11 Client Relationships jobs in Kuwait

Join to apply for the Senior/ Relationship Manager Private Banking role at Warba Bank .

Responsible for managing relationships with private banking customers and delivering exceptional services. Attract new business for the private banking segment in accordance with the overall retail strategy and risk policies. For the private banking segment, special exceptions may be given based on customer's position and social status.

• Review market intelligence reports to understand private banking customer market trends and needs.
• Execute appropriate promotional and marketing campaigns tailored for the Private Banking market.
• Promote financing against collaterals to increase assets and liabilities, achieving the bank's targets.
• Promote high-yield investment funds to customers to increase profitability.
• Create and manage investment opportunities for Private Banking clients to enhance their revenues.
• Stay updated on market conditions, trends, and overall economic outlook to respond effectively to customer queries.

Education: Bachelor's degree in Banking and Finance.

Experience: Minimum of 5 years in Relationship Management.

• Associate

• Full-time

• Sales, Accounting/Auditing, Business Development

• Banking, Investment Banking, Retail

Join to apply for the Specialist, Service Account Management role at Urban Ridge Supplies .

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.
• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/ cancelling services for b2b customers.
• Handle corporate customers' email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and sending the latest offers and keeping the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible for handling B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaints for B2B corporates for CPR.
• Be present at meetings and coordinate with NQD, network planning and implantation teams to handle all B2B network complaints as a top priority.
• Ensure product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services and proactively update on new products and services.
• Report on customers' issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts such as live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification process.
• All issue-related promotions in case if we agreed to activate the lines without attaching the TMO or promotion kit due to delay of implementation and calculate the waiver/refund amount for the customer.
• Remove promotions and pending OCC of promotions upon management approval; respond to all sales requirements and support other departments by responding to all their emails/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in the relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

Microsoft’s Enterprise Account Team focuses on empowering customers on their digital and AI journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

As an Enterprise Account Executive , you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Microsoft and customer business outcomes.

Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.

With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft.
• Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
• Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
• Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.
• Microsoft Partner Ecosystem – Knowledge of and the ability to navigate successfully within the partner ecosystem, including being knowledgeable about specific partner programs and ongoing relationships.
• Consultative Selling - The ability to understand customer needs through dialogue before recommending products/services.
  
  

• Bachelor's Degree in Business, Technology, or related field AND 6+ years experience.
• Working in an industry (e.g., financial services, retail, manufacturing, energy), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.
• Sales experience supporting Enterprise customers.
  
  

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph