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Cloud Field Engineering Manager

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Canonical 12 hours ago Be among the first 25 applicants Join to apply for the

Cloud Field Engineering Manager

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Canonical This is an opportunity to run a field engineering team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.

We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.

We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.

The role of a Cloud Field Engineering Manager at Canonical

The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.

A Cloud Field Engineering Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.

Location:

This role will be home based, managing a team in your time zone.

What your day will look like

Lead and develop a team of Field engineers, ranging from graduate to senior, in the areas of Presales and Professional Services Solve customer problems by promoting our technologies and being a trusted advisor Work remotely in a single major time zone Coach, mentor, and offer career development feedback Identify and measure team health indicators Implement disciplined engineering processes Represent your team and product to stakeholders, partners, and customers Develop and evangelise great engineering and organisational practices Plan and manage progress on agreed goals and projects Be an active part of the leadership team, collaborating with other leaders

What we are looking for in you

Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc. Practical knowledge of Linux and networking Experience in technical presales You are a dynamic person who loves to jump in new projects and interact with people Excellent verbal and written communication skills in English Passion and a track record of developing and growing people Experience in leading, coaching and mentoring engineers Organised and able to ensure your team delivers timely, high quality results An exceptional academic track record from high school and, preferably, university as well Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.

Additional skills that you might also bring

Second language - Spanish or French preferred Python knowledge Experience collaborating with external partners Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Technical Manager - Automotive and Industrial

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Salesforce Engineering Manager, Commercial Systems

Engineering Manager for IAM (Identity and Access Management)

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Job Summary

We are looking for a skilled Microsoft Active Directory, Office 365, and Azure Engineer to design, implement, and maintain our identity, collaboration, and cloud services. The ideal candidate will bring deep expertise in Active Directory (AD), Microsoft 365 (M365), and Azure cloud technologies, supporting a secure and scalable hybrid IT environment

Job Responsibilities

•Manage, maintain, and optimize Active Directory (AD), including Group Policy Objects (GPOs) and Domain Controllers.

•Troubleshoot authentication, replication, and domain trust issues across on-premises and cloud environments.

•Implement and maintain AD security best practices including Privileged Access Management (PAM) and tiered administration models.

•Lead AD migrations, upgrades, and disaster recovery initiatives.

•Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune.

•Implement governance and policies for Microsoft Teams, SharePoint permissions, and OneDrive synchronization.

•Manage Microsoft 365 licensing, security groups, and tenant configurations.

•Deploy and support Azure Active Directory (Azure AD), Conditional Access Policies, and Multi-Factor Authentication (MFA).

•Implement and manage Azure AD Connect for hybrid identity synchronization.

•Configure Enterprise Applications, Single Sign-On (SSO), and OAuth authentication mechanisms.

•Enforce Azure RBAC and other identity security best practices.

•Manage and optimize Windows Server environments (2016/2019/2022) with AD, DNS, and DHCP roles.

•Automate administrative tasks using PowerShell, Microsoft Graph API, and Azure Automation.

•Monitor identity logs and analytics to detect anomalies and ensure compliance with security policies.

•Collaborate with security, networking, and application teams to ensure seamless integration across systems.

•Provide Tier 3 support for complex identity, authentication, and collaboration issues.

•Maintain up-to-date documentation, SOPs, and technical knowledge bases.

Skills

Candidate Requirements

•Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

•5+ years of hands-on experience managing Active Directory, Microsoft 365, and Azure AD in enterprise environments.

•Proven expertise in Office 365 administration, including Exchange Online, SharePoint Online, Teams, and OneDrive.

•Strong knowledge of Windows Server, DNS, DHCP, and GPOs.

•Proficiency in PowerShell scripting for automation, reporting, and troubleshooting.

•Experience with Azure AD Connect, Identity Federation, and Conditional Access configurations.

•Deep understanding of Office 365 security and compliance features.

•Experience with Office 365 migrations, upgrades, and tenant management.

•Excellent problem-solving skills with strong attention to detail.

•Strong communication and interpersonal skills.

•Ability to work in cross-functional teams.

Skills

•Advanced PowerShell scripting for Microsoft 365 and Azure automation.

•Solid understanding of networking concepts, including DNS, DHCP, VPNs, and firewalls.

•Experience with email security solutions and filtering technologies.

•Familiarity with ITIL or other IT Service Management (ITSM) frameworks.

