99 Account Development jobs in Kuwait

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

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Join to apply for the Sales Development Representative role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Sales Development Representative role at Canonical

Canonical is a global software company that publishes Ubuntu and open-source enterprise solutions for cloud, developer, IoT and AI. Ubuntu is the fastest growing Linux distribution and ranks as the number #1 OS in the cloud.

In partnership with Google, Amazon, IBM and Microsoft, Canonical helps companies become more agile, productive and adopt new technologies faster. Examples of customer success include AI, Blockchain, IoT, Advanced Robotics and self-driving cars, where Ubuntu is the preferred development platform.

The role of a Sales Development Representative at Canonical

Canonical is profitable and growing. We consider our sales development organization to be the best technology sales academy in the market, and as such, we select exceptional and ambitious candidates to join our team. You will enjoy this role if you are organized, persistent, charismatic, and hard-working. You will need to be interested in tech and its business implications. In this role, you will collaborate with a regional sales and marketing team, and your primary objective is to find customer projects that fit our product lines and spread the good name of Canonical across multiple different industries and geographies.

Click HERE to watch our SDR team discuss their role in Canonical

What your day will look like

• Handle inbound customer inquiries across email, phone and chat
• Execute outbound sales & marketing campaigns
• Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
• Collaborate across multiple teams and senior stakeholders to drive results
• Work directly with marketing on campaigns
• Research information about prospective customers
• Generate a multi-million pound pipeline
• Identify prospects and market trends
• Help define the processes and policies for the team
• Liaise with new and existing customers, setting up and attending meetings whilst actively mapping accounts to identify new opportunities
• Accurately create, update, maintain and nurture leads on global opportunities
  
  

What we are looking for in you

• Excellent academic results at school and university
• Passion for business and technology
• Commitment to continuous learning and improvement - curious, flexible, scientific
• Creative problem solving and cross team collaboration
• Verbal and written communication skills
• Result driven with an over-achiever spirit
• Persistence & perseverance
  
  

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.

• Personal learning and development budget of 2,000USD per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at 'sprints'
• Priority Pass for travel and travel upgrades for long haul company events
  
  

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Sales Development Representative” roles. Embedded IoT / Edge Solutions Sales Representative, Manager and Director

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Join to apply for the

Sales Development Representative

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Sales Development Representative

role at

Canonical Canonical is a global software company that publishes Ubuntu and open-source enterprise solutions for cloud, developer, IoT and AI. Ubuntu is the fastest growing Linux distribution and ranks as the number #1 OS in the cloud.

In partnership with Google, Amazon, IBM and Microsoft, Canonical helps companies become more agile, productive and adopt new technologies faster. Examples of customer success include AI, Blockchain, IoT, Advanced Robotics and self-driving cars, where Ubuntu is the preferred development platform.

The role of a Sales Development Representative at Canonical

Canonical is profitable and growing. We consider our sales development organization to be the best technology sales academy in the market, and as such, we select exceptional and ambitious candidates to join our team. You will enjoy this role if you are organized, persistent, charismatic, and hard-working. You will need to be interested in tech and its business implications. In this role, you will collaborate with a regional sales and marketing team, and your primary objective is to find customer projects that fit our product lines and spread the good name of Canonical across multiple different industries and geographies.

Click HERE to watch our SDR team discuss their role in Canonical

What your day will look like

Handle inbound customer inquiries across email, phone and chat Execute outbound sales & marketing campaigns Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities Collaborate across multiple teams and senior stakeholders to drive results Work directly with marketing on campaigns Research information about prospective customers Generate a multi-million pound pipeline Identify prospects and market trends Help define the processes and policies for the team Liaise with new and existing customers, setting up and attending meetings whilst actively mapping accounts to identify new opportunities Accurately create, update, maintain and nurture leads on global opportunities

What we are looking for in you

Excellent academic results at school and university Passion for business and technology Commitment to continuous learning and improvement - curious, flexible, scientific Creative problem solving and cross team collaboration Verbal and written communication skills Result driven with an over-achiever spirit Persistence & perseverance

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.

