28 Client Care Analyst jobs in Kuwait

Experience required: 3 Years

Job Role: Kuwaiti Nationality Only

Education: Diploma 2 years or higher

Language: Fluent in English

Availability: Can join immediately

• System Implementation
• Training and Support
• Data Management
• Strategy Development
• Performance Monitoring and Optimization
• Collaboration with Stakeholders

• Technical Proficiency
• Analytical Skills
• Communication Skills
• Problem-Solving Abilities
• Customer-Centric Mindset
• Attention to Detail

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Customer Service, Data Entry

Job Id: • Posted 2 days ago • Job Type: Part-Time • Company: Morris Consultant • Location: Kuwait, Kuwait

• Maintain clear and effective communication with customers and stakeholders throughout the resolution process.
• Taking ownership of customer issues from initial contact to resolution, ensuring they maximize their experience with Rota Cloud.
• Responsible for investigating, identifying, and resolving customer queries.

• 6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus.
• Proficient in Microsoft Office, especially Excel and Outlook
• Strong organizational skills and attention to detail
• Good written and verbal communication skills

• salary : 450 KWD
• Experience : 1 Years
• Location : Kuwait , Kuwait
• Qualification : High School
• Posted : 2 days ago
• Job Type : Part-Time
• Company : Morris Consultant
• Posted By: Ciara Morris
• Contact Info
• Mobile : Not-Mentioned
• Alternate Mobile : Not-Mentioned
• Email :

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

Between 25-30

FEMALE

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

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How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

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Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.

KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.
• Schedule and coordinate service appointments, ensuring optimal workshop utilization.
• Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.
• Notify customers about service delays, changes, or required approvals for additional repairs.
• Ensure all customer concerns are logged and addressed promptly.
• Address customer complaints with a positive attitude and follow through until resolution.
• Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.
• Maintain records of customer interactions, feedback, and issues.

• Bachelor’s degree or diploma in Business Administration, Automotive, or related field.
• Minimum 2 years of experience in a customer service role, preferably in the automotive industry.
• Knowledge of automotive service processes and terminology is an advantage.
• Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a positive attitude.