22 Communications jobs in Kuwait City
Director, Marketing Communications
Posted 27 days ago
Job Viewed
Job Description
Field:
Marketing
Contract Type:
Full Time - Permanent
Location:
Closing Date:
31-Jul-2025
The CompanyOoredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The PurposeDevelop and implement global marketing communications plans that drive the demand for company products and brand. Responsible for the overall management of the Company’s marketing Communications department, accomplish with advertising to create and execution of external communication and advertising and sustain dependability in the use and layout of corporate image, build brand identity across all the departments and provide a recognizable corporate image.
Key Accountabilties & ResponsiblitiesDirect the development and execution of global marketing communications initiatives including product launches, sales collateral, tradeshows, campaigns, social site presence, company website, public relations, internal communication, regulatory communications and corporate events.
Establish, own and drive a strategic internal and external communications strategy that positively affects employees’ and customers’ understanding, engagement and commitment with the result of an even stronger connection to the company and leads to a return on investment.
Ensure new communication campaigns and programs are aimed at reaching sales targets.
Manage brand delivery and consistency across all markets for all product lines.
Build and manage the corporate communications budget.
Actively lead, build and manage the Corporate Communications team including graphics designers, corporate communications specialists, media specialists and copy writers to produce high quality publications and materials on time and within budget.
Supervise advertising campaigns for advertising agencies, media firms or companies that have their own advertising departments.
Typically, they work in conjunction with a variety of departments, such as sales and finance, as well as creative staff, to create a campaign that meets the client or company's expectations.
Responsible for marketing and publicizing goods or services within a company.
Performs research to find target audience, holds focus groups, outlines goals, develops concepts, creates storyboards, approves copywriting, and sets budgets for ad campaignsLead the creative development of quarterly brand themes that convey the brand point-of-view, and business targets for the quarter.
Develop and direct measurable multi-channel, cross-channel, channel-specific, product, promotional, and cause-related marketing programs that tie back to brand strategy and business goals.
Responsible for ensuring that the products, services and product lines that fall under their domain resonate with current and potential customers.
To do so, these professionals continuously monitor marketing trends and keep a close eye on competitive products in the marketplace.
They also regularly meet with clients and senior management, and they oversee a team of junior marketers.Lead the social media team and strategy for Ooredoo Kuwait
Determine the best social media tactics to have the maximum coverage for Ooredoo Kuwait image, products, sponsorships and campaigns
Provide guidance and direction to the social media team to cover all social media channels 24 hours a dayProactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Other duties as directed by supervisor or other superiors.
Work to improve employee performance through personal coaching and identifying training and development needs.
Ensure Individual Development Plans (IDP) are completed for all staff in accordance with Ooredoo Telecom policy.
Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.
QualificationsBachelor degree in Mass Communication, Media, Advertising or related discipline and appropriate registration with a recognised professional institute
Qualification in Digital marketing is an added advantage
Requirements8-9 required years of experience in advertising or promotional activities in the telecommunications sector
3+ year’s management experience.
Strong knowledge of the Kuwaiti advertising and media sector
Creative flair and excellent presentation skills
Ability to understand and execute the measurement of results and act appropriately to improve efforts
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
Good knowledge of MS Office applications like Excel, Word etc.
Demonstrated knowledge in the following required:
- Strong Analytical skills
- Strong interpersonal communication skills
- Media planning, Search engine environment, and optimization tools and techniques
Note: you will be required to attach the following: #J-18808-LjbffrDirector, Marketing Communications
Posted 27 days ago
Job Viewed
Job Description
Field: Marketing Contract Type: Full Time - Permanent Location: Closing Date: 31-Jul-2025 The Company
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Purpose
Develop and implement global marketing communications plans that drive the demand for company products and brand. Responsible for the overall management of the Company’s marketing Communications department, accomplish with advertising to create and execution of external communication and advertising and sustain dependability in the use and layout of corporate image, build brand identity across all the departments and provide a recognizable corporate image. Key Accountabilties & Responsiblities
Direct the development and execution of global marketing communications initiatives including product launches, sales collateral, tradeshows, campaigns, social site presence, company website, public relations, internal communication, regulatory communications and corporate events. Establish, own and drive a strategic internal and external communications strategy that positively affects employees’ and customers’ understanding, engagement and commitment with the result of an even stronger connection to the company and leads to a return on investment. Ensure new communication campaigns and programs are aimed at reaching sales targets. Manage brand delivery and consistency across all markets for all product lines. Build and manage the corporate communications budget. Actively lead, build and manage the Corporate Communications team including graphics designers, corporate communications specialists, media specialists and copy writers to produce high quality publications and materials on time and within budget. Supervise advertising campaigns for advertising agencies, media firms or companies that have their own advertising departments. Typically, they work in conjunction with a variety of departments, such as sales and finance, as well as creative staff, to create a campaign that meets the client or company's expectations. Responsible for marketing and publicizing goods or services within a company. Performs research to find target audience, holds focus groups, outlines goals, develops concepts, creates storyboards, approves copywriting, and sets budgets for ad campaignsLead the creative development of quarterly brand themes that convey the brand point-of-view, and business targets for the quarter. Develop and direct measurable multi-channel, cross-channel, channel-specific, product, promotional, and cause-related marketing programs that tie back to brand strategy and business goals. Responsible for ensuring that the products, services and product lines that fall under their domain resonate with current and potential customers. To do so, these professionals continuously monitor marketing trends and keep a close eye on competitive products in the marketplace. They also regularly meet with clients and senior management, and they oversee a team of junior marketers.Lead the social media team and strategy for Ooredoo Kuwait Determine the best social media tactics to have the maximum coverage for Ooredoo Kuwait image, products, sponsorships and campaigns Provide guidance and direction to the social media team to cover all social media channels 24 hours a dayProactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. Other duties as directed by supervisor or other superiors. Work to improve employee performance through personal coaching and identifying training and development needs. Ensure Individual Development Plans (IDP) are completed for all staff in accordance with Ooredoo Telecom policy. Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved. Qualifications
Bachelor degree in Mass Communication, Media, Advertising or related discipline and appropriate registration with a recognised professional institute Qualification in Digital marketing is an added advantage Requirements
8-9 required years of experience in advertising or promotional activities in the telecommunications sector 3+ year’s management experience. Strong knowledge of the Kuwaiti advertising and media sector Creative flair and excellent presentation skills Ability to understand and execute the measurement of results and act appropriately to improve efforts Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities Good knowledge of MS Office applications like Excel, Word etc. Demonstrated knowledge in the following required: - Strong Analytical skills - Strong interpersonal communication skills - Media planning, Search engine environment, and optimization tools and techniques Note: you will be required to attach the following: #J-18808-Ljbffr
Manager of Marketing Communications
Posted 8 days ago
Job Viewed
Job Description
A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company.
What will I be doing?
As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards:
- Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements
- Plan and execute print/web/online collateral and marketing strategies
- Communicate/negotiate with vendors
- Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals
- Communicate with other managers/divisions to create and execute effective advertising and public relations plans
- Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations
- Make the timeshare owners' newsletter (quarterly) as well as internal communications materials
- Supervise a Marketing Communications coordinator
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Waldorf Astoria Kuwait
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Sales and Marketing #J-18808-Ljbffr
Manager of Marketing Communications
Posted 16 days ago
Job Viewed
Job Description
**What will I be doing?**
As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards:
+ Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements
+ Plan and execute print/web/online collateral and marketing strategies
+ Communicate/negotiate with vendors
+ Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals
+ Communicate with other managers/divisions to create and execute effective advertising and public relations plans
+ Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations
+ Make the timeshare owners' newsletter (quarterly) as well as internal communications materials
+ Supervise a Marketing Communications coordinator
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales and Marketing_
**Title:** _Manager of Marketing Communications_
**Location:** _null_
**Requisition ID:** _HOT0BVDT_
**EOE/AA/Disabled/Veterans**
Communications Manager
Posted today
Job Viewed
Job Description
- Develop the overall communication strategy and oversee the execution of the strategy and related activities within the college and affiliated institution.
- Creating compelling content in Arabic and English for various media such as corporate reports, press releases, articles and interviews ensuring alignment with the company’s mission and the communication strategy.
- Skilled in translation both to and from Arabic and English, demonstrating impeccable grammar in both languages.
- Management of the college corporate digital channels (e.g. website, LinkedIn) in terms of content and SEO, as well as continuous liaison with other departments to update and upgrade all sections of the website.
- Development of an editorial calendar to cover activities including but not limited to campaigns, CSR initiatives, etc.
- Provide support to departments in terms of writing/reviewing content, ensuring items are error-free and aligned with the institution’s corporate identity and image.
Bachelor degree in Marketing, Public Relations or a related field. 5+ years of proven experience in Communications within industries such as media/journalism, or within leading financial, academic or corporate institutions. Passion and willingness for continuous development and improvement. Helpful and supportive for all stakeholders. Ability to work extra hours and under pressure to meet certain projects’ deadlines.Ability to adapt the writing, context and tone voice depending on the project and target audience which can include: students, alumni, leading individuals and public figures, community at large. Fluent in Arabic and English.
