17 Bug Reporting jobs in Kuwait
Quality Assurance Engineer
Kuwait City, Al Kuwayt
Combined Group Contracting Company (K.S.C.C)
Posted 4 days ago
Job Viewed
Job Description
Job Responsibilities
- Assist in the development of quality system documentation (procedures, work instructions, etc.).
- Coordinate activities related to quality with supervisors.
- Act as the Quality Assurance help desk to assist departments/projects in interpreting and implementing procedures.
- Prepare Monthly QA/QC reports for management.
- Monitor, collect, and update required reports.
- Responsible for updating and maintaining QMS documents on the server and the signed originals.
- Adhere to safety regulations as per HSE policy/manual.
- Comply with Non-Disclosure policies as per CGC Non-Disclosure Procedure and Kuwait labor law.
- Maintain a safe workplace.
Bachelor's Degree in Engineering in any discipline.
CertificationsTrained Lead Auditor/Internal Auditor to ISO 9001 standard.
Conditions of Employment1 to 4 years of work experience in Quality Auditing, systems, and processes.
Skills- Accountability / Dependability
- Adaptability / Flexibility
- Collaboration / Building relationships
- Written and Oral Communication
- Continuous Improvement
- Creativity / Innovation
- Customer Focus
- Ethics / Integrity
- Good computer skills
- Quality Orientation / Attention to Detail
- Safety consciousness
This advertiser has chosen not to accept applicants from your region.
0
Quality Assurance Supervisor
Kuwait City, Al Kuwayt
Mohamed N. Al Hajery and Sons Co. LTD
Posted 4 days ago
Job Viewed
Job Description
- To supervise corporate quality assurance program for results in terms of product quality and conformance to internal as well as external (such as suppliers, regulators, etc.) policies, procedures, and international best practices related to food safety and quality.
- Formulate Food Safety & Quality SOPs & Forms.
- Provide Food Safety & Quality SOP Trainings to F&B personnel.
- Supervise / conduct Food Safety & Quality Audits to ensure timely performance of activities as per the set quality procedures.
- Inspect facilities, equipment, products, or production lines to ensure food is prepared according to safety & quality standards.
- Investigate Food Safety & Quality Complaints.
- Oversee corrective and preventative actions (CAPA) implementation and documentation.
- Maintain a “floor presence” in the production facility.
- Ensure maintenance and sanitation of the facility is in compliance with food safety requirements.
- Collaborates with stakeholders to continually improve capability and process efficiency.
- Perform Supplier Quality Audits and submit reports.
- Maintain Food Safety & Quality Certifications.
- Handle audits by internal or external parties.
Skills
- -Certification on HACCP and/or ISO 22000:2018 or equivalent
- Competency in use of MS Office programs especially Word, Power-point, and Excel
- Verbal and written communication (including report writing) skills (bilingual preferred)
- Critical thinking and analytical skills
- Time management
- Sound judgment, self-reliant and self-motivated
- Reasonable business acumen
This advertiser has chosen not to accept applicants from your region.
1
Quality Assurance Supervisor
Kuwait City, Al Kuwayt
Mohamed N. Al Hajery and Sons Co. LTD
Posted 3 days ago
Job Viewed
Job Description
To supervise corporate quality assurance program for results in terms of product quality and conformance to internal as well as external (such as suppliers, regulators, etc.) policies, procedures, and international best practices related to food safety and quality. Formulate Food Safety & Quality SOPs & Forms. Provide Food Safety & Quality SOP Trainings to F&B personnel. Supervise / conduct Food Safety & Quality Audits to ensure timely performance of activities as per the set quality procedures. Inspect facilities, equipment, products, or production lines to ensure food is prepared according to safety & quality standards. Investigate Food Safety & Quality Complaints. Oversee corrective and preventative actions (CAPA) implementation and documentation. Maintain a “floor presence” in the production facility. Ensure maintenance and sanitation of the facility is in compliance with food safety requirements. Collaborates with stakeholders to continually improve capability and process efficiency. Perform Supplier Quality Audits and submit reports. Maintain Food Safety & Quality Certifications. Handle audits by internal or external parties. Skills -Certification on HACCP and/or ISO 22000:2018 or equivalent Competency in use of MS Office programs especially Word, Power-point, and Excel Verbal and written communication (including report writing) skills (bilingual preferred) Critical thinking and analytical skills Time management Sound judgment, self-reliant and self-motivated Reasonable business acumen
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This advertiser has chosen not to accept applicants from your region.
