28 Senior Operations Manager Shake Shack Alshaya jobs in Kuwait City

We are seeking a skilled Operations Manager to oversee the day-to-day activities of one iconicbrand in the region, ensuring seamless operations and exceptional standards across all facets of the business. The successful candidate will be tasked with upholding quality, driving revenue, and guiding a team towards achieving organisational objectives. This role demands a strategic mindset, strong leadership capabilities, and comprehensive knowledge of the restaurant sector.

KEY RESPONSIBILITIES

Managing daily operational activities with precision and efficiency.

Leading, mentoring, and developing a high-performing team.

Upholding exceptional customer service standards and ensuring quality control.

Overseeing budgets, forecasts, and financial performance.

Planning and executing marketing initiatives to boost visibility and sales.

Ensuring compliance with regulatory requirements and safety standards.

Managing inventory and optimising supply chain processes.

Contributing to strategic planning and business development.

Implementing innovative technologies to enhance operations.

QUALIFICATIONS AND REQUIREMENTS

10+ years of experience in a comparable role within the industry.

A bachelors degree in Business Administration, Hospitality Management, or a related discipline (preferred).

Strong organisational skills and the ability to communicate effectively at all levels.

ONLY SUITABLE CANDIDATES WILL BE CONTACTED. THANK YOU

Financial Acumen Problem Solving Brand Management Communication Team Management Leadership Customer Service Management Operations Management Growth Restaurants QSR

Overview

Job Description - Operations Manager (HOT0BYAM)

The Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work with the General Manager to actively manage key property issues (including key projects; customer service; day to day operations)
• Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Demonstrate a strong background in Rooms operations, ensuring high standards in Front Office, Housekeeping, and Guest Services
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Maintain active exposure to Food & Drink operations, supporting service excellence and departmental collaboration
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Maintain a solid understanding of safety and security protocols, ensuring compliance and proactive risk management across the property
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

The Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• In-depth strong Rooms Management, preferably with commercial acumen
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Operational Management

• Manage the daily operations of leisure & entertainment venues (e.g., trampoline parks, gaming zones, cinemas, bowling, VR, attractions).
• Ensure smooth scheduling, staff allocation, and resource planning.
• Oversee inventory, maintenance, and vendor coordination to ensure seamless operations.

• Handle escalated customer concerns and resolve issues promptly.
• Develop and implement customer engagement initiatives to enhance loyalty and repeat visits.

• Lead, train, and motivate a diverse operations team.
• Ensure all staff follow company standards, policies, and SOPs.
• Conduct performance evaluations and develop training plans to build team capability.

• Ensure strict adherence to safety protocols and legal requirements.
• Conduct regular safety inspections across all facilities.

• Manage operational budgets, control costs, and maximize profitability.
• Assist with pricing strategies, promotions, and marketing initiatives to drive sales.

• Contribute to the development of new entertainment concepts and offerings.
• Recommend improvements to enhance operational efficiency and guest experience.
• Stay updated with industry trends, competitor activities, and emerging technologies.

• Bachelor’s degree in Hospitality, Business Administration, Leisure Management, or related field.
• Minimum 5–7 years of experience in leisure, hospitality, theme parks, or entertainment operations, with at least 3 years in a managerial role. (GCC preferred)
• Strong leadership, people management, and communication skills.
• Excellent knowledge of customer service standards and operational best practices.
• Proficiency in budgeting, reporting, and financial analysis.
• Ability to work in a dynamic, high-pressure, and customer-centric environment.
• Fluent in English & Arabic

• Leadership & team management
• Operational planning & execution
• Strong problem-solving & decision-making abilities
• Customer service excellence
• Safety & compliance knowledge
• Financial & analytical acumen
• Ability to multitask and adapt to changing priorities

Manage office administration and resources.

Oversee daily operations and ensure efficiency.

Coordinate between departments and vendors.

Perform computer-based tasks such as data entry, record keeping, and document management.

Support management in implementing policies and procedures.

Monitor performance and provide reports.

Skills

Fluent in Arabic and English (spoken and written).

Strong computer skills and proficiency in MS Office.

Previous experience in office management and operations.

Strong organizational, leadership, and communication skills.

About us

Keeta is an independent brand under Meituan , the world’s largest tech-driven retail company. We specialize in food and consumer product delivery services across international markets, guided by our mission: "We help people eat better, live better."

Following our successful launch in Hong Kong in 2023 and full market entry into Saudi Arabia , we are now expanding into the UAE, Kuwait, and Qatar as part of our continued global growth.

About the Role

We are seeking a highly driven Operations Manager to oversee and optimize our daily delivery operations, ensuring a seamless takeaway experience for our customers. The role bridges strategy, product, and operations, requiring both analytical and executional strength. You will work closely with product, R&D, and operational teams to validate new strategies, refine processes, and implement systems that directly impact customer satisfaction.

Key Responsibilities

Customer Experience Optimization

• Ensure a positive end-to-end takeaway experience by validating new product functions, features, and strategies through MVP testing and real-world application.

Cross-Functional Collaboration

• Partner with product, R&D, and operations teams to develop and enhance front-end tools, configuration systems, and notification functionalities that support operational excellence.

Operational Strategy Development

• Translate demand-supply forecasting insights into standard operating procedures (SOPs) for daily business operations. Continuously review, test, and improve SOPs to enhance effectiveness and efficiency.

Long-Term Strategic Initiatives

• Rider recruitment and onboarding
• Rider scheduling and workforce planning
• Job freezing policies
• Rider benefits and incentive programs
• Enhancing rider work experience

Short-Term Tactical Strategies

• Managing rider subsidies
• Adjusting delivery fees dynamically
• Optimizing store exposure ranges
• Fine-tuning order ETA estimations

Continuous Improvement

• Regularly analyze operational outcomes, identify gaps in current strategies, and implement improvements that enhance delivery performance and customer satisfaction.

At Keeta , we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.

Join us and be part of this dynamic community that is redefining the food delivery experience!