Communications-Electronics Technician
Posted 1 day ago
Job Viewed
Job Description
This position is physically located in Kuwait in support of LOGCAP
Under the supervision of the COMMEL Supervisor, responsible for the Field Level Maintenance services and repairs of Vehicle Radio Installation Kits. Provide maintenance and repair of tactical communication systems installed in track and wheel vehicles. Responsible for inventoring and reordering parts for bench stock re-supply.
ResponsibilitiesThis position description is subject to change at any time as needed to meet the requirements of the program or company.
- Perform full range of vehicle radios systems at the Field Level of maintenance.
- Complete work assignment within required man hours standards and requirements.
- Uses correct technical manuals, bulletins, and written directives in the performance of duty.
- Troubleshoots equipment, diagnoses problems, and performs corrective actions.
- Orders required repair parts using appropriate parts manuals and/or automated systems.
- Performs other duties as assigned.
Minimum Qualifications
Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
- High School Diploma or equivalent
- Ability to obtain host nation driver license.
- Must be CAC eligible and/or ability to obtain a CAC
Experience
- Three years work experience in communication maintenance
Skills
- A working knowledge of test equipment.
- Collaborative work style fostering cooperation and teamwork.
- Ability to work effectively with employees and management of all levels to include multi-national staff, superiors, and ranking military officers.
- Ability to handle confidential company and employee information with complete discretion.
- Intermediate ability to communicate in English, both verbally and written.
- Basic proficiency in Word, Excel, and Outlook applications.
- High-level organization and planning skills so workflow is managed efficiently and accurately.
- Ability to read, analyzes, and interprets reports and documents.
Working Conditions
- Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
- Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). Includes some industrial production environment conditions as well.
Physical Requirements
- Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
- Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
- Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
- Must comply with all Fire and Safety Regulations and post policies
At V2X, we are deeply committed to equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
#J-18808-LjbffrCommunications-Electronics Technician
Posted 4 days ago
Job Viewed
Job Description
Overview
- This position is physically located in Kuwait in support of LOGCAP.
Under the supervision of the COMMEL Supervisor, responsible for the Field Level Maintenance services and repairs of Vehicle Radio Installation Kits. Provide maintenance and repair of tactical communication systems installed in track and wheel vehicles. Responsible for inventoring and reordering parts for bench stock re-supply.
Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
- Perform a full range of vehicle radio systems maintenance at the Field Level.
- Complete work assignments within required man hours standards and requirements.
- Use correct technical manuals, bulletins, and written directives in the performance of duty.
- Troubleshoot equipment, diagnose problems, and perform corrective actions.
- Order required repair parts using appropriate parts manuals and/or automated systems.
- Perform other duties as assigned.
Qualifications
- Education/Certifications: One year of related experience may be substituted for one year of education if a degree is required.
- High School Diploma or equivalent.
- Ability to obtain a host nation driver license.
- Must be CAC eligible and/or able to obtain a CAC.
- Experience: Three years of work experience in communication maintenance.
- Skills:
- Knowledge of test equipment.
- Collaborative work style fostering cooperation and teamwork.
- Ability to work effectively with employees and management at all levels, including multi-national staff, superiors, and military officers.
- Discretion in handling confidential information.
- Intermediate English communication skills, both verbal and written.
- Proficiency in Word, Excel, and Outlook.
- Strong organization and planning skills.
- Ability to read, analyze, and interpret reports and documents.
- Working Conditions:
- Ability to work in extreme weather conditions, including temperatures exceeding 120°F.
- Indoor and outdoor environments with harsh conditions, including hot, dry, desert environments, and industrial settings.
- Physical Requirements:
- Heavy lifting: exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
- Work may include heavy lifting, stooping, climbing, prolonged standing and sitting, and exposure to physical, chemical, or biological agents.
- Use of PPE required in some situations.
- Compliance with all safety regulations and policies.
At V2X, we are committed to equal employment opportunity and fostering an inclusive, diverse workplace. We treat all individuals with fairness, respect, and dignity, leveraging diverse experiences and skills to innovate and succeed globally.
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Reservations & Communications Agent
Posted today
Job Viewed
Job Description
Overview
Join to apply for the Reservations & Communications Agent role at Four Seasons Hotels and Resorts .
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
What You Will Do- Answer incoming phone calls promptly and professionally, using guest names when possible and routing calls accurately.
- Handle and convert inquiries into confirmed bookings for rooms, spa, restaurants, and in-room dining services.
- Manage and respond to the hotel’s reservations and guest communications email inboxes.
- Run daily reports and distribute to relevant departments including Sales & Marketing and senior leadership.
