59 Business Partner jobs in Kuwait

Direct message the job poster from Keeta

• Act as a trusted HR partner, supporting talent acquisition efforts and building long-term mechanisms for employee development and retention.
• Bring strong business acumen to help design and implement human capital strategies that align with organizational goals, optimize workforce structure, and improve operational efficiency.
• Drive cultural initiatives to enhance employee engagement, team cohesion, and a positive work environment tailored to the local context.
• Manage day-to-day HR operations, including onboarding, internal transfers, role changes, offboarding, and organizational restructuring, ensuring smooth and compliant execution.
• Serve as a cultural and strategic bridge between local teams and international leadership, providing critical insights and HR solutions that fuel business growth.

Basic Qualifications

• Bachelor's degree or above; minimum of 5 years of experience in Human Resources roles.
• Prior experience as an HRBP or generalist in internet/tech companies is strongly preferred.
• Fluency in both English and Arabic is required.
• Proven ability to analyze organizations, design effective structures, and drive HR initiatives independently in fast-paced environments.
• Strong sense of ownership, approachability, and the ability to build trust across levels.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Internet Marketplace Platforms and Retail

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My client is a high-performing financial services organisation with a significant brand presence in the Middle East and exciting plans to expand internationally. They are now seeking to hire a commercially minded HR Business Partner with strong client facing experience who is looking to take their next step. Reporting into the Head of HR you will be responsible for the day to business as usual activities as well as working with your client groups through a number of exciting high profile change projects. The successful candidate will ideally have financial services experience and have a proven track record in business partnering within a commercial environment. In addition, experience of working on change projects whilst fulfilling an operational advisory role is key for this position. The team are looking for someone who has a focus on continuous improvement and who will be able to deliver quality results with a positive and influential style. Arabic speaking is essential. SR Group is acting as an Employment Agency in relation to this vacancy. About The Company Frazer Jones identifies Human Resource professionals across all markets in almost every geographical location. Developing long-term business relationships with our clients, Frazer Jones provides honest, commercial and professional advice, consistently delivering great value and the very best candidate introductions for clients. Our candidate attraction methodology embraces networking, search and advertised selection and we have consistently harnessed new media technology to ensure that we source from the widest geographical range of candidates. The Frazer Jones team is positioned throughout the Middle East, Europe and Asia Pacific providing a unique network enabling us to successfully identify HR professionals globally who cover several countries or continents. Over the years, we have worked hard to build a reputation for quality and integrity and our success is based on our detailed market knowledge and our straight-talking approach. With our focus on HR and our global approach, Frazer Jones has been mapping the global HR market since 1996, resulting in exceptional HR candidate shortlists in competitive timeframes. Our activities encompass the entire HR spectrum, including: Talent Management Leadership Resourcing & Recruitment Generalist Compensation/Remuneration & Benefits Employee Relations Industrial Relations Organisational Design/Organisational Development Change Management Consultants – In-house and Management Consultants HR Policy e-HR Expatriate Administration HRIS Management Development, Learning & Development

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Direct message the job poster from Keeta Act as a trusted HR partner, supporting talent acquisition efforts and building long-term mechanisms for employee development and retention. Bring strong business acumen to help design and implement human capital strategies that align with organizational goals, optimize workforce structure, and improve operational efficiency. Drive cultural initiatives to enhance employee engagement, team cohesion, and a positive work environment tailored to the local context. Manage day-to-day HR operations, including onboarding, internal transfers, role changes, offboarding, and organizational restructuring, ensuring smooth and compliant execution. Serve as a cultural and strategic bridge between local teams and international leadership, providing critical insights and HR solutions that fuel business growth. Basic Qualifications Bachelor's degree or above; minimum of 5 years of experience in Human Resources roles. Prior experience as an HRBP or generalist in internet/tech companies is strongly preferred. Fluency in both English and Arabic is required. Proven ability to analyze organizations, design effective structures, and drive HR initiatives independently in fast-paced environments. Strong sense of ownership, approachability, and the ability to build trust across levels. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Human Resources Industries Internet Marketplace Platforms and Retail Referrals increase your chances of interviewing at Keeta by 2x Get notified about new Human Resources Business Partner jobs in

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VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

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Microsoft's Enterprise Account Team focuses on empowering customers on their digital and AI journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
As an Enterprise **Account Executive** , you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Microsoft and customer business outcomes.
Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.
With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer's account plan.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Customer Advocate - Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft.
- Industry Relevant Trusted Seller - Proactively develops a strong understanding of the customer's business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
- Deliver Sales Excellence - Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
- Industry Knowledge - Builds and maintains a strong knowledge of customers' industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers' business and operations.
- Microsoft Partner Ecosystem - Knowledge of and the ability to navigate successfully within the partner ecosystem, including being knowledgeable about specific partner programs and ongoing relationships.
- Consultative Selling - The ability to understand customer needs through dialogue before recommending products/services.
**Qualifications**
Required Qualifications:
+ Bachelor's Degree in Business, Technology, or related field AND 6+ years experience.
+ Working in an industry (e.g., financial services, retail, manufacturing, energy), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.
+ Sales experience supporting Enterprise customers.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

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Develops and oversees the execution of account plans for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, budgets, and forecasts. Understands customer drivers of digital transformation and leverages understanding to engage internal teams to accelerate the customer's digital transformation and strategy. Cultivates relationships and uses Microsoft sales strategies throughout multiple levels of the customer's organization to establish strong alignment on long-term goals and secure buy in and execution. Leverages knowledge of and experience with Microsoft's product landscape, solutions, and strategy to address customers' needs.

**Responsibilities**:
**Account Management**
- Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.
- Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions, and to provide a comprehensive account management experience.
- Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).
- Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging

industry expertise to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account.

Strategic Thinking
- Articulates Microsoft's and partners' point of view and creates deep connections with decision makers throughout multiple levels of the customers' organization to drive purchase decisions and increase interaction and participation, leveraging relevant tools and resources (e.g., LinkedIn). Leverages relationships to address complex political blockers and drive execution for the customer.
- Engages in strategic discussions by articulating ideas to evolve and facilitate evolution of customer business model, using Microsoft capabilities to solve customer's complex business problems. Drives strategic initiatives to promote a more holistic digital approach between Microsoft and the customer.
- Leverages unique, strategic, industry-focused business insights and opportunities to create long-term, competitive advantage for the customer.

**Customer Engagement**
- Proactively elevates stakeholder relationships and uses Microsoft sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization.
- Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly. Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge. Delivers solutions into overall long-term business strategy.

**Sales Excellence**
- Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative

ideas relevant to the customer's business strategy. Enables customers to provide feedback directly to executives to help transform account space by establishing open communication channels for feedback, providing executive sponsorship, and providing direction to others to ensure customer feedback is addressed through One Microsoft

**Company Description**

Alshamel Medical Company is dedicated to providing the best care, diagnostic procedures, instrument technologies, and atmosphere for our customers.

**Role Description**

The Business Development Officer will be responsible for identifying and creating new business opportunities, analyzing financial data, maintaining customer relationships, and providing excellent customer service. The role is located in Salmiya.

**Qualifications**
- New Business Development and Analytical Skills
- Finance, Communication, and Customer Service skills
- Excellent written and verbal communication skills
- Ability to analyze financial data and make sound business decisions
- Experience in the healthcare industry is a plus
- Bachelor's degree in Business Administration or related field
- Must have valid Driving License and transferable residency

Relevant skills and qualifications that would be beneficial include experience in sales, marketing, and customer service, ability to work independently and in a team environment, and proficiency in Microsoft Office and CRM software.

Willingness to travel:

- 100% (required)

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SMSA Express, a market leader in the courier industry, has been providing services to businesses and individuals since 1994. With a solid business platform, SMSA Express offers a range of services including international and domestic express transportation, freight services, e-commerce solutions, and specialized logistics for the healthcare sector. The company has established a vast network connecting 230 countries, making it a preferred logistics partner for numerous organizations and governmental entities. SMSA Express is dedicated to delivering cost-effective and diverse shipping services with a commitment to time-sensitive service and security compliance.

Role Description

This is a full-time on-site role for a Business Development Manager located in Shuwaikh. The Business Development Manager will be responsible for identifying and pursuing new business opportunities, building and maintaining relationships with clients, and developing strategies to increase the company's market share. Day-to-day tasks include conducting market research, attending industry events, creating proposals, negotiating contracts, and collaborating with internal teams to ensure client satisfaction and achieve sales targets.

Qualifications

• Strong business acumen and strategic planning skills
• Excellent communication, negotiation, and presentation skills
• Proven experience in business development, sales, or a related field
• Ability to build and maintain strong client relationships
• Proficiency in market research and data analysis
• Experience in the logistics or courier industry is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field
• Ability to work independently and as part of a team
• Fluency in English; additional language skills are beneficial
• Willingness to travel as required

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Freight and Package Transportation

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Business Developement Manager, Cisco SMB Salesforce Engineering Manager, Commercial Systems Hiring Accounting Manager and Marketing Executive( F&B Sector) Technical Product Marketing Manager - Cybersecurity Product Manager - Industrial Sector Lead Product Manager - Hardware Certification

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