8 Client Relationships jobs in Kuwait

Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth. The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions. Responsibilities

Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities. Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience. Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery. Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients. Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights. Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management. Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience. Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact. Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems. Stay updated on industry developments and competitor offerings to position our products effectively in the market. Facilitate communication between departments to ensure customer requirements are met efficiently and effectively. Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention. Qualifications (Preferred Candidate)

Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders. Strong analytical skills, capable of interpreting data to drive business improvements and decision-making. Ability to work independently and as part of a team, demonstrating leadership and accountability. Detail-oriented, with excellent organizational and time management skills. Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite. A strategic thinker with a customer-centric mindset and problem-solving orientation. Ability to handle challenging situations with professionalism, empathy, and negotiation skills. Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus. Willingness to travel occasionally to meet clients, attend industry events, or support regional operations. Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable. Skills Skills

Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction. Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members. Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery. Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust. Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities. CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights. Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction. Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells. Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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We are part of an industry leading Broker, regulated in multiple jurisdictions offering CFD trading in FX, Commodities and Equities. We are seeking dynamic and results-oriented Sales Professionals to join our team in Kuwait. This role is ideal for individuals who are passionate about sales and eager to contribute to a thriving business environment. As a Sales Professional, you will play a crucial role in acquiring new clients, driving revenue growth and establishing strong relationships with clients. The ideal candidate will possess a blend of sales acumen, interpersonal skills, and a proactive approach to identifying and pursuing new business opportunities. We offer extensive product training and successful candidates can look for career growth and excellent remuneration.

Responsibilities:

1. Identify and develop new business opportunities through networking and prospecting.
2. Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
3. Conduct market research to understand customer needs and industry trends.
4. Prepare and deliver compelling sales presentations and proposals to potential clients.
5. Achieve and exceed sales targets and performance metrics set by the management.
6. Collaborate with the marketing team to develop effective promotional strategies.
7. Provide regular reports on sales activities and performance to management.
8. Attend industry events and trade shows to represent the company and network with potential clients.
9. Stay updated on product knowledge and industry developments to effectively communicate with clients.
10. Participate in training and development programs to enhance sales skills and product knowledge.

Preferred Candidate:

1. Strong communication and interpersonal skills.
2. Proven track record of achieving sales targets.
3. Ability to work independently and as part of a team.
4. Excellent negotiation and closing skills.
5. Self-motivated with a positive attitude and a strong work ethic.
6. Familiarity with CRM software and sales tracking tools.
7. Ability to adapt to changing market conditions and client needs.
8. Strong analytical skills to assess sales performance and market trends.
9. Willingness to travel as needed for client meetings and events.
10. Fluency in English, Arabic & any other language is a plus.

Skills

Skills

• Proficient in sales techniques and strategies.
• Prior experience in FX sales and exposure to MetaTrader platforms.
• Highest standards of personal integrity and business ethics.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to analyze data and market trends.
• Familiarity with digital marketing tools and platforms.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.
• Team player with a collaborative mindset.
• Multi lingual - Arabic / English / Hindi

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We are part of an industry leading Broker, regulated in multiple jurisdictions offering CFD trading in FX, Commodities and Equities. We are seeking dynamic and results-oriented Sales Professionals to join our team in Kuwait. This role is ideal for individuals who are passionate about sales and eager to contribute to a thriving business environment. As a Sales Professional, you will play a crucial role in acquiring new clients, driving revenue growth and establishing strong relationships with clients. The ideal candidate will possess a blend of sales acumen, interpersonal skills, and a proactive approach to identifying and pursuing new business opportunities. We offer extensive product training and successful candidates can look for career growth and excellent remuneration. Responsibilities: Identify and develop new business opportunities through networking and prospecting. Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention. Conduct market research to understand customer needs and industry trends. Prepare and deliver compelling sales presentations and proposals to potential clients. Achieve and exceed sales targets and performance metrics set by the management. Collaborate with the marketing team to develop effective promotional strategies. Provide regular reports on sales activities and performance to management. Attend industry events and trade shows to represent the company and network with potential clients. Stay updated on product knowledge and industry developments to effectively communicate with clients. Participate in training and development programs to enhance sales skills and product knowledge. Preferred Candidate: Strong communication and interpersonal skills. Proven track record of achieving sales targets. Ability to work independently and as part of a team. Excellent negotiation and closing skills. Self-motivated with a positive attitude and a strong work ethic. Familiarity with CRM software and sales tracking tools. Ability to adapt to changing market conditions and client needs. Strong analytical skills to assess sales performance and market trends. Willingness to travel as needed for client meetings and events. Fluency in English, Arabic & any other language is a plus. Skills Skills Proficient in sales techniques and strategies. Prior experience in FX sales and exposure to MetaTrader platforms. Highest standards of personal integrity and business ethics. Strong customer service orientation. Excellent verbal and written communication skills. Ability to analyze data and market trends. Familiarity with digital marketing tools and platforms. Strong organizational and time management skills. Ability to work under pressure and meet deadlines. Team player with a collaborative mindset. Multi lingual - Arabic / English / Hindi

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Responsibilities

• Analyzing customer complaints, developing corrective strategies.

Experience & Qualifications

• Holds a degree in Marketing, Communications or Business


• At least 3 – 5 years’ experience in the similar field


• Previous experience with customer service


• MS Office experience


• Arabic & English communication

Skills

• Strong drive, leadership, analytical thinking, problem-solving skills, computer competencies and excellent communication skills.


• Excellent written and oral communication abilities


• Strong negotiation skills


• Superior problem-solving skills in business and everyday situations


• Able to apply critical thinking skills to resolve difficult issues


• Friendly and pleasant voice


• Able to remain calm in frustrating situations


• Engaging and outgoing personality


• Able to listen to and comprehend people’s problems with the intent to solve them


• Excellent record-keeping and data entry skills


• Very organized and thorough


• Detail-oriented


• Able to remain focused on the task at hand

Abilities & Skills

• Excellent interpersonal & communication skills


• Problem solving skills


• Strong negotiation skills


• Well organized and systematic approach

Competencies

• Develop & manage self


• Problem solve


• Deliver results


• Relationships & teamwork

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Responsibilities

Analyzing customer complaints, developing corrective strategies. Experience & Qualifications

Holds a degree in Marketing, Communications or Business At least 3 – 5 years’ experience in the similar field Previous experience with customer service MS Office experience Arabic & English communication Skills

Strong drive, leadership, analytical thinking, problem-solving skills, computer competencies and excellent communication skills. Excellent written and oral communication abilities Strong negotiation skills Superior problem-solving skills in business and everyday situations Able to apply critical thinking skills to resolve difficult issues Friendly and pleasant voice Able to remain calm in frustrating situations Engaging and outgoing personality Able to listen to and comprehend people’s problems with the intent to solve them Excellent record-keeping and data entry skills Very organized and thorough Detail-oriented Able to remain focused on the task at hand Abilities & Skills

Excellent interpersonal & communication skills Problem solving skills Strong negotiation skills Well organized and systematic approach Competencies

Develop & manage self Problem solve Deliver results Relationships & teamwork

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VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

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VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

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