2
Quality Assurance Engineer
Kuwait City, Al Kuwayt
Combined Group Contracting Company (K.S.C.C)
Posted 5 days ago
Job Viewed
Job Description
Job Responsibilities
Assist in the development of quality system documentation (procedures, work instructions, etc.). Coordinate activities related to quality with supervisors. Act as the Quality Assurance help desk to assist departments/projects in interpreting and implementing procedures. Prepare Monthly QA/QC reports for management. Monitor, collect, and update required reports. Responsible for updating and maintaining QMS documents on the server and the signed originals. Adhere to safety regulations as per HSE policy/manual. Comply with Non-Disclosure policies as per CGC Non-Disclosure Procedure and Kuwait labor law. Maintain a safe workplace. Education
Bachelor's Degree in Engineering in any discipline. Certifications
Trained Lead Auditor/Internal Auditor to ISO 9001 standard. Conditions of Employment
1 to 4 years of work experience in Quality Auditing, systems, and processes. Skills
Accountability / Dependability Adaptability / Flexibility Collaboration / Building relationships Written and Oral Communication Continuous Improvement Creativity / Innovation Customer Focus Ethics / Integrity Good computer skills Quality Orientation / Attention to Detail Safety consciousness
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Assist in the development of quality system documentation (procedures, work instructions, etc.). Coordinate activities related to quality with supervisors. Act as the Quality Assurance help desk to assist departments/projects in interpreting and implementing procedures. Prepare Monthly QA/QC reports for management. Monitor, collect, and update required reports. Responsible for updating and maintaining QMS documents on the server and the signed originals. Adhere to safety regulations as per HSE policy/manual. Comply with Non-Disclosure policies as per CGC Non-Disclosure Procedure and Kuwait labor law. Maintain a safe workplace. Education
Bachelor's Degree in Engineering in any discipline. Certifications
Trained Lead Auditor/Internal Auditor to ISO 9001 standard. Conditions of Employment
1 to 4 years of work experience in Quality Auditing, systems, and processes. Skills
Accountability / Dependability Adaptability / Flexibility Collaboration / Building relationships Written and Oral Communication Continuous Improvement Creativity / Innovation Customer Focus Ethics / Integrity Good computer skills Quality Orientation / Attention to Detail Safety consciousness
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This advertiser has chosen not to accept applicants from your region.
3
Quality Assurance Specialist
Amentum
Posted today
Job Viewed
Job Description
**Quality Assurance Specialist**:
- R0086074
- Camp Arifjan, Kuwait, Al Jahrah, Kuwait
- Full time
- Add to favorites Favorited View favorites
**Supporting the Most Exciting and Meaningful Missions in the World**
Quality Assurance SpecialistEssential Duties & Responsibilities:
- Ensures effective implementation of ISO 9001:2015 QMS and Quality Control Plan.
- Acts as point of contact with customer quality surveillance entities to ensure that customer requirements and expectations are being achieved.
- Assists with continual process improvement initiatives.
- Monitors customer complaints and works to ensure that effective corrective actions plans are developed and implemented.
- Implements performance metric analysis and status reporting process.
- Conducts quality self-assessments using Amentum project quality assessment guidelines.
- Conducts Quality related training as required (i.e., ISO awareness, root cause analysis, corrective action, process improvement)
- Performs other related duties as assigned.
**Education**:
- High school diploma or equivalent required.
**Experience**:
- Minimum of 3 years of experience working in a Quality Specialist, or equivalent, role.
Specialized Knowledge, Skills & Abilities:
- Possess quality management system knowledge in accordance with applicable industry and current ISO 9001 quality standard requirements.
- Possess the ability to analyze, evaluate, and recommend improvements in quality system processes (use of Lean / Six Sigma DMAIC methodologies preferred).
