8 Client Assistance jobs in Kuwait

Overview

Tickmill is looking to hire a Client Service Officer that will help the Company with expanding its business operations for multi-asset products in MENA Region.

The Client Service Officer is responsible for providing comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).

The Tickmill Group was established in 2014, and employs over 270 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, hybrid work model, team-building events, and many opportunities for professional growth.

The Client Service Officer will have the chance to:

• Provide comprehensive customer service and support to client by handling trade queries, resolving issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.
• Handle translations from English to Arabic.
• Attend live events and Expos.
• Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.

• Excellent command of English and Arabic language.
• Previous working experience in the Financial Services in a similar position, will be considered an advantage.
• College or university degree.
• Positive can-do attitude, Self-motivation and results orientation.
• Outstanding negotiation & communication skills.
• Ability to work in a high-pressure and fast-moving environment.
• High level of work ethic.

• Attractive Remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance).
• Opportunities to learn and grow through our “Employee Training & Development program”.
• A Unique opportunity for a career in a global, fast-growing company.
• Loyalty and Birthday Benefits.

1. First interview with hiring managers or an HR call
2. Psychometric test
3. Final interview with top management

Make your next Career step and apply NOW!

Due to the great number of applications, we are unable to respond on an individual basis.

Overview

Tickmill is looking to hire a Client Service Officer that will help the Company with expanding its business operations for multi-asset products in the MENA Region.

The Client Service Officer is responsible for providing comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).

The Tickmill Group was established in 2014, and employs over 270 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, hybrid work model, team-building events, and many opportunities for professional growth.

• Provide comprehensive customer service and support to client by handling trade queries, resolving issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such as login problems, platform navigation and other technical difficulties.
• Handle translations from English to Arabic.
• Attend live events and Expos.
• Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on social media platforms.

• Excellent command of English and Arabic language.
• Previous working experience in the Financial Services in a similar position, will be considered an advantage.
• College or university degree.
• Positive can-do attitude, self-motivation and results orientation.
• Outstanding negotiation & communication skills.
• Ability to work in a high-pressure and fast-moving environment.
• High level of work ethic.

• Attractive remuneration package based on qualifications and experience (including discretionary bonuses to reward exceptional performance).
• Opportunities to learn and growth through our “Employee Training & Development program”.
• A unique opportunity for a career in a global, fast-growing company.
• Loyalty and Birthday Benefits.

1. First interview with hiring managers or an HR call
2. Psychometric test
3. Final interview with top management

Make your next career step and apply NOW!

Due to the great number of applications, we are unable to respond on an individual basis.

TO KNOW BEFORE APPLYING

• This position is based in Koweit ;
• Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
• 0 - 2 years of experience required ;
• Fluent in English & Arabic mandatory - written & spoken ;
• French is an advantage.

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.

We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.

As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.

The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:

• Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
• Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
• Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
• Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
• Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
• Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
• Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
• Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.

• Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
• Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
• Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
• Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.

• Bachelor degree in a related field ;
• 0-2 years of experience in a similar position ;
• Fluent in English & Arabic mandatory - written & spoken ;
• French is an advantage