83 Business Support jobs in Kuwait

Overview Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people’s strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications. Ooredoo's future is bright, and you can be part of our ongoing success.

The Role To manage the support of various Customer care operational infrastructure and be responsible for KPI reporting and analysis of all Customer Care KPI’s and metrics. The role is responsible to ensure customer care infrastructure platforms like PABX, IVR, ACD and other OSS platforms and applications are highly available and tailored to suite business and operational needs. Leading continuous Improvement initiatives in customer care. Lead, plan, design & implement new customer centric processes within Customer care and measure the effectiveness of new and existing processes to optimize costs without impacting the quality of customer service. Also, to be responsible for ensuring premium quality of customer interactions handled by care executives across customer care.

Key Accountabilities and Activities Conduct ongoing and regular review and refinement of existing processes and procedures within the customer care to ensure superior customer service.

Review the customer care MIS reports and determine conclusions and recommendations for cause and effect relating to improvement of KPIs and customer service.

Produce comprehensive reports detailing the result of all analysis conducted on a monthly/ quarterly basis.

Compile and analyze information on other contact centers/customer care with the objective of benchmarking products and services.

Work as part of a project team and conduct analysis as required at various stages of the project lifecycle (client needs, process definition, operational modelling and analysis, s/w selection and procurement, process and system implementation, acceptance testing and training).

Plan, conduct, and manage Customer Care KPI targets on a monthly basis and on recognition programs, as required.

Communicate with users, conduct acceptance testing, requirements gathering and prioritization.

Produce functional requirements specifications, including acceptance criteria.

Assess business readiness; compile rollout checklists, training set up and interdepartmental co-ordination.

Review the performance of new ventures and provide feedback on their performance as compared to local and regional party operations.

Ad hoc projects as requested.

Oversee the Maintenance of already existing documented business process and act as a repository for all of the division’s business processes

Assist business process owners in identifying new processes and documenting them.

Work with Business process owners to enhance, optimize, re-engineer and monitor business processes when required.

Design and implement various operational KPI performance dashboards for a variety of audience and stakeholders across the business unit.

Drives Continuous Improvement to quantitatively and qualitatively reduce costs, improve quality, and service.

Manage and take a lead role in promoting and improving quality processes, expectations, and results

Responsible for discrete categories of Process Effectiveness tracking including tracking down-time results, improving data integrity and developing improvement plans based on the data.

Establishes and manages process implementation for “right first time” performance and incorporates this philosophy in the continuous improvement lifecycle.

Identify root cause for problems and assist problem management teams in error prevention or error correction actions

Conduct ongoing and regular review and refinement of existing processes and procedures within Customer Care to ensure superior customer service.

Review Customer Care reports and determine conclusions and recommendation for cause and effect relating to improvement of KPIs and customer service.

Process and activity performance Monitoring

Use DMAIC problem solving methodology, Value Stream Management planning to drive various CIP projects

Coordinate and facilitate Kaizen events for the continuous improvement of various operational processes.

Responsible for managing the first line support for all Customer Care operating systems, including but not limited to, Customer Relationship Management (CRM), Automatic Call Distribution (ACD), Workforce Management System (WMS), IVR (Interactive Voice Response) and any other in-house developed applications which are used in Customer Care in terms of configuration and set up.

Ensure that the System Support team is performing to accepted levels in terms of quality of support and timeliness of response and production of reports.

Create work breakdown structures for the System Support team and ensure that the team is performing their activities/tasks in accordance.

Ensure that all support processes and procedures are clearly documented.

Ensure all in-house developed applications are properly tested before deployment.

Ensure all system related technical documentation for Customer Care operational systems are up-to date.

Recommend the best possible system/application architecture for future systems/applications in Customer Care that would satisfy the business needs.

Accountable for the review, tracking, testing and implementation of all system related change requests where applicable, from the various customer care functional areas.

Oversee the review, tracking, testing and deployment of all operational reports and related change requests where applicable, from the various Customer Care areas.

Actively participate and assign support resources for various customer care related projects.

Ensure that unresolved technical issues are escalated to IT/Technology for second line support and tracking /follow up is done periodically to get the issues resolved.

Research, identify and define the business drivers that require a project to be instigated including completion of any PMO documentation.

Carry out analysis of resource requirements including: Timescales, people, systems requirements, financial commitments and impact to operations regarding service levels, sales volumes, and training requirements.

