16 Area Manager jobs in Kuwait

To lead and oversee the operations of multiple restaurant locations, driving sales, increasing profitability, and achieving operational goals through effective management, strategic decision-making, and a focus on exceptional customer service.

Key Responsibilities

• Lead and oversee operations of multiple restaurant locations.
• Develop strategies to drive sales, increase profitability, and achieve operational goals.
• Train, mentor, and support restaurant managers and staff to ensure exceptional customer service and the achievement of organizational goals.
• Analyze key performance indicators (KPIs) and implement corrective actions.
• Collaborate with the marketing team on promotional campaigns and initiatives.
• Ensure compliance with health and safety regulations and company policies.
• Oversee service recovery and problem resolution promptly and professionally across outlets.
• Optimize operations for efficiency, set standards, and monitor employee performance.
• Collaborate with senior executives on strategic decisions for expansion and acquisition.
• Drive team performance and implement marketing strategies.
• Review employee performance evaluations and approve necessary changes.
• Support new projects and events to enhance operational excellence.
• Conduct regular audits to ensure brand standards are met and maintained.
• Monitor financial performance, set objectives, and analyze sales levels.
• Implement cost-effective measures to achieve financial targets.
• Proficient in Microsoft Office and other relevant software.
• Develop and implement training programs to enhance staff skills and performance.
• Collaborate with QA team to ensure SOP compliance and continuous improvement.
• Conduct competitor analysis and market studies to stay ahead in the industry.
• Evaluate monthly performance against revenue targets and service goals.
• Forecast monthly sales targets according to current trends and previous year’s data.
• Coordinate with IT to update operational requirements and systems.
• Monitor and analyze guest feedback to enhance customer satisfaction.
• Address operational challenges and implement strategies for improvement.
• Collaborate with CX team to understand guest feedback and retention strategies.
• Review and approve daily transactions and roster schedules.
• Coordinate with the culinary team to develop and update menu offerings.
• Analyze sales data and trends to identify opportunities for revenue growth.
• Undertake sound financial management to ensure stores are profitable and stay within budget, ahead of financial targets.
• Ensure compliance with the company’s policies and operational guidelines.
• Evaluate branch performance using key metrics and address issues to improve it.
• Implement cost-effective measures in line with operational profitability of the stores, contributing to the net profit margin ratio.
• Lead and be accountable for pre-opening formalities of new outlets.
• Conduct annual forecasting and budgeting of branches.
• Oversee and manage overall non-food costs, staff costs, manager controllables, and other operating costs by analyzing monthly expenditures and implementing cost-effective measures to remain within budget targets.
• Coordinate with F&B Manager to determine requirements for Capex/Opex.

Skills

• Minimum 5 years in the same position.
• Proven track record managing multi-location restaurant/foodservice operations.
• Experience in budgeting, financial analysis, and managing P&L statements.
• Education: Minimum Bachelor’s Degree in Catering Science/Culinary Arts.

Personal Skills

• Excellent interpersonal skills.
• Positive attitude and team-oriented mindset.
• Self-motivated with a passion for hospitality.
• Excellent communication skills in English and Arabic.
• Strong planning and organizational skills.
• Leadership and team management capabilities.
• Excellent problem-solving and decision-making skills.
• Deep knowledge of food safety regulations and industry standards.
• Exceptional negotiation and interpersonal skills.
• Ability to handle pressure and manage multiple priorities.
• Leadership and people management.
• Strategic thinking and operational efficiency.
• Financial acumen and customer-centric focus.
• Adaptability, flexibility, and innovative mindset.

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Job Summary

The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores.

Job Responsibilities

• Works with stores’ managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories


• Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures


• Assists Line Manager in reviews and budgets


• Assists in selecting competent team members


• Supports, participates in training and develops staff for future potential


• Manages employee issues and disciplinary matters


• Ensures all brand standards, policies and procedures are communicated to team members and are complied with


• Checks quality of service, coffee and food excellence


• Utilizes customer feedback to lead stores in identifying gaps and executing improvements


• Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time


• Contributes to Costa success by leading stores’ operations within his area, customarily exercise discretion in managing the overall experience of the stores


• Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance


• Develops talent and identifies training needs through coaching and mentoring


• Works with the Training Manager to ensure training needs are addressed


• Ensures a succession plan is in place to meet future manpower requirement


• Involved in Local store marketing initiatives and drive store performance


• Involved in selecting costa locations & new store acquisitions


• Involved in store design & build to ensure that all costa stores are built according to the design pack & brand standards


