116 Business Development Representative jobs in Kuwait
Specialist, Service Account Management
Posted 10 days ago
Job Viewed
Job Description
VAC9522 - Specialist, Service Account Management
Field: B2B
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 31-Jan-2025
The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:
- Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.
Key Accountabilities and Activities:
- Support the Account Managers in opening new accounts in system (Account Verification).
- End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
- Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
- Adding/cancelling services for B2B customers.
- Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
- Contact the customer for any unclear requests or unauthorized sender.
- Contact the customer to collect the pending items with SDT.
- Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
- Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
- Provide account summary report when needed to customer or KAM (after investigation if required by customer).
- Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
- Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
- Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
- Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
- Handle MNP complaint for B2B corporates for CPR.
- Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
- Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
- Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
- Handle any future media contacts type like live chat, etc.
- Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
- Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
- Coordinate with KAM and finance on the B2B verification Process.
- Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
- Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
- Remove promotions and pending OCC of promotions upon management approval.
- Respond to all sales requirements and support other departments by responding to all their email/calls.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.
Qualifications:
- Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
- 2-3 years of experience based on progression ladder in a similar or related function.
- Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
- Strong customer orientation.
- Good communication, planning and organisational skills.
- Fluency in written and verbal English and Arabic.
Note: You will be required to attach the following:
- Resume / CV
- Passport-size photograph
Specialist, Service Account Management
Posted 10 days ago
Job Viewed
Job Description
Field: B2B
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 31-Jan-2025
The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:
Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.
Key Accountabilities and Activities:
Support the Account Managers in opening new accounts in system (Account Verification).
End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
Adding/cancelling services for B2B customers.
Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
Contact the customer for any unclear requests or unauthorized sender.
Contact the customer to collect the pending items with SDT.
Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
Provide account summary report when needed to customer or KAM (after investigation if required by customer).
Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
Handle MNP complaint for B2B corporates for CPR.
Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
Handle any future media contacts type like live chat, etc.
Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
Coordinate with KAM and finance on the B2B verification Process.
Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
Remove promotions and pending OCC of promotions upon management approval.
Respond to all sales requirements and support other departments by responding to all their email/calls.
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Other duties as directed by supervisor or other superiors.
Qualifications:
Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
2-3 years of experience based on progression ladder in a similar or related function.
Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
Strong customer orientation.
Good communication, planning and organisational skills.
Fluency in written and verbal English and Arabic.
Note:
You will be required to attach the following:
Resume / CV
Passport-size photograph
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Team Lead Account Management
Posted today
Job Viewed
Job Description
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
**Role Summary**
Responsible for developing the business by leading the team of account managers, through our partners and maintaining long-term relationships with them.
Responsible of Team members' training, Department & Team Members' targets are Met, Team’s and the company's culture is adhered.
**What’s On Your Plate?**
- Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
- Implements location-specific and area quality goals and action plans in order to achieve quality standards.
- Provides informal feedback on an ongoing basis and formal feedback in the monthly/annual performance evaluation process to identify and develop talent.
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and setting deadlines for your internal team
- Maintain a continuous business relationship with partners by conducting business reviews with accounts and identifying business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
- Provide excellent service and support in order to build strong relationships and resolve operational issues between partners and the company
Lead the team of account managers to:
- Ensure all account managers in the team are meeting their targets and the company’s KPIs
- Managing Partners expectation with a smooth communication streamline and SLA
- Optimize the partner's content (MOA, delivery time) and Menus
- Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
- Advertisement sales: Acquiring pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
- Convince partners for strong promotions and offers
- Maintain accurate records of all sales and prospecting activities including:
- Closed sales
- Follow-up activities
- Sales expense report
- Increased sales report after placing promotion, voucher and coupons
- Partner analysis sheet
- Account management report
**What Did We Order?**
- Bachelor’s Degree within Business Administration or any other related field
- 4-6 years’ experience within Sales
- A minimum of two years experience in a manager position while leading a team
- Comfortable working in a challenging and dynamic environment
- Leadership Skills
- Negotiation Skills
- Problem Solving Skills
- Decision Making Skills
- Ability to meet deadlines and be flexible in working
- Fluent in both languages Arabic and English
- Communication skills (Written and Verbal)
- Excel Skills
- Preferable software experience: Salesforce, CRM, Google sheets, MIDAS
Sales Representative
Posted 11 days ago
Job Viewed
Job Description
Position: Sales Representative
Qualification: Bachelor of Business Administration (Management) or Marketing
Nationality: Any Nationality
Vacancy: 1
Experience: 2-5 years
Skills: Proficiency in Microsoft Office, excellent reading, writing, and speaking skills in both languages, and strong communication skills with customers
Job Responsibilities- Greet, assist, and serve customers to ensure high standards of customer service and maximize sales
- Maintain and update knowledge on products such as aluminum doors, windows, and curtain walls
- Build and maintain good relationships with existing customers
- Achieve sales targets through selling and up-selling
- Maintain high standards of visual merchandising in display
- Ensure individual productivity and sales results are recorded daily
- Monitor sales results and take corrective actions when necessary
- Standardize procedures to improve efficiency
- Resolve grievances and address errors and complaints
- Metals
- Steel
- Iron
- Aluminium
- Fabrication
- Business Development
Note: Naukrigulf.com is a platform connecting jobseekers and employers. Please independently verify the legitimacy of employers. We do not endorse requests for money or sharing personal/bank details. For security, visit our Security Advice page or contact for concerns.
#J-18808-LjbffrSales Representative
Posted 11 days ago
Job Viewed
Job Description
Responsible for generating sales, building relationships with clients in the hospitality sector, and promoting the company's products.
Identify and approach new clients in the HORECA industry to generate sales leads and close deals.
Build and maintain strong relationships with existing clients by providing excellent customer service and support.
Effectively present and promote the company's products or services to potential and existing clients, highlighting their features and benefits.
Maintain accurate records of sales activities, client interactions, and market information.
Develop a comprehensive understanding of the company's products or services to effectively address client inquiries.
Negotiate sales terms and conditions with clients to reach mutually beneficial agreements.
#J-18808-LjbffrSales Representative
Posted 4 days ago
Job Viewed
Job Description
Sales Representative Qualification:
Bachelor of Business Administration (Management) or Marketing Nationality:
Any Nationality Vacancy:
1 Experience:
2-5 years Skills:
Proficiency in Microsoft Office, excellent reading, writing, and speaking skills in both languages, and strong communication skills with customers Job Responsibilities
Greet, assist, and serve customers to ensure high standards of customer service and maximize sales Maintain and update knowledge on products such as aluminum doors, windows, and curtain walls Build and maintain good relationships with existing customers Achieve sales targets through selling and up-selling Maintain high standards of visual merchandising in display Ensure individual productivity and sales results are recorded daily Monitor sales results and take corrective actions when necessary Standardize procedures to improve efficiency Resolve grievances and address errors and complaints Company Industry
Metals Steel Iron Aluminium Fabrication Department / Functional Area
Business Development Note:
Naukrigulf.com is a platform connecting jobseekers and employers. Please independently verify the legitimacy of employers. We do not endorse requests for money or sharing personal/bank details. For security, visit our Security Advice page or contact for concerns.
#J-18808-Ljbffr
Sales Representative
Posted 26 days ago
Job Viewed
Job Description
#J-18808-Ljbffr
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Sales Representative
Posted today
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Job Description
Carries out various activities related to promoting KAC passenger sales in Kuwait Region. Includes assisting in compiling sales information, analyzing, allocating and achieving sales plan and targets, visiting clients/agents to promote sales, arranging for reservation/preparation, providing special booking facilities and traffic handling for inclusive tours and monitoring KAC agents productivity.
**Tasks and Duties**:
a. Assists assigned supervisor in compiling the information pertaining to sales promotion activities achieved by assigned area. Includes analyzing sales reports and clients cards, collecting related data and preparing necessary statistical reports to be used in further planning activities.
b. Assists Supervisor in analyzing and achieving assigned sales promotion plans. Includes receiving a copy of approved sales plan and targets, assisting Supervisor in allocating targets to Sales Representatives in assigned area, following up on their performance, analyzing major deviation from targets and drafting reports recommending corrective actions.
c. Visits IATA and non-IATA Travel Agencies to promote related sales and collect information for monitoring their productivity and practices of other carriers and their agents. Assists in solving KAC agent’/clients’ problems and coordinates with reservation and traffic staff to provide booking facilities and special traffic handling for inclusive tours organized by KAC agents. d. Visits Ministries, Government’s corporations, commercial houses, oil companies, other airlines, unions, various associations, sports clubs, business men, VIP’s and other prospective clients to promote sales to achieve established sales targets.
**Requirement**:
a. Completion of Secondary (12 years) education plus 2 years of formal training in commercial discipline.
b. 4 years' experience in airline ticketing and reservation, including 1 year formal training and the successful completion of ticketing, reservation and airline sales training courses, 2 years of which as Sales Representative.
**Skills**:
Good knowledge of English.
Sales Representative
Posted today
Job Viewed
Job Description
- Transferable Visa 18
- Soft-skills in English and Arabic languages
- Currently residing in Kuwait
Ability to commute/relocate:
- Kuwait City: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Sales Representative
Posted today
Job Viewed
Job Description
- prefer Asian nationality’s
- good knowledge of Kuwait market
- good communication skills
- 18 residency transferred.
**Salary**: From KD300.000 per month
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Kuwait City (preferred)
Ability to Relocate:
- Kuwait City: Relocate before starting work (preferred)