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Job Summary We are looking for a skilled Microsoft Active Directory, Office 365, and Azure Engineer to design, implement, and maintain our identity, collaboration, and cloud services. The ideal candidate will bring deep expertise in Active Directory (AD), Microsoft 365 (M365), and Azure cloud technologies, supporting a secure and scalable hybrid IT environment Job Responsibilities •Manage, maintain, and optimize Active Directory (AD), including Group Policy Objects (GPOs) and Domain Controllers. •Troubleshoot authentication, replication, and domain trust issues across on-premises and cloud environments. •Implement and maintain AD security best practices including Privileged Access Management (PAM) and tiered administration models. •Lead AD migrations, upgrades, and disaster recovery initiatives. •Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune. •Implement governance and policies for Microsoft Teams, SharePoint permissions, and OneDrive synchronization. •Manage Microsoft 365 licensing, security groups, and tenant configurations. •Deploy and support Azure Active Directory (Azure AD), Conditional Access Policies, and Multi-Factor Authentication (MFA). •Implement and manage Azure AD Connect for hybrid identity synchronization. •Configure Enterprise Applications, Single Sign-On (SSO), and OAuth authentication mechanisms. •Enforce Azure RBAC and other identity security best practices. •Manage and optimize Windows Server environments (2016/2019/2022) with AD, DNS, and DHCP roles. •Automate administrative tasks using PowerShell, Microsoft Graph API, and Azure Automation. •Monitor identity logs and analytics to detect anomalies and ensure compliance with security policies. •Collaborate with security, networking, and application teams to ensure seamless integration across systems. •Provide Tier 3 support for complex identity, authentication, and collaboration issues. •Maintain up-to-date documentation, SOPs, and technical knowledge bases. Skills Candidate Requirements •Bachelor's degree in Information Technology, Computer Science, or equivalent experience. •5+ years of hands-on experience managing Active Directory, Microsoft 365, and Azure AD in enterprise environments. •Proven expertise in Office 365 administration, including Exchange Online, SharePoint Online, Teams, and OneDrive. •Strong knowledge of Windows Server, DNS, DHCP, and GPOs. •Proficiency in PowerShell scripting for automation, reporting, and troubleshooting. •Experience with Azure AD Connect, Identity Federation, and Conditional Access configurations. •Deep understanding of Office 365 security and compliance features. •Experience with Office 365 migrations, upgrades, and tenant management. •Excellent problem-solving skills with strong attention to detail. •Strong communication and interpersonal skills. •Ability to work in cross-functional teams. Skills •Advanced PowerShell scripting for Microsoft 365 and Azure automation. •Solid understanding of networking concepts, including DNS, DHCP, VPNs, and firewalls. •Experience with email security solutions and filtering technologies. •Familiarity with ITIL or other IT Service Management (ITSM) frameworks.

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Engineering Manager - Public Cloud, Python, Golang

Join to apply for the Engineering Manager - Public Cloud, Python, Golang role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet 2-4 times a year in interesting locations worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Engineering Manager to lead a team that works closely with cloud giants like Amazon, Microsoft, and Google to optimize Ubuntu for their infrastructure. The team builds, tests, and publishes base Ubuntu images used by millions, ensuring performance and security in cloud environments. Our goal is to deliver the best public cloud VM experience and specialized images for various purposes, celebrating differentiation while maintaining a uniform user experience.

As an engineering manager, you will bring both technical and management skills to lead your team and represent it in partner engagements. You will ensure stability and functionality for cloud users, automate image delivery, and support workloads from web servers to AI-enabled servers, VMs, and containers.

Your primary responsibility is to support your team—helping them grow, do valuable work, and enjoy their time at Canonical. You will influence culture, facilitate technical delivery, and contribute to strategy and execution. Fluency in Python and Golang, along with architecture and code review skills, are essential. You will uphold engineering best practices, documentation, quality, and performance, while managing your team effectively.