- Capable of developing management level presentations and reports.
- Requires a collaborative work style that fosters cooperation and teamwork.
- Effectively plan and organize assigned work with a focus on matters of significance.
- Communicate effectively, orally and in writing.
- Work independently with mínimal supervision.
Certification, License & Clearance:
- Lean Six Sigma Green Belt certification (preferred).
- Ability to obtain Secret Clearance within 60 days and prior to deployment required
- Must be a U.S. Citizen
Work Environment, Physical Demands & Mental Demands:
- Ability to perform job duties efficiently and effectively.
- Must be able to work in extreme environmental conditions including dust and high temperatures.
- Must be able to endure long hours, exposure to weather and hazardous conditions.
- Must be able to lift up to 50lbs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
EEO is the Law Poster Supplement
- R0086074
- Camp Arifjan, Kuwait, Al Jahrah, Kuwait
- Full time
- Add to favorites Favorited View favorites
**Supporting the Most Exciting and Meaningful Missions in the World**
Quality Assurance SpecialistEssential Duties & Responsibilities:
- Ensures effective implementation of ISO 9001:2015 QMS and Quality Control Plan.
- Acts as point of contact with customer quality surveillance entities to ensure that customer requirements and expectations are being achieved.
- Assists with continual process improvement initiatives.
- Monitors customer complaints and works to ensure that effective corrective actions plans are developed and implemented.
- Implements performance metric analysis and status reporting process.
- Conducts quality self-assessments using Amentum project quality assessment guidelines.
- Conducts Quality related training as required (i.e., ISO awareness, root cause analysis, corrective action, process improvement)
- Performs other related duties as assigned.
**Education**:
- High school diploma or equivalent required.
**Experience**:
- Minimum of 3 years of experience working in a Quality Specialist, or equivalent, role.
Specialized Knowledge, Skills & Abilities:
- Possess quality management system knowledge in accordance with applicable industry and current ISO 9001 quality standard requirements.
- Possess the ability to analyze, evaluate, and recommend improvements in quality system processes (use of Lean / Six Sigma DMAIC methodologies preferred).
- Capable of developing management level presentations and reports.
- Requires a collaborative work style that fosters cooperation and teamwork.
- Effectively plan and organize assigned work with a focus on matters of significance.
- Communicate effectively, orally and in writing.
- Work independently with mínimal supervision.
Certification, License & Clearance:
- Lean Six Sigma Green Belt certification (preferred).
- Ability to obtain Secret Clearance within 60 days and prior to deployment required
- Must be a U.S. Citizen
Work Environment, Physical Demands & Mental Demands:
- Ability to perform job duties efficiently and effectively.
- Must be able to work in extreme environmental conditions including dust and high temperatures.
- Must be able to endure long hours, exposure to weather and hazardous conditions.
- Must be able to lift up to 50lbs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
EEO is the Law Poster Supplement
This advertiser has chosen not to accept applicants from your region.
4
Quality Assurance Specialist
Amentum
Posted today
Job Viewed
Job Description
**Quality Assurance Specialist**:
- R0086074
- Camp Arifjan, Kuwait, Al Jahrah, Kuwait
- Full time
- Add to favorites Favorited View favorites
**Supporting the Most Exciting and Meaningful Missions in the World**
Quality Assurance SpecialistEssential Duties & Responsibilities:
- Ensures effective implementation of ISO 9001:2015 QMS and Quality Control Plan.
- Acts as point of contact with customer quality surveillance entities to ensure that customer requirements and expectations are being achieved.
- Assists with continual process improvement initiatives.
- Monitors customer complaints and works to ensure that effective corrective actions plans are developed and implemented.
- Implements performance metric analysis and status reporting process.
- Conducts quality self-assessments using Amentum project quality assessment guidelines.
- Conducts Quality related training as required (i.e., ISO awareness, root cause analysis, corrective action, process improvement)
- Performs other related duties as assigned.
**Education**:
- High school diploma or equivalent required.
**Experience**:
- Minimum of 3 years of experience working in a Quality Specialist, or equivalent, role.
Specialized Knowledge, Skills & Abilities:
- Possess quality management system knowledge in accordance with applicable industry and current ISO 9001 quality standard requirements.