• Ensure the costa policy and procedures are completed by the store manager & sign monthly paper works


• Ensure the MC related paper works are completed by the store manager & sign day to day paper works during the store visits


• Involved in product ordering forecast


• Involved in above the line marketing activities and lead outdoor event/activities


• Involved in making any new operational/financial policies related to audit and brand excellence


• Ensure NSO on time, up to standard and budget

Candidate Requirements

• Strong verbal and written communication skills


• Good leadership skills


• Knowledge & understanding of P&L/ KPIs


• Able to positively engage, motivate and influence other


• Highly self-motivated and directed with an attention to detail


• Excellent organizational, planning and time management skills


• Ability to train and develop the skill and knowledge


• Experience in operational management


• Experience within retail hospitality sector (preferable coffee shops industry)


• Computer proficiency

Education
Bachelor’s Degree



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Job Summary The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores.

Job Responsibilities

Works with stores’ managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories

Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures

Assists Line Manager in reviews and budgets

Assists in selecting competent team members

Supports, participates in training and develops staff for future potential

Manages employee issues and disciplinary matters

Ensures all brand standards, policies and procedures are communicated to team members and are complied with

Checks quality of service, coffee and food excellence

Utilizes customer feedback to lead stores in identifying gaps and executing improvements

Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time

Contributes to Costa success by leading stores’ operations within his area, customarily exercise discretion in managing the overall experience of the stores

Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance

Develops talent and identifies training needs through coaching and mentoring

Works with the Training Manager to ensure training needs are addressed

Ensures a succession plan is in place to meet future manpower requirement

Involved in Local store marketing initiatives and drive store performance

Involved in selecting costa locations & new store acquisitions

Involved in store design & build to ensure that all costa stores are built according to the design pack & brand standards

Ensure the costa policy and procedures are completed by the store manager & sign monthly paper works

Ensure the MC related paper works are completed by the store manager & sign day to day paper works during the store visits

Involved in product ordering forecast

Involved in above the line marketing activities and lead outdoor event/activities

Involved in making any new operational/financial policies related to audit and brand excellence

Ensure NSO on time, up to standard and budget

Candidate Requirements

Strong verbal and written communication skills

Good leadership skills

Knowledge & understanding of P&L/ KPIs

Able to positively engage, motivate and influence other

Highly self-motivated and directed with an attention to detail

Excellent organizational, planning and time management skills

Ability to train and develop the skill and knowledge

Experience in operational management

Experience within retail hospitality sector (preferable coffee shops industry)

Computer proficiency

Education Bachelor’s Degree

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Job description:

Job Summary The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores. Job Responsibilities

Works with stores’ managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures Assists Line Manager in reviews and budgets Assists in selecting competent team members Supports, participates in training and develops staff for future potential Manages employee issues and disciplinary matters Ensures all brand standards, policies and procedures are communicated to team members and are complied with Checks quality of service, coffee and food excellence Utilizes customer feedback to lead stores in identifying gaps and executing improvements Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time Contributes to Costa success by leading stores’ operations within his area, customarily exercise discretion in managing the overall experience of the stores Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance Develops talent and identifies training needs through coaching and mentoring Works with the Training Manager to ensure training needs are addressed Ensures a succession plan is in place to meet future manpower requirement Involved in Local store marketing initiatives and drive store performance Involved in selecting costa locations & new store acquisitions Involved in store design & build to ensure that all costa stores are built according to the design pack & brand standards Ensure the costa policy and procedures are completed by the store manager & sign monthly paper works Ensure the MC related paper works are completed by the store manager & sign day to day paper works during the store visits Involved in product ordering forecast Involved in above the line marketing activities and lead outdoor event/activities Involved in making any new operational/financial policies related to audit and brand excellence Ensure NSO on time, up to standard and budget Candidate Requirements

Strong verbal and written communication skills Good leadership skills Knowledge & understanding of P&L/ KPIs Able to positively engage, motivate and influence other Highly self-motivated and directed with an attention to detail Excellent organizational, planning and time management skills Ability to train and develop the skill and knowledge Experience in operational management Experience within retail hospitality sector (preferable coffee shops industry) Computer proficiency Education Bachelor’s Degree #J-18808-Ljbffr

To lead and oversee the operations of multiple restaurant locations, driving sales, increasing profitability, and achieving operational goals through effective management, strategic decision-making, and a focus on exceptional customer service. Key Responsibilities

