75 Account Management jobs in Kuwait

Microsoft's Enterprise Account Team focuses on empowering customers on their digital and AI journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
As an Enterprise **Account Executive** , you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Microsoft and customer business outcomes.
Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.
With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer's account plan.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Customer Advocate - Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft.
- Industry Relevant Trusted Seller - Proactively develops a strong understanding of the customer's business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
- Deliver Sales Excellence - Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
- Industry Knowledge - Builds and maintains a strong knowledge of customers' industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers' business and operations.
- Microsoft Partner Ecosystem - Knowledge of and the ability to navigate successfully within the partner ecosystem, including being knowledgeable about specific partner programs and ongoing relationships.
- Consultative Selling - The ability to understand customer needs through dialogue before recommending products/services.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Business, Technology, or related field AND 6+ years experience.
+ Working in an industry (Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.
+ Sales experience supporting Government Entities.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Microsoft’s Enterprise Account Team focuses on empowering customers on their digital and AI journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

As an Enterprise

Account Executive , you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Microsoft and customer business outcomes.

Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.

With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft. Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations. Microsoft Partner Ecosystem – Knowledge of and the ability to navigate successfully within the partner ecosystem, including being knowledgeable about specific partner programs and ongoing relationships. Consultative Selling - The ability to understand customer needs through dialogue before recommending products/services.

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Technology, or related field AND 6+ years experience. Working in an industry (Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience. Sales experience supporting Government Entities.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

#J-18808-Ljbffr

Microsoft's Enterprise Account Team focuses on empowering customers on their digital and AI journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
As an Enterprise **Account Executive** , you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Microsoft and customer business outcomes.
Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.
With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer's account plan.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Customer Advocate - Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft.
- Industry Relevant Trusted Seller - Proactively develops a strong understanding of the customer's business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
- Deliver Sales Excellence - Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
- Industry Knowledge - Builds and maintains a strong knowledge of customers' industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers' business and operations.
- Microsoft Partner Ecosystem - Knowledge of and the ability to navigate successfully within the partner ecosystem, including being knowledgeable about specific partner programs and ongoing relationships.
- Consultative Selling - The ability to understand customer needs through dialogue before recommending products/services.
**Qualifications**
Required Qualifications:
+ Bachelor's Degree in Business, Technology, or related field AND 6+ years experience.
+ Working in an industry (e.g., financial services, retail, manufacturing, energy), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.
+ Sales experience supporting Enterprise customers.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr

Job Title: Business Developer – Qawam Center

Location: Kuwait City, Kuwait

Employment Type: Full-time

About Qawam:

Qawam Center is a leading movement therapy and rehabilitation hub committed to delivering measurable, long-term results for our clients. Our work is built on precision, progression, and client accountability. We prioritize high retention and sustainable transformations, ensuring every client reaches and maintains their goals.

Role Overview:

We are seeking a proactive, tech-savvy Business Developer to accelerate Qawam’s growth, strengthen client retention, and ensure a seamless customer journey both in-person and online. This role blends business strategy, operational oversight, and digital sales process optimization — from lead generation and conversion to client follow-up and re-engagement.

Key Responsibilities:

Business Growth & Partnerships

• Identify and pursue high-value partnerships, collaborations, and new market opportunities.

• Develop and implement client acquisition strategies that increase conversion from inquiry to booking.

• Build and maintain relationships with organizations, sports clubs, and medical professionals to expand Qawam’s reach.

Client Retention & Results Tracking

• Work with the operations team to maintain and improve retention rates, especially over critical 60-day and program completion milestones.

• Ensure systems are in place for consistent client follow-up, feedback collection, and reactivation campaigns.

• Monitor and report on key metrics such as retention rate, demand trends, and session utilization.

Digital Sales Process & System Integration

• Oversee the entire online sales funnel — from initial inquiry to confirmation and post-session engagement.

• Ensure smooth integration of booking systems, payment platforms, CRM, email automation, and other digital tools.

• Collaborate with marketing to align online campaigns with operational capacity and growth goals.

