13 Catering Manager jobs in Kuwait

Job Description:

• Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders
• As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans
• Advocate all Dentsply Sirona values in behaviours and communication
• Manage and coordinate all customer and distributor enquiries
• Manage the processing of quotation and orders
• Manage key elements of the shipping process
• Manage the associated administration ensuring our internal systems are maintained
• Track the delivery of shipments to distributors after despatch of goods, regardless of terms
• Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage.
• Prepare and file customer order reports as necessary.
• Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness
• Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business.
• Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting

Requirements:

Qualifications and Experience

• Previous Customer Service
• Previous experience of managing a diverse team
• Experience of providing Trade Marketing support experience is advantageous
• Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous)
• Expert knowledge of Microsoft Excel
• Experience with International Trade Finance and International Distribution and Shipping
• Experience with Letter of Credits and associated requirement of documentation etc.
• Administrative experience, specifically with proven record of data entry.
• Experience in Customer Services within a supply chain environment is desirable
• Excellent standard of English is required

Responsibilities

1. Make local adjustments based on the standards and processes for judging and handling the responsibility formulated by the headquarters and local market conditions, and ensure effective implementation in the front-line team. Focus on controlling the quality of rider service and handling rider complaints, promote the adoption of online and automated tools locally, and reduce order and customer losses from delivery issues.
2. Be responsible for the implementation of local fulfillment service indicators, focus on solving the top problems of local incoming lines, and optimize related service processes. For example, design a return processing plan for riders who cannot deliver based on local conditions, and make the delivery dispute processing of users, merchants, and riders online and automated.
3. Develop localized SOPs, process mechanisms, and practical guidelines based on HQ standards; train frontline teams to ensure easy understanding and execution, using better service experience to reduce CPO.
4. In combination with local culture and service delivery characteristics, formulate service standards and behavioral constraints for local riders, merchants, and users, design localized solutions, and establish efficient linkage with B-end, C-end, customer service, etc. to continuously improve service experience.
5. Coordinate local resources to manage rider equipment assets, conduct usage inspections, adapt new equipment requirements from HQ to local needs, ensure smooth rider operations, and support keeta's positive brand building.
6. Manage the local field inspection team, develop and execute inspection plans to ensure rider service, equipment usage, and delivery processes comply with company standards; regularly consolidate inspection results and ensure issue closure to improve overall service quality.

1. Bachelor’s degree or above; experience in localizing service processes, with hands-on implementation in rider management or appeal systems preferred.
2. Strong data sensitivity; able to use local NPS, CPO, and exception loss rate indicators to trace and solve problems.
3. Proven experience solving complex problems locally, with the ability to identify and address key issues in challenging situations.
4. Strong teamwork spirit and ability to collaborate effectively across departments, avoiding redundant efforts.
5. Committed to building professional expertise and talent development mechanisms; able to balance standardized processes with flexible innovation.

At ABB, we help industries outrun - leaner and cleaner. Progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen.

This Position reports to: Hub Division Controller, IAEN, IMEA

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. You will be working as Local Sales & Service Unit Manager, will be part of Process Automation Business Area for Energy Industries division based in Kuwait. The work model for the role is: onsite/hybrid. This role is contributing to the PAEN in Kuwait.

You will be mainly accountable for:

• Creating new business opportunities from contract & non-contract customers by existing and new service product introduction and product mapping within product lifecycle, inclusive of preventive or corrective maintenance contract and spare parts to end-users
• Service sales according to service maintenance program and other site service activities to meet or exceed sales target, selling product services to customers, focusing on volume, mix and profitability targets.
• Attending to end-users regularly for on-site installation and service requirement, coordinating with factory/HUB/Cluster for additional support as and when required.
• Maintaining good customer relationships and customer satisfaction and working with local and global side by using the sales tools to improve the processes
• Standardizing the offering for service products
• Re engagement with end user, focus and drive service business utilizing service portfolio levers. Reengagement within country EPC players.

You will join a dynamic team, where you will be able to thrive, lead and drive transformational success.

• Bachelor’s degree in electrical/Electronics/Instrumentation engineering
• Minimum 5-10 years’ experience in Service Business and 5-10 years in Service Sales leadership position, along with good knowledge and understanding of service solutions applicable in energy industries.
• Good understanding of Energy Industries business.
• Customer focused with Experience from project delivered and knowledge of sales process.
• Strong customer focus, result-oriented, leadership, service mindset and ability to work across reporting lines and able to collaborate effectively with others across different areas or functions.
• Excellent communication skills in English and Arabic.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB’s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. We value people from different backgrounds.

