15 Cloud Support jobs in Kuwait

Join to apply for the

Cloud Support Engineer

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Cloud Support Engineer

role at

Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location:

This is a globally remote role, unless specified otherwise.

The role entails

Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

What are we looking for in you

Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Hands-on and extensive working experience in supporting Linux systems including 3 or more of: Virtualization / Cloud - primarily using KVM or OpenStack. Containers - especially with Docker, LXD/LXC, or Kubernetes. Storage technologies - block, object and network. Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.). Cloud computing expertise in provisioning, monitoring, orchestration, etc. Advanced troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to escalate to the correct team. Programming fundamentals in any language. Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. Ability to travel internationally twice a year for company events up to two weeks long.

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Summary We are looking for a skilled Microsoft Active Directory, Office 365, and Azure Engineer to design, implement, and maintain our identity, collaboration, and cloud services. The ideal candidate will bring deep expertise in Active Directory (AD), Microsoft 365 (M365), and Azure cloud technologies, supporting a secure and scalable hybrid IT environment Job Responsibilities •Manage, maintain, and optimize Active Directory (AD), including Group Policy Objects (GPOs) and Domain Controllers. •Troubleshoot authentication, replication, and domain trust issues across on-premises and cloud environments. •Implement and maintain AD security best practices including Privileged Access Management (PAM) and tiered administration models. •Lead AD migrations, upgrades, and disaster recovery initiatives. •Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune. •Implement governance and policies for Microsoft Teams, SharePoint permissions, and OneDrive synchronization. •Manage Microsoft 365 licensing, security groups, and tenant configurations. •Deploy and support Azure Active Directory (Azure AD), Conditional Access Policies, and Multi-Factor Authentication (MFA). •Implement and manage Azure AD Connect for hybrid identity synchronization. •Configure Enterprise Applications, Single Sign-On (SSO), and OAuth authentication mechanisms. •Enforce Azure RBAC and other identity security best practices. •Manage and optimize Windows Server environments (2016/2019/2022) with AD, DNS, and DHCP roles. •Automate administrative tasks using PowerShell, Microsoft Graph API, and Azure Automation. •Monitor identity logs and analytics to detect anomalies and ensure compliance with security policies. •Collaborate with security, networking, and application teams to ensure seamless integration across systems. •Provide Tier 3 support for complex identity, authentication, and collaboration issues. •Maintain up-to-date documentation, SOPs, and technical knowledge bases. Skills Candidate Requirements •Bachelor's degree in Information Technology, Computer Science, or equivalent experience. •5+ years of hands-on experience managing Active Directory, Microsoft 365, and Azure AD in enterprise environments. •Proven expertise in Office 365 administration, including Exchange Online, SharePoint Online, Teams, and OneDrive. •Strong knowledge of Windows Server, DNS, DHCP, and GPOs. •Proficiency in PowerShell scripting for automation, reporting, and troubleshooting. •Experience with Azure AD Connect, Identity Federation, and Conditional Access configurations. •Deep understanding of Office 365 security and compliance features. •Experience with Office 365 migrations, upgrades, and tenant management. •Excellent problem-solving skills with strong attention to detail. •Strong communication and interpersonal skills. •Ability to work in cross-functional teams. Skills •Advanced PowerShell scripting for Microsoft 365 and Azure automation. •Solid understanding of networking concepts, including DNS, DHCP, VPNs, and firewalls. •Experience with email security solutions and filtering technologies. •Familiarity with ITIL or other IT Service Management (ITSM) frameworks.

#J-18808-Ljbffr

The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields At least 2 years of experience in an equivalent job position and project management Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports Only for Kuwait residents

#J-18808-Ljbffr

Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures. Job Responsibilities: Troubleshoot servers, network, and Desktops infrastructure. Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc. Ensure new & existing stores and restaurants have all required IT infrastructure. Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware. Provide technical support to all departments and business units related to Application, Security, Internet etc. Prepare and update network diagrams for offices and other work locations. Administer Data backups, recovery and anti-viruses for Servers and Desktop. Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals. Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required. Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users. Skills Experience & Qualification Bachelor’s degree in computer science, IT, Software Engineering or similar At least 3 – 5 years’ experience in the similar field Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure English communication, Arabic is preferable

#J-18808-Ljbffr

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide efficient, quality service and assistance to Business Account subscribers.**

**Key Accountabilities and Activities:
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution**

**Other Information:
- Good general knowledge of telecommunications products and services.
- Good command of using operational systems like BSCS, Info cell, Oracle and SQL.
- Strong customer service experience.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English essential and fluency in Arabic an advantage.
- MS Office

**Note: you will be required to attach the following**:

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

**Provide efficient, quality service and assistance to Business Account subscribers. **Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications**:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution

Technical Support Position Required In Ardhiya

Featured

• 1 year ago

Technical Support Position Required In Ardhiya. We are looking for a Technical Support professional to join a well-known firm with the following qualifications and experience:

Bachelor’s degree in information technology or computer science.
Proven professional experience in IT ranging from 3 to 5 years.
Experience with operating systems, switch and access point configuration, local and remote network management, and surveillance.
Knowledge of Microsoft Dynamics ERP (D365).
MCSE and CCNA certifications are preferred.
It is preferable to have a Kuwait driving license.
If you meet the requirements, please submit your CV to (emailprotected) .

#J-18808-Ljbffr

Featured

• 2 years ago

IT Technical Support Position Available in Shuwaikh. We are looking for a suitable applicant to work as IT Technical Support for our reputable organization. The following are key qualifications and responsibilities:

Basic understanding of LAN and WAN.
Network and server infrastructure monitoring and maintenance.
Knowledge of Windows Servers and the FortiGate Firewall.
Operating system, software, and printer installation and configuration.
Odoo ERP System knowledge.
1-2 years of IT support experience is required.
A bachelor’s degree is required.
Transferable Residency is defined under Article 18.
Wage: 300 KWD

If you meet these qualifications and are interested, please send your resume to (emailprotected) .

#J-18808-Ljbffr

Featured 2 years ago IT Technical Support Position Available in Shuwaikh. We are looking for a suitable applicant to work as IT Technical Support for our reputable organization. The following are key qualifications and responsibilities: Basic understanding of LAN and WAN. Network and server infrastructure monitoring and maintenance. Knowledge of Windows Servers and the FortiGate Firewall. Operating system, software, and printer installation and configuration. Odoo ERP System knowledge. 1-2 years of IT support experience is required. A bachelor’s degree is required. Transferable Residency is defined under Article 18. Wage: 300 KWD If you meet these qualifications and are interested, please send your resume to (emailprotected) .

#J-18808-Ljbffr