Lead and oversee operations of multiple restaurant locations. Develop strategies to drive sales, increase profitability, and achieve operational goals. Train, mentor, and support restaurant managers and staff to ensure exceptional customer service and the achievement of organizational goals. Analyze key performance indicators (KPIs) and implement corrective actions. Collaborate with the marketing team on promotional campaigns and initiatives. Ensure compliance with health and safety regulations and company policies. Oversee service recovery and problem resolution promptly and professionally across outlets. Optimize operations for efficiency, set standards, and monitor employee performance. Collaborate with senior executives on strategic decisions for expansion and acquisition. Drive team performance and implement marketing strategies. Review employee performance evaluations and approve necessary changes. Support new projects and events to enhance operational excellence. Conduct regular audits to ensure brand standards are met and maintained. Monitor financial performance, set objectives, and analyze sales levels. Implement cost-effective measures to achieve financial targets. Proficient in Microsoft Office and other relevant software. Develop and implement training programs to enhance staff skills and performance. Collaborate with QA team to ensure SOP compliance and continuous improvement. Conduct competitor analysis and market studies to stay ahead in the industry. Evaluate monthly performance against revenue targets and service goals. Forecast monthly sales targets according to current trends and previous year’s data. Coordinate with IT to update operational requirements and systems. Monitor and analyze guest feedback to enhance customer satisfaction. Address operational challenges and implement strategies for improvement. Collaborate with CX team to understand guest feedback and retention strategies. Review and approve daily transactions and roster schedules. Coordinate with the culinary team to develop and update menu offerings. Analyze sales data and trends to identify opportunities for revenue growth. Undertake sound financial management to ensure stores are profitable and stay within budget, ahead of financial targets. Ensure compliance with the company’s policies and operational guidelines. Evaluate branch performance using key metrics and address issues to improve it. Implement cost-effective measures in line with operational profitability of the stores, contributing to the net profit margin ratio. Lead and be accountable for pre-opening formalities of new outlets. Conduct annual forecasting and budgeting of branches. Oversee and manage overall non-food costs, staff costs, manager controllables, and other operating costs by analyzing monthly expenditures and implementing cost-effective measures to remain within budget targets. Coordinate with F&B Manager to determine requirements for Capex/Opex. Skills

Minimum 5 years in the same position. Proven track record managing multi-location restaurant/foodservice operations. Experience in budgeting, financial analysis, and managing P&L statements. Education: Minimum Bachelor’s Degree in Catering Science/Culinary Arts. Personal Skills

Excellent interpersonal skills. Positive attitude and team-oriented mindset. Self-motivated with a passion for hospitality. Excellent communication skills in English and Arabic. Strong planning and organizational skills. Leadership and team management capabilities. Excellent problem-solving and decision-making skills. Deep knowledge of food safety regulations and industry standards. Exceptional negotiation and interpersonal skills. Ability to handle pressure and manage multiple priorities. Leadership and people management. Strategic thinking and operational efficiency. Financial acumen and customer-centric focus. Adaptability, flexibility, and innovative mindset.

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Overview

Experienced and results-driven Area Manager with a strong background in overseeing multiple café outlets. Skilled in operations management, team leadership, customer service excellence, and sales performance. Proven ability to streamline processes, maintain brand standards, and drive profitability. Adept at training and mentoring café managers and staff to achieve operational goals and ensure a superior guest experience.

Responsibilities

• Oversee daily operations of multiple café outlets to ensure consistent performance.
• Monitor and manage key performance indicators (KPIs) such as sales, labor cost, food cost, and customer satisfaction.
• Conduct regular store visits to ensure compliance with company policies, brand standards, and health & safety regulations.
• Develop, train, and support Café Managers to improve leadership and operational capabilities.
• Implement marketing and promotional activities to increase footfall and revenue.
• Analyze financial reports and take corrective actions to achieve profit targets.
• Recruit, onboard, and retain high-performing team members.
• Manage inventory, ordering, and cost control across locations.
• Ensure a high level of customer service is maintained consistently across all cafés.
• Liaise with support departments (HR, Finance, Supply Chain) for smooth operational flow.
• Handle escalated customer complaints and resolve operational issues promptly.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Hospitality, or a related field.
• 5+ years of experience in multi-unit food & beverage or café operations.
• Strong leadership, people management, and communication skills.
• Proven ability to meet and exceed sales and operational targets.
• Familiarity with health and safety standards and local labor laws.
• Flexible to travel frequently between café locations.
• Proficient in Microsoft Office and POS systems.
• Fluent English/Arabic speaking, reading, and writing proficiency are required.
• Ideally previous multi-site/area retail management experience.
• Experience in managing café brands or coffee shop chains.
• Knowledge of local food & beverage trends and customer preferences.

