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CUSTOMER SERVICE REPRESENTATIVE
Doha, Al Jahrah
KILONEWTONS
Posted 6 days ago
Job Viewed
Job Description
Overview
Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:
KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!
Responsibilities- Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Provide timely and accurate responses to customer questions and concerns.
- Process orders, returns, and refunds efficiently.
- Maintain and update customer records in the CRM system.
- Escalate complex issues to the relevant departments when necessary.
- Gather customer feedback to improve service quality.
- Assist in resolving complaints with professionalism and patience.
- Stay updated on company products, services, and policies.
- Collaborate with the sales and support teams to enhance the customer experience.
- Minimum 3 years of experience in customer service, call centers, or client support roles.
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
- Ability to multitask and work under pressure.
- Friendly, patient, and empathetic attitude toward customers.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Experience in e-commerce, retail, or B2B customer service is a plus.
- Competitive salary and benefits.
- Opportunities for career growth and training.
- Positive and supportive work environment.
- Work with a dynamic and professional team.
KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.
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0
Customer Service Advisor
Kuwait City, Al Kuwayt
Al Zayani
Posted 27 days ago
Job Viewed
Job Description
WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)
CLOSING DATE
Role DescriptionThis is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.
JOB RESPONSIBILITIES Key ResponsibilitiesReceive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.
Provide customers with accurate information at all times.
Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.
Create complaint tickets correctly and in adherence with policies and procedures.
Update the database with the most recent customer information.
Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.
Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.
Escalate cases that require intervention by the Call Service Manager.
Assist colleagues and foster an environment of teamwork and collaboration.
Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.
Participates in project work where applicable.
JOB REQUIREMENTS Age:Between 25-30
FEMALE
Education:A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.
Experience:Minimum 2-4 years in a similar position or related to business.
Relevant Experience: 0-2 years of experience in the automotive industry.
Competency & Skills:- Prior experience in a customer service role
- Bilingual (Fluency in Arabic and English languages)
- Willing to work two shifts
- Customer-focused Service, Telephone Manners, and Customer Support skills
- Strong communication and interpersonal abilities
- Problem-solving skills and ability to adapt to various situations
- Previous experience in a customer service role
- Knowledge of luxury automotive brands is a plus
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician
PERSONAL INFORMATIONFirst name *
Last name *
Phone Number (+965) *
Email - (ex. ) *
Nationality *
Age *
Gender * Male
Female
Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No
Educational Details - (ex. Bachelors In Business Administration) *
RESIDENCY STATUSCountry of Residence *
Are you currently in Kuwait? * Yes
No
Passport Number *
Passport Validity (DD/MM/YYY *
Do you have a Valid Kuwaiti Driving License
EMPLOYEMENT INFORMATIONCurrent - Past Employer *
Current Position *
Reason for Leaving
Current Salary (KWD) *
Expected Salary *
Covering letter (Optional)
Upload CV (in English, PDF or Word Forrmat)
UPLOAD YOUR FILE
Additional Documents
UPLOAD YOUR FILE
How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral
By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.
Email me a copy of this application Email me a copy of this application
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1
Customer Service Agent
Kuwait City, Al Kuwayt
doroob
Posted 19 days ago
Job Viewed
Job Description
Job Responsibilities
Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.
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Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.
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This advertiser has chosen not to accept applicants from your region.
2
Customer Service Advisor
Kuwait City, Al Kuwayt
Al Zayani
Posted 19 days ago
Job Viewed
Job Description
WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description
This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES
Key Responsibilities
Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS
Age:
Between 25-30 FEMALE Education:
A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:
Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:
Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS
APPLY
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION
First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS
Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION
Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application
#J-18808-Ljbffr
This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES
Key Responsibilities
Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS
Age:
Between 25-30 FEMALE Education:
A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:
Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:
Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS
APPLY
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION
First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS
Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION
Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Kuwait City, Al Kuwayt
Kuwait Livestock Company L.L.C
Posted 1 day ago
Job Viewed
Job Description
**المسمى الوظيفي**:
نحن شركة رائدة في مجال منتجات اللحوم مقرها في الكويت نبحث عن ممثل خدمة عملاء شغوف بعمله، عربي الجنسية ويتحدث الإنجليزية أيضًا، يتصف بالمسؤولية ويحب التفاعل مع العملاء لحل المشكلات التي تواجههم. لديه خلفية قوية في استخدام Odoo ERP مثل تطبيقات أودو الخاصة بـ (المشتريات، المبيعات، نقاط البيع، المخزون، التجارة الإلكترونية، المحاسبة)
ستكون مسؤولاً عن التواصل مع عملائنا باللغتين العربية والإنجليزية لمساعدتهم على تصفح منتجاتنا المتنوعة، وأيضاً حل مشكلات الطلبات الخاصة بهم والاستماع إلى شكواهم بحرص واهتمام.
