level of attention to detail. Excellent communication and interpersonal skills. A customer-centric approach with a strong commitment to delivering the highest quality service. Valid driver’s license with a clean driving record. Availability to work flexible hours, including weekends or on-call shifts, if necessary.
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Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience. Key Responsibilities: Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards. Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues. Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently. Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications. Perform vehicle inspections and prepare comprehensive reports for clients and management. Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines. Ensure all repair work is completed in compliance with safety standards, and local regulations. Maintain a clean and organized work environment. Keep accurate records of parts used, labor hours, and repairs performed. Stay updated with the latest advancements in luxury automotive technology and best practices. Skills Requirements: Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment. Master Technician certification or equivalent qualification (ASE, OEM training, etc.). Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems. Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus. Proficiency with diagnostic tools, specialized equipment, and software systems. Exceptional problem-solving and critical-thinking abilities. Ability to work under pressure while maintaining a high level of attention to detail. Excellent communication and interpersonal skills. A customer-centric approach with a strong commitment to delivering the highest quality service. Valid driver’s license with a clean driving record. Availability to work flexible hours, including weekends or on-call shifts, if necessary.
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3
Customer Service Representative
Kuwait City, Al Kuwayt
Cigna Health and Life Insurance Company
Posted today
Job Viewed
Job Description
Customer Service Representative page is loaded Customer Service Representative Apply remote type On-site locations Kuwait time type Full time posted on Posted Today job requisition id 25008989 Job Summary: We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and in-person. • Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. • Handle and resolve customer complaints or issues efficiently and professionally. • Assist with claim submissions, approvals, and follow-up processes. • Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns. • Update and maintain customer records and documentation accurately. • Ensure compliance with company policies, procedures, and insurance regulations. • Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner. • Provide feedback on service improvements and customer satisfaction trends. • Always maintain confidentiality of information. Qualification and requirements: • Bachelor’s degree Administration, Insurance, Healthcare, or a related field. • Experience working in the Kuwaiti healthcare or insurance market. • Familiarity with health insurance regulations and practices in Kuwait. • Previous experience in customer service, preferably in the insurance or healthcare sector. • Strong communication skills in English and Arabic (verbal and written). • Good knowledge of medical insurance terminology and processes. • Excellent problem-solving and conflict resolution skills. • Ability to multitask and work in a fast-paced environment. • Proficiency in Microsoft Office and customer service software (CRM systems). Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary) About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If
you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
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Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If
you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Kuwait City, Al Kuwayt
SOS HR Solutions
Posted 2 days ago
Job Viewed
Job Description
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details. Interact with the senior management to understand updated organizational policies and new products. Identify practical challenges in a project to rectify the issues for final delivery. Skills Previous association with a company in the role of a customer service executive or representative. Adept in using customer relationship management software to offer the best client services. Proficient in answering phone calls with professional etiquette and a friendly tone. Commendable presentation skills to convey important points to the audience effectively. Ability to multi-task, prioritize, and manage time effectively. Excellent computer skills.
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5
Customer Service Officer
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 3 days ago
Job Viewed
Job Description
Job Responsibilities: Coordinate and schedule limousine and chauffeur services efficiently Monitor and dispatch drivers in real-time Communicate clearly with drivers and customers to ensure on-time service Track vehicle locations using GPS systems Handle urgent requests, route changes, and last-minute bookings Maintain accurate records of trips, schedules, and driver assignments Work closely with operations, customer service, and fleet management teams Requirements: Previous experience as a dispatcher or in a similar logistics/transportation role (preferred) Strong communication and multitasking skills Proficient in using dispatch or GPS tracking software Good knowledge of Kuwait’s roads and traffic patterns Ability to work in shifts, including weekends or nights if needed
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This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Agent
Kuwait City, Al Kuwayt
doroob
Posted 21 days ago
Job Viewed
Job Description
Job Responsibilities
Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.
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Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.
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This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive
Kuwait City, Al Kuwayt
Fiz Holding Ltd
Posted today
Job Viewed
Job Description
**Job Overview**
We are a startup company involved in the B2C distribution of food items and groceries with a vision to expand in all GCC markets. We are looking to hire a Customer Service Representative to manage customer queries and complaints.
**Your Responsibilities**
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Know our products inside and out so that you can answer questions.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Desired Requirements**
- Must have at least 2 to 5 years of
- Bachelor’s degree in relevant disciplines
- Demonstrable ability to lead and manage staff
- Negotiation skills and the ability to develop strong working relationships
- Good communication skills in English and **Arabic** is a must
**Salary**: KD350.000 - KD500.000 per month
We are a startup company involved in the B2C distribution of food items and groceries with a vision to expand in all GCC markets. We are looking to hire a Customer Service Representative to manage customer queries and complaints.
**Your Responsibilities**
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Know our products inside and out so that you can answer questions.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Desired Requirements**
- Must have at least 2 to 5 years of
- Bachelor’s degree in relevant disciplines
- Demonstrable ability to lead and manage staff
- Negotiation skills and the ability to develop strong working relationships
- Good communication skills in English and **Arabic** is a must
**Salary**: KD350.000 - KD500.000 per month
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Advisor
Kuwait City, Al Kuwayt
iMile Delivery
Posted today
Job Viewed
Job Description
**Job description**
- **Job Summary**:_
We are seeking a skilled customer service representative to join our logistics company. In this role, you will be responsible for providing exceptional service to our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. You will also be responsible for managing customer orders and ensuring timely and accurate delivery.
- **Duties and Responsibilities**:_
Resolve customer complaints and issues in a timely and satisfactory manner
Maintain accurate and up-to-date customer records, order information, and shipment details
Work closely with other departments, such as operations and sales, to ensure smooth delivery of services to customers
Monitor shipments to ensure timely and accurate delivery, and proactively communicate any delays or issues to customers
Provide pricing and product information to customers, as well as process orders and returns
Continuously improve customer service by seeking feedback and implementing process improvements
Follow company policies and procedures, including those related to safety and compliance
- **Qualifications**:_
High school diploma or equivalent; some college coursework preferred
1-3 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Strong problem-solving and critical thinking skills
Familiarity with logistics and transportation industry is a plus
Proficient in Microsoft Office and other customer service software
Industry
Transportation/Trucking/Railroad
Employment Type
Full-time
**Salary**: From KD250.000 per month
**Language**:
- Arabic? (required)
- **Job Summary**:_
We are seeking a skilled customer service representative to join our logistics company. In this role, you will be responsible for providing exceptional service to our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. You will also be responsible for managing customer orders and ensuring timely and accurate delivery.
- **Duties and Responsibilities**:_
Resolve customer complaints and issues in a timely and satisfactory manner
Maintain accurate and up-to-date customer records, order information, and shipment details
Work closely with other departments, such as operations and sales, to ensure smooth delivery of services to customers
Monitor shipments to ensure timely and accurate delivery, and proactively communicate any delays or issues to customers
Provide pricing and product information to customers, as well as process orders and returns
Continuously improve customer service by seeking feedback and implementing process improvements
Follow company policies and procedures, including those related to safety and compliance
- **Qualifications**:_
High school diploma or equivalent; some college coursework preferred
1-3 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Strong problem-solving and critical thinking skills
Familiarity with logistics and transportation industry is a plus
Proficient in Microsoft Office and other customer service software
Industry
Transportation/Trucking/Railroad
Employment Type
Full-time
**Salary**: From KD250.000 per month
**Language**:
- Arabic? (required)
This advertiser has chosen not to accept applicants from your region.
9