6 Account Supervisor jobs in Kuwait
Specialist, Service Account Management
Kuwait City, Al Kuwayt
Ooredoo Qatar
Posted today
Job Viewed
Job Description
VAC9522 - Specialist, Service Account Management
Field: B2B
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 31-Jan-2025
The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:
- Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.
Key Accountabilities and Activities:
- Support the Account Managers in opening new accounts in system (Account Verification).
- End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
- Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
- Adding/cancelling services for B2B customers.
- Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
- Contact the customer for any unclear requests or unauthorized sender.
- Contact the customer to collect the pending items with SDT.
- Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
- Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
- Provide account summary report when needed to customer or KAM (after investigation if required by customer).
- Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
- Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
- Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
- Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
- Handle MNP complaint for B2B corporates for CPR.
- Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
- Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
- Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
- Handle any future media contacts type like live chat, etc.
- Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
- Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
- Coordinate with KAM and finance on the B2B verification Process.
- Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
- Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
- Remove promotions and pending OCC of promotions upon management approval.
- Respond to all sales requirements and support other departments by responding to all their email/calls.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.
Qualifications:
- Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
- 2-3 years of experience based on progression ladder in a similar or related function.
- Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
- Strong customer orientation.
- Good communication, planning and organisational skills.
- Fluency in written and verbal English and Arabic.
Note: You will be required to attach the following:
- Resume / CV
- Passport-size photograph
This advertiser has chosen not to accept applicants from your region.
0
Specialist, Service Account Management
Kuwait City, Al Kuwayt
Ooredoo Qatar
Posted 2 days ago
Job Viewed
Job Description
VAC9522 - Specialist, Service Account Management
Field: B2B
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 31-Jan-2025
The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:
Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.
Key Accountabilities and Activities:
Support the Account Managers in opening new accounts in system (Account Verification).
End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
Adding/cancelling services for B2B customers.
Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
Contact the customer for any unclear requests or unauthorized sender.
Contact the customer to collect the pending items with SDT.
Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
Provide account summary report when needed to customer or KAM (after investigation if required by customer).
Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
Handle MNP complaint for B2B corporates for CPR.
Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
Handle any future media contacts type like live chat, etc.
Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
Coordinate with KAM and finance on the B2B verification Process.
Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
Remove promotions and pending OCC of promotions upon management approval.
Respond to all sales requirements and support other departments by responding to all their email/calls.
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Other duties as directed by supervisor or other superiors.
Qualifications:
Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
2-3 years of experience based on progression ladder in a similar or related function.
Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
Strong customer orientation.
Good communication, planning and organisational skills.
Fluency in written and verbal English and Arabic.
Note:
You will be required to attach the following:
Resume / CV
Passport-size photograph
#J-18808-Ljbffr
Field: B2B
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 31-Jan-2025
The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:
Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.
Key Accountabilities and Activities:
Support the Account Managers in opening new accounts in system (Account Verification).
End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
Adding/cancelling services for B2B customers.
Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
Contact the customer for any unclear requests or unauthorized sender.
Contact the customer to collect the pending items with SDT.
Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
Provide account summary report when needed to customer or KAM (after investigation if required by customer).
Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
Handle MNP complaint for B2B corporates for CPR.
Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
Handle any future media contacts type like live chat, etc.
Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
Coordinate with KAM and finance on the B2B verification Process.
Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
Remove promotions and pending OCC of promotions upon management approval.
Respond to all sales requirements and support other departments by responding to all their email/calls.
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Other duties as directed by supervisor or other superiors.
Qualifications:
Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
2-3 years of experience based on progression ladder in a similar or related function.
Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
Strong customer orientation.
Good communication, planning and organisational skills.
Fluency in written and verbal English and Arabic.
Note:
You will be required to attach the following:
Resume / CV
Passport-size photograph
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Financial Reporting Supervisor
Kuwait City, Al Kuwayt
Gulf Insurance Group K.S.C.P
Posted 2 days ago
Job Viewed
Job Description
About the Role
The Financial Reporting and Consolidation supervisor is responsible for overseeing the preparation, analysis, and integrity of financial statements and reports across the organization, ensuring compliance with IFRS standards and regulatory requirements. The role involves supervising the consolidation of financial data from multiple entities, supporting strategic decision-making through insightful analysis, and ensuring alignment with corporate objectives. The ideal candidate thrives in dynamic environments, demonstrates proactive problem-solving skills, and embraces challenges as growth opportunities.
Responsibilities Strategic- Provide strategic financial guidance to management by aligning financial reporting with budgets, forecasts, and corporate objectives.