Operational Excellence

• Support the smooth day-to-day running of the center, ensuring processes align with Qawam’s client-first, results-driven culture.

• Identify gaps in workflow and implement solutions to improve efficiency and client experience.

• Represent Qawam at events, presentations, and networking opportunities.

Key Performance Indicators (KPIs):

• Client conversion rate from inquiry to booking.

• Retention rate (60-day and program completion benchmarks).

• Monthly and quarterly revenue growth.

• Number and quality of strategic partnerships.

• Lead generation and campaign ROI.

Why Join Qawam?

• Be part of a results-focused, high-performance team.

• Play a pivotal role in scaling one of Kuwait’s most forward-thinking wellness centers.

• Shape the systems and partnerships that will drive Qawam’s future growth.

Skills

Requirements:

• Proven experience in business development, operations, or sales management (preferably in health, wellness, or service sectors).

• Strong understanding of client acquisition, retention strategies, and online sales processes.

• Skilled in CRM platforms, email marketing tools, and digital integrations (e.g., booking + payment + automation tools).

• Excellent communication, negotiation, and organizational skills.

• Fluency in Arabic and English.

Preferred Qualifications:

• Background in a client-focused, results-oriented service industry.

• Experience improving retention and client lifecycle metrics.

• Familiarity with tools like HubSpot, MailChimp, and online booking/payment platforms.

#J-18808-Ljbffr

Job Summary:
We are seeking a Business Development Assistant to support our business growth initiatives by assisting with market research, lead generation, and client communication.

Job Responsibility:
1. Research potential clients and industries to identify new business opportunities.
2. Assist in creating marketing materials and presentations.
3. Handle client inquiries and maintain good relationships with existing clients.
4. Update and maintain the CRM database with accurate information.
5. Collaborate with the sales team to achieve business targets.

Candidate Requirements:
1. Bachelor's degree in Business Administration or related field.
2. Strong communication and interpersonal skills.
3. Proficiency in MS Office and CRM software.
4. Ability to work in a fast-paced environment and multitask effectively.
5. Previous experience in business development or sales is a plus.

Skills

Skills:
- Strong communication skills
- Excellent interpersonal skills
- Proficiency in Microsoft Office
- Ability to prioritize and multitask
- Strong organizational skills
- Knowledge of sales and marketing principles
- Ability to work effectively in a team
- Strong problem-solving abilities
- Attention to detail
- Adaptability and flexibility

#J-18808-Ljbffr

Our client is hiring a Business Development Executive for a leading logistics company in Kuwait. You’ll be responsible for driving new business wins and growing market share through cold outreach, strong client presentations, and CRM-driven engagement.

Responsibilities:

· Generate leads via calls, email, and networking

· Present tailored logistics solutions

· Build long-term relationships

· Track KPIs and maintain CRM data

· Convert leads to business wins

Requirements:

· 2–4 years in B2B sales

· CRM experience (Salesforce/HubSpot)

· Cold calling and outreach skills

· Strong communication and negotiation skills

· Fluent in English (Arabic is a plus)

This is a confidential search conducted by JOH Partners . Interested candidates should apply directly to our team for a confidential discussion.

#J-18808-Ljbffr

Job Summary: We are seeking a Business Development Assistant to support our business growth initiatives by assisting with market research, lead generation, and client communication.

Job Responsibility: 1. Research potential clients and industries to identify new business opportunities. 2. Assist in creating marketing materials and presentations. 3. Handle client inquiries and maintain good relationships with existing clients. 4. Update and maintain the CRM database with accurate information. 5. Collaborate with the sales team to achieve business targets.

Candidate Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Strong communication and interpersonal skills. 3. Proficiency in MS Office and CRM software. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Previous experience in business development or sales is a plus. Skills

Skills: - Strong communication skills - Excellent interpersonal skills - Proficiency in Microsoft Office - Ability to prioritize and multitask - Strong organizational skills - Knowledge of sales and marketing principles - Ability to work effectively in a team - Strong problem-solving abilities - Attention to detail - Adaptability and flexibility

#J-18808-Ljbffr