Personal learning and development budget of 2,000USD per year Annual compensation review Recognition rewards Annual holiday leave Parental Leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues at 'sprints' Priority Pass for travel and travel upgrades for long haul company events

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Sales Development Representative” roles.

Embedded IoT / Edge Solutions Sales Representative, Manager and Director

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

About iCARRY

iCARRY is a regional logistics technology company empowering e-commerce merchants with end-to-end delivery, fulfillment, and cross-border solutions across Kuwait, Saudi Arabia, UAE, and Lebanon.

We’re entering an exciting phase of growth in Saudi Arabia , and we’re looking for a Senior Sales Executive to lead our business expansion and partnerships in the Kingdom.

Role Overview

As the Senior Sales Executive , you will serve as the commercial lead for Saudi Arabia , responsible for driving top-line revenue, developing strategic partnerships, and expanding iCARRY’s merchant network.

You will work closely with the COO and regional management to design and execute sales strategies that position iCARRY as a leading logistics aggregator and fulfillment partner in the Saudi market.

Key Responsibilities

• Develop and execute a comprehensive sales strategy to drive growth in Saudi Arabia across e-commerce, retail, and logistics sectors.
• Identify, pursue, and close high-value B2B partnerships with top merchants, fulfillment providers, and carriers.
• Build, mentor, and manage a local sales pipeline to ensure consistent achievement of monthly and quarterly revenue targets.
• Collaborate with the COO and regional operations teams to launch new services , improve pricing models, and refine product offerings.
• Represent iCARRY in industry events, exhibitions, and client meetings , acting as a senior brand ambassador in the Kingdom.
• Provide detailed market intelligence reports and competitor analysis to guide strategic decisions.
• Work cross-functionally with Operations, Customer Success, and Finance to ensure smooth client onboarding and service excellence .
• Develop and maintain C-level relationships with key clients and government entities where required.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or Logistics Management .
• 3–6 years of experience in B2B sales / business development , with at least 3 years in a senior or leadership role .
• Strong background in logistics, courier, 3PL/4PL, or e-commerce solutions within Saudi Arabia.
• Proven ability to build and close enterprise-level deals and achieve aggressive revenue targets.
• Excellent negotiation, presentation, and relationship-building skills.
• Strong market knowledge of Saudi e-commerce and logistics landscape .
• Fluency in Arabic and English is mandatory.
• Valid Saudi driving license required.

What We Offer

• Competitive base salary + high-performance commission plan .
• Direct reporting line to the COO with a strategic leadership seat in iCARRY Saudi.
• Opportunity to lead market expansion and shape the company’s growth in one of the fastest-growing logistics markets in the region.
• Collaborative and high-impact work environment with regional exposure (Kuwait, UAE, Lebanon).

#J-18808-Ljbffr

About iCARRY iCARRY is a regional logistics technology company empowering e-commerce merchants with end-to-end delivery, fulfillment, and cross-border solutions across Kuwait, Saudi Arabia, UAE, and Lebanon. We’re entering an exciting phase of growth in

Saudi Arabia , and we’re looking for a

Senior Sales Executive

to lead our business expansion and partnerships in the Kingdom. Role Overview As the

Senior Sales Executive , you will serve as the

commercial lead for Saudi Arabia , responsible for driving top-line revenue, developing strategic partnerships, and expanding iCARRY’s merchant network. You will work closely with the COO and regional management to design and execute sales strategies that position iCARRY as a leading logistics aggregator and fulfillment partner in the Saudi market. Key Responsibilities Develop and execute a

comprehensive sales strategy

to drive growth in Saudi Arabia across e-commerce, retail, and logistics sectors. Identify, pursue, and close

high-value B2B partnerships

with top merchants, fulfillment providers, and carriers. Build, mentor, and manage a

local sales pipeline

to ensure consistent achievement of monthly and quarterly revenue targets. Collaborate with the COO and regional operations teams to

launch new services , improve pricing models, and refine product offerings. Represent iCARRY in

industry events, exhibitions, and client meetings , acting as a senior brand ambassador in the Kingdom. Provide detailed

market intelligence reports

and competitor analysis to guide strategic decisions. Work cross-functionally with Operations, Customer Success, and Finance to ensure

smooth client onboarding

and

service excellence . Develop and maintain

C-level relationships

with key clients and government entities where required. Qualifications & Experience