- Process messages, mobile instant messages, wake-up calls, and facsimiles in a timely and accurate manner.
- Handle guest concerns and complaints with care, in line with Four Seasons policies.
- Contact guests prior to arrival for preferences or special requests, and ensure accurate updates in the system.
- Confirm and guarantee reservations, clear waitlists, and highlight VIP or Special Attention guests.
- Support guest recognition efforts by verifying profiles and flagging return guests.
- Coordinate with Front Desk and Central Reservations to review bookings and resolve inconsistencies.
- Support minor technical issues involving phones, fax machines, or internet services in guest areas.
- Excellent communication skills in both English and Arabic.
- At least two years of experience in a similar role, ideally in a luxury hospitality environment.
- Strong administrative and computer literacy skills.
- A proactive approach, exceptional attention to detail, and a passion for guest service.
- Full board shared accommodation in a high-quality, well-equipped employee compound
- Complimentary stays at Four Seasons properties worldwide
- Regular team-building, social, and sporting events
- Paid annual home leave with airfare
- High-quality staff meals
- Transportation to and from the hotel
- Free Wi-Fi in staff accommodation and shuttle buses
Work authorization will be provided for the successful candidate.
#J-18808-LjbffrReservations & Communications Agent
Posted today
Job Viewed
Job Description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
What You Will Do
Answer incoming phone calls promptly and professionally, using guest names when possible and routing calls accurately.
Handle and convert inquiries into confirmed bookings for rooms, spa, restaurants, and in-room dining services.
Manage and respond to the hotel’s reservations and guest communications email inboxes.
Run daily reports and distribute to relevant departments including Sales & Marketing and senior leadership.
Process messages, mobile instant messages, wake-up calls, and facsimiles in a timely and accurate manner.
Handle guest concerns and complaints with care, in line with Four Seasons policies.
Contact guests prior to arrival for preferences or special requests, and ensure accurate updates in the system.
Confirm and guarantee reservations, clear waitlists, and highlight VIP or Special Attention guests.
Support guest recognition efforts by verifying profiles and flagging return guests.
Coordinate with Front Desk and Central Reservations to review bookings and resolve inconsistencies.
Support minor technical issues involving phones, fax machines, or internet services in guest areas.
What You Bring
Excellent communication skills in both
English and Arabic.
At least two years of experience in a similar role, ideally in a luxury hospitality environment.
Strong administrative and computer literacy skills.
A proactive approach, exceptional attention to detail, and a passion for guest service.
What We Offer
Full board shared accommodation in a high-quality, well-equipped employee compound
Complimentary stays at Four Seasons properties worldwide
Regular team-building, social, and sporting events
Paid annual home leave with airfare
High-quality staff meals
Transportation to and from the hotel
Free Wi-Fi in staff accommodation and shuttle buses
Work Authorization Work authorization will be provided for the successful candidate.
We look forward to welcoming you to our team!
#J-18808-Ljbffr
Reservations & Communications Agent
Posted today
Job Viewed
Job Description
Join to apply for the
Reservations & Communications Agent
role at
Four Seasons Hotels and Resorts . About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. What You Will Do
Answer incoming phone calls promptly and professionally, using guest names when possible and routing calls accurately. Handle and convert inquiries into confirmed bookings for rooms, spa, restaurants, and in-room dining services. Manage and respond to the hotel’s reservations and guest communications email inboxes. Run daily reports and distribute to relevant departments including Sales & Marketing and senior leadership. Process messages, mobile instant messages, wake-up calls, and facsimiles in a timely and accurate manner. Handle guest concerns and complaints with care, in line with Four Seasons policies. Contact guests prior to arrival for preferences or special requests, and ensure accurate updates in the system. Confirm and guarantee reservations, clear waitlists, and highlight VIP or Special Attention guests. Support guest recognition efforts by verifying profiles and flagging return guests. Coordinate with Front Desk and Central Reservations to review bookings and resolve inconsistencies. Support minor technical issues involving phones, fax machines, or internet services in guest areas. What You Bring
Excellent communication skills in both English and Arabic. At least two years of experience in a similar role, ideally in a luxury hospitality environment. Strong administrative and computer literacy skills. A proactive approach, exceptional attention to detail, and a passion for guest service. What We Offer
Full board shared accommodation in a high-quality, well-equipped employee compound Complimentary stays at Four Seasons properties worldwide Regular team-building, social, and sporting events Paid annual home leave with airfare High-quality staff meals Transportation to and from the hotel Free Wi-Fi in staff accommodation and shuttle buses Work Authorization
Work authorization will be provided for the successful candidate.
#J-18808-Ljbffr