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Overview

Experienced and results-driven Area Manager with a strong background in overseeing multiple café outlets. Skilled in operations management, team leadership, customer service excellence, and sales performance. Proven ability to streamline processes, maintain brand standards, and drive profitability. Adept at training and mentoring café managers and staff to achieve operational goals and ensure a superior guest experience. Responsibilities

Oversee daily operations of multiple café outlets to ensure consistent performance. Monitor and manage key performance indicators (KPIs) such as sales, labor cost, food cost, and customer satisfaction. Conduct regular store visits to ensure compliance with company policies, brand standards, and health & safety regulations. Develop, train, and support Café Managers to improve leadership and operational capabilities. Implement marketing and promotional activities to increase footfall and revenue. Analyze financial reports and take corrective actions to achieve profit targets. Recruit, onboard, and retain high-performing team members. Manage inventory, ordering, and cost control across locations. Ensure a high level of customer service is maintained consistently across all cafés. Liaise with support departments (HR, Finance, Supply Chain) for smooth operational flow. Handle escalated customer complaints and resolve operational issues promptly. Qualifications and Requirements

Bachelor's degree in Business Administration, Hospitality, or a related field. 5+ years of experience in multi-unit food & beverage or café operations. Strong leadership, people management, and communication skills. Proven ability to meet and exceed sales and operational targets. Familiarity with health and safety standards and local labor laws. Flexible to travel frequently between café locations. Proficient in Microsoft Office and POS systems. Fluent English/Arabic speaking, reading, and writing proficiency are required. Ideally previous multi-site/area retail management experience. Experience in managing café brands or coffee shop chains. Knowledge of local food & beverage trends and customer preferences.

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Overview

Experienced and results-driven Area Manager with a strong background in overseeing multiple café outlets. Skilled in operations management, team leadership, customer service excellence, and sales performance. Proven ability to streamline processes, maintain brand standards, and drive profitability. Adept at training and mentoring café managers and staff to achieve operational goals and ensure a superior guest experience. Responsibilities

Oversee daily operations of multiple café outlets to ensure consistent performance. Monitor and manage key performance indicators (KPIs) such as sales, labor cost, food cost, and customer satisfaction. Conduct regular store visits to ensure compliance with company policies, brand standards, and health & safety regulations. Develop, train, and support Café Managers to improve leadership and operational capabilities. Implement marketing and promotional activities to increase footfall and revenue. Analyze financial reports and take corrective actions to achieve profit targets. Recruit, onboard, and retain high-performing team members. Manage inventory, ordering, and cost control across locations. Ensure a high level of customer service is maintained consistently across all cafés. Liaise with support departments (HR, Finance, Supply Chain) for smooth operational flow. Handle escalated customer complaints and resolve operational issues promptly. Qualifications and Requirements

Bachelor's degree in Business Administration, Hospitality, or a related field. 5+ years of experience in multi-unit food & beverage or café operations. Strong leadership, people management, and communication skills. Proven ability to meet and exceed sales and operational targets. Familiarity with health and safety standards and local labor laws. Flexible to travel frequently between café locations. Proficient in Microsoft Office and POS systems. Fluent English/Arabic speaking, reading, and writing proficiency are required. Ideally previous multi-site/area retail management experience. Experience in managing café brands or coffee shop chains. Knowledge of local food & beverage trends and customer preferences.

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Field: Business & Consumer Sales
Contract Type: Full Time - Permanent

The Company:
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Responsible for achieving Ooredoo sales targets through efficient and prompt management of Ooredoo stores franchise.
• Ooredoo Kuwait has expanded its Franchise footprint dramatically with future expansions within OK commercial arms. The business is expanding through different channels/formats.

Key Accountabilities:

• Visit each shop at least twice a week and report to Sr. Manager, Retail Zone anomalies, issues, initiatives, actions related to the shop.
• Manage the day-to-day relationship with the Franchise Shops Managers.
• Ensure proper implementation of promotion, procedures, and campaigns in his area.
• Accountable for the overall performance of the Franchise Shops under his area to ensure achievement of Retail sales targets.
• Cascade company objectives, strategies and communications to the direct reports and front liners.
• Provide leadership and guidance to the Retail Shops Managers in order to achieve Sales targets.
• Work in accordance with the guidelines set by the Sr. Manager, Zone to meet and stretch Franchise Shop sales targets.
• Ensure that all shops which is part of the zone maintain the highest level of professional, and best look and feel of Ooredoo.
• Assist in interviewing staff before appointment by the Franchisee, will have the opinion to reject the hiring.
• Fill the gaps in any training that is required by any of the stores and cascade the training to the Branch managers.
• Proactively manage and motivate Branch Managers & front liners to be highly professional and results oriented to ensure that the Group delivers the optimum and agreed levels of contribution to Ooredoo Telecom’s revenue.
• Ensure Individual Development Plans (IDP) are completed for all staff in his area in accordance with Ooredoo Telecom policy.
• Improve Franchise Shop staff performance through personal coaching and identifying training and development needs.
• Conduct Quarter and annual performance appraisals (Performance Management System) and Improve employee satisfaction and retention through implementation of plans to encourage teamwork.
• Focus on weakens point of each Branch Manager through the monthly MS & VOCE reporting, push the staff to change their behaviour and encourage the CHANGE atmosphere as per OK policies.
• Ensure objectives set are monitored and achieved.
• Make sure all Branch Managers are fully informed on the target on monthly basis and ensure that customer care is top priority.
• Coach, Counsel, Discipline, and train Branch Managers.
• Help, Drive, Motivate and encourage Branch Managers to achieve the sales target assigned to their Branches.
• Ensure that the KYC (Know Your Customer) standards are followed and imposed by Branch Managers on their staff.
• Make periodically Area Managers appraisals.
• Preside over Area Managers meetings.
• Relation management with franchisee to ensure all requests and requirements are met in timely matter to support franchisee operations.
• Work closely with their counter parts of area managers in the franchise to constantly thrive at improving the customer experience and achieving the sales target.
• Develop a direct relationship with franchisee store managers and staff to ensure that the supervision from Ooredoo is constantly available.
• Build performance management cycle with the franchisees on weekly basis to ensure that the targets are achieved.
• Tries to allocate new location as per Capillarity/required locations by the Business heads.
• Improve customer feedback ratings in his area through the proactive implementation of customer service programs and guidelines.
• Ensure customer satisfaction and problems solving in his area.
• Ensure proper stock management and proper stock forecast for the area assigned.
• Ensure sufficient POS materials are available in all stores and the most updated materials of Ooredoo products and offers are available on stores on a timely matter.
• Maintain general inventory check of the branch on regular basis.
• Ensure that sufficient inventory is available at the store on daily basis to avoid being “OUT OF STOCK”. Responsible to take projects as assigned by the Sr. Director with successful and timely project completion.
• Suggest adjustment of Retail shop processes, systems and operations to ensure their effectiveness.
• Devise, recommend and gain approval for an effective retail marketing actions and sales strategy, ensuring it is consistent with Ooredoo business requirements.
• Collect and communicate inputs from front liners regarding market and competition to ensure Retail stay competitive in the market.
• Suggest whenever it is possible new location and help sourcing new locations.
• Sales Targets Achievement (Post-paid, Prepaid, Data, Services, Rate Plans, Cross Selling and Upselling, etc…)
• Quality of Acquisition Revenue (Revenue contribution to the acquired customers in retail)
• Mystery Shop Score
• SAF Collection Target
• New type of KPI’s might be introduced as business need require.
• Contribute to the Business & Consumer Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events whenever it is required.
• Contribute to assigned tasks by Sr. Manager, Zone which is related to retail business and effectively achieve planned objectives.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Share knowledge and expertise with peers and Retail Shop employees.

Qualifications & Requirements:

• Bachelor's degree in business management or similar discipline from a recognized tertiary institution.
• 5 years of experience based on progression ladder preferred in telecom retail.
• 3 years at a senior sales management level.

Other Information:

• Strong knowledge of local market conditions and potential target market/ customers and sales techniques.
• Creative, innovative mind-set.
• Strong relationship management and staff coaching skills.
• Effective verbal/written communication in both Arabic and English.
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
• Expert in MS Office.
• Knowledge of the telecommunications industry including knowledge of mobile products and services.
• Demonstrated expertise in business network operations.

Note: you will be required to attach the following:
1. Resume / cv

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