Referrals increase your chances of interviewing at ABB by 2x. We’re unlocking community knowledge in a new way.

Overview

The role is responsible for establishing and managing a structured Project Management environment aligned with best practices and SDLC standards. The position oversees the planning, execution, and monitoring of IT and MIS project portfolios, ensuring delivery within scope, time, and budget. The role requires close collaboration with project managers, stakeholders, and sponsors to ensure governance, risk management, and continuous improvement in project delivery. In addition, the role supervises the IT service desk team, ensuring high-quality service delivery, adherence to SLAs, effective incident management, and ongoing skill development. By combining strong project management expertise with IT service management oversight, the role drives organizational efficiency, process improvements, and enhanced customer experiences.

• Setup the Project Management environment following best practice standards. This includes the methodology to be followed in managing projects, Phases, deliverables, templates to be used within each phase of the SDLC.
• Lead and manage IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Provide oversight and follow-up on MIS/IT project portfolios to ensure they are progressing according to plan, budget, and deadlines.
• Collaborate with project managers and teams to ensure proper management of project is being followed to ensure success.
• Track the progress of projects within the portfolio of projects, providing regular updates to stakeholders on status, risks, and issues.
• Maintain clear and effective communication with project sponsors, stakeholders, and management to ensure alignment and support.
• Identify and mitigate risks across the project portfolio to ensure successful project delivery.
• Evaluate the performance of projects and the portfolio as a whole, identifying areas for improvement and implementing necessary changes.
• Establish and maintain project governance structures, processes, and standards to ensure consistency and quality in project delivery.
• Manage changes to the project portfolio, ensuring that changes are assessed, approved, and communicated effectively.
• Promote and implement continuous improvement initiatives within the project management processes and portfolio management practices.
• Supervise and lead a team of service desk agents and technicians, providing guidance, support, and feedback to ensure high-quality service delivery.
• Ensure the timely and effective delivery of IT services to end-users and customers, meeting or exceeding predefined service level agreements (SLAs).
• Oversee the handling of IT incidents and service requests, ensuring they are properly logged, categorized, prioritized, and resolved within acceptable timeframes.
• Interact with users to understand their needs, address concerns, and gather feedback to continuously improve service quality.
• Monitor and evaluate the team's performance, identifying areas for improvement and implementing corrective actions as needed.
• Organize training sessions to enhance the skills and knowledge of the team, keeping them up to date with the latest technologies and management best practices.
• Ensure accurate and up-to-date documentation of processes, procedures, and troubleshooting steps to facilitate knowledge sharing and consistency in service delivery.
• Continuously analyze service desk metrics and customer feedback to identify opportunities for process improvements and enhanced customer experiences.
• Handle and escalate complex or high-priority issues to appropriate teams or management for resolution.

• Education: A bachelor's degree in computer science, information technology, business, project management, or a related field is typically preferred. A master's degree is a plus.
• ITIL (Information Technology Infrastructure Library) and PMP (Project Management Professional) certifications are required to demonstrate proficiency in IT service management and project management. Certification in portfolio management, such as MoP (Management of Portfolios) and SDLC (Software Development Life Cycle), is advantageous.
• Work Experience: Extensive experience in project management, with at least 5–7 years in a portfolio management role. Prior experience in a service desk or IT support role in a supervisory or team lead position is a plus.
• Preferred Language: Arabic & English

• A strong understanding of IT systems, hardware, software, and network troubleshooting is necessary. Familiarity with various operating systems, IT service management (ITSM) tools, and project management software is advantageous.
• Excellent verbal and written communication skills are crucial for interacting with customers, team members, and other stakeholders effectively.
• The ability to lead, motivate, and mentor a team is essential to ensure a productive and cohesive work environment.
• Strong analytical and problem-solving skills are necessary for identifying root causes of issues and implementing effective solutions.
• A customer-centric approach and dedication to providing exceptional service are vital in this role.
• Effective time management and organizational skills are necessary to prioritize tasks and meet deadlines.
• Ability to think strategically and align the project portfolio with the organization's goals and objectives.

