Technical Author (multiple roles and seniority levels)

Kuwait City, Al Kuwayt Canonical

Posted 13 days ago

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Technical Author (multiple roles and seniority levels)

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Technical Author (multiple roles and seniority levels)

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Canonical Technical Author (multiple roles and seniority levels)

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Technical Author (multiple roles and seniority levels)

role at

Canonical Get AI-powered advice on this job and more exclusive features. Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a

Technical Author at Canonical .

We are building documentation capacity at scale.

We have dozens of positions available , for products and teams across the organisation, at all levels from Graduate to Senior Staff.

All applications and candidates are handled through this one entry-point.

We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.

The role of a Technical Author

A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.

These are not traditional technical writer roles.

As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.

As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.

Location:

These are fully remote roles, open to candidates across the globe.

The role entails

Create, maintain and improve software documentation Work with engineering team members, to help them make effective documentation contributions Influence the development of the product, as an expert user of the product, who has important opinions about its function and design Engage with user communities to ensure that our documentation meets their needs Encourage and support community engagement in and contribution to documentation Help standardise the structure, presentation, style and language of content across products Collaborate with documentation peers to advance the state of the art in documentation at Canonical Challenge and advance documentation understanding and best-practice, as part of a disciplinary team

What we are looking for in you

Cares deeply about functional written communication Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation Has a record of community engagement, in open-source software, documentation, research or other disciplines Is sympathetic to the needs and challenges of open-source software and its communities Demonstrates technical curiosity, and is fascinated by software technology and its challenges Has demonstrable documentation skills, insight and enthusiasm Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages Has excellent written and verbal communication skills Holds a BSc/BA degree or equivalent Is able to travel twice a year for up to two weeks for events

Nice-to-have skills

Deep technical domain knowledge Open-source community leadership and management User-experience, interaction or visual design

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Technical Author (multiple roles and seniority levels)

Kuwait City, Al Kuwayt HealthCare Dynamics Gen. Trading Company W.L.L

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a

Technical Author at Canonical .

We are building documentation capacity at scale.

We have dozens of positions available , for products and teams across the organisation, at all levels from Graduate to Senior Staff.

All applications and candidates are handled through this one entry-point.

We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.

The role of a Technical Author

A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.

These are not traditional technical writer roles.

As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.

As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.

Location:

These are fully remote roles, open to candidates across the globe.

The role entails

Create, maintain and improve software documentation Work with engineering team members, to help them make effective documentation contributions Influence the development of the product, as an expert user of the product, who has important opinions about its function and design Engage with user communities to ensure that our documentation meets their needs Encourage and support community engagement in and contribution to documentation Help standardise the structure, presentation, style and language of content across products Collaborate with documentation peers to advance the state of the art in documentation at Canonical Challenge and advance documentation understanding and best-practice, as part of a disciplinary team

What we are looking for in you

Cares deeply about functional written communication Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation Has a record of community engagement, in open-source software, documentation, research or other disciplines Is sympathetic to the needs and challenges of open-source software and its communities Demonstrates technical curiosity, and is fascinated by software technology and its challenges Has demonstrable documentation skills, insight and enthusiasm Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages Has excellent written and verbal communication skills Holds a BSc/BA degree or equivalent Is able to travel twice a year for up to two weeks for events

Nice-to-have skills

Deep technical domain knowledge Open-source community leadership and management User-experience, interaction or visual design

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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Technical Support Specialist

Kuwait City, Al Kuwayt Kuwait Real Estate Company K.P.S.C.

Posted 1 day ago

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Job Description

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Direct message the job poster from Kuwait Real Estate Company K.P.S.C.

Company Description

Kuwait Real Estate Company (AQARAT) is one of Kuwait's leading real estate companies, known for its innovative approach and historical significance. It was the first real estate company to be listed on the Kuwait Stock Exchange and has introduced several pioneering concepts in the region. AQARAT has a significant presence in Kuwait with a portfolio that includes prominent buildings and projects. The company's global footprint spans MENA, GCC, Europe, and the US, where it is recognized for its luxurious residential hubs and investment units. AQARAT aims to provide superior value to its customers and establish a strong presence in leading real estate markets worldwide.

Role Description

This is a full-time on-site role for a Technical Support Specialist located in Kuwait City. The Technical Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responsibilities include responding to queries, running diagnostic programs, isolating problems, determining and implementing solutions, and ensuring customer satisfaction through effective issue resolution.

Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Satisfaction skills
  • Strong Analytical Skills
  • Excellent communication and problem-solving skills
  • Ability to work independently and in a team
  • Experience in the IT field
  • Bachelor's degree in Information Technology, Computer Science, or related field
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology

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Help Desk Technical Tier I Support (52723)

Kuwait City Metropolitan Area 1 month ago

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Technical Support Specialist

Kuwait City, Al Kuwayt Kuwait Real Estate Company K.P.S.C.