- Ensure the timely preparation and presentation of consolidated financial statements and variance analyses to inform decision-making at the executive and board levels.
- Develop and implement financial policies, procedures, and strategies that enhance accuracy, compliance, and efficiency across the organization.
- Identify and lead opportunities for process automation and improvement within the financial reporting function.
- Supervise the preparation and analysis of quarterly, and annual financial reports in compliance with IFRS standards.
- Oversee the end-to-end group consolidation process, ensuring the elimination of intercompany transactions and balances.
- Collaborate with country-level finance teams to maintain consistency in reporting standards across all entities.
- Serve as the primary point of contact for external auditors on consolidation-related matters, resolving issues and ensuring audit readiness.
- Conduct variance analysis to provide actionable insights into financial performance and identify key drivers of results.
- Support regulatory compliance, tax management, and audit standards across jurisdictions.
- Lead, coach, and mentor a team of junior staff and consolidation specialists to ensure high performance and professional growth.
- Provide training and guidance to team members on IFRS standards, consolidation processes, and reporting best practices.
- Foster a collaborative and knowledge-sharing environment by building and disseminating critical financial information across teams.
- Bachelor’s degree in accounting, Finance
- 7-9 years of finance and accounting experience, especially in Financial Reporting and Consolidation
- Preference for a Big 4 background
- Qualification is a must, CA, CPA, ACCA or equivalent certification.
- Understanding of financial management obligations (including statutory obligations), requirements and dynamics
- High level proficiency in using Microsoft Office Software with focus on Excel
- Strong understanding of accounting principles and financial regulations.
- Excellent analytical and problem-solving skills.
- Strong communication and leadership skills.
- Detail-oriented.
- Reliable, with Self Initiative, can work with minimum Supervision and ability to communicate with other Subsidiaries and Departments
- Superior Time Management Skills and strong ability to handle pressure and particular to Deadline
- Preference for a Big 4 background
- Qualification is a must, CA, CPA, ACCA or equivalent certification.
This advertiser has chosen not to accept applicants from your region.
2
Financial Reporting Supervisor
Kuwait City, Al Kuwayt
Gulf Insurance Group K.S.C.P
Posted 2 days ago
Job Viewed
Job Description
About the Role
The Financial Reporting and Consolidation supervisor is responsible for overseeing the preparation, analysis, and integrity of financial statements and reports across the organization, ensuring compliance with IFRS standards and regulatory requirements. The role involves supervising the consolidation of financial data from multiple entities, supporting strategic decision-making through insightful analysis, and ensuring alignment with corporate objectives. The ideal candidate thrives in dynamic environments, demonstrates proactive problem-solving skills, and embraces challenges as growth opportunities. Responsibilities
Strategic
Provide strategic financial guidance to management by aligning financial reporting with budgets, forecasts, and corporate objectives. Ensure the timely preparation and presentation of consolidated financial statements and variance analyses to inform decision-making at the executive and board levels. Develop and implement financial policies, procedures, and strategies that enhance accuracy, compliance, and efficiency across the organization. Identify and lead opportunities for process automation and improvement within the financial reporting function. Operational
Supervise the preparation and analysis of quarterly, and annual financial reports in compliance with IFRS standards. Oversee the end-to-end group consolidation process, ensuring the elimination of intercompany transactions and balances. Collaborate with country-level finance teams to maintain consistency in reporting standards across all entities. Serve as the primary point of contact for external auditors on consolidation-related matters, resolving issues and ensuring audit readiness. Conduct variance analysis to provide actionable insights into financial performance and identify key drivers of results. Support regulatory compliance, tax management, and audit standards across jurisdictions. People Management
Lead, coach, and mentor a team of junior staff and consolidation specialists to ensure high performance and professional growth. Provide training and guidance to team members on IFRS standards, consolidation processes, and reporting best practices. Foster a collaborative and knowledge-sharing environment by building and disseminating critical financial information across teams. Qualifications
Bachelor’s degree in accounting, Finance 7-9 years of finance and accounting experience, especially in Financial Reporting and Consolidation Preference for a Big 4 background Qualification is a must, CA, CPA, ACCA or equivalent certification. Understanding of financial management obligations (including statutory obligations), requirements and dynamics Required Skills
High level proficiency in using Microsoft Office Software with focus on Excel Strong understanding of accounting principles and financial regulations. Excellent analytical and problem-solving skills. Strong communication and leadership skills. Detail-oriented. Reliable, with Self Initiative, can work with minimum Supervision and ability to communicate with other Subsidiaries and Departments Superior Time Management Skills and strong ability to handle pressure and particular to Deadline Preferred Skills
Preference for a Big 4 background Qualification is a must, CA, CPA, ACCA or equivalent certification.