Bachelor’s degree in

Business Administration, Marketing, or Logistics Management . 3–6 years of experience

in

B2B sales / business development , with at least 3 years in a

senior or leadership role . Strong background in

logistics, courier, 3PL/4PL, or e-commerce solutions

within Saudi Arabia. Proven ability to

build and close enterprise-level deals

and achieve aggressive revenue targets. Excellent negotiation, presentation, and relationship-building skills. Strong market knowledge of

Saudi e-commerce and logistics landscape . Fluency in

Arabic and English

is mandatory. Valid Saudi driving license required. What We Offer

Competitive

base salary + high-performance commission plan . Direct reporting line to the COO with a

strategic leadership seat

in iCARRY Saudi. Opportunity to

lead market expansion

and shape the company’s growth in one of the fastest-growing logistics markets in the region. Collaborative and high-impact work environment with regional exposure (Kuwait, UAE, Lebanon).

#J-18808-Ljbffr

Overview

The Sales Development Representative (SDR) plays a critical role in driving the company’s growth by generating qualified leads and creating new business opportunities. This role is focused on prospecting, outreach, and nurturing early-stage relationships with potential clients. The ideal candidate is energetic, resilient, and motivated to build a career in B2B SaaS sales, with a focus on HR technology solutions.

Key Responsibilities

• Conduct outbound prospecting through email, phone, LinkedIn, and other channels to generate qualified opportunities.
• Research target accounts and identify key decision-makers in HR, Operations, and IT functions.
• Educate prospects on the company’s HR software value proposition, tailoring messaging to their needs and pain points.
• Qualify inbound leads and ensure smooth handoff to Account Executives (AEs).
• Maintain accurate activity and pipeline data in the CRM system.
• Collaborate with marketing to align on campaigns and messaging.
• Meet and exceed weekly/monthly activity and qualified pipeline targets.

Qualifications & Skills

• 1–3 years of experience in a sales development or business development role, ideally within SaaS or HR tech.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Resilient and persistent, with the ability to handle rejection and stay motivated.
• Proficiency with CRM tools (e.g., HubSpot, Salesforce) and sales engagement platforms.
• Highly organized with excellent time management skills.
• Self-motivated, goal-oriented, and eager to grow into a full sales career path.
• Bachelor’s degree in Business, Marketing, or related field preferred.

Performance Indicators

• Number of qualified opportunities created.
• Conversion rate of leads to opportunities.
• Volume and quality of outbound outreach.
• Contribution to overall pipeline growth.

Reporting Line

Reports directly to the Chief of Sales & Operations.

#J-18808-Ljbffr

Canonical is a global software company that publishes Ubuntu and open-source enterprise solutions for cloud, developer, IoT and AI. Ubuntu is the fastest growing Linux distribution and ranks as the number #1 OS in the cloud. In partnership with Google, Amazon, IBM and Microsoft, Canonical helps companies become more agile, productive and adopt new technologies faster. Examples of customer success include AI, Blockchain, IoT, Advanced Robotics and self-driving cars, where Ubuntu is the preferred development platform.

The role of a Sales Development Representative at Canonical

Canonical is profitable and growing. We consider our sales development organization to be the best technology sales academy in the market, and as such, we select exceptional and ambitious candidates to join our team. You will enjoy this role if you are organized, persistent, charismatic, and hard-working. You will need to be interested in tech and its business implications. In this role, you will collaborate with a regional sales and marketing team, and your primary objective is to find customer projects that fit our product lines and spread the good name of Canonical across multiple different industries and geographies.

What your day will look like

• Handle inbound customer inquiries across email, phone and chat
• Execute outbound sales & marketing campaigns
• Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
• Collaborate across multiple teams and senior stakeholders to drive results
• Work directly with marketing on campaigns
• Research information about prospective customers
• Generate a multi-million pound pipeline
• Identify prospects and market trends
• Help define the processes and policies for the team
• Liaise with new and existing customers, setting up and attending meetings whilst actively mapping accounts to identify new opportunities
• Accurately create, update, maintain and nurture leads on global opportunities

What we are looking for in you

• Excellent academic results at school and university
• Passion for business and technology
• Commitment to continuous learning and improvement - curious, flexible, scientific
• Creative problem solving and cross team collaboration
• Verbal and written communication skills
• Result driven with an over-achiever spirit
• Persistence & perseverance

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.