The role entails:

1. Building and leading a team of engineers in your timezone
2. Developing talent through coaching, mentoring, and career development
3. Demonstrating sound engineering principles and contributing to team goals
4. Managing expectations with stakeholders
5. Leading agile software development practices
6. Fostering a healthy, collaborative engineering culture
7. Participating in leadership and collaborating across the organization
8. Building reliable image delivery and testing pipelines
9. Engaging with internal teams, open source community, and partners
10. Working remotely with up to 15% travel for events

Ideal candidates will:

• Enjoy mentoring and developing people
• Be passionate about software development
• Focus on delivering high-quality software on time
• Have experience with agile methodologies
• Hold a Bachelor's or equivalent in Computer Science, STEM, or similar
• Have software development experience in Python or Golang
• Possess effective communication skills
• Have practical experience with cloud providers like AWS, Azure, or Google Cloud

What we offer:

• Distributed work environment with biannual in-person sprints
• USD 2,000 annual learning and development budget
• Annual compensation review
• Recognition rewards, holiday leave, parental leave
• Wellness programs and travel opportunities

About Canonical

Canonical pioneers open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and promote excellence. Most colleagues work remotely, and working here means thinking differently, learning new skills, and raising your game.

Canonical is an equal opportunity employer, valuing diversity and inclusion.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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Engineering Manager - Public Cloud, Python, Golang

Join to apply for the

Engineering Manager - Public Cloud, Python, Golang

role at

Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet 2-4 times a year in interesting locations worldwide to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an Engineering Manager to lead a team that works closely with cloud giants like Amazon, Microsoft, and Google to optimize Ubuntu for their infrastructure. The team builds, tests, and publishes base Ubuntu images used by millions, ensuring performance and security in cloud environments. Our goal is to deliver the best public cloud VM experience and specialized images for various purposes, celebrating differentiation while maintaining a uniform user experience. As an engineering manager, you will bring both technical and management skills to lead your team and represent it in partner engagements. You will ensure stability and functionality for cloud users, automate image delivery, and support workloads from web servers to AI-enabled servers, VMs, and containers. Your primary responsibility is to support your team—helping them grow, do valuable work, and enjoy their time at Canonical. You will influence culture, facilitate technical delivery, and contribute to strategy and execution. Fluency in Python and Golang, along with architecture and code review skills, are essential. You will uphold engineering best practices, documentation, quality, and performance, while managing your team effectively. The role entails: Building and leading a team of engineers in your timezone Developing talent through coaching, mentoring, and career development Demonstrating sound engineering principles and contributing to team goals Managing expectations with stakeholders Leading agile software development practices Fostering a healthy, collaborative engineering culture Participating in leadership and collaborating across the organization Building reliable image delivery and testing pipelines Engaging with internal teams, open source community, and partners Working remotely with up to 15% travel for events Ideal candidates will: Enjoy mentoring and developing people Be passionate about software development Focus on delivering high-quality software on time Have experience with agile methodologies Hold a Bachelor's or equivalent in Computer Science, STEM, or similar Have software development experience in Python or Golang Possess effective communication skills Have practical experience with cloud providers like AWS, Azure, or Google Cloud What we offer: Distributed work environment with biannual in-person sprints USD 2,000 annual learning and development budget Annual compensation review Recognition rewards, holiday leave, parental leave Wellness programs and travel opportunities About Canonical Canonical pioneers open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and promote excellence. Most colleagues work remotely, and working here means thinking differently, learning new skills, and raising your game. Canonical is an equal opportunity employer, valuing diversity and inclusion. Seniority level

Mid-Senior level Employment type

Full-time Job function

Engineering and Information Technology Industries

Software Development

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Join to apply for the Cloud Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Cloud Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location: This is a globally remote role, unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  
  

What are we looking for in you

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Responsible for the configuration, implementation, and maintenance of various technologies managed by the IT Infrastructure department. This position will focus on the operation and administration of cloud infrastructure systems, managing and maintaining cloud security controls.

Your Responsibilities

Functional

• Manage and support Microsoft office 365 suite, Azure Identity, endpoint management (Intune) and Microsoft SharePoint online
• Deploy and operate cloud infrastructure resources, virtual machines, licenses, services and network integration
• Manage and monitor Microsoft Defender for Endpoint to ensure real-time threat detection
• Implement security access controls, maintain the cloud infrastructure security posture and hands-on experience on Microsoft Defender XDR suite and Microsoft 365 security and compliance portal
• Participate in security incidents and forensic analysis upon requirement
• Ensure infrastructure compliance with industry systems standards
• Write scripts for the purpose of automating routine tasks, reports and ad hoc requirements
• Address events raised by monitoring systems and analyz alerts’ trends to ensure system healthiness
• Monitor, plan and coordinate the distribution of and applying operating system updates, patches and configuration changes
• Work with system and services’ architects during major incidents and planned changes
• Perform data backups and disaster recovery operations

• Document system configuration and incident technical details upon requirement

General

• Ensure all Company and Department policies and procedures are followed.
• Follows IT standards and defined processes and policies for workflow using a systematic approach, to complete assigned tasks.
• Ensure a positive service image in the user community.
• Manage several projects concurrently.
• Perform other duties as assigned.