**المسؤوليات**:
- التواصل الفعال مع العملاء عبر الهاتف والبريد الإلكتروني والدردشة الحية مع الحرص على التحدث بنبرة مهذبة ومناسبة.
- إدارة طلبات العملاء عبر لوحة التحكم المخصصة.
- الإجابة على الأسئلة المتعلقة بمنتجات اللحوم لدينا، وأسعارها، ومعلومات التسليم، وتوافرها.
- مساعدة العملاء في إكمال عملية الطلب وإصلاح المشكلات المتعلقة بحساباتهم.
- ترويج واقتراح المنتجات وفقا لاحتياجات العملاء لتحسين المبيعات.
- التأكد من أسلوب مهذب ومناسب أثناء التواصل مع العملاء.
**المؤهلات**:
- 2-3 سنوات من الخبرة العملية.
- التحدث عبر الهاتف بلباقة وإتقان اللغة الإنجليزية شفاهة وكتابة بشكل ممتاز.
- القدرة على القيام بمهام متعددة، وتنظيم، وتحديد أولويات العمل دون التأثير على الجودة.
- درجة البكالوريوس في أي مجال ذي صلة.
- الكفاءة في التواصل بشكل فعال مع مختلف عملائنا.
إذا كنت فردًا متميزاً وتتطلع إلى السفر إلى الكويت لتكون جزءًا من فريقنا وتمتلك المهارات والمتطلبات المطلوبة، فنحن نشجعك على التقدم للإنضمام إلى عائلتنا.
- ___
**Job description**
You will be responsible for communicating with our customers in Arabic & English. guiding them to navigate through our diverse meat products, resolve their ordering issues, and kindly listen to their complaints.
**Responsibilities**:
- Manage order processing via the dedicated dashboard.
- Provide knowledgeable answers to questions regarding our meat products, their prices, delivery info, and availability.
- Assist customers in completing the ordering process and fix issues related to their accounts.
- Promoting and suggesting products according to customer needs to optimize sales.
- Ensure a polite and suitable tone while communicating with customers.
**Qualifications**:
- 2 - 3 years of relevant work experience.
- Excellent telephone etiquette and excellent English verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
- Bachelor's degree in any related field.
- Proficiency in communicating effectively with our diverse client base.
نوع الوظيفة: دوام كامل
الخبرة:
- استخدام Odoo ERP: سنة واحدة (مفضل)
الرغبة في السفر:
- 100% (مفضل)
نحن شركة رائدة في مجال منتجات اللحوم مقرها في الكويت نبحث عن ممثل خدمة عملاء شغوف بعمله، عربي الجنسية ويتحدث الإنجليزية أيضًا، يتصف بالمسؤولية ويحب التفاعل مع العملاء لحل المشكلات التي تواجههم. لديه خلفية قوية في استخدام Odoo ERP مثل تطبيقات أودو الخاصة بـ (المشتريات، المبيعات، نقاط البيع، المخزون، التجارة الإلكترونية، المحاسبة)
ستكون مسؤولاً عن التواصل مع عملائنا باللغتين العربية والإنجليزية لمساعدتهم على تصفح منتجاتنا المتنوعة، وأيضاً حل مشكلات الطلبات الخاصة بهم والاستماع إلى شكواهم بحرص واهتمام.
**المسؤوليات**:
- التواصل الفعال مع العملاء عبر الهاتف والبريد الإلكتروني والدردشة الحية مع الحرص على التحدث بنبرة مهذبة ومناسبة.
- إدارة طلبات العملاء عبر لوحة التحكم المخصصة.
