6 Client Engagement jobs in Kuwait

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr

**Salary**: From KD500.000 per month

Ability to commute/relocate:

- Kuwait City: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Expected Salary?

**Experience**:

- Marketing: 1 year (preferred)

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer, we welcome with open arms the melting pot of nationalities, ethnicities, lifestyles, outlooks, and attitudes that the UAE has to offer. we also welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

We’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

• Develop a list of HCP (Speakers /non speakers) and continuously update it as per market dynamics.

• As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussion with His/her customer list to identify Scientific areas of major interest.

• As a trusted partner she/he will act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team.

• She/he to mutually co-create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.

• In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.

• In coordination with Cross functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions ,3rd party symposia, national and regional initiated Bayer events, .).

• She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.

• In collaboration with MSO team (back-office support) She/he has to plan and align meetings calendar, meeting invitations based on micro segmentation and HCP target needs.

• Work closely with Virtual Event expert (DT-CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.

• When needed the CES will facilitate the virtual meetings.

• Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)

• She/He needs to align with his peers to co-invite to meetings when appropriate and as per meeting setting and format.

• Facilitate digital networking of like-minded HCPs and educate and influence non-loyalist HCPs to increase their adoption of Bayer brands.

• Display great level of discipline and quality in maintaining ‘Data entry’ related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.

• She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on-going micro-segmentation process.

• Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.

• Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in his counry scope.

• Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).

• Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a customer evolution campaign to drive movement of key customers across adoption ladder.

• As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process).

Your Experience

• Holds bachelor's degree in pharmacy or biological sciences.

• Minimum 3 years of relevant experience within the pharmaceutical industry in the Cardiorenal therapy area within Gulf region.( Gulf experience is a MUST)

• Excellent stakeholder engagement record including partnering with TLs and institutes is required.

• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence

• Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.

• Hands on Experience of using digital & Virtual means and tools is a must.

• Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP-level data in virtual setups.

• Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.

• Good understanding of agile ways of working is desired

• Robust understanding of medico-marketing strategies and tactics

• Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.

Empowered to Achieve

At Bayer, we’re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Marketing, Sales, and Supply Chain
• Industries Chemical Manufacturing

Referrals increase your chances of interviewing at Bayer by 2x

Sign in to set job alerts for “Customer Specialist” roles. Customer Relationship Management Specialist Hiring Office Assistant – Fluent in English – Freshers Can Apply we are looking Computer operator for part time Administrative Officer – Engineering Environment

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’. We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall. At Bayer, we welcome with open arms the melting pot of nationalities, ethnicities, lifestyles, outlooks, and attitudes that the UAE has to offer. we also welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger. We’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs Come grow with us. Do Something That Moves you • Develop a list of HCP (Speakers /non speakers) and continuously update it as per market dynamics. • As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussion with His/her customer list to identify Scientific areas of major interest. • As a trusted partner she/he will act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team. • She/he to mutually co-create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective. • In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats. • In coordination with Cross functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions ,3rd party symposia, national and regional initiated Bayer events, .). • She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation. • In collaboration with MSO team (back-office support) She/he has to plan and align meetings calendar, meeting invitations based on micro segmentation and HCP target needs. • Work closely with Virtual Event expert (DT-CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar. • When needed the CES will facilitate the virtual meetings. • Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies) • She/He needs to align with his peers to co-invite to meetings when appropriate and as per meeting setting and format. • Facilitate digital networking of like-minded HCPs and educate and influence non-loyalist HCPs to increase their adoption of Bayer brands. • Display great level of discipline and quality in maintaining ‘Data entry’ related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva. • She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on-going micro-segmentation process. • Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer. • Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in his counry scope. • Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC). • Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a customer evolution campaign to drive movement of key customers across adoption ladder. • As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process). Your Experience • Holds bachelor's degree in pharmacy or biological sciences. • Minimum 3 years of relevant experience within the pharmaceutical industry in the Cardiorenal therapy area within Gulf region.( Gulf experience is a MUST) • Excellent stakeholder engagement record including partnering with TLs and institutes is required. • Strong business acumen with desired expertise in commercialization, medical and customer experience excellence • Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to. • Hands on Experience of using digital & Virtual means and tools is a must. • Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP-level data in virtual setups. • Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities. • Good understanding of agile ways of working is desired • Robust understanding of medico-marketing strategies and tactics • Proficient in English to collaborate internally & across the broader organization enterprise is highly desired. Empowered to Achieve At Bayer, we’re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer. We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents. If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line. You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion. Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Marketing, Sales, and Supply Chain Industries Chemical Manufacturing Referrals increase your chances of interviewing at Bayer by 2x Sign in to set job alerts for “Customer Specialist” roles.

Customer Relationship Management Specialist

Hiring Office Assistant – Fluent in English – Freshers Can Apply

we are looking Computer operator for part time

Administrative Officer – Engineering Environment

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

At Bayer, we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers on the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer, we welcome with open arms the melting pot of nationalities, ethnicities, lifestyles, outlooks, and attitudes that the UAE has to offer. We also welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

We’re on a mission to advance the lives of those who work with us and support their career growth through our capabilities’ development programs, Project Assignments, and Professional Development Assistance programs.

Come grow with us.

Do Something That Moves you

Develop a list of HCP (Speakers / non-speakers) and continuously update it as per market dynamics.

Lead in-depth discussions during regular one-to-one meetings with HCPs to identify scientific areas of major interest.

Act as the primary point of contact between stakeholders and Bayer; share HCP community needs internally, seek support from cross-functional teams.

Co-create content with HCPs that aligns with their scientific interests and Bayer’s promotional objectives.

Contract HCP speakers for educational talks, integrating these into a curriculum and repeating in different formats.

Coordinate with cross-functional teams to incorporate talks into various meeting formats (lectures, debates, symposia, Bayer events).

Report all interactions to VEEVA and incorporate insights to support future branding and content strategies.

Plan and align meetings with the MSO team, based on micro segmentation and HCP needs.

Work with Virtual Event experts to utilize engaging hybrid meeting formats.

Facilitate virtual meetings as needed.

Manage time effectively in hybrid environments to maximize HCP engagement across geographies.

Align with peers for co-inviting meetings when appropriate.

Facilitate digital networking among HCPs and promote Bayer brands.

Maintain discipline in data entry related to customer profiles, activities, and insights on Veeva.

Use insights from virtual meetings to inform next actions in customer campaigns.

Monitor and optimize activities, content, and channels for maximum customer value.

Contribute to achieving financial targets in the country scope alongside the Nucleus Team.

Leverage insights to build on the Customer Evolution Campaign (CEC).

Collaborate with teams to implement tactical campaigns to move customers along the adoption ladder.

Contribute to KAM and tender activities as needed, including account mapping and planning.

Your Experience

Bachelor’s degree in pharmacy or biological sciences.

Minimum 3 years of relevant experience in the pharmaceutical industry within the Gulf region, specifically in Cardiorenal therapy (Gulf experience is a MUST).

Strong stakeholder engagement skills, including partnerships with TLs and institutes.

Business acumen with expertise in commercialization and customer experience.

Strong scientific knowledge and data interpretation skills.

Experience with digital and virtual tools is essential.

Proficiency in Bayer virtual platforms and digital tools for virtual meetings and data capture.

Growth mindset to adapt to hybrid working models.

Understanding of agile working methods is preferred.

Knowledge of medico-marketing strategies.

Proficiency in English for internal and organizational collaboration.

Empowered to Achieve At Bayer, we support work-life balance through flexible working arrangements, competitive packages, and opportunities for growth and development. We value diversity and inclusion and encourage applications from qualified individuals with diverse abilities. If you have a disability and wish to apply, please contact with your CV and job title.

Please note, due to high application volumes, only shortlisted candidates will be contacted. If you do not hear from us within three weeks of the closing date, you were not selected for this role.

#J-18808-Ljbffr