- Possess the ability to analyze, evaluate, and recommend improvements in quality system processes (use of Lean / Six Sigma DMAIC methodologies preferred).
- Capable of developing management level presentations and reports.
- Requires a collaborative work style that fosters cooperation and teamwork.
- Effectively plan and organize assigned work with a focus on matters of significance.
- Communicate effectively, orally and in writing.
- Work independently with mínimal supervision.
Certification, License & Clearance:
- Lean Six Sigma Green Belt certification (preferred).
- Ability to obtain Secret Clearance within 60 days and prior to deployment required
- Must be a U.S. Citizen
Work Environment, Physical Demands & Mental Demands:
- Ability to perform job duties efficiently and effectively.
- Must be able to work in extreme environmental conditions including dust and high temperatures.
- Must be able to endure long hours, exposure to weather and hazardous conditions.
- Must be able to lift up to 50lbs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
EEO is the Law Poster Supplement
- R0086074
- Camp Arifjan, Kuwait, Al Jahrah, Kuwait
- Full time
- Add to favorites Favorited View favorites
**Supporting the Most Exciting and Meaningful Missions in the World**
Quality Assurance SpecialistEssential Duties & Responsibilities:
- Ensures effective implementation of ISO 9001:2015 QMS and Quality Control Plan.
- Acts as point of contact with customer quality surveillance entities to ensure that customer requirements and expectations are being achieved.
- Assists with continual process improvement initiatives.
- Monitors customer complaints and works to ensure that effective corrective actions plans are developed and implemented.
- Implements performance metric analysis and status reporting process.
- Conducts quality self-assessments using Amentum project quality assessment guidelines.
- Conducts Quality related training as required (i.e., ISO awareness, root cause analysis, corrective action, process improvement)
- Performs other related duties as assigned.
**Education**:
- High school diploma or equivalent required.
**Experience**:
- Minimum of 3 years of experience working in a Quality Specialist, or equivalent, role.
Specialized Knowledge, Skills & Abilities:
- Possess quality management system knowledge in accordance with applicable industry and current ISO 9001 quality standard requirements.
- Possess the ability to analyze, evaluate, and recommend improvements in quality system processes (use of Lean / Six Sigma DMAIC methodologies preferred).
- Capable of developing management level presentations and reports.
- Requires a collaborative work style that fosters cooperation and teamwork.
- Effectively plan and organize assigned work with a focus on matters of significance.
- Communicate effectively, orally and in writing.
- Work independently with mínimal supervision.
Certification, License & Clearance:
- Lean Six Sigma Green Belt certification (preferred).
- Ability to obtain Secret Clearance within 60 days and prior to deployment required
- Must be a U.S. Citizen
Work Environment, Physical Demands & Mental Demands:
- Ability to perform job duties efficiently and effectively.
- Must be able to work in extreme environmental conditions including dust and high temperatures.
- Must be able to endure long hours, exposure to weather and hazardous conditions.
- Must be able to lift up to 50lbs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
EEO is the Law Poster Supplement
This advertiser has chosen not to accept applicants from your region.
5
Quality Assurance Manager – Stores
Kuwait City, Al Kuwayt
Focus Management Consultants Limited (FMCL)
Posted 11 days ago
Job Viewed
Job Description
VAM Systems is currently looking for QA for our Bahrain operations with the following skillsets and terms & conditions: (Bahraini only)
Qualifications- Bachelor’s/University degree in IT/Business management or equivalent experience
- ISTQB certification is valued
- Arabic is an added advantage
- 2-3 years’ experience in business analysis and web application development.
- Prior experience in QA and testing, preferably with scrum team
- Understanding of Agile/Scrum methodology and how QA functions within it
- Good database management and queries
- Ability to analyze and think quickly and to resolve conflict
- Experience with successful Agile techniques
- Ability to work with and lead a team
- Strong communication, interpersonal and mentoring skills
- Ability to adapt to a changing environment
- Self-motivation and ability to stay focused in the middle of distraction
- Professional experience with QA tools, requirements management tools, issue tracking tools e.g., Jira
- Experience and comfort with Agile methodologies
- Ability to understand the documentation requirements of requests and problems
- Project management skills to lead successful projects
- Understand integration and system testing methodology
- Ability to define and analyze user requirements proactively
- Ability to decide a reasonable plan based on different project types and required efforts for it
- Bahraini candidates only need to apply
- Joining time frame: (15 - 30 days)
The selected candidates shall join with one of our leading organizations in Bahrain.