- الإجابة على الأسئلة المتعلقة بمنتجات اللحوم لدينا، وأسعارها، ومعلومات التسليم، وتوافرها.
- مساعدة العملاء في إكمال عملية الطلب وإصلاح المشكلات المتعلقة بحساباتهم.
- ترويج واقتراح المنتجات وفقا لاحتياجات العملاء لتحسين المبيعات.
- التأكد من أسلوب مهذب ومناسب أثناء التواصل مع العملاء.
**المؤهلات**:
- 2-3 سنوات من الخبرة العملية.
- التحدث عبر الهاتف بلباقة وإتقان اللغة الإنجليزية شفاهة وكتابة بشكل ممتاز.
- القدرة على القيام بمهام متعددة، وتنظيم، وتحديد أولويات العمل دون التأثير على الجودة.
- درجة البكالوريوس في أي مجال ذي صلة.
- الكفاءة في التواصل بشكل فعال مع مختلف عملائنا.
إذا كنت فردًا متميزاً وتتطلع إلى السفر إلى الكويت لتكون جزءًا من فريقنا وتمتلك المهارات والمتطلبات المطلوبة، فنحن نشجعك على التقدم للإنضمام إلى عائلتنا.
- ___
**Job description**
You will be responsible for communicating with our customers in Arabic & English. guiding them to navigate through our diverse meat products, resolve their ordering issues, and kindly listen to their complaints.
**Responsibilities**:
- Manage order processing via the dedicated dashboard.
- Provide knowledgeable answers to questions regarding our meat products, their prices, delivery info, and availability.
- Assist customers in completing the ordering process and fix issues related to their accounts.
- Promoting and suggesting products according to customer needs to optimize sales.
- Ensure a polite and suitable tone while communicating with customers.
**Qualifications**:
- 2 - 3 years of relevant work experience.
- Excellent telephone etiquette and excellent English verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
- Bachelor's degree in any related field.
- Proficiency in communicating effectively with our diverse client base.
نوع الوظيفة: دوام كامل
الخبرة:
- استخدام Odoo ERP: سنة واحدة (مفضل)
الرغبة في السفر:
- 100% (مفضل)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Supervisor (Ft)
Kuwait City, Al Kuwayt
Emergegcc
Posted 1 day ago
Job Viewed
Job Description
**Emergegcc**
Ahmad Al Jaber St, Al Kuwayt, Kuwait
**Job Details**:
- Join date: Immediately (preferred).
- Can speak and understand Arabic and English.
- Salary: 400-500.
- Location: Kuwait (required).
- Driver License and Car (preferred).
- Transferable Visa (required).
- Working hours: full time.
- The Customer Service Supervisor attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
**Requirements**:
- Requires a bachelors degree or equivalent and 2-5 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do require exercising independent judgment.
- Typically reports to the general manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
**Job Functions**:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Ahmad Al Jaber St, Al Kuwayt, Kuwait
**Job Details**:
- Join date: Immediately (preferred).
- Can speak and understand Arabic and English.
- Salary: 400-500.
- Location: Kuwait (required).
- Driver License and Car (preferred).
- Transferable Visa (required).
- Working hours: full time.
- The Customer Service Supervisor attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
**Requirements**:
- Requires a bachelors degree or equivalent and 2-5 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do require exercising independent judgment.
- Typically reports to the general manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
**Job Functions**:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Supervisor (Ft)
Kuwait City, Al Kuwayt
Emergegcc
Posted 1 day ago
Job Viewed
Job Description
**Emergegcc**
Ahmad Al Jaber St, Al Kuwayt, Kuwait
**Job Details**:
- Join date: Immediately (preferred).
- Can speak and understand Arabic and English.
- Salary: 400-500.
- Location: Kuwait (required).
- Driver License and Car (preferred).
- Transferable Visa (required).
- Working hours: full time.
- The Customer Service Supervisor attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
**Requirements**:
- Requires a bachelors degree or equivalent and 2-5 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do require exercising independent judgment.
- Typically reports to the general manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
**Job Functions**:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Ahmad Al Jaber St, Al Kuwayt, Kuwait
**Job Details**:
- Join date: Immediately (preferred).
- Can speak and understand Arabic and English.
- Salary: 400-500.
- Location: Kuwait (required).
- Driver License and Car (preferred).
- Transferable Visa (required).
- Working hours: full time.
- The Customer Service Supervisor attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
**Requirements**:
- Requires a bachelors degree or equivalent and 2-5 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do require exercising independent judgment.
- Typically reports to the general manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
**Job Functions**:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Supervisor (Ft)
Kuwait City, Al Kuwayt
Emergegcc
Posted 1 day ago
Job Viewed
Job Description
**Emergegcc**
Ahmad Al Jaber St, Al Kuwayt, Kuwait
**Job Details**:
- Join date: Immediately (preferred).
- Can speak and understand Arabic and English.
- Salary: 400-500.
- Location: Kuwait (required).
- Driver License and Car (preferred).
- Transferable Visa (required).
- Working hours: full time.
- The Customer Service Supervisor attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
**Requirements**:
- Requires a bachelors degree or equivalent and 2-5 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do require exercising independent judgment.
- Typically reports to the general manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
**Job Functions**:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Ahmad Al Jaber St, Al Kuwayt, Kuwait
**Job Details**:
- Join date: Immediately (preferred).
- Can speak and understand Arabic and English.
- Salary: 400-500.
- Location: Kuwait (required).
- Driver License and Car (preferred).
- Transferable Visa (required).
- Working hours: full time.
- The Customer Service Supervisor attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
**Requirements**:
- Requires a bachelors degree or equivalent and 2-5 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do require exercising independent judgment.
- Typically reports to the general manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
**Job Functions**:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Supervisor
Kuwait City, Al Kuwayt
RecruitMe Plus
Posted 1 day ago
Job Viewed
Job Description
Our client is a leading 5 stars medical clinic that specializes in Hair transplant consultations and procedures. They are looking for an amazing **Senior Customer Service Supervisor** to join our client teams in Kuwait.
The **Senior Customer Service Supervisor**, will act as a liaison, provide service information, answer clients' questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
As a successful Supervisor, you should be excited to help customers, patient, empathetic, and passionately communicative with a constant approach to providing the best customer experience in the clinics.
**Job Brief**:
We are hiring a **Senior Customer Service Supervisor** to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
**Responsibilities**:
- Set goals for performance and deadlines in ways that comply with the company's plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on rewards and promotions based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
**Job Requirements**:
- Proven experience as a call center supervisor or similar supervisory position
- Proficient in English; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Knowledge of performance evaluation procedures
- Knowledge of accounting tasks
- Outstanding communication and negotiation abilities
- Strong personality
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
- Bachelor's Degree in Administration or a relative field
The **Senior Customer Service Supervisor**, will act as a liaison, provide service information, answer clients' questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
As a successful Supervisor, you should be excited to help customers, patient, empathetic, and passionately communicative with a constant approach to providing the best customer experience in the clinics.
**Job Brief**:
We are hiring a **Senior Customer Service Supervisor** to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
**Responsibilities**:
- Set goals for performance and deadlines in ways that comply with the company's plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on rewards and promotions based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
**Job Requirements**:
- Proven experience as a call center supervisor or similar supervisory position
- Proficient in English; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Knowledge of performance evaluation procedures
- Knowledge of accounting tasks
- Outstanding communication and negotiation abilities
- Strong personality
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
- Bachelor's Degree in Administration or a relative field
This advertiser has chosen not to accept applicants from your region.
8
Customer Service/insurance Agent
Kuwait City, Al Kuwayt
Hadi Clinic - Hospital
Posted 1 day ago
Job Viewed
Job Description
The Customer Service/Insurance Agent shall be responsible for providing effective and responsive customer service to all patients of Hadi Clinic Hospital. This position shall be responsible for delivering high standard of services relating to patient registration, appointment system, bookings, patient queries, billings, cashiering and insurance related issues.
Must be already residing in Kuwait with a transferable residency.
**Experience**:
- medical customer service: 1 year (preferred)
**Language**:
- Arabic (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Must be already residing in Kuwait with a transferable residency.
**Experience**:
- medical customer service: 1 year (preferred)
**Language**:
- Arabic (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
9