81 Associate Engineer jobs in Kuwait

Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks; Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts as required; Providing support, including procedural documentation and relevant reports; Following diagrams and written instructions to repair a fault or set up a system; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, such as software developers; Testing and evaluating new technology; Conducting electrical safety checks on computer equipment. To create and implement standards and guidelines for operations. Monitoring servers, all applications and services (FTP, Mail) continuously Performing preventive maintenance on servers regularly supporting daily operations and help development team to resolve issues Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime Escalation of developmental issues to development team Any other duties as assigned by line manager/management

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The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms.

The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives.

Key Responsibilities

• Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives.
• Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality.
• Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making.
• Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects.

Engineering & Technical Support Division

• Provide high-level technical expertise for design, troubleshooting, and continuous process improvement.
• Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities.
• Ensure robust design control management across all technical projects and product developments.
• Support process safety, ESG objectives, and technology innovation initiatives.

Maintenance & Reliability Division

• Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value.
• Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards.
• Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms.
• Optimize cost efficiency while maintaining reliability, safety, and compliance.

Asset Integrity & Compliance Division

• Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements.
• Implement and oversee risk-based inspection programs and lifecycle integrity strategies.
• Maintain governance for technical compliance, HSE assurance, and regulatory audits.
• Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies.

People & Organizational Development

• Lead and mentor division managers, cultivating a high-performance and technically competent workforce.
• Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities.
• Strengthen technical leadership and succession pipelines for long-term organizational resilience.

Governance & Reporting

• Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management.
• Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades.
• Represent Technical Support Services in board-level reviews, audits, and cross-functional committees.

Skills

• Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred.
• Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership.
• Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar).
• Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment.
• Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects.
• Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks.
• Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments.

Key Competencies

• Strategic vision with operational and financial acumen.
• Strong engineering and technical expertise across asset-heavy industries.
• Leadership and people development with a focus on Lean/Six Sigma practices.
• Advanced knowledge of enterprise asset management systems.
• Project management skills for design, commissioning, and upgrades of facilities.
• Risk management, compliance orientation, and problem-solving capabilities.
• Effective stakeholder communication and board-level presentation skills.

#J-18808-Ljbffr

The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms. The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives. Key Responsibilities

Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives. Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality. Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making. Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects. Engineering & Technical Support Division

Provide high-level technical expertise for design, troubleshooting, and continuous process improvement. Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities. Ensure robust design control management across all technical projects and product developments. Support process safety, ESG objectives, and technology innovation initiatives. Maintenance & Reliability Division

Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value. Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards. Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms. Optimize cost efficiency while maintaining reliability, safety, and compliance. Asset Integrity & Compliance Division

Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements. Implement and oversee risk-based inspection programs and lifecycle integrity strategies. Maintain governance for technical compliance, HSE assurance, and regulatory audits. Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies. People & Organizational Development

Lead and mentor division managers, cultivating a high-performance and technically competent workforce. Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities. Strengthen technical leadership and succession pipelines for long-term organizational resilience. Governance & Reporting

Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management. Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades. Represent Technical Support Services in board-level reviews, audits, and cross-functional committees. Skills

Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred. Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership. Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar). Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment. Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects. Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks. Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments. Key Competencies

Strategic vision with operational and financial acumen. Strong engineering and technical expertise across asset-heavy industries. Leadership and people development with a focus on Lean/Six Sigma practices. Advanced knowledge of enterprise asset management systems. Project management skills for design, commissioning, and upgrades of facilities. Risk management, compliance orientation, and problem-solving capabilities. Effective stakeholder communication and board-level presentation skills.

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Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

Noting that we require and will perform a background check for this role.

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Embedded Linux Field Engineer for Devices/IoT Community Engineer (multiple roles and seniority levels) Linux Cryptography and Security Engineer Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Software Engineer (Python/Linux/Packaging) Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Software Engineer - Data Infrastructure - Kafka Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics Software Engineer - Data Infrastructure - OpenSearch/ElasticSearch Python Software Engineer - Ubuntu Hardware Certification Team

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

Noting that we require and will perform a background check for this role.

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Embedded Linux Field Engineer for Devices/IoT Community Engineer (multiple roles and seniority levels) Linux Cryptography and Security Engineer Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Software Engineer (Python/Linux/Packaging) Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Software Engineer - Data Infrastructure - Kafka Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics Software Engineer - Data Infrastructure - OpenSearch/ElasticSearch Python Software Engineer - Ubuntu Hardware Certification Team

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

Noting that we require and will perform a background check for this role.

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Embedded Linux Field Engineer for Devices/IoT Community Engineer (multiple roles and seniority levels) Linux Cryptography and Security Engineer Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Software Engineer (Python/Linux/Packaging) Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Software Engineer - Data Infrastructure - Kafka Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics Software Engineer - Data Infrastructure - OpenSearch/ElasticSearch Python Software Engineer - Ubuntu Hardware Certification Team

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

Noting that we require and will perform a background check for this role.

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Embedded Linux Field Engineer for Devices/IoT Community Engineer (multiple roles and seniority levels) Linux Cryptography and Security Engineer Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Software Engineer (Python/Linux/Packaging) Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Software Engineer - Data Infrastructure - Kafka Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics Software Engineer - Data Infrastructure - OpenSearch/ElasticSearch Python Software Engineer - Ubuntu Hardware Certification Team

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

Noting that we require and will perform a background check for this role.

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Embedded Linux Field Engineer for Devices/IoT Community Engineer (multiple roles and seniority levels) Linux Cryptography and Security Engineer Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Software Engineer (Python/Linux/Packaging) Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Software Engineer - Data Infrastructure - Kafka Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics Software Engineer - Data Infrastructure - OpenSearch/ElasticSearch Python Software Engineer - Ubuntu Hardware Certification Team

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

Noting that we require and will perform a background check for this role.

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Embedded Linux Field Engineer for Devices/IoT Community Engineer (multiple roles and seniority levels) Linux Cryptography and Security Engineer Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Software Engineer (Python/Linux/Packaging) Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Software Engineer - Data Infrastructure - Kafka Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics Software Engineer - Data Infrastructure - OpenSearch/ElasticSearch Python Software Engineer - Ubuntu Hardware Certification Team

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr