32 Area Manager jobs in Kuwait

To lead and oversee the operations of multiple restaurant locations, driving sales, increasing profitability, and achieving operational goals through effective management, strategic decision-making, and a focus on exceptional customer service. Key Responsibilities

Lead and oversee operations of multiple restaurant locations. Develop strategies to drive sales, increase profitability, and achieve operational goals. Train, mentor, and support restaurant managers and staff to ensure exceptional customer service and the achievement of organizational goals. Analyze key performance indicators (KPIs) and implement corrective actions. Collaborate with the marketing team on promotional campaigns and initiatives. Ensure compliance with health and safety regulations and company policies. Oversee service recovery and problem resolution promptly and professionally across outlets. Optimize operations for efficiency, set standards, and monitor employee performance. Collaborate with senior executives on strategic decisions for expansion and acquisition. Drive team performance and implement marketing strategies. Review employee performance evaluations and approve necessary changes. Support new projects and events to enhance operational excellence. Conduct regular audits to ensure brand standards are met and maintained. Monitor financial performance, set objectives, and analyze sales levels. Implement cost-effective measures to achieve financial targets. Proficient in Microsoft Office and other relevant software. Develop and implement training programs to enhance staff skills and performance. Collaborate with QA team to ensure SOP compliance and continuous improvement. Conduct competitor analysis and market studies to stay ahead in the industry. Evaluate monthly performance against revenue targets and service goals. Forecast monthly sales targets according to current trends and previous year’s data. Coordinate with IT to update operational requirements and systems. Monitor and analyze guest feedback to enhance customer satisfaction. Address operational challenges and implement strategies for improvement. Collaborate with CX team to understand guest feedback and retention strategies. Review and approve daily transactions and roster schedules. Coordinate with the culinary team to develop and update menu offerings. Analyze sales data and trends to identify opportunities for revenue growth. Undertake sound financial management to ensure stores are profitable and stay within budget, ahead of financial targets. Ensure compliance with the company’s policies and operational guidelines. Evaluate branch performance using key metrics and address issues to improve it. Implement cost-effective measures in line with operational profitability of the stores, contributing to the net profit margin ratio. Lead and be accountable for pre-opening formalities of new outlets. Conduct annual forecasting and budgeting of branches. Oversee and manage overall non-food costs, staff costs, manager controllables, and other operating costs by analyzing monthly expenditures and implementing cost-effective measures to remain within budget targets. Coordinate with F&B Manager to determine requirements for Capex/Opex. Skills

Minimum 5 years in the same position. Proven track record managing multi-location restaurant/foodservice operations. Experience in budgeting, financial analysis, and managing P&L statements. Education: Minimum Bachelor’s Degree in Catering Science/Culinary Arts. Personal Skills

Excellent interpersonal skills. Positive attitude and team-oriented mindset. Self-motivated with a passion for hospitality. Excellent communication skills in English and Arabic. Strong planning and organizational skills. Leadership and team management capabilities. Excellent problem-solving and decision-making skills. Deep knowledge of food safety regulations and industry standards. Exceptional negotiation and interpersonal skills. Ability to handle pressure and manage multiple priorities. Leadership and people management. Strategic thinking and operational efficiency. Financial acumen and customer-centric focus. Adaptability, flexibility, and innovative mindset.

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Job Summary

The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores.

Job Responsibilities

• Works with stores’ managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories
• Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures
• Assists Line Manager in reviews and budgets
• Assists in selecting competent team members
• Supports, participates in training and develops staff for future potential
• Manages employee issues and disciplinary matters
• Ensures all brand standards, policies and procedures are communicated to team members and are complied with
• Checks quality of service, coffee and food excellence
• Utilizes customer feedback to lead stores in identifying gaps and executing improvements
• Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time
• Contributes to Costa success by leading stores’ operations within his area, customarily exercise discretion in managing the overall experience of the stores
• Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance
• Develops talent and identifies training needs through coaching and mentoring
• Works with the Training Manager to ensure training needs are addressed
• Ensures a succession plan is in place to meet future manpower requirement
• Involved in Local store marketing initiatives and drive store performance
• Involved in selecting costa locations & new store acquisitions
• Involved in store design & build to ensure that all costa stores are built according to the design pack & brand standards
• Ensure the costa policy and procedures are completed by the store manager & sign monthly paper works
• Ensure the MC related paper works are completed by the store manager & sign day to day paper works during the store visits
• Involved in product ordering forecast
• Involved in above the line marketing activities and lead outdoor event/activities
• Involved in making any new operational/financial policies related to audit and brand excellence
• Ensure NSO on time, up to standard and budget

Skills

Candidate Requirements

• Strong verbal and written communication skills
• Good leadership skills
• Knowledge & understanding ofP&L/ KPIs
• Able to positively engage, motivate and influence other
• Highly self-motivated and directed with an attention to detail
• Excellent organizational, planning and time management skills
• Ability to train and develop the skill and knowledge
• Experience in operational management
• Experience within retail hospitality sector (preferable coffee shops industry)
• Computer proficiency

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Job Summary The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores. Job Responsibilities Works with stores’ managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures Assists Line Manager in reviews and budgets Assists in selecting competent team members Supports, participates in training and develops staff for future potential Manages employee issues and disciplinary matters Ensures all brand standards, policies and procedures are communicated to team members and are complied with Checks quality of service, coffee and food excellence Utilizes customer feedback to lead stores in identifying gaps and executing improvements Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time Contributes to Costa success by leading stores’ operations within his area, customarily exercise discretion in managing the overall experience of the stores Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance Develops talent and identifies training needs through coaching and mentoring Works with the Training Manager to ensure training needs are addressed Ensures a succession plan is in place to meet future manpower requirement Involved in Local store marketing initiatives and drive store performance Involved in selecting costa locations & new store acquisitions Involved in store design & build to ensure that all costa stores are built according to the design pack & brand standards Ensure the costa policy and procedures are completed by the store manager & sign monthly paper works Ensure the MC related paper works are completed by the store manager & sign day to day paper works during the store visits Involved in product ordering forecast Involved in above the line marketing activities and lead outdoor event/activities Involved in making any new operational/financial policies related to audit and brand excellence Ensure NSO on time, up to standard and budget Skills Candidate Requirements Strong verbal and written communication skills Good leadership skills Knowledge & understanding ofP&L/ KPIs Able to positively engage, motivate and influence other Highly self-motivated and directed with an attention to detail Excellent organizational, planning and time management skills Ability to train and develop the skill and knowledge Experience in operational management Experience within retail hospitality sector (preferable coffee shops industry) Computer proficiency

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Field: Business & Consumer Sales
Contract Type: Full Time - Permanent

The Company:
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Responsible for achieving Ooredoo sales targets through efficient and prompt management of Ooredoo stores franchise.
• Ooredoo Kuwait has expanded its Franchise footprint dramatically with future expansions within OK commercial arms. The business is expanding through different channels/formats.

Key Accountabilities:

