47 Contact Center Agents jobs in Kuwait City

Overview

Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.

Qualifications & Skills

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.

Why Join KILONEWTONS?

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.

Equal Opportunity

KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application Email me a copy of this application

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The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.

Responsibilities

Greet and assist customers in a friendly and professional manner.

Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.

Schedule and coordinate service appointments, ensuring optimal workshop utilization.

Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.

Notify customers about service delays, changes, or required approvals for additional repairs.

Ensure all customer concerns are logged and addressed promptly.

Address customer complaints with a positive attitude and follow through until resolution.

Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.

Maintain records of customer interactions, feedback, and issues.

Qualifications

Bachelor’s degree or diploma in Business Administration, Automotive, or related field.

Minimum 2 years of experience in a customer service role, preferably in the automotive industry.

Knowledge of automotive service processes and terminology is an advantage.

Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.

Strong communication and interpersonal skills.

Customer-oriented mindset with a positive attitude.

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Representative - Credit

The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility. Job Responsibilities

• Processing all credit transactions for electronics, Furniture and online. • Validate and ensure documentation compliance, and authenticity. • Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. • Ensure accuracy of all calculations. • Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. • Ensure that the Individual monthly sales targets is met. • Ensure that the company standard for customer satisfaction is met and maintained. • Selling related Easy Credit products and Services • Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection. • Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement ) • End-Of-Day Transactions batches. • Cash and K-Net reconciliation at End-Of-Day Batches

Candidate Requirements

• 0 – 2 years of experience. • 2-year Diploma in a relevant field. • Customer-centric attitude. • Excellent communication skills. • Basic computer skills. • Bi-lingual (Arabic/English) preferred.

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Job Responsibilities

Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES

Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS

Age:

Between 25-30 FEMALE Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:

Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:

Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS

APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION

First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS

Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION

Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application

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**About QNB**
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Role Summary**:
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.

**Role Description**:
Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.

Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.

Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.

Act within the limits of the powers delegated to the incumbent and adheres to QNB policies

Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.

Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.

Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.

To assist customers in all their queries on the Divisions products/tasks and seek solution to their requests

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.

Build and maintain strong and effective relationship with all other related departments and units to achieve the Group's goals/objectives.

Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.

Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.

Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.

Coordinate with tellers and branch operations staff on an "as is needed" basis to ensure smooth operations, and timely and friendly service delivery.

Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.

Refer to the Customer Service Supervisor for any unresolved queries on transactions handled.

Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.

Ensures compliance to internal service quality standards and compliance to audit requirements

Possess working knowledge of branch customer service to carry out duties and responsibilities.

Takes responsibility for self-development as well as acquiring skills and knowledge required to fulfilment of one's duties by proactively identifying areas for professional development of self and undertake development activities

Seek out opportunities to remain current with all developments in professional field.

Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the QNB Country Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering & Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

in accordance with the Branch Governa

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Select how often (in days) to receive an alert:

Customer Service Representative - Branches

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities

• Customer enquiries: Respond to customer enquiries and provide customer service and support
• Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
• Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
• Reconciliations: Perform end of day reconciliations accurately and on time
• Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
• Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
• Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Other: Perform any addition duties that assigned by Manager

Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

Skills

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Work Contact

Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments

External Stakeholders:ABK Customers

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Representative - Branches

Deliver high quality service to customers through providing banking services Generic Accountabilities

Generic Accountabilities are not specified for this role Specific Accountabilities

Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Reconciliations: Perform end of day reconciliations accurately and on time Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately Other: Perform any addition duties that assigned by Manager Job Success Factors

High quality customer service Requests/applications accurately processed Returned cheques,, new ATM cards etc. handled without delay Money transfers accurately processed Successful identification of sales opportunities and transfer to a colleague Accurate records of transactions etc. Compliance with operational procedures and instructions, risk policies Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management Experience

Experience gained as part of the ABK training programme Experience of operational processes and procedures Handling customer issues and providing customer service Skills

Knowledge of products & services Understanding of customer needs High customer service level Strong communication and interpersonal skills Work Contact

Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments

External Stakeholders:ABK Customers

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