22 Technical Assistance jobs in Kuwait City

Job Description:

We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone.

Responsibilities:

• Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person)
• Greet and assist clients before and after classes
• Handle class registrations, bookings, and cancellations
• Maintain studio records, attendance, and schedules
• Support administrative tasks such as inventory, filing, and reporting
• Ensure the studio space is organized and client-ready
• Assist with customer inquiries and resolve basic issues with care and professionalism

Requirements:

• Fluent in both English and Arabic, reading, writing, and speaking
• Strong communication and interpersonal skills
• Organized, detail-oriented, and reliable
• Comfortable using basic administrative software and scheduling systems
• Prior experience in a customer-facing or administrative role
• Prior experience with sales

Immediate Hire

We need to hire someone who has a passion for performing arts and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team.

Working hours: Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break.

Skills

• Visa-18 and Visa-22 Transferable if interested
• Immediate Hire
• FEMALE
• A highly reliable person
• Positive attitude
• Proactive
• Very organized
• Knows how to use a computer & tablet
• Quick learner
• Multi-tasker
• Good understanding of Microsoft Word & Excel
• Solution-oriented
• Detail-oriented & able to notice issues
• Capable of working independently & efficiently
• Punctual
• A structured person naturally
• Team player with leadership qualities
• Proficient in Arabic and English (writing and speaking)

• Candidate must be prepared to live and work in the country of Kuwait.
• Must be willing and able to work up to 60 hours per week.
• Must be willing and able to work all shifts, including nights and weekends.
• Field trouble calls via the phone and computer trouble ticketing system.
• Perform laptop imaging.
• Perform basic IP troubleshooting.
• Build user accounts on the domain.
• Add and remove computers from a Microsoft domain environment.
• Assign user accounts to appropriate groups and permissions.
• Build exchange mailboxes.
• Troubleshoot user email issues.
• Troubleshoot printers and map shared printers.
• Document trouble calls and computer/network actions for reporting purposes.
• Participate in daily and weekly workplace meetings, as required.
• Abide by all corporate, Government, and local labor laws and regulations.
• Apply performance standards and quality control standards as directed by Standard Operating Procedures.
• Abide by all safety and security rules and regulations.
• Perform other duties related to the job position.
  
  

• US Citizenship
• US DOD Secret Clearance
• A valid current US Passport
  
  

• A+ CE
• CCNA-Security
• Network+ CE
• CND
• SSCP
• Must maintain active certification throughout employment
  
  

• An Associate’s degree in Networking is preferred.
• Minimum seven (7) years of professional work experience with IT systems.
• Minimum four (4) years of professional work experience in IT customer support.
• Minimum two (2) years of experience in a military environment.
• In lieu of degree, must possess eleven (11) years of related specialized work experience.
• Effective interpersonal and communication (written and verbal) skills.
  
  

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Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today!

Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner
• Assists the IMO with daily functions of computer, network and software management for the site and all users
• Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets
• Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007
• Troubleshoots all other site authorized software with IMOs and users
• Creates logon and email accounts using Microsoft Exchange Server and User Manager
• Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration
• Works within a small continuous improvement focused team
• Tracks and documents work performed to allow accurate reporting of all Service Desk activities
• Completes all tasks and assignments as requested by Supervisors and Management
• Performs other duties and assignments as required
  
  

• Must be a US citizen with an active Secret clearance, or higher level, security clearance
• High school diploma or GED with at least one (1) year experience in a service desk/help desk environment
• Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications
• Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa
• You must be able to meet all health requirements
• Must be able to pass a detailed medical and dental exam
• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
• Must have a working knowledge of Microsoft Office software
• Demonstrated strong customer service skills are mandatory
• Excellent interpersonal skills are required
• Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
• IAT Level I Baseline:
• Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024) CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce CompTIA: SecurityX ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner
• Computing Environment Certificates
• CompTIA: Server+ Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Productivity Solutions Expert Microsoft: MD-100: Windows Client Microsoft: MTA: Microsoft Technology Associate Microsoft: MTA: Windows Server Administration Fundamentals
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Defense and Space Manufacturing

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