Posted today

Job Viewed

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Job Description

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Kuwait Real Estate Company K.P.S.C. Company Description Kuwait Real Estate Company (AQARAT) is one of Kuwait's leading real estate companies, known for its innovative approach and historical significance. It was the first real estate company to be listed on the Kuwait Stock Exchange and has introduced several pioneering concepts in the region. AQARAT has a significant presence in Kuwait with a portfolio that includes prominent buildings and projects. The company's global footprint spans MENA, GCC, Europe, and the US, where it is recognized for its luxurious residential hubs and investment units. AQARAT aims to provide superior value to its customers and establish a strong presence in leading real estate markets worldwide. Role Description This is a full-time on-site role for a Technical Support Specialist located in Kuwait City. The Technical Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responsibilities include responding to queries, running diagnostic programs, isolating problems, determining and implementing solutions, and ensuring customer satisfaction through effective issue resolution. Qualifications Technical Support and Troubleshooting skills Customer Support and Customer Satisfaction skills Strong Analytical Skills Excellent communication and problem-solving skills Ability to work independently and in a team Experience in the IT field Bachelor's degree in Information Technology, Computer Science, or related field Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Referrals increase your chances of interviewing at Kuwait Real Estate Company K.P.S.C. by 2x Help Desk Technical Tier I Support (52723)

Kuwait City Metropolitan Area 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Publications Specialist Technical Librarian

Kuwait City, Al Kuwayt V2X, Inc.

Posted 4 days ago

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Job Description

Publications Specialist Technical Librarian Publications Specialist Technical Librarian
  • This position will be physically located in Kuwait in support of LOGCAP**

Overview

  • This position will be physically located in Kuwait in support of LOGCAP**

Under the supervision of Maintenance Manager, the Publications Specialist, Lead and/or Technical Inspector, Lead is responsible for the operation, maintenance and upkeep of both the government owned technical library and the publications account.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

  • Manages, maintains, and care for current publications of technical manuals on/for current equipment as a backup to the electronic manual library (located on the project’s intranet site).
  • Researches, orders, and maintain the most current updates/ changes and required manuals, forms, tags, changes, CD-ROMs, etc., through APD/LOGSA on equipment being repaired on the project.
  • Provides customer service assistance on research, printing, sign-out, tags, forms, order requests, etc. Customers include Army, other base commands and commands in Europe and USA.
  • Must be capable of working independently with minimal supervision, take charge and display initiative in all job tasks.
  • Perform other duties as assigned. These include QC department backup for administration (status reports, admin mail runs, and administrative tasks). Assist in supply orders and hand receipt inventories.

Qualifications

  • Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
    • High school Diploma or equivalent.
    • Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
    • Must be a U.S. Citizen
    • A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License
  • Experience:
    • 3 years of experience with military publications and forms
  • Skills:
    • Ability to read, write, and speak English
    • Strong proficiency in Microsoft Office including Excel, Outlook, Word and PowerPoint and Access
    • Excellent written and verbal communication skills; ability to communicate effectively and tactfully with individuals at all levels within and outside of the company
    • Must be able to work under pressure, manage multiple assignments simultaneously, and have excellent interpersonal skills.
    • Must demonstrate the company's core ethical values of respect, integrity and responsibility in daily work and activities
  • Working Conditions:
    • Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
    • Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
    • Includes some industrial production environment conditions as well.
  • Physical Requirements:
    • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
    • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
    • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
    • Must comply with all Fire and Safety Regulations and post policies.
At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Education and Training
  • Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at V2X Inc by 2x

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Publications Specialist Technical Librarian

Kuwait City, Al Kuwayt V2X, Inc.

Posted 3 days ago

Job Viewed

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Job Description

Publications Specialist Technical Librarian

Publications Specialist Technical Librarian

This position will be physically located in Kuwait in support of LOGCAP**

Overview

This position will be physically located in Kuwait in support of LOGCAP**

Under the supervision of Maintenance Manager, the Publications Specialist, Lead and/or Technical Inspector, Lead is responsible for the operation, maintenance and upkeep of both the government owned technical library and the publications account.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Manages, maintains, and care for current publications of technical manuals on/for current equipment as a backup to the electronic manual library (located on the project’s intranet site). Researches, orders, and maintain the most current updates/ changes and required manuals, forms, tags, changes, CD-ROMs, etc., through APD/LOGSA on equipment being repaired on the project. Provides customer service assistance on research, printing, sign-out, tags, forms, order requests, etc. Customers include Army, other base commands and commands in Europe and USA. Must be capable of working independently with minimal supervision, take charge and display initiative in all job tasks. Perform other duties as assigned. These include QC department backup for administration (status reports, admin mail runs, and administrative tasks). Assist in supply orders and hand receipt inventories.

Qualifications

Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required. High school Diploma or equivalent. Must be CAC eligible and/or able to obtain a Common Access Card (CAC) Must be a U.S. Citizen A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License Experience: 3 years of experience with military publications and forms Skills: Ability to read, write, and speak English Strong proficiency in Microsoft Office including Excel, Outlook, Word and PowerPoint and Access Excellent written and verbal communication skills; ability to communicate effectively and tactfully with individuals at all levels within and outside of the company Must be able to work under pressure, manage multiple assignments simultaneously, and have excellent interpersonal skills. Must demonstrate the company's core ethical values of respect, integrity and responsibility in daily work and activities Working Conditions: Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). Includes some industrial production environment conditions as well. Physical Requirements: Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.

