49 Call Center Manager jobs in Kuwait

Deliver exceptional customer service by addressing inquiries, ensuring satisfaction, and promoting banking products during customer interactions.

Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworks

• Handle inbound calls promptly and professionally, addressing customer inquiries, providing information, and resolving issues related to banking services.
• Uphold the highest standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
• Develop and maintain a comprehensive understanding of the bank's products and services to assist customers accurately.
• Enter customer information and transaction details accurately into the system, ensuring data integrity.
• Follow established security protocols to safeguard customer information and maintain the confidentiality of banking transactions.
• Identify opportunities to promote and cross-sell banking products and services during customer interactions.
• Effectively handle customer complaints, gathering relevant information, and escalating when necessary for resolution.
• Provide regular reports on call metrics, customer feedback, and trends to support continuous improvement efforts.

• Excellent communication skills in Arabic and English.
• Familiarity with banking products, services, and regulatory requirements.
• Strong problem-solving and interpersonal skills.
• Proficiency in using call center software and systems

High School Education or Equivalent Certification/Experience

• Between 0-1 year of experience

• Strong verbal and written communication skills to effectively convey information and enforce policies.

Internal: Call Center Back Officer & Contact Center Performance & Service Excellence. External: ABK Customers

About The Role

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.

To be considered for the position, you will need to meet with all of the below requirements:

• High School / 1 Year Diploma & Above.
• 0-3 years’ experience in a related field.

• Excellent Communication Skills (Speaking and Listening).
• Excellent Problem-Solving Skills.
• High Drive for Achievement.
• Strong Knowledge of MS Office.
• Preferably Bilingual.
• Ability to work under pressure.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV
• Passport-size photograph
• Highest Education Qualification
• Copy of Civil ID/Passport

Job Description - Contact Center Representative - solutions by stc )

Role: To provide on-the-ground support to the customer care function by handling and resolving customer queries under the supervision of a team leader.

Responsibilities:

1. Attend to customer queries and ensure the achievement of customer service targets regarding response time and query resolution.
2. Provide rapid responses to queries from affiliates and customers.
3. Ensure all customer transactions are completed to the satisfaction of the customers, in accordance with service level agreements, and keep customers informed about resolutions.
4. Maintain a current knowledge of the company’s products, services, and solutions to assist customers effectively and achieve desired results.
5. Follow and monitor guidelines, policies, processes, and procedures to ensure customer data confidentiality and protection at all times.
6. Support the Team Leader to enhance the customer experience.
7. Handle shifts as necessary, as directed by the supervisor.
8. Participate in team meetings and contribute to communication plans. Perform other duties as assigned by the Director, Manager, or other superiors.

Qualifications:

• High School Diploma or Two-year Diploma
• Basic English skills; spoken, listening, and written

Overview

Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.

• Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
• Provide rapid response to queries from affiliates and customers.
• Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
• Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
• Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
• Provide Support to the Team Leader in order to enhance the customer experience.
• Handle a shift if necessary as directed by supervisor.
• Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or Other superiors.

• High School Diploma or Two years Diploma
• Fair English skills; spoken, listening & written

• Primary Location: Kuwait-Call Center Warehouse
• Job: Representative
• Schedule: Regular
• Shift: Standard
• Job Type: Full-time
• Job Level: Day Job

Job Description - Contact Center Representative - solutions by stc )

Description

Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.

Responsibilities:

• Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
• Provide rapid response to queries from affiliates and customers.
• Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
• Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
• Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
• Provide support to the Team Leader in order to enhance the customer experience.
• Handle a shift if necessary as directed by supervisor.
• Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or other superiors.

Qualifications:

• High School Diploma or Two years Diploma
• Fair English skills; spoken, listening & written