Interested candidates can apply with your CV to arathy.
WA
VAM Systems is a Business Consulting, IT Solutions and Services company.
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6
Quality Assurance Manager – Stores
Kuwait City, Al Kuwayt
Focus Management Consultants Limited (FMCL)
Posted 11 days ago
Job Viewed
Job Description
VAM Systems is currently looking for QA for our Bahrain operations with the following skillsets and terms & conditions: (Bahraini only) Qualifications
Bachelor’s/University degree in IT/Business management or equivalent experience ISTQB certification is valued Arabic is an added advantage Required
2-3 years’ experience in business analysis and web application development. Prior experience in QA and testing, preferably with scrum team Understanding of Agile/Scrum methodology and how QA functions within it Good database management and queries Ability to analyze and think quickly and to resolve conflict Experience with successful Agile techniques Ability to work with and lead a team Strong communication, interpersonal and mentoring skills Ability to adapt to a changing environment Self-motivation and ability to stay focused in the middle of distraction Professional experience with QA tools, requirements management tools, issue tracking tools e.g., Jira Skills
Experience and comfort with Agile methodologies Ability to understand the documentation requirements of requests and problems Project management skills to lead successful projects Understand integration and system testing methodology Ability to define and analyze user requirements proactively Ability to decide a reasonable plan based on different project types and required efforts for it Terms and Conditions
Bahraini candidates only need to apply Joining time frame: (15 - 30 days) The selected candidates shall join with one of our leading organizations in Bahrain. Interested candidates can apply with your CV to arathy. WA VAM Systems is a Business Consulting, IT Solutions and Services company.
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Bachelor’s/University degree in IT/Business management or equivalent experience ISTQB certification is valued Arabic is an added advantage Required
2-3 years’ experience in business analysis and web application development. Prior experience in QA and testing, preferably with scrum team Understanding of Agile/Scrum methodology and how QA functions within it Good database management and queries Ability to analyze and think quickly and to resolve conflict Experience with successful Agile techniques Ability to work with and lead a team Strong communication, interpersonal and mentoring skills Ability to adapt to a changing environment Self-motivation and ability to stay focused in the middle of distraction Professional experience with QA tools, requirements management tools, issue tracking tools e.g., Jira Skills
Experience and comfort with Agile methodologies Ability to understand the documentation requirements of requests and problems Project management skills to lead successful projects Understand integration and system testing methodology Ability to define and analyze user requirements proactively Ability to decide a reasonable plan based on different project types and required efforts for it Terms and Conditions
Bahraini candidates only need to apply Joining time frame: (15 - 30 days) The selected candidates shall join with one of our leading organizations in Bahrain. Interested candidates can apply with your CV to arathy. WA VAM Systems is a Business Consulting, IT Solutions and Services company.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Call Center Quality Assurance Officer
Jazeera Airways
Posted today
Job Viewed
Job Description
We are looking for Call Center Quality Assurance Officer to measure Call Center performance compliance vis-a-vis the expectations of the Call Center Agent overall behaviour & empathy.
The position will also be responsible to assess the overall performance of Jazeera’s call center and review inbound and outbound calls, assess agents’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures, as well as submit recommendations for enhancements of the overall customer’s experience.
