2 Client Assistance jobs in Kuwait
Customer Relations Supervisor
Jazeera Airways
Posted today
Job Viewed
Job Description
We are looking for a Customer Relations Supervisor to maintain a motivational environment to achieve the targets set for the Call Center and be accountable for the delivery of his/her team’s overall performance against business objectives.
The incumbent will work in coordination with the team leaders help to train and motivate Call Center employees to provide best in class customer service to Jazeera customers and potential customers alike and maintain all quality control procedures.
**Key Responsibilities and Duties**:
- Maintain a motivational environment to achieve the targets set and to be ultimately accountable for the delivery of their teams’ overall performance against business objectives.
- Work in coordination with the team leaders to help to train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients and developing individuals, dealing with disciplinary issues and maintaining all quality control procedures.
- Ensure that Jazeera Call Center and Ticket Desk officers provide best in class customer service to Jazeera customers and potential customers alike.
- Handling Customer’s complaints & feedback and DGCA Complaints & Lawsuits.
- Prepare timely and accurate Customer Relations Monthly reports.
- Prepares daily, monthly and annual performance reports - Call &TKD.
- Maintain and assigns daily and monthly target for the team.
- Assist in recruiting and training new agents.
- Motivate team and increase the group spirit through feedback and communication.
- Measures KPIs like ancillary sales, inbound calls, call waiting and call abandonment on a daily/weekly basis.
- Deliver Quality control and achieve SLA for inbound calls.
- Increase conversion rate while maintaining pre-defined service levels.
- Keep track of employee attendance, and make sure work procedures are complied with. Motivate the team to work together by creating a sense of collective responsibility, in order to achieve common goals.
- Establish a clear course of action designed to achieve long or short-term goals.
- To quickly gain a thorough understanding of products and services, as well as a working knowledge of office systems and procedures.
- Ensure the effective hand-over between Team / Team Leaders on shifts.
- Any other tasks, as assigned by the Management.
**Requirements and Qualifications**:
- Bachelor’s Degree in Business or Communications preferred
- Minimum of 2 years in a Team Leader/Senior Agent role within a call center environment
- Customer Service Oriented
- High level of Self Control
- Excellent Team Player
- High level of Attention to Detail & Accuracy
- High computer literacy & typing and report writing
- Good Communication Skills
- Bilingual - Ability to speak Arabic & English
- People with Airline Reservation system knowledge will be preferred
The incumbent will work in coordination with the team leaders help to train and motivate Call Center employees to provide best in class customer service to Jazeera customers and potential customers alike and maintain all quality control procedures.
**Key Responsibilities and Duties**:
- Maintain a motivational environment to achieve the targets set and to be ultimately accountable for the delivery of their teams’ overall performance against business objectives.
- Work in coordination with the team leaders to help to train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients and developing individuals, dealing with disciplinary issues and maintaining all quality control procedures.
- Ensure that Jazeera Call Center and Ticket Desk officers provide best in class customer service to Jazeera customers and potential customers alike.
- Handling Customer’s complaints & feedback and DGCA Complaints & Lawsuits.
- Prepare timely and accurate Customer Relations Monthly reports.
- Prepares daily, monthly and annual performance reports - Call &TKD.
- Maintain and assigns daily and monthly target for the team.
- Assist in recruiting and training new agents.
- Motivate team and increase the group spirit through feedback and communication.
- Measures KPIs like ancillary sales, inbound calls, call waiting and call abandonment on a daily/weekly basis.
- Deliver Quality control and achieve SLA for inbound calls.
- Increase conversion rate while maintaining pre-defined service levels.
- Keep track of employee attendance, and make sure work procedures are complied with. Motivate the team to work together by creating a sense of collective responsibility, in order to achieve common goals.
- Establish a clear course of action designed to achieve long or short-term goals.
- To quickly gain a thorough understanding of products and services, as well as a working knowledge of office systems and procedures.
- Ensure the effective hand-over between Team / Team Leaders on shifts.
- Any other tasks, as assigned by the Management.
**Requirements and Qualifications**:
- Bachelor’s Degree in Business or Communications preferred
- Minimum of 2 years in a Team Leader/Senior Agent role within a call center environment
- Customer Service Oriented
- High level of Self Control
- Excellent Team Player
- High level of Attention to Detail & Accuracy
- High computer literacy & typing and report writing
- Good Communication Skills
- Bilingual - Ability to speak Arabic & English
- People with Airline Reservation system knowledge will be preferred
This advertiser has chosen not to accept applicants from your region.
0
Administrative & Customer Support Coordinator
Kuwait City, Al Kuwayt
Haraka Center for Movement Arts
Posted 4 days ago
Job Viewed
Job Description
Job Description: We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone. Responsibilities: Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person) Greet and assist clients before and after classes Handle class registrations, bookings, and cancellations Maintain studio records, attendance, and schedules Support administrative tasks such as inventory, filing, and reporting Ensure the studio space is organized and client-ready Assist with customer inquiries and resolve basic issues with care and professionalism Requirements: Fluent in both English and Arabic, reading, writing, and speaking Strong communication and interpersonal skills Organized, detail-oriented, and reliable Comfortable using basic administrative software and scheduling systems Prior experience in a customer-facing or administrative role Prior experience with sales Immediate Hire We need to hire someone who has a passion for
performing arts
and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team. Working hours:
Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break. Skills Visa-18 and Visa-22 Transferable
if interested Immediate Hire FEMALE A highly reliable person Positive attitude Proactive Very organized Knows how to use a computer & tablet Quick learner Multi-tasker Good understanding of Microsoft Word & Excel Solution-oriented Detail-oriented & able to notice issues Capable of working independently & efficiently Punctual A structured person naturally Team player with leadership qualities Proficient in Arabic and English (writing and speaking)
#J-18808-Ljbffr
performing arts
and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team. Working hours:
Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break. Skills Visa-18 and Visa-22 Transferable
if interested Immediate Hire FEMALE A highly reliable person Positive attitude Proactive Very organized Knows how to use a computer & tablet Quick learner Multi-tasker Good understanding of Microsoft Word & Excel Solution-oriented Detail-oriented & able to notice issues Capable of working independently & efficiently Punctual A structured person naturally Team player with leadership qualities Proficient in Arabic and English (writing and speaking)
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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