At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Education and Training Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at V2X Inc by 2x Sign in to set job alerts for “Technical Librarian” roles.

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Implementation & Technical Support

Kuwait City, Al Kuwayt Talina.ai

Posted 8 days ago

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Job Description

The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields At least 2 years of experience in an equivalent job position and project management Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports Only for Kuwait residents

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About the latest Technical roles Jobs in Kuwait City !

IT Technical Support Officer

Hawalli, Hawalli Confidential Company

Posted 23 days ago

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Job Description

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication), Bachelor of Science(Computers, Technology), Any Graduation Nationality Any Arab National, Any Nationality Male Vacancy 1 Vacancy Job Description Provide first-line technical support to users via phone, email, or onsite visit ensuring timely resolution of issues. Diagnose hardware and software problems, implementing effective solutions to restore functionality. Maintain accurate records of support requests and resolutions in the ticketing system for future reference. Collaborate with IT teams to escalate complex issues, ensuring minimal disruption to business operations. Conduct regular system updates and maintenance checks to enhance performance and security. Monitor system performance and troubleshoot network issues, proactively identifying potential risks. Assist in the setup and configuration of new hardware and software for employees, ensuring seamless onboarding. Implement and enforce IT policies and procedures to maintain data security and compliance. Stay updated with the latest technology trends and tools to provide innovative solutions for users. Desired Candidate Profile Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Minimum of 3-5 years of experience in a technical support role in a fast-paced environment. Fluency in English is required; additional languages such as Arabic is a plus. Strong knowledge of networking concepts, including TCP/IP, DNS, and VPNs. Exceptional communication skills, with the ability to explain technical concepts to non-technical users. Strong analytical and problem-solving skills, with a methodical approach to diagnosing issues. Ability to work independently and in a team, demonstrating flexibility and adaptability in a dynamic workplace. Demonstrated commitment to continuous learning and professional development in the IT field. Employment Type Full Time

Company Industry Medical Medical Devices Department / Functional Area System Administration Network Administration Security (IT Software) Keywords IT Technical Support IT Support Specialist Troubleshooting Software Configuration Networking Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for IT Technical Support Officer Jobs also searched #J-18808-Ljbffr
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Senior Executive, Technical Support/phono

Kuwait City, Al Kuwayt Ooredoo Group of Companies

Posted today

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Job Description

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Provide efficient, quality service and assistance to Business Account subscribers.Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery.
- Responsible for service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment.
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience.
- Responsible to close all trouble tickets as per the agreed SLA.
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels.
- Develop and maintain promotion related documentation including appendices in consultation with marketing.
- Provide activation support using parallel activation systems to ensure business continuity.
- Responsible for end-to-end management of Message Manager including system configuration, billing for services and post-sales support.
- Subject matter expert and responsible for raising, collating and prioritizing all business-related change requests.
- Responsible for business testing of products, promotions and changes in RAS.
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS.
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments.
- Responsible to close the RAS related TTs raised as per the agreed SLA.
- Responsible for staff clearance management from an internal lines' perspective.
- Subject matter expert and responsible for raising, collating and prioritizing all business-related change requests.
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments.
- Own and manage strategic technical sales projects as assigned from time to time.
- Manage the MSISDNs Pools for Corporate Channel.
- Product management.
- Design.
- User guide.
- User training.
- Reporting.
- Performance.
- Trouble shooting.
- Managing users.
- Channel creation.
- Make sure no internal lines for any employee after quitting.
- Clear internal Staff lines.
- Calculate due amounts and send it to HR.
- Remove whitelist for board members lines.
- Test users.
- Demo Serial devices (testing).
- Activating & monitoring test SIM’s.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience.
- Contribute to the motivation of junior staff, providing day to day assistance where necessary.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.
- Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Other duties as directed by supervisor or other superiors.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

**Qualifications**:
**Bachelor’s Degree in a business or science + Diploma in IT or a related discipline from a**
**recognized**
**tertiary institution.
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IT Technical Support Position Available In Shuwaikh - Guru Kuwait

Al Asimah Guru Kuwait

Posted 6 days ago

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Job Description

Featured

  • 1 year ago

IT Technical Support Position Available in Shuwaikh. We are looking for a suitable applicant to work as IT Technical Support for our reputable organization. The following are key qualifications and responsibilities:

Basic understanding of LAN and WAN.
Network and server infrastructure monitoring and maintenance.
Knowledge of Windows Servers and the FortiGate Firewall.
Operating system, software, and printer installation and configuration.
Odoo ERP System knowledge.
1-2 years of IT support experience is required.
A bachelor’s degree is required.
Transferable Residency is defined under Article 18.
Wage: 300 KWD

If you meet these qualifications and are interested, please send your resume to (emailprotected) .

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  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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