About IKEA Kuwait

IKEA is the leading Life at Home brand in Kuwait. We offer well-designed, functional, and affordable, good quality home furnishing beautiful solutions, produced with care for people and the environment. There are several companies with different owners, working under the IKEA Brand, all sharing the same vision: to create a better everyday life for the many people.

IKEA has been in Kuwait for more than 40 years, operated by Al Homaizi Limited and is very well established in Kuwait. IKEA has 6 stores in Kuwait, IKEA The Avenues, The Warehouse, 360, Assima Mall, Khiran Mall and IKEA For Business in Shuwaikh.

We believe in people. We have an optimistic attitude in the way we are and in the way we do things. We believe in diversity, equality and inclusion because they increase our understanding of our customers and each other. We empower and develop our teams through on-job intensive trainings, working together and providing an international and diverse workplace.

In IKEA, every job is different, and every day is different. Are you up to the challenge to join our dynamic and creative work environment?

To lead the development and execution of a unified media strategy across Kuwait, Morocco, and Jordan, ensuring alignment with IKEA commercial goals and local market needs. The role focuses on optimizing media investments through data-driven decision-making and performance analysis, while fostering innovation, best practices, and strong partnerships with internal and external stakeholders. The ultimate purpose is to strengthen the IKEA brand positioning and drive visitation to all customer meeting points across markets.

• Define the yearly media direction and investment strategy lead according to the company strategy for the 3 countries (Kuwait, Jordan and Morocco) supporting the commercial agenda. This will be done for Kuwait directly and in close co-operation with marketing managers of Morocco and Jordan to support the broader business and marketing strategy.


• Responsible for holding agency to account for all aspects of ATRACT & ACTIVATE in Kuwait and Jordan. Develop the media strategy and take responsibility for the effective and efficient use and measurement of all media to ensure the planning and buying of media are aligned with the strategy. This includes all media channels (on and offline) utilized on a yearly basis and for each campaign (owned, paid and earned).


• Campaign management: Produce clear media briefs for all media agencies and secure a high quality of execution that will deliver clear and relevant to reach the campaign objectives.


• Follow up after execution of communication to analyze and report the performance periodically and secure the optimization adjusting the plans when necessary, according to the business performance and needs.


• Econometrics lead: Application of econometrics and attribution model learnings to drive ongoing improvement


• Audit process and Agency service evaluation management and follow up.


• Responsible for driving thought leadership and best practice in the team.


• Publisher / vendor partnerships management and negotiation support


• Manage agencies relationships in alignment with the marketing managers of the countries and marketing Director in any activities related to briefings, feedback, scope of work, contracts,fees, setting objectives and agency reviews in order to secure the most efficient and effective outcome.


• Co-operate with all functions involved in the execution of the marketing and commercial plans and secure maximization of all communication opportunities, securing always high return on investments.


• Primary point of liaison with the global team

The Assistant Manager – Service & Maintenance is responsible for supporting workshop operations, ensuring timely preventive and corrective maintenance of vehicles and equipment, supervising technical staff, and maintaining compliance with HSE and company standards. The role also requires flexibility to travel for site visits, inspections, and support at remote locations as per operational needs.

• Leading mechanics, mill maintenance (Rotatory Mill), electricians, welders, fabricators, and other technical staff to ensure productivity and quality service.
• Supervise troubleshooting, diagnostics, repairs, and preventive maintenance of vehicles/equipment.
• Support and guide technical staff.
• Ensure preventive maintenance schedules (PMS) are implemented effectively and specific tasks are delegated to relevant team members.
• Monitor spare parts stock, forecast requirements, and coordinate replenishment.
• Ensure timely preparation of vehicles/equipment for inspections and approvals.
• Provide coaching, mentoring, and training to workshop staff.
• Ensure accurate repair order tracking, reporting, and KPI updates.
• Support customer service requirements by delivering reliable technical support.
• Enforce HSE standards and ensure compliance with company policies.

• Bachelor’s Degree/Diploma in Mechanical, Electrical, or Automobile Engineering (or equivalent).
• 7-10 years of experience in service and maintenance operations, with at least 5 years in an Assistant/managerial role.
• Strong knowledge of preventive maintenance systems, diagnostics, and repair procedures.
• Experience in managing technical teams and workshop operations.

• Leadership and team management.
• Strong analytical and problem-solving ability.
• Planning, organizing, and prioritization skills.
• Ability to work under pressure and meet deadlines.
• Fluency in English (Arabic an advantage).
• Flexibility to work extended/irregular hours and travel as required.