#J-18808-Ljbffr
The Financial Reporting and Consolidation supervisor is responsible for overseeing the preparation, analysis, and integrity of financial statements and reports across the organization, ensuring compliance with IFRS standards and regulatory requirements. The role involves supervising the consolidation of financial data from multiple entities, supporting strategic decision-making through insightful analysis, and ensuring alignment with corporate objectives. The ideal candidate thrives in dynamic environments, demonstrates proactive problem-solving skills, and embraces challenges as growth opportunities. Responsibilities
Strategic
Provide strategic financial guidance to management by aligning financial reporting with budgets, forecasts, and corporate objectives. Ensure the timely preparation and presentation of consolidated financial statements and variance analyses to inform decision-making at the executive and board levels. Develop and implement financial policies, procedures, and strategies that enhance accuracy, compliance, and efficiency across the organization. Identify and lead opportunities for process automation and improvement within the financial reporting function. Operational
Supervise the preparation and analysis of quarterly, and annual financial reports in compliance with IFRS standards. Oversee the end-to-end group consolidation process, ensuring the elimination of intercompany transactions and balances. Collaborate with country-level finance teams to maintain consistency in reporting standards across all entities. Serve as the primary point of contact for external auditors on consolidation-related matters, resolving issues and ensuring audit readiness. Conduct variance analysis to provide actionable insights into financial performance and identify key drivers of results. Support regulatory compliance, tax management, and audit standards across jurisdictions. People Management
Lead, coach, and mentor a team of junior staff and consolidation specialists to ensure high performance and professional growth. Provide training and guidance to team members on IFRS standards, consolidation processes, and reporting best practices. Foster a collaborative and knowledge-sharing environment by building and disseminating critical financial information across teams. Qualifications
Bachelor’s degree in accounting, Finance 7-9 years of finance and accounting experience, especially in Financial Reporting and Consolidation Preference for a Big 4 background Qualification is a must, CA, CPA, ACCA or equivalent certification. Understanding of financial management obligations (including statutory obligations), requirements and dynamics Required Skills
High level proficiency in using Microsoft Office Software with focus on Excel Strong understanding of accounting principles and financial regulations. Excellent analytical and problem-solving skills. Strong communication and leadership skills. Detail-oriented. Reliable, with Self Initiative, can work with minimum Supervision and ability to communicate with other Subsidiaries and Departments Superior Time Management Skills and strong ability to handle pressure and particular to Deadline Preferred Skills
Preference for a Big 4 background Qualification is a must, CA, CPA, ACCA or equivalent certification.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Group Head of Financial Reporting
Kuwait City, Al Kuwayt
Mackenzie Jones
Posted 7 days ago
Job Viewed
Job Description
Our client is a global MNC with its corporate HQ based in Kuwait. With operations spanning both the Middle East and Europe, they are currently seeking an internationally minded professional to take responsibility for their Group Financial Reporting.
The role will report to the Group CFO and be responsible for consolidating financial statements, periodical financial reporting, supervising the function in Kuwait, and remotely overseeing the function in international locations. This is a senior position that involves managing relationships at a corporate level as well as leading a team of capable and technically skilled finance staff.
Applicants must have the following qualifications:
- Qualified Accountant with 8-10 years of PQE
- Strong technical experience in IFRS, Statutory Reporting, and Consolidations
- Ideally experience in F&B, FMCG, or Retail sectors
- Must be currently based in either the GCC or UK. Candidates outside these locations will NOT be shortlisted
This advertiser has chosen not to accept applicants from your region.
4
Group Head of Financial Reporting
Kuwait City, Al Kuwayt
Mackenzie Jones
Posted 2 days ago
Job Viewed
Job Description
Our client is a global MNC with its corporate HQ based in Kuwait. With operations spanning both the Middle East and Europe, they are currently seeking an internationally minded professional to take responsibility for their Group Financial Reporting. The role will report to the Group CFO and be responsible for consolidating financial statements, periodical financial reporting, supervising the function in Kuwait, and remotely overseeing the function in international locations. This is a senior position that involves managing relationships at a corporate level as well as leading a team of capable and technically skilled finance staff. Applicants must have the following qualifications: Qualified Accountant with 8-10 years of PQE Strong technical experience in IFRS, Statutory Reporting, and Consolidations Ideally experience in F&B, FMCG, or Retail sectors Must be currently based in either the GCC or UK. Candidates outside these locations will NOT be shortlisted
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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