• Visit each shop at least twice a week and report to Sr. Manager, Retail Zone anomalies, issues, initiatives, actions related to the shop.
• Manage the day-to-day relationship with the Franchise Shops Managers.
• Ensure proper implementation of promotion, procedures, and campaigns in his area.
• Accountable for the overall performance of the Franchise Shops under his area to ensure achievement of Retail sales targets.
• Cascade company objectives, strategies and communications to the direct reports and front liners.
• Provide leadership and guidance to the Retail Shops Managers in order to achieve Sales targets.
• Work in accordance with the guidelines set by the Sr. Manager, Zone to meet and stretch Franchise Shop sales targets.
• Ensure that all shops which is part of the zone maintain the highest level of professional, and best look and feel of Ooredoo.
• Assist in interviewing staff before appointment by the Franchisee, will have the opinion to reject the hiring.
• Fill the gaps in any training that is required by any of the stores and cascade the training to the Branch managers.
• Proactively manage and motivate Branch Managers & front liners to be highly professional and results oriented to ensure that the Group delivers the optimum and agreed levels of contribution to Ooredoo Telecom’s revenue.
• Ensure Individual Development Plans (IDP) are completed for all staff in his area in accordance with Ooredoo Telecom policy.
• Improve Franchise Shop staff performance through personal coaching and identifying training and development needs.
• Conduct Quarter and annual performance appraisals (Performance Management System) and Improve employee satisfaction and retention through implementation of plans to encourage teamwork.
• Focus on weakens point of each Branch Manager through the monthly MS & VOCE reporting, push the staff to change their behaviour and encourage the CHANGE atmosphere as per OK policies.
• Ensure objectives set are monitored and achieved.
• Make sure all Branch Managers are fully informed on the target on monthly basis and ensure that customer care is top priority.
• Coach, Counsel, Discipline, and train Branch Managers.
• Help, Drive, Motivate and encourage Branch Managers to achieve the sales target assigned to their Branches.
• Ensure that the KYC (Know Your Customer) standards are followed and imposed by Branch Managers on their staff.
• Make periodically Area Managers appraisals.
• Preside over Area Managers meetings.
• Relation management with franchisee to ensure all requests and requirements are met in timely matter to support franchisee operations.
• Work closely with their counter parts of area managers in the franchise to constantly thrive at improving the customer experience and achieving the sales target.
• Develop a direct relationship with franchisee store managers and staff to ensure that the supervision from Ooredoo is constantly available.
• Build performance management cycle with the franchisees on weekly basis to ensure that the targets are achieved.
• Tries to allocate new location as per Capillarity/required locations by the Business heads.
• Improve customer feedback ratings in his area through the proactive implementation of customer service programs and guidelines.
• Ensure customer satisfaction and problems solving in his area.
• Ensure proper stock management and proper stock forecast for the area assigned.
• Ensure sufficient POS materials are available in all stores and the most updated materials of Ooredoo products and offers are available on stores on a timely matter.
• Maintain general inventory check of the branch on regular basis.
• Ensure that sufficient inventory is available at the store on daily basis to avoid being “OUT OF STOCK”. Responsible to take projects as assigned by the Sr. Director with successful and timely project completion.
• Suggest adjustment of Retail shop processes, systems and operations to ensure their effectiveness.
• Devise, recommend and gain approval for an effective retail marketing actions and sales strategy, ensuring it is consistent with Ooredoo business requirements.
• Collect and communicate inputs from front liners regarding market and competition to ensure Retail stay competitive in the market.
• Suggest whenever it is possible new location and help sourcing new locations.
• Sales Targets Achievement (Post-paid, Prepaid, Data, Services, Rate Plans, Cross Selling and Upselling, etc…)
• Quality of Acquisition Revenue (Revenue contribution to the acquired customers in retail)
• Mystery Shop Score
• SAF Collection Target
• New type of KPI’s might be introduced as business need require.
• Contribute to the Business & Consumer Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events whenever it is required.
• Contribute to assigned tasks by Sr. Manager, Zone which is related to retail business and effectively achieve planned objectives.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Share knowledge and expertise with peers and Retail Shop employees.

Qualifications & Requirements:

• Bachelor's degree in business management or similar discipline from a recognized tertiary institution.
• 5 years of experience based on progression ladder preferred in telecom retail.
• 3 years at a senior sales management level.

Other Information:

• Strong knowledge of local market conditions and potential target market/ customers and sales techniques.
• Creative, innovative mind-set.
• Strong relationship management and staff coaching skills.
• Effective verbal/written communication in both Arabic and English.
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
• Expert in MS Office.
• Knowledge of the telecommunications industry including knowledge of mobile products and services.
• Demonstrated expertise in business network operations.

Note: you will be required to attach the following:
1. Resume / cv

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Field: Business & Consumer Sales Contract Type: Full Time - Permanent The Company: Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role:

Responsible for achieving Ooredoo sales targets through efficient and prompt management of Ooredoo stores franchise. Ooredoo Kuwait has expanded its Franchise footprint dramatically with future expansions within OK commercial arms. The business is expanding through different channels/formats. Key Accountabilities:

Visit each shop at least twice a week and report to Sr. Manager, Retail Zone anomalies, issues, initiatives, actions related to the shop. Manage the day-to-day relationship with the Franchise Shops Managers. Ensure proper implementation of promotion, procedures, and campaigns in his area. Accountable for the overall performance of the Franchise Shops under his area to ensure achievement of Retail sales targets. Cascade company objectives, strategies and communications to the direct reports and front liners. Provide leadership and guidance to the Retail Shops Managers in order to achieve Sales targets. Work in accordance with the guidelines set by the Sr. Manager, Zone to meet and stretch Franchise Shop sales targets. Ensure that all shops which is part of the zone maintain the highest level of professional, and best look and feel of Ooredoo. Assist in interviewing staff before appointment by the Franchisee, will have the opinion to reject the hiring. Fill the gaps in any training that is required by any of the stores and cascade the training to the Branch managers. Proactively manage and motivate Branch Managers & front liners to be highly professional and results oriented to ensure that the Group delivers the optimum and agreed levels of contribution to Ooredoo Telecom’s revenue. Ensure Individual Development Plans (IDP) are completed for all staff in his area in accordance with Ooredoo Telecom policy. Improve Franchise Shop staff performance through personal coaching and identifying training and development needs. Conduct Quarter and annual performance appraisals (Performance Management System) and Improve employee satisfaction and retention through implementation of plans to encourage teamwork. Focus on weakens point of each Branch Manager through the monthly MS & VOCE reporting, push the staff to change their behaviour and encourage the CHANGE atmosphere as per OK policies. Ensure objectives set are monitored and achieved. Make sure all Branch Managers are fully informed on the target on monthly basis and ensure that customer care is top priority. Coach, Counsel, Discipline, and train Branch Managers. Help, Drive, Motivate and encourage Branch Managers to achieve the sales target assigned to their Branches. Ensure that the KYC (Know Your Customer) standards are followed and imposed by Branch Managers on their staff. Make periodically Area Managers appraisals. Preside over Area Managers meetings. Relation management with franchisee to ensure all requests and requirements are met in timely matter to support franchisee operations. Work closely with their counter parts of area managers in the franchise to constantly thrive at improving the customer experience and achieving the sales target. Develop a direct relationship with franchisee store managers and staff to ensure that the supervision from Ooredoo is constantly available. Build performance management cycle with the franchisees on weekly basis to ensure that the targets are achieved. Tries to allocate new location as per Capillarity/required locations by the Business heads. Improve customer feedback ratings in his area through the proactive implementation of customer service programs and guidelines. Ensure customer satisfaction and problems solving in his area. Ensure proper stock management and proper stock forecast for the area assigned. Ensure sufficient POS materials are available in all stores and the most updated materials of Ooredoo products and offers are available on stores on a timely matter. Maintain general inventory check of the branch on regular basis. Ensure that sufficient inventory is available at the store on daily basis to avoid being “OUT OF STOCK”. Responsible to take projects as assigned by the Sr. Director with successful and timely project completion. Suggest adjustment of Retail shop processes, systems and operations to ensure their effectiveness. Devise, recommend and gain approval for an effective retail marketing actions and sales strategy, ensuring it is consistent with Ooredoo business requirements. Collect and communicate inputs from front liners regarding market and competition to ensure Retail stay competitive in the market. Suggest whenever it is possible new location and help sourcing new locations. Sales Targets Achievement (Post-paid, Prepaid, Data, Services, Rate Plans, Cross Selling and Upselling, etc…) Quality of Acquisition Revenue (Revenue contribution to the acquired customers in retail) Mystery Shop Score SAF Collection Target New type of KPI’s might be introduced as business need require. Contribute to the Business & Consumer Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events whenever it is required. Contribute to assigned tasks by Sr. Manager, Zone which is related to retail business and effectively achieve planned objectives. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. Share knowledge and expertise with peers and Retail Shop employees. Qualifications & Requirements:

Bachelor's degree in business management or similar discipline from a recognized tertiary institution. 5 years of experience based on progression ladder preferred in telecom retail. 3 years at a senior sales management level. Other Information:

Strong knowledge of local market conditions and potential target market/ customers and sales techniques. Creative, innovative mind-set. Strong relationship management and staff coaching skills. Effective verbal/written communication in both Arabic and English. Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities. Expert in MS Office. Knowledge of the telecommunications industry including knowledge of mobile products and services. Demonstrated expertise in business network operations. Note: you will be required to attach the following: 1. Resume / cv

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F&B Area Manager

**Eligibility**: Nationality - Arab
Ready to join
Excellent English and Arabic skills (read, write & speak)
Transferable work visa #18 (No Golden / VIP / Project / Factory visa)
Good knowledge in Microsoft Excel, Word, Outlook, ERP & POS
Must have valid Kuwait driving license

Salary depends on experience

**Location**: Shuwaikh

This job has been sourced from an external job board.

