28 Customer Service jobs in Kuwait City

Join to apply for the Customer Service Representative role at The Cigna Group

Join to apply for the Customer Service Representative role at The Cigna Group

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Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person.
• Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
• Handle and resolve customer complaints or issues efficiently and professionally.
• Assist with claim submissions, approvals, and follow-up processes.
• Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
• Update and maintain customer records and documentation accurately.
• Ensure compliance with company policies, procedures, and insurance regulations.
• Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
• Provide feedback on service improvements and customer satisfaction trends.
• Always maintain confidentiality of information.
  
  

Qualification And Requirements

• Bachelor’s degree Administration, Insurance, Healthcare, or a related field.
• Experience working in the Kuwaiti healthcare or insurance market.
• Familiarity with health insurance regulations and practices in Kuwait.
• Previous experience in customer service, preferably in the insurance or healthcare sector.
• Strong communication skills in English and Arabic (verbal and written).
• Good knowledge of medical insurance terminology and processes.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software (CRM systems).
  
  

Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitals and Health Care

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Sign in to set job alerts for “Customer Service Representative” roles. REQUIRED CUSTOMER SERVICE REPRENSTTATIVE Guest Experience Supervisor (Front Desk Supervisor), PRE OPENING Guest Experience Expert (Front Desk Agent), PRE OPENING

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application Email me a copy of this application

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Representative - Credit

The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility. Job Responsibilities

• Processing all credit transactions for electronics, Furniture and online. • Validate and ensure documentation compliance, and authenticity. • Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. • Ensure accuracy of all calculations. • Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. • Ensure that the Individual monthly sales targets is met. • Ensure that the company standard for customer satisfaction is met and maintained. • Selling related Easy Credit products and Services • Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection. • Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement ) • End-Of-Day Transactions batches. • Cash and K-Net reconciliation at End-Of-Day Batches

Candidate Requirements

• 0 – 2 years of experience. • 2-year Diploma in a relevant field. • Customer-centric attitude. • Excellent communication skills. • Basic computer skills. • Bi-lingual (Arabic/English) preferred.

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Join to apply for the

Customer Service Representative

role at

The Cigna Group Join to apply for the

Customer Service Representative

role at

The Cigna Group Get AI-powered advice on this job and more exclusive features. Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and in-person. Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. Handle and resolve customer complaints or issues efficiently and professionally. Assist with claim submissions, approvals, and follow-up processes. Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns. Update and maintain customer records and documentation accurately. Ensure compliance with company policies, procedures, and insurance regulations. Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner. Provide feedback on service improvements and customer satisfaction trends. Always maintain confidentiality of information.

Qualification And Requirements

Bachelor’s degree Administration, Insurance, Healthcare, or a related field. Experience working in the Kuwaiti healthcare or insurance market. Familiarity with health insurance regulations and practices in Kuwait. Previous experience in customer service, preferably in the insurance or healthcare sector. Strong communication skills in English and Arabic (verbal and written). Good knowledge of medical insurance terminology and processes. Excellent problem-solving and conflict resolution skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and customer service software (CRM systems).

Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If

you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at The Cigna Group by 2x Sign in to set job alerts for “Customer Service Representative” roles.

REQUIRED CUSTOMER SERVICE REPRENSTTATIVE

Guest Experience Supervisor (Front Desk Supervisor), PRE OPENING

Guest Experience Expert (Front Desk Agent), PRE OPENING

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Job Responsibilities

Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES

Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS

Age:

Between 25-30 FEMALE Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:

Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:

Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS

APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION

First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS

Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION

Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application

#J-18808-Ljbffr

About Lina’s and Dina’s Diet Center

Lina's and Dina's Nutrition Consultants company was founded in 2005 as Kuwait's nutritional leader. Providing health and nutrition solutions to all types of specific needs to thousands of clients.

Lina’s and Dina’s Diet center is looking for Arab National Customer Service Agent:
Reports To:
Customer Service Executive Reports Customer Service Manager

Job Overview

Customer Service Agent to manage customer queries and complaints and also be asked to process orders, modifications, and escalate complaints.To do well in this role you need to be able to remain calm in Every Situation.

Responsibility of customer service Agent:

- Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament or mood.
- Provide product and service information to the clients and explain to them about the latest offers and programs.
- Register all the client information in the system, confirm and book appointments.
- Closely work with the dietitian team and the reception team in order to ensure smooth workflow of the business.
- Flexible to work with any shift as when required for the business.
- Closely work with the kitchen team, in order to meet the client requirements.
- Ensure to meet daily shift call quotas and targets set by the company.
- Identify and escalate issues to the line manager.
- Document all call information according to standard operating procedures.
- Confirm client appointments
- Register customer complaints, send it to the concerned department and follow up with the client until the issue is fully resolved.
- Ensure call records are properly stored and organized in a call center database
- Build positive work relationship with clients to enhance the image and public perception of a company
- Closely work with the team and take necessary updates about the offers and the changes.
- Deliver customized sales strategies and achieve to work on the target set by the manager.
- Determine customer needs and offer programs as per the requirement.
- Sending timely report to the management.
- Ensure to reach maximum leads.
- To excel in this job, include customer service, communication, and problem-solving skills

Requirements of Customer Service Agent:

- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Kuwait City: Reliably commute or planning to relocate before starting work (required)

Answering queries of all applicants and guiding applicants on rules and regulations.
- Communicating and guiding applicants in a polite and helpful manner.
- Responsible for data entry without errors.
- Constantly updating self on product knowledge.
- Guiding applicants on the process.
- Cash handling and reporting accurately.
- Flexible to work in different location and shift timings.

**Other requirements**
- Excellent communication and interpersonal skills
- Excellent typing skills - minimum 40WPM with zero errors
- Experience of handling customers at least for 6months
- 1 year
- Flexibility in working hours.
- Should be a Graduate in any discipline.

**Salary**: KD270.000 per month

Application Question(s):

- Should have good typing skills

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Shift availability:

- Day Shift (preferred)

Interact with customers and service all transactional requirements.
- Service standards as defined to be adhered at all times.
- Any other assignments as defined by the Manager or Supervisor from time to time.
- Maintain service quality - (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.
- Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
- Keep customer information confidentiality.
- Abide by IT Security policy and procedures.
- Number of calls answered and average time of call as per industry standards.
- Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
- Fast response and process to financial and non-financial.
- Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.
- Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit.
- Accordingly lead & supervise the team of CSR to run normal Virtual Banking transactions and tasks assigned by superiors.
- Communicate with Operations Officer/Operations Manager in case of need to solve service emergency.

**Skills**:

- Planning and organizing
- Communication
- Client Focus

**Easy Apply