IT Security

• Implement and act in accordance with the organization’s information security policies.
• Protect assets from unauthorized access, disclosure, modification, destruction or interference.
• Execute particular security processes or activities.
• Ensure responsibility is assigned to the individual for actions taken.
• Report security events or potential events or other security risks to the organization.

Your Qualifications

• Bachelor's degree in computer science or an equivalent
• Minimum of 3 years of systems experience
• Proven experience on Microsoft 365 administration, Azure Identity, SharePoint and OneDrive, Microsoft Defender for Endpoint and Microsoft Defender for Cloud

Your Proficiencies

• Domain knowledge of cloud infrastructure setup like Azure, AWS and Oracle cloud
• Deep knowledge in IT Infrastructure, Operation systems (Windows, Linux), Microsoft SQL server, Virtualization, High availability, Network LAN/WAN technologies and Monitoring tools,
• Good knowledge of several programming languages for scripting or automation of routine tasks, like Python and PowerShell

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Join to apply for the

Cloud Support Engineer

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Cloud Support Engineer

role at

Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location:

This is a globally remote role, unless specified otherwise.

The role entails

Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

What are we looking for in you

Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Hands-on and extensive working experience in supporting Linux systems including 3 or more of: Virtualization / Cloud - primarily using KVM or OpenStack. Containers - especially with Docker, LXD/LXC, or Kubernetes. Storage technologies - block, object and network. Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.). Cloud computing expertise in provisioning, monitoring, orchestration, etc. Advanced troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to escalate to the correct team. Programming fundamentals in any language. Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. Ability to travel internationally twice a year for company events up to two weeks long.

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Responsible for the configuration, implementation, and maintenance of various technologies managed by the IT Infrastructure department. This position will focus on the operation and administration of cloud infrastructure systems, managing and maintaining cloud security controls. Your Responsibilities Functional Manage and support Microsoft office 365 suite, Azure Identity, endpoint management (Intune) and Microsoft SharePoint online Deploy and operate cloud infrastructure resources, virtual machines, licenses, services and network integration Manage and monitor Microsoft Defender for Endpoint to ensure real-time threat detection Implement security access controls, maintain the cloud infrastructure security posture and hands-on experience on Microsoft Defender XDR suite and Microsoft 365 security and compliance portal Participate in security incidents and forensic analysis upon requirement Ensure infrastructure compliance with industry systems standards Write scripts for the purpose of automating routine tasks, reports and ad hoc requirements Address events raised by monitoring systems and analyz alerts’ trends to ensure system healthiness Monitor, plan and coordinate the distribution of and applying operating system updates, patches and configuration changes Work with system and services’ architects during major incidents and planned changes Perform data backups and disaster recovery operations Document system configuration and incident technical details upon requirement General Ensure all Company and Department policies and procedures are followed. Follows IT standards and defined processes and policies for workflow using a systematic approach, to complete assigned tasks. Ensure a positive service image in the user community. Manage several projects concurrently. Perform other duties as assigned. IT Security Implement and act in accordance with the organization’s information security policies. Protect assets from unauthorized access, disclosure, modification, destruction or interference. Execute particular security processes or activities. Ensure responsibility is assigned to the individual for actions taken. Report security events or potential events or other security risks to the organization. Your Qualifications

Bachelor's degree in computer science or an equivalent Minimum of 3 years of systems experience Proven experience on Microsoft 365 administration, Azure Identity, SharePoint and OneDrive, Microsoft Defender for Endpoint and Microsoft Defender for Cloud Your Proficiencies

Domain knowledge of cloud infrastructure setup like Azure, AWS and Oracle cloud Deep knowledge in IT Infrastructure, Operation systems (Windows, Linux), Microsoft SQL server, Virtualization, High availability, Network LAN/WAN technologies and Monitoring tools, Good knowledge of several programming languages for scripting or automation of routine tasks, like Python and PowerShell

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