Lead. Optimize. Deliver Excellence.

At Boutiqaat, our operations are the heartbeat of our business, driving seamless customer experiences from order to delivery. We’re looking for an Operations Area Manager to oversee inbound, logistics, outbound, and inventory operations within a designated warehouse area. In this role, you’ll lead teams, implement best practices, and drive operational excellence with a focus on efficiency, accuracy, and compliance. If you’re ready to elevate performance, remove bottlenecks, and set new benchmarks for operational success, this is the role for you.

What You’ll Be Doing:

Inbound Operations

• Oversee the receiving of goods, ensuring timely, accurate, and efficient processes.
• Align inbound schedules with capacity to avoid delays and maximize space utilization.
• Conduct quality and quantity inspections, resolving discrepancies with suppliers.
• Ensure compliance with all policies, safety standards, and documentation requirements.

Outbound Operations

• Lead order fulfillment from picking to dispatch, meeting SLAs and quality standards.
• Implement quality control checkpoints to reduce errors and boost customer satisfaction.
• Collaborate with logistics teams to optimize delivery schedules and transit times.

Logistics Operations

• Develop route planning and fleet management strategies for cost-effective deliveries.
• Negotiate with carriers for competitive pricing and improved service levels.
• Oversee reverse logistics for returns and exchanges, minimizing losses.

Inventory Operations

• Implement inventory management strategies, including cycle counts and audits.
• Track stock movements using FIFO/FEFO to reduce obsolescence.
• Analyze discrepancies and apply corrective measures to prevent shrinkage.

General Leadership

• Set performance goals, conduct reviews, and foster a culture of accountability.
• Drive workplace safety initiatives and ensure compliance with safety protocols.
• Manage operational costs through staffing optimization and process automation.
• Build relationships across internal teams and external partners to improve supply chain efficiency.

What You Bring to the Table:

• Bachelor’s degree in Engineering, Supply Chain, Logistics, or Management (MBA preferred).
• 8+ years in supply chain, warehouse, or logistics, including at least 3 years in a supervisory role.
• Expertise in inventory control, stock rotation (FIFO/FEFO), and warehouse management systems.
• Strong knowledge of logistics, route planning, and supply chain optimization.
• Advanced Microsoft Office and ERP/WMS proficiency.
• Exceptional leadership, problem-solving, and communication skills.
• Ability to drive continuous improvement, apply lean methodologies, and manage KPIs effectively.
• Fluency in English; Arabic is a plus.

Why Boutiqaat?

At Boutiqaat, you won’t just join a company, you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Bring your leadership, expertise, and vision to a team that values operational excellence. Apply now and be part of something exciting!

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At Boutiqaat, our operations are the heartbeat of our business, driving seamless customer experiences from order to delivery. We’re looking for an Operations Area Manager to oversee inbound, logistics, outbound, and inventory operations within a designated warehouse area. In this role, you’ll lead teams, implement best practices, and drive operational excellence with a focus on efficiency, accuracy, and compliance. If you’re ready to elevate performance, remove bottlenecks, and set new benchmarks for operational success, this is the role for you.

What You’ll Be Doing:

Inbound Operations

• Oversee the receiving of goods, ensuring timely, accurate, and efficient processes.
• Align inbound schedules with capacity to avoid delays and maximize space utilization.
• Conduct quality and quantity inspections, resolving discrepancies with suppliers.
• Ensure compliance with all policies, safety standards, and documentation requirements.

Outbound Operations

• Lead order fulfillment from picking to dispatch, meeting SLAs and quality standards.
• Implement quality control checkpoints to reduce errors and boost customer satisfaction.
• Collaborate with logistics teams to optimize delivery schedules and transit times.

