52 Client Services jobs in Kuwait

• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Interact with the senior management to understand updated organizational policies and new products.
• Identify practical challenges in a project to rectify the issues for final delivery.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Adept in using customer relationship management software to offer the best client services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Commendable presentation skills to convey important points to the audience effectively.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent computer skills.

#J-18808-Ljbffr

Job Summary:
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and in-person.
- Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
- Handle and resolve customer complaints or issues efficiently and professionally.
- Assist with claim submissions, approvals, and follow-up processes.
- Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
- Update and maintain customer records and documentation accurately.
- Ensure compliance with company policies, procedures, and insurance regulations.
- Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
- Provide feedback on service improvements and customer satisfaction trends.
- Always maintain confidentiality of information.
**Qualification and requirements:**
- Bachelor's degree Administration, Insurance, Healthcare, or a related field.
- Experience working in the Kuwaiti healthcare or insurance market.
- Familiarity with health insurance regulations and practices in Kuwait.
- Previous experience in customer service, preferably in the insurance or healthcare sector.
- Strong communication skills in English and Arabic (verbal and written).
- Good knowledge of medical insurance terminology and processes.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

Customer Service Representative page is loaded Customer Service Representative Apply remote type On-site locations Kuwait time type Full time posted on Posted Today job requisition id 25008989 Job Summary: We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and in-person. • Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. • Handle and resolve customer complaints or issues efficiently and professionally. • Assist with claim submissions, approvals, and follow-up processes. • Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns. • Update and maintain customer records and documentation accurately. • Ensure compliance with company policies, procedures, and insurance regulations. • Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner. • Provide feedback on service improvements and customer satisfaction trends. • Always maintain confidentiality of information. Qualification and requirements: • Bachelor’s degree Administration, Insurance, Healthcare, or a related field. • Experience working in the Kuwaiti healthcare or insurance market. • Familiarity with health insurance regulations and practices in Kuwait. • Previous experience in customer service, preferably in the insurance or healthcare sector. • Strong communication skills in English and Arabic (verbal and written). • Good knowledge of medical insurance terminology and processes. • Excellent problem-solving and conflict resolution skills. • Ability to multitask and work in a fast-paced environment. • Proficiency in Microsoft Office and customer service software (CRM systems). Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary) About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If

you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

#J-18808-Ljbffr

Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details. Interact with the senior management to understand updated organizational policies and new products. Identify practical challenges in a project to rectify the issues for final delivery. Skills Previous association with a company in the role of a customer service executive or representative. Adept in using customer relationship management software to offer the best client services. Proficient in answering phone calls with professional etiquette and a friendly tone. Commendable presentation skills to convey important points to the audience effectively. Ability to multi-task, prioritize, and manage time effectively. Excellent computer skills.

#J-18808-Ljbffr

A well reputed Fashion & Retail company is looking to immediately hire a "Customer Service Representative"
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Co-ordinate with bloggers and models as and when required.
- Maintain proper records and file invoices/orders digitally or/and manually
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- At least 1-2yrs. of experience in a similar role is preferred.
- Track record of over-achieving quota will be a plus
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Must be bilingual.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Salary**: From KD250.000 per month

Application Question(s):

- What is your salary expectation
- This is an urgent opening. Can you join immediately?

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Arabic (required)

Al Kout

Al Kuwait

Full time

**Ref**: JB4981206

**Ref**: JB4981206

**Job Description**:
Perform tasks as directed in pursue of the achievement of excellent customer service.
Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern.
Coordinate with other Departments, key tenants, suppliers and center’s advertising and public relations agencies to ensure excellent service delivery.
Check cleanliness and operation of the Mall levels including its gates and ensure that they are clean and communicate any issues to the concerned Department.
Keep a good communication with all the colleagues such as management and supervisors to ensure smooth and harmonious atmosphere.
Ensure customer satisfaction through personal recognition and prompt cordial attention from the MALL visit until the customer leaves the center.
Ensure repeat customers and first-time visitors receive recognition and prompt service.
Ensure product knowledge is up to date and awareness of Mall Events, local events, venues, and transportation options.
Follow up courtesy calls for customers who experienced issues.
Inspect the Mall according to daily shift checklist to ensure quality assurance and communicate issues and maintenance gaps to the concerned Department to ensure the highest quality assurance is applied.
Promote Inter-Mall Shops and facilities.
Prepare customer service requisitions for amenities on a timely basis.
Attend shift briefings on time to share valuable feedback and to facilitate communications for smooth operations.
Perform other related duties as and when assigned

**Skills**:
Minimum experience of 2 years in Customer Service in hospitality industry preferred

High School Diploma, Bachelor’s Degree preferred

Strong communication skills and fluency in English and Arabic (preferred)

Must have strong interpersonal skills

6 days a week in 8-hour rotational shifts

Job Details

Job Location
Al Kuwait, Kuwait

Job Role
Customer Service

Employment Status
Full time

Employment Type
Employee

Number of Vacancies
2

Job Division
Al Kout

Career Level
Mid Career

Years of Experience
**Min**: 2 Max: 5

Residence Location
Kuwait

Nationality
Kuwait

Degree
High school or equivalent

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
The **Field Service Representatives (FSR)** roles and responsibilities are to provide technical support, maintenance, and operational assessments for technical systems associated with a Counter UAS capability. The FSR should have sufficient technical knowledge to provide tier two level support for maintenance, repairs and troubleshooting of Sensor (radars) and computer systems. This position would be full-time at an overseas location.
Travel is required to support multiple sites both within the deployed country and nearby countries.
**What You'll Be Doing:**
+ Performs the full range of onsite technical support. Refers complex and unusual problems to the appropriate subject matter experts. Applies problem solving skills to address most situations.
+ Provide tier two support to the operational components of the system (radar, computers, software).
+ Produce a variety of written documents including memoranda, maintenance reports, and engineering surveys or service reports detailing specific services planned or performed.
+ Engage in work that can on occasion be physically demanding.
+ Conducts periodic and refresher training in accordance with program guidance from U.S. Government and third party contractors regarding the proper use and use, care, maintenance, and preventive maintenance of assigned systems.
+ Communicate complex technical issues including the drafting of written reports on recommendations to program personnel and weekly activity reports.
+ Documents all installations, maintenance, repair actions, requisitions, and receipt of equipment.
+ Maintain an expert level knowledge of installed base products and strive to sustain and improve the current technical security capabilities.
+ Possess direct working knowledge of computer systems, computer security, and familiarity with operating systems, hardware platforms, and networks.
**What Required Skills You'll Bring:**
+ Minimum 10 years of technical and related experience in the field of coordination and technical support for radars.
+ Bachelor's degree in Systems Engineering, Computer Science, or a related field, or equivalent professional experience (2 years of relevant experience in lieu of degree).
+ Two years of experience in installation and maintenance of electronic systems .
+ Knowledge of Linux, Microsoft Windows OS, MS Office, Visio, and Auto CAD.
+ Ability to work in a fast-paced, high-pressure environment while handling multiple tasks simultaneously.
+ Excellent interpersonal skills with the ability to build and maintain a rapport and professional working relationships.
+ Excellent writing and verbal skills.
+ Active Top Secret security w/SCI Eligibility clearance required.
+ US citizenship is required.
**What Required Skills You'll Bring:**
+ Active TS/SCI security clearance preferred.
+ Technical systems installation experience (electrical/power, cabling, etc.)
+ Technical experience setting up, servicing, and maintaining radar systems.
+ Understanding of the Counter UAS mission and associated issues.
**Security Clearance Requirement:**
An active Top Secret security clearance is required for this position?
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $100,900.00 - $176,600.00
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

Long Description Job Summary
The Customer Service Representative in this department will be responsible for the study and assessment of the insurance policies in the Motor Underwriting Department.
Job Responsibilities
- Ensure timely and accurate preparation and delivery of policies and endorsements in compliance with the prescribed policies and guidelines of the company in order to serve customers efficiently
- Provide quotations for new and renewals business.
- Weekly filing policy, Data entry, keeping a tracker and provide reports to management.
- Follow up with non-receivable policy after renewal issuing.
- Assess the risk and classify it according to its likelihood of loss, and proof if the risk should be accepted and if so, how the policy should be issued and determining the premium that needs to be charged to insure the risk.
- Manage business communication with corporate, non-captive & captive business and dealing with Brokers to Issue there Polices Required.
- Follow Up for all Motor new or renewed insurance Policies Issued in the Head office from Issue date until filing.
- Approval to new & Renew policies in the System After Issued.
- Coordinating with the finance department for the monthly closing.
- Working along with Enaya sales staff
- Diploma or Bachelors degree - open to Fresh graduates
- Good computer skills (MS Office)
- Proficiency in English
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with high level of dedication

Education

Interact with customers and service all transactional requirements.
- Service standards as defined to be adhered at all times.
- Any other assignments as defined by the Manager or Supervisor from time to time.
- Maintain service quality - (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.
- Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
- Keep customer information confidentiality.
- Abide by IT Security policy and procedures.
- Number of calls answered and average time of call as per industry standards.
- Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
- Fast response and process to financial and non-financial.
- Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.
- Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit.
- Accordingly lead & supervise the team of CSR to run normal Virtual Banking transactions and tasks assigned by superiors.
- Communicate with Operations Officer/Operations Manager in case of need to solve service emergency.

**Skills**:

- Planning and organizing
- Communication
- Client Focus

**Easy Apply