Prepare RFP documentation for any external vendors required to assist in a project

Assess RFP responses and presentations in order to identify a preferred supplier

Monitor and report on pre-project activities and provide relevant management information.

Liaise with project sponsor and project team on any task, system or people resource issue that may impact the progress of a project.

Undertake issue investigations that allow alternative approaches to task completion to be considered emanating in the production of an issues log / action plan.

Conduct project presentations and run update meetings capturing issues, progress and additional tasks.

Proactively liaise with project sponsors and stake holders in order to obtain permission for an activity or a decision on a task that allows the project to proceed.

Communicate and manage with any third parties that have a specific involvement with a project.

Produce post-project analysis against agreed critical success factors and provide appropriate management information regarding return on investment and achievement of critical success factors on a project post implementation.

Manage Scheduling activities in conjunction with the head of QC and scheduling.

Ideation and formulation of efficient shift strategy that is in-line with the manpower plan.

Manage the development of monthly forecast strategy with line managers and direct reports.

Manage the development of “What If Scenarios” to handle interaction volume spikes.

Formulate Manpower plan and budgets that are of tactical and strategic in nature

Conduct periodic reviews with key stakeholders and top management on ways to improve the work force management process, taking into consideration trends in shrinkage, adherence, forecast accuracy etc.

Drive various manpower cost optimization strategies from a WFM perspective.

Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description. Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities. Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.

Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by Director or other superiors.

Qualifications Bachelor's degree in business or statistics or a related discipline from a recognized tertiary institution.

Other Information 5-6 years’ experience required.

3 + years coaching and supervisory experience.

Effective interpersonal skills, ability to operate at all levels of the organization.

Exposure to a project driven environment.

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

Fluent verbal and written communication in both Arabic and English.

Management and organisational skills.

Creative thinking and ability to work effectively under pressure and tight time-lines. Six Sigma Green Belt Certification or a Kaizen certification would be an added advantage

Demonstrated competencies in analysis methodologies and experience of CASE based tools would be an advantage.

Project tracking/ management is a prerequisite.

3+ years’ Experience in Business process mapping and Business process re-engineering using any process mapping tools preferably UML based.

Interaction Quality Management Platforms

Experience in Administering Quality Monitoring platforms like Avaya ACR/QM, Verint QM etc.

Note Note: you will be required to attach the following:

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Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking an CSS Administrative Support Specialist to join the team in Kuwait.

*Please note this position is contingent upon position vacancy.*

Responsibilities

Work is to be accomplished for the United States Air Force Central Command at Shaw AFB, South Carolina. Direct support will be provided to the 9th Air Force Expeditionary Security Forces Squadron performing Base Security Operations and Support services at Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.

The Contractor shall:- Perform Commanders Support Staff functions, maintain duty status changes and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentation.

- Maintain files of personnel records, office files, official travel orders, and personnel action requests.

- Forecast, review, and process evaluation reports and decorations. Conductadministrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems.

- Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required.

Qualifications

Candidates must have:- Three (3) years of experience in preparing and processing administrative support actions relating to unit programs.

- Three (3) years of experience managing a commander’s support staff office.

- Proficiency in the use of Microsoft Office.

- A valid state and Government Driver’s License.

- Must possess a DoD approved SECRET security clearance to perform duties under this task order.

All employees must successfully pass all medical screening as required per CENTCOMdeployment standards.

Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:

• Pending criminal or civil charges (including divorce/child custody proceedings)


• Felony arrest record


• Alcohol related arrest in the last five years


• Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)


• Any type of involvement in hate crimes


• History of violence


• Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit and Compensation Transparency

ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

• Medical, dental and vision plans


• Life Insurance


• Short Term Disability insurance (where applicable)


• Voluntary ancillary benefit options


• 401k retirement benefits with employer matching contributions

Application and Employment at ITA International

ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at or email us at

#J-18808-Ljbffr

Join to apply for the CSS Administrative Support Specialist role at ITA International .

Get AI-powered advice on this job and more exclusive features.

Overview

At ITA International, we’re a tech-enabled professional services company headquartered in Newport News, Virginia. We leverage subject matter expertise, data analytics, and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning, and Software Engineering—enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking a CSS Administrative Support Specialist to join the team in Kuwait.

*Please note this position is contingent upon vacancy.*

Responsibilities

The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT), overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force also serves at locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), KSA; Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar, and in CONUS.

The Contractor Shall

• Perform Commanders Support Staff functions, maintain duty status changes, and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentations.
• Maintain files of personnel records, office files, official travel orders, and personnel action requests.
• Forecast, review, and process evaluation reports and decorations. Conduct administrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems.
• Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required.

Qualifications

Candidates must have:

• Three (3) years of experience in preparing and processing administrative support actions related to unit programs.
• Three (3) years managing a commander’s support staff office.
• Proficiency in Microsoft Office.
• A valid state and Government Driver’s License.
• Must possess a DoD approved SECRET security clearance.

All employees must successfully pass all medical screening as required by CENTCOM deployment standards.

Applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants must not have pending criminal or civil charges, felony arrest record, recent alcohol-related arrests, involvement in hate crimes, history of violence, or involvement in groups advocating extralegal violence.

Benefits and Compensation

ITA International offers a robust benefits package, including:

• Medical, dental, and vision plans
• Life Insurance
• Short Term Disability insurance
• Voluntary ancillary benefits
• 401(k) with employer matching

Application and Employment

ITA International is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. For accommodations during the application process, contact us at or

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Defense and Space Manufacturing

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Join to apply for the

CSS Administrative Support Specialist

role at

ITA International . Get AI-powered advice on this job and more exclusive features. Overview At ITA International, we’re a tech-enabled professional services company headquartered in Newport News, Virginia. We leverage subject matter expertise, data analytics, and technology to challenge boundaries and transform possibilities. With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning, and Software Engineering—enabling data and tech-enabled solutions that deliver real value. Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed. ITA is seeking a

CSS Administrative Support Specialist

to join the team in Kuwait. *Please note this position is contingent upon vacancy.* Responsibilities The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT), overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force also serves at locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), KSA; Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar, and in CONUS. The Contractor Shall Perform Commanders Support Staff functions, maintain duty status changes, and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentations. Maintain files of personnel records, office files, official travel orders, and personnel action requests. Forecast, review, and process evaluation reports and decorations. Conduct administrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems. Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required. Qualifications Candidates must have: Three (3) years of experience in preparing and processing administrative support actions related to unit programs. Three (3) years managing a commander’s support staff office. Proficiency in Microsoft Office. A valid state and Government Driver’s License. Must possess a DoD approved SECRET security clearance. All employees must successfully pass all medical screening as required by CENTCOM deployment standards. Applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants must not have pending criminal or civil charges, felony arrest record, recent alcohol-related arrests, involvement in hate crimes, history of violence, or involvement in groups advocating extralegal violence. Benefits and Compensation ITA International offers a robust benefits package, including: Medical, dental, and vision plans Life Insurance Short Term Disability insurance Voluntary ancillary benefits 401(k) with employer matching Application and Employment ITA International is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. For accommodations during the application process, contact us at or Seniority level

Mid-Senior level Employment type

Full-time Job function

Administrative Industries

Defense and Space Manufacturing

#J-18808-Ljbffr

Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking an CSS Administrative Support Specialist to join the team in Kuwait.

*Please note this position is contingent upon position vacancy.*

Responsibilities Work is to be accomplished for the United States Air Force Central Command at Shaw AFB, South Carolina. Direct support will be provided to the 9th Air Force Expeditionary Security Forces Squadron performing Base Security Operations and Support services at Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.

The Contractor shall:- Perform Commanders Support Staff functions, maintain duty status changes and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentation.

- Maintain files of personnel records, office files, official travel orders, and personnel action requests.

- Forecast, review, and process evaluation reports and decorations. Conductadministrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems.

- Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required.

Qualifications Candidates must have:- Three (3) years of experience in preparing and processing administrative support actions relating to unit programs.

- Three (3) years of experience managing a commander’s support staff office.

- Proficiency in the use of Microsoft Office.

- A valid state and Government Driver’s License.

- Must possess a DoD approved

SECRET

security clearance to perform duties under this task order.

All employees must successfully pass all medical screening as required per

CENTCOM deployment standards.

Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:

Pending criminal or civil charges (including divorce/child custody proceedings)

Felony arrest record

Alcohol related arrest in the last five years

Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)

Any type of involvement in hate crimes

History of violence

Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit and Compensation Transparency ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

Medical, dental and vision plans

Life Insurance

Short Term Disability insurance (where applicable)

Voluntary ancillary benefit options

401k retirement benefits with employer matching contributions

Application and Employment at ITA International ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at or email us at

#J-18808-Ljbffr

Join us to apply for the IT SUPPORT SPECIALIST role at KILONEWTONS .

About KILONEWTONS

Company: KILONEWTONS

Location: Doha, Qatar

Experience: 3+ Years

KILONEWTONS is a leading engineering firm in Qatar, leveraging cutting-edge technology to drive innovation. Join our IT team and be the backbone of our digital operations!

Key Responsibilities

• Provide 1st/2nd line technical support to 100+ users
• Troubleshoot hardware/software issues (Windows, macOS, mobile devices)
• Manage Active Directory, Exchange, and Office 365 environments
• Configure and maintain network infrastructure (LAN/WLAN, VPN, firewalls)
• Install and upgrade systems/software with proper licensing
• Maintain IT inventory and procurement processes
• Train staff on new technologies and security best practices
• Document solutions for knowledge base

Must-Have Skills

• 3+ years in IT support/helpdesk roles
• Technical expertise in Windows 10/11 & Server OS, Microsoft 365 Admin Center, Basic networking (TCP/IP, DNS, DHCP), Remote support tools (TeamViewer, AnyDesk)

Certifications Preferred

• CompTIA A+/Network+
• Microsoft Certified: Modern Desktop Administrator

Soft Skills

• Excellent problem-solving abilities
• Customer service orientation
• Ability to explain tech concepts to non-tech users

Bonus Skills (Preferred)

• Experience with Azure AD/Intune
• Knowledge of cybersecurity best practices
• Arabic language proficiency

Why Join KILONEWTONS?

• Work with advanced enterprise systems
• Professional certification sponsorship
• Air-conditioned office environment
• Clear career progression path

Visit our website:

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Construction

Note: This job posting is active and accepting applications.

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Job Overview

We are looking for an experienced IT Technician & Support Specialist to join our growing team at Almerak. If you’re passionate about technology, hands-on support, and ensuring smooth IT operations — this role is for you!

Responsibilities

• Provide IT support for desktops, networks, and low voltage systems.
• Handle troubleshooting, installation, and maintenance of IT infrastructure.
• Assist with hardware/software purchase and procurement processes.
• Deliver on-site support to clients when required.

Qualifications

• Minimum 4 years of proven experience in IT support.
• Strong knowledge of desktop support and low voltage systems.
• Experience in IT purchases and vendor coordination.
• Valid Kuwait driving license is a must.
• Excellent problem-solving and communication skills.

How to Apply

Interested Candidates Can Send Their Resume/CV To

Basic Details

• salary: 450 KD
• Location: Kuwait City, Kuwait
• Job Type: Full-Time
• Company: Kuwait Jobs

Contact Info

• Mobile: Not-Mentioned
• Alternate Mobile: Not-Mentioned
• Email:

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المسمى الوظيفي

فني متخصص دعم أجهزة الصوت ومرئيات

المؤهل والخبرة

• مؤهل علمي: دبلوم أو جامعي
• الخبرة: لا تقل عن 10 سنوات

المسؤوليات

1. إعداد ودعم أجهزة تكبير الصوت (Amplifiers)
   • تركيب وصيانة مكبرات الصوت: فني الصوتيات يقوم بتركيب مكبرات الصوت (Amplifiers) بحسب احتياج المكان، سواء كانت في قاعات محاضرات، مسارح، أو قاعات مؤتمرات.
   • تحسين الأداء: ضبط مكبرات الصوت لتعمل بأفضل أداء ممكن حسب المكان، مثل تعديل الصوت والاهتزازات لتتناسب مع البيئة.
   • الصيانة والإصلاح: فني الصوتيات يتولى إصلاح أي مشاكل تظهر في مكبرات الصوت مثل ضعف الصوت، أو المشاكل الكهربائية المتعلقة بالجهاز.
2. العمل مع الميكروفونات (Microphones)
   • التركيب والتوصيل: فني الصوتيات يقوم بتوصيل الميكروفونات بأنظمة الصوت المختلفة، سواء كانت لاسلكية أو سلكية.
   • الضبط والتحسين: التحقق من أن الميكروفون يعمل بشكل سليم مع إعداداته الخاصة من حيث مستوى الصوت والوضوح.
   • التأكد من الجودة: فحص الميكروفونات أثناء الفعالية أو الحدث للتأكد من أنها تعمل بكفاءة ودون أي تشويش أو تقطع.
3. الشاشات التفاعلية (Interactive Screens)
   • التركيب والتوصيل: فني الصوتيات قد يقوم بتركيب الشاشات التفاعلية ويقوم بتوصيلها بأجهزة الصوت والميكروفونات.
   • التكامل مع النظام الصوتي: التأكد من أن الصوت يعكس ما يتم عرضه على الشاشة.
   • التفاعل: سواء كان ذلك في العروض التقديمية أو في استخدامات التعليم أو المؤتمرات.
   • التفاعل مع البرمجيات: فني الصوتيات يتأكد من أن جميع البرمجيات المتعلقة بالشاشات التفاعلية تعمل بكفاءة لدعم الوظائف الصوتية والمرئية.
4. اختبار وتشخيص المشاكل الصوتية
   • فني الصوتيات يقوم باختبار الأنظمة الصوتية بشكل دوري لكشف عن أي خلل في الصوت أو التوصيلات بين الأجهزة.
   • معالجة المشاكل المتعلقة بالصوت، مثل التداخل أو الميكروفونات غير المستجيبة أو الصوت الضعيف.
5. التدريب والدعم الفني
   • تدريب المستخدمين: فني الصوتيات يقدم تدريبًا للمستخدمين على كيفية استخدام الأجهزة بشكل صحيح لتحقيق أفضل أداء صوتي.
   • الدعم الفني: تقديم الدعم بعد التثبيت والتأكد من أن كل شيء يعمل كما هو متوقع.

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المسمى الوظيفي فني متخصص دعم أجهزة الصوت ومرئيات

المؤهل والخبرة

مؤهل علمي:

دبلوم أو جامعي

الخبرة:

لا تقل عن 10 سنوات

المسؤوليات

إعداد ودعم أجهزة تكبير الصوت (Amplifiers)

تركيب وصيانة مكبرات الصوت: فني الصوتيات يقوم بتركيب مكبرات الصوت (Amplifiers) بحسب احتياج المكان، سواء كانت في قاعات محاضرات، مسارح، أو قاعات مؤتمرات.

تحسين الأداء: ضبط مكبرات الصوت لتعمل بأفضل أداء ممكن حسب المكان، مثل تعديل الصوت والاهتزازات لتتناسب مع البيئة.

الصيانة والإصلاح: فني الصوتيات يتولى إصلاح أي مشاكل تظهر في مكبرات الصوت مثل ضعف الصوت، أو المشاكل الكهربائية المتعلقة بالجهاز.

العمل مع الميكروفونات (Microphones)

التركيب والتوصيل: فني الصوتيات يقوم بتوصيل الميكروفونات بأنظمة الصوت المختلفة، سواء كانت لاسلكية أو سلكية.

الضبط والتحسين: التحقق من أن الميكروفون يعمل بشكل سليم مع إعداداته الخاصة من حيث مستوى الصوت والوضوح.

التأكد من الجودة: فحص الميكروفونات أثناء الفعالية أو الحدث للتأكد من أنها تعمل بكفاءة ودون أي تشويش أو تقطع.

الشاشات التفاعلية (Interactive Screens)

التركيب والتوصيل: فني الصوتيات قد يقوم بتركيب الشاشات التفاعلية ويقوم بتوصيلها بأجهزة الصوت والميكروفونات.

التكامل مع النظام الصوتي: التأكد من أن الصوت يعكس ما يتم عرضه على الشاشة.

التفاعل: سواء كان ذلك في العروض التقديمية أو في استخدامات التعليم أو المؤتمرات.

التفاعل مع البرمجيات: فني الصوتيات يتأكد من أن جميع البرمجيات المتعلقة بالشاشات التفاعلية تعمل بكفاءة لدعم الوظائف الصوتية والمرئية.

اختبار وتشخيص المشاكل الصوتية

فني الصوتيات يقوم باختبار الأنظمة الصوتية بشكل دوري لكشف عن أي خلل في الصوت أو التوصيلات بين الأجهزة.

معالجة المشاكل المتعلقة بالصوت، مثل التداخل أو الميكروفونات غير المستجيبة أو الصوت الضعيف.

التدريب والدعم الفني

تدريب المستخدمين: فني الصوتيات يقدم تدريبًا للمستخدمين على كيفية استخدام الأجهزة بشكل صحيح لتحقيق أفضل أداء صوتي.

الدعم الفني: تقديم الدعم بعد التثبيت والتأكد من أن كل شيء يعمل كما هو متوقع.

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