Logistics Operations

• Develop route planning and fleet management strategies for cost-effective deliveries.
• Negotiate with carriers for competitive pricing and improved service levels.
• Oversee reverse logistics for returns and exchanges, minimizing losses.

Inventory Operations

• Implement inventory management strategies, including cycle counts and audits.
• Track stock movements using FIFO/FEFO to reduce obsolescence.
• Analyze discrepancies and apply corrective measures to prevent shrinkage.
• Set performance goals, conduct reviews, and foster a culture of accountability.
• Drive workplace safety initiatives and ensure compliance with safety protocols.
• Manage operational costs through staffing optimization and process automation.
• Build relationships across internal teams and external partners to improve supply chain efficiency.

What You Bring to the Table:

• Bachelor’s degree in Engineering, Supply Chain, Logistics, or Management (MBA preferred).
• 8+ years in supply chain, warehouse, or logistics, including at least 3 years in a supervisory role.
• Expertise in inventory control, stock rotation (FIFO/FEFO), and warehouse management systems.
• Strong knowledge of logistics, route planning, and supply chain optimization.
• Advanced Microsoft Office and ERP/WMS proficiency.
• Exceptional leadership, problem-solving, and communication skills.
• Ability to drive continuous improvement, apply lean methodologies, and manage KPIs effectively.
• Fluency in English; Arabic is a plus.

Why Boutiqaat?

At Boutiqaat, you won’t just join a company, you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Bring your leadership, expertise, and vision to a team that values operational excellence. Apply now and be part of something exciting!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Distribution
• Industries Technology, Information and Internet, Retail, and Retail Apparel and Fashion

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VAC9642 - Area Manager, Distribution / Phono Subsidiary of Ooredoo Kuwait

Field: Business & Consumer Sales

Contract Type: Full Time - Permanent

Location:

Closing Date: 31-Jul-2025

The Company

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology, and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Provide leadership and guidance to the sales team to achieve Ooredoo's goals, focusing on superior customer service, business development, operational efficiency, and profitability.

Meet the sales targets for all Ooredoo products & services as set by Sales Operations.

Key Accountabilities & Responsibilities

• Plan, analyze, and implement new methods to sell Ooredoo products to local dealers and sub-dealers.
• Negotiate, recommend, and gain approval for new deals for POS, ensuring objectives and policies are met.
• Monitor the financial performance of POS network against plans and budgets, and take remedial actions as needed.
• Share customer and market feedback with management to influence decisions and actions.
• Introduce new products and services to existing customers to improve sales productivity.
• Anticipate customer needs and contribute to the development of new products and services to ensure competitiveness.
• Participate in company communication plans through team meetings, reports, presentations, and documents.
• Oversee the activity and performance of the FOS team, providing support on business cases.
• Identify resources, assign workloads, and assist team members as required.
• Plan and direct staffing, training, and performance evaluations to develop sales and service programs.
• Oversee warehouse operations and determine stock quantities.
• Review operational reports to project sales and profitability.
• Monitor credit rotation and ensure credit limits are within approved levels.
• Visit all A/B & C category POS once a month with QR check-in.
• Drive distribution KPIs like Gross Add, DUAO, QUAO, and QURO, achieving monthly targets.
• Ensure Ooredoo products & services are available at all telecom outlets.
• Ensure Ooredoo brand & BTL materials are present at POS.
• Implement corrective actions for non-performing team members and ensure completion of Individual Performance Plans (IPP).
• Set monthly and yearly team KPIs.
• Enhance team performance through SWOT analysis, coaching, and training.
• Encourage teamwork through rewards and promotions.
• Share knowledge and expertise within the team and with sales & marketing peers.
• Contribute to event and exhibition planning.
• Coordinate with purchase and logistics departments to ensure product flow.
• Stay updated on developments, knowledge, and innovations in the field.

Qualifications

Bachelor's degree in Business Administration or a related field from a recognized institution.

Requirements

• Minimum 5+ years of relevant experience.
• Extensive knowledge of local market conditions and areas.
• Fluent in English, both written and spoken.
• Creative, innovative mindset, and leadership qualities.
• Proficiency in MS Office.

Note:

You will be required to attach the following documents.

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