• Personal learning and development budget of 2,000USD per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at 'sprints'
• Priority Pass for travel and travel upgrades for long haul company events

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#J-18808-Ljbffr

Canonical is a global software company that publishes Ubuntu and open-source enterprise solutions for cloud, developer, IoT and AI. Ubuntu is the fastest growing Linux distribution and ranks as the number #1 OS in the cloud. In partnership with Google, Amazon, IBM and Microsoft, Canonical helps companies become more agile, productive and adopt new technologies faster. Examples of customer success include AI, Blockchain, IoT, Advanced Robotics and self-driving cars, where Ubuntu is the preferred development platform.

The role of a Sales Development Representative at Canonical Canonical is profitable and growing. We consider our sales development organization to be the best technology sales academy in the market, and as such, we select exceptional and ambitious candidates to join our team. You will enjoy this role if you are organized, persistent, charismatic, and hard-working. You will need to be interested in tech and its business implications. In this role, you will collaborate with a regional sales and marketing team, and your primary objective is to find customer projects that fit our product lines and spread the good name of Canonical across multiple different industries and geographies.

What your day will look like

Handle inbound customer inquiries across email, phone and chat

Execute outbound sales & marketing campaigns

Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities

Collaborate across multiple teams and senior stakeholders to drive results

Work directly with marketing on campaigns

Research information about prospective customers

Generate a multi-million pound pipeline

Identify prospects and market trends

Help define the processes and policies for the team

Liaise with new and existing customers, setting up and attending meetings whilst actively mapping accounts to identify new opportunities

Accurately create, update, maintain and nurture leads on global opportunities

What we are looking for in you

Excellent academic results at school and university

Passion for business and technology

Commitment to continuous learning and improvement - curious, flexible, scientific

Creative problem solving and cross team collaboration

Verbal and written communication skills

Result driven with an over-achiever spirit

Persistence & perseverance

What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.

Personal learning and development budget of 2,000USD per year

Annual compensation review

Recognition rewards

Annual holiday leave

Parental Leave

Employee Assistance Programme

Opportunity to travel to new locations to meet colleagues at 'sprints'

Priority Pass for travel and travel upgrades for long haul company events

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#J-18808-Ljbffr

Overview

The Sales Development Representative (SDR) plays a critical role in driving the company’s growth by generating qualified leads and creating new business opportunities. This role is focused on prospecting, outreach, and nurturing early-stage relationships with potential clients. The ideal candidate is energetic, resilient, and motivated to build a career in B2B SaaS sales, with a focus on HR technology solutions. Key Responsibilities

Conduct outbound prospecting through email, phone, LinkedIn, and other channels to generate qualified opportunities. Research target accounts and identify key decision-makers in HR, Operations, and IT functions. Educate prospects on the company’s HR software value proposition, tailoring messaging to their needs and pain points. Qualify inbound leads and ensure smooth handoff to Account Executives (AEs). Maintain accurate activity and pipeline data in the CRM system. Collaborate with marketing to align on campaigns and messaging. Meet and exceed weekly/monthly activity and qualified pipeline targets. Qualifications & Skills

1–3 years of experience in a sales development or business development role, ideally within SaaS or HR tech. Strong communication and interpersonal skills, with the ability to build rapport quickly. Resilient and persistent, with the ability to handle rejection and stay motivated. Proficiency with CRM tools (e.g., HubSpot, Salesforce) and sales engagement platforms. Highly organized with excellent time management skills. Self-motivated, goal-oriented, and eager to grow into a full sales career path. Bachelor’s degree in Business, Marketing, or related field preferred. Performance Indicators

Number of qualified opportunities created. Conversion rate of leads to opportunities. Volume and quality of outbound outreach. Contribution to overall pipeline growth. Reporting Line

Reports directly to the Chief of Sales & Operations.

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