22 Team Leader Call Center jobs in Kuwait City
Call Center Supervisor
Posted 1 day ago
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Position Overview
The Call Center Supervisor is responsible for overseeing daily operations of the call center team to ensure excellent customer service, efficient handling of calls, and achievement of performance and sales targets. The role involves coaching and developing agents, monitoring performance, handling escalations, driving sales activities, and implementing marketing and market research initiatives to enhance overall business performance. Responsibilities
Supervise and manage daily activities of call center agents to ensure adherence to company policies, procedures, and performance standards. Monitor inbound and outbound calls to ensure quality, efficiency, customer satisfaction, and achievement of sales goals. Drive telesales activities by setting sales targets, tracking performance, and motivating agents to achieve results. Plan, execute, and monitor phone-based marketing campaigns in alignment with company objectives. Conduct market research through surveys, customer feedback collection, and outbound calls to identify trends, customer needs, and competitor insights. Handle escalated customer issues promptly and professionally. Conduct regular coaching, training, and performance reviews for call center agents. Prepare and analyze performance and sales reports (e.g., call volumes, conversion rates, customer satisfaction, and campaign results). Develop action plans to improve service delivery, sales conversion, productivity, and team morale. Ensure adequate staffing levels, prepare schedules, and manage attendance. Collaborate with management to implement new processes, systems, or technologies that enhance call center operations. Maintain a positive and professional work environment aligned with company values. Qualifications and Skills
Bachelor’s degree in Business Administration, Marketing, Management, or related field (preferred). Proven experience (3–5 years) in a call center environment, with at least 1–2 years in a supervisory role. Strong leadership, coaching, and people management skills. Experience in telesales, telemarketing campaigns, or customer research preferred. Excellent communication, persuasion, and negotiation skills. Strong analytical skills with the ability to interpret sales and market research data. Proficiency in call center systems, CRM software, and reporting tools. Strong organizational and time-management skills. Ability to work under pressure and handle fast-paced environments. Key Performance Indicators (KPIs)
Achievement of sales targets (conversion rates, revenue from telesales). Effectiveness of marketing campaigns (response rates, ROI). Market research output (survey completion rates, actionable insights generated). Customer satisfaction scores (CSAT/NPS). Call center service level agreements (SLAs). Agent productivity and efficiency metrics (AHT, FCR, occupancy). Staff turnover and attendance rates. Quality assurance scores.
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Call Center Specialist
Posted 3 days ago
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Call center agent
Posted 24 days ago
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Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
Call Center Specialist
Posted 3 days ago
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Job Description
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| --- | --- | **Location** | Al Asimah, Kuwait | **Qualifications** | None | **Experience** | No # Job OverviewAhmad AlAhmad Real Estate Co. is seeking a **Call Center Specialist** to join its team in Al Asimah, Kuwait. This role involves handling customer inquiries, resolving issues, and providing support to ensure a high level of customer satisfaction.# Job Responsibilities* Answer incoming calls and respond to customer emails promptly.* Provide accurate information regarding services and inquiries.* Record and maintain detailed logs of customer interactions.* Resolve complaints and escalate complex issues when necessary.* Deliver professional and courteous customer service at all times.* Work closely with internal teams to address client needs.# Requirements* Strong communication and interpersonal skills.* Proven experience in customer support or call center operations.* Proficiency in computer literacy and basic office software.* Excellent problem-solving skills and attention to detail.* Ability to work full-time on-site in Al Asimah, Kuwait.* High school diploma required; additional qualifications are an advantage.# Benefits* Professional work environment.* Opportunity to grow within a real estate-focused company.* Training and career development support.**Other job you might intrested:** Instrument Technician Job at ***ASMACS Recruitment Qatar*** in Kuwait# Job Overview Mansystems, a leading consulting firm operating in over 100 countries, is recruiting on behalf of a major energy group in Cyprus for the position of Marketing Assistant / Coordinator. Based in Limassol, this role offers the opportunity to support the company’s marketing operations, including event management, social media, advertising campaigns, and market research….# Job Overview Estudio Rocha & Asociados, a consulting firm with over 30 years of experience in strategic planning, is seeking a Community Manager to join its team in San Francisco, Córdoba. The role involves managing digital communication for diverse clients, boosting their online presence, and designing strategic, results-oriented campaigns. Key Responsibilities Requirements Benefits Other job…# Job Overview Kookmin International Business School (KIBS), the global business arm of Kookmin University, is seeking outstanding candidates for Assistant Professor positions starting in Spring 2026. The positions are open in Marketing, Finance/Financial Engineering, and Business Data Analytics (AI, Machine Learning, Data Science, and related fields). KIBS delivers a 100% English-taught curriculum, preparing future global… #J-18808-Ljbffr
Call Center Agent
Posted 16 days ago
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Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
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Call Center Agent
Posted 16 days ago
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Job Description
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
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Call center agent
Posted 24 days ago
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Job Description
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
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Call center Job In Kuwait
Posted 7 days ago
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Job Description
Call center
Job Id :
Requirements (Call Center)- Minimum 2+ years of experience in a similar role.