**Responsibilities and Duties**:
- Highlight areas of risk within the business (the call center, call administration, and customer care) to ensure business risk reduction
- Provide solutions to improve the overall performance of the call center
- Define and address potential customer interaction issues
- Review and evaluate customer feedback to increase satisfaction and improve sales closings
- Propose new ideas to be implemented with immediate effect to enhance customer service and satisfaction
- Measure call center quality metrics and evaluate the level of service scores
- Review and evaluate the targets achieved by call center agents (daily, weekly, and monthly)
- Assess agents' knowledge, skills, and overall performance
- Listen to live or recorded calls
- Attend TKD Agents One-on-One Interface with Walk-in Passengers
- Implement customer satisfaction surveys
- Set KPIs for Call Protocol and Customer Satisfaction
**Requirements and Qualifications**:
- Minimum 2 years of experience in Quality Assurance & Customer Service
- Relevant experience in Banking, Automobile, Aviation & Telecommunication is preferred
- Excellent English communication skills. Arabic will be an added advantage
- Attention to details, quality, and meticulousness of tasks
The position will also be responsible to assess the overall performance of Jazeera’s call center and review inbound and outbound calls, assess agents’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures, as well as submit recommendations for enhancements of the overall customer’s experience.
**Responsibilities and Duties**:
- Highlight areas of risk within the business (the call center, call administration, and customer care) to ensure business risk reduction
- Provide solutions to improve the overall performance of the call center
- Define and address potential customer interaction issues
- Review and evaluate customer feedback to increase satisfaction and improve sales closings
- Propose new ideas to be implemented with immediate effect to enhance customer service and satisfaction
- Measure call center quality metrics and evaluate the level of service scores
- Review and evaluate the targets achieved by call center agents (daily, weekly, and monthly)
- Assess agents' knowledge, skills, and overall performance
- Listen to live or recorded calls
- Attend TKD Agents One-on-One Interface with Walk-in Passengers
- Implement customer satisfaction surveys
- Set KPIs for Call Protocol and Customer Satisfaction
**Requirements and Qualifications**:
- Minimum 2 years of experience in Quality Assurance & Customer Service
- Relevant experience in Banking, Automobile, Aviation & Telecommunication is preferred
- Excellent English communication skills. Arabic will be an added advantage
- Attention to details, quality, and meticulousness of tasks
This advertiser has chosen not to accept applicants from your region.
8
Specialist B2B Collection & Billing Quality Assurance
Kuwait City, Al Kuwayt
Ooredoo Qatar
Posted 7 days ago
Job Viewed
Job Description
VAC9703 - Specialist B2B Collection & Billing Quality Assurance
Field: B2B
Contract Type: Full Time - Permanent
Location:
Closing Date: 30-Sep-2025
The CompanyOoredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology, and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The RoleResponsible for all activities involving billing quality assurance and compliance with Ooredoo’s quality standards. Conducts tests, reviews, documents defects, and escalates for fixes.
Develops test plans, compiles test data, and devises test scenarios.
Key Accountabilities and Activities- Ensure timely dunning actions and manage dunning events daily.
- Filter customer updates/payments from the dunning list.
- Quality check Dunning SMS/Notifications for consistency and timeliness.
- Liaise with stakeholders regarding delays in dunning events, notify, and seek approval to send dunning events.
- Perform Bill Sample planning.
- Review test data and request test bill generation.
- Conduct testing and prioritize failed test cases based on impact and severity.
- Escalate issues for fixing and provide justification for critical failures, seeking top management approval if necessary.
- Propose mitigation options for failed test cases, such as proactive customer notifications or bill run exclusions.
- Keep customers informed about unpaid bills to facilitate timely settlement.
- Handle billing inquiries promptly and consult with the Collection Team Leader on complex cases.
- Be familiar with payment options, bill settlement choices, and credit procedures to advise customers accurately.
- Negotiate payment arrangements for overdue accounts.
- Achieve individual collection targets as per action plans.
- Update system actions and database regularly.
- Onboard new customers from a collection perspective, advising on payment methods to reduce delinquency.
- Stay informed of developments and innovations in the field.
- Perform other duties as assigned by supervisors.
- Diploma or bachelor's degree in accounting or related field, with appropriate registration.
- Credit Risk and Receivables management certification is advantageous.
- 2-3 years of experience, depending on progression.
- Experience in Collection and Telecom Billing.
- Experience as a tester.
- Excellent command of English; Arabic is an advantage.
- Thorough understanding of Telecom Billing & Rating concepts.
You will be required to attach the following documents.
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This advertiser has chosen not to accept applicants from your region.
9