- Fluent in English (Arabic reading & writing is a plus).
- Ability to work under pressure.
- Must be currently residing in Kuwait.
- Immediate joining preferred.
- 10 hours duty with 2 days off per month.
Basic Details
salary : 250 KD
Location : Shuwaikh , Kuwait
Qualification
Posted : 2 days ago
Job Type : Full-Time
Company : Kuwait Jobs
Contact Info
Mobile :
Alternate Mobile : Not-Mentioned
Email : Not-Mentioned
#J-18808-LjbffrBilingual Call Center Agent Required In Hawally - Guru Kuwait
Posted 15 days ago
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Featured 2 months ago Bilingual Call Center Agent Required In Hawally. Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team. Key Responsibilities: Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally Communicate clearly in both Arabic and English Accept and record customer orders with accuracy Share order details with the sales and delivery team in a timely manner Resolve customer inquiries, complaints, and issues efficiently Update customer records and maintain logs in the CRM system Follow up on pending customer issues and ensure timely resolutions Coordinate with logistics and sales departments for delivery status Escalate complex issues to management as needed. Requirements: Proven experience in a customer service or call centre role Fluent in Arabic and English (both spoken and written) Strong interpersonal and communication skills Good knowledge of WhatsApp Business and Chatbots is a plus Ability to work under pressure and manage multiple tasks Proficient in MS Office and basic CRM systems Positive attitude and professional behavior at all times. Estimated salary is 100-400kd
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Customer Service Advisor
Posted 24 days ago
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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)
CLOSING DATE
Role DescriptionThis is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.
JOB RESPONSIBILITIES Key ResponsibilitiesReceive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.
Provide customers with accurate information at all times.
Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.
Create complaint tickets correctly and in adherence with policies and procedures.
Update the database with the most recent customer information.
Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.
Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.
Escalate cases that require intervention by the Call Service Manager.
Assist colleagues and foster an environment of teamwork and collaboration.
Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.
Participates in project work where applicable.
JOB REQUIREMENTS Age:Between 25-30
FEMALE
Education:A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.
Experience:Minimum 2-4 years in a similar position or related to business.
Relevant Experience: 0-2 years of experience in the automotive industry.
Competency & Skills:- Prior experience in a customer service role
- Bilingual (Fluency in Arabic and English languages)
- Willing to work two shifts
- Customer-focused Service, Telephone Manners, and Customer Support skills
- Strong communication and interpersonal abilities
- Problem-solving skills and ability to adapt to various situations
- Previous experience in a customer service role
- Knowledge of luxury automotive brands is a plus
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician
PERSONAL INFORMATIONFirst name *
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Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No
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RESIDENCY STATUSCountry of Residence *
Are you currently in Kuwait? * Yes
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Do you have a Valid Kuwaiti Driving License
EMPLOYEMENT INFORMATIONCurrent - Past Employer *
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How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral
By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.
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