17 Product Manager Information Technology jobs in Kuwait

We are hiring a Manager - IT for one of our esteemed clients in Kuwait within the Oil & Gas sector . This role is responsible for developing IT strategies, overseeing infrastructure, driving digital transformation, and ensuring cybersecurity compliance. The ideal candidate will have strong experience in IT governance, ERP implementation, and performance management.

Key Responsibilities:

• Develop and implement IT strategies aligned with the organization's long-term objectives.
• Oversee IT infrastructure, including servers, networks, and cloud systems, ensuring optimal performance and security.
• Lead cybersecurity initiatives and ensure compliance with international security standards.
• Drive digital transformation and automation projects to improve operational efficiency.
• Manage IT budgets, vendor relationships, and cross-functional IT projects.
• Implement and oversee ERP solutions, integrating operational dashboards and performance measurement systems.
• Ensure IT governance, performance management, and measurement frameworks are in place to support strategic objectives.

Qualifications & Experience:

• Bachelor’s degree in IT, Computer Science, or a related field (Master’s preferred).
• 10–15 years of IT management experience with proven leadership skills.
• Strong expertise in:
• ERP implementation and integration.
• Digital transformation and automation.
• Operational dashboards and performance measurement.
• Cybersecurity frameworks and IT governance.
• IT infrastructure management and cloud systems.

We are looking for an experienced and proactive IT Manager to lead our IT operations and ensure the smooth functioning of our technology systems. The IT Manager will be responsible for overseeing infrastructure, security, and support functions while aligning IT strategy with business goals.

• Manage and oversee daily IT operations, including infrastructure, hardware, software, and networks.
• Develop and implement IT policies, procedures, and best practices.
• Ensure system security, data protection, and compliance with regulations.
• Lead IT projects, including system upgrades, new technology implementation, and process improvements.
• Manage vendor relationships and IT contracts.
• Provide technical support and guidance to staff across the organization.
• Supervise and develop IT team members.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree is a plus).
• Proven experience (5+ years) in IT management or a senior IT leadership role.
• Strong knowledge of IT infrastructure, networking, cloud solutions, and cybersecurity.
• Experience in project management and vendor management.
• Excellent problem-solving, leadership, and communication skills.

Overview

We are looking for an experienced IT Infrastructure Engineer to manage, maintain, upgrade, and support the core infrastructure systems. This role ensures the availability, performance, security, and scalability of enterprise platforms like Active Directory, Exchange, Citrix, Infoblox, Microsoft Identity Manager (MIM), Microsoft Azure, Intune, and Office 365. The ideal candidate will have hands-on experience with hybrid environments (on-premises and cloud), excellent troubleshooting skills, and a proactive approach to infrastructure optimization and security compliance.

• System Administration & Support
  • Manage and administer Active Directory (user accounts, GPOs, trusts, replication, security policies).
  • Support and maintain Microsoft Exchange (mail flow, DAGs, mailbox policies, hybrid configuration with Office 365).
  • Administer and troubleshoot Citrix environments (virtual apps, load balancing, profile management).
  • Manage Infoblox for DNS, DHCP, and IPAM services.
  • Administer Microsoft Identity Manager (MIM) for identity lifecycle and synchronization.
  • Oversee Office 365 services (Exchange Online, Teams, OneDrive, SharePoint, licensing, compliance).
  • Manage Azure AD / Entra ID, including conditional access, PIM, and identity protection.
  • Administer Microsoft Intune (device management, compliance policies, app deployment).
• Maintenance & Upgrades
  • Apply patches, updates, and upgrades across infrastructure systems.
  • Monitor system performance and capacity, ensuring proactive scaling and availability.
  • Plan and execute infrastructure migrations (e.g., hybrid Exchange, Azure AD sync, Citrix, Infoblox upgrades).
• Security & Compliance
  • Implement and enforce security best practices (MFA, least privilege, encryption, monitoring).
  • Maintain compliance with corporate, industry, and regulatory requirements.
  • Work closely with security teams to remediate vulnerabilities and findings.
• Collaboration & Documentation
  • Collaborate with cross-functional teams (Networking, Security, DevOps, Application teams).
  • Maintain accurate system documentation, runbooks, and knowledge base articles.
  • Provide Tier 3/advanced support for incidents escalated from NOC/Service desk.

• Bachelor9s degree in computer science or equivalent
• 5+ years of experience in IT infrastructure roles with enterprise systems.
• Expertise in Active Directory, Exchange, Citrix, Infoblox, and Office 365 administration.
• Strong knowledge of Azure AD / Intune / MIM.
• Experience with hybrid cloud (on-premises + Azure).
• Familiarity with PowerShell scripting and automation.
• Understanding of security frameworks and best practices (ISO, PCI, NIST, CIS).

Job Title: Field IT Support Engineer

Location:

Job Type:

• Onsite Dispatch Support

About the Role

We are seeking resources to provide Field Services Support in the following areas:

• Desktop / End User Support
• Smart Hands & Feet / Data Center Support

This role requires a skilled engineer capable of providing onsite technical support on a dispatch basis.

Key Responsibilities

Technical

• Provide IT Infrastructure field support (hardware, software, and operating systems) while ensuring compliance with hardware warranties and customer security requirements.
• Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals, as well as desktop applications.
• Support enterprise LAN and WAN setups; perform “Smart Hands” activities under instruction.
• Provide break/fix desk-side support for Windows OS and MAC/Linux OS (preferred).
• Support peripheral and networking hardware (monitors, keyboards, mice, routers, switches, firewalls, racks, cabinets, etc.).
• Troubleshoot issues with systems and networks, including end-user cabling.
• Conduct repeat call analysis and develop preventive actions.
• Manage and resolve problems using deductive reasoning and technical troubleshooting.
• Use ticketing tools such as ServiceNow or Remedy .
• Assist with basic LAN/WAN concepts, DNS, DHCP, TCP/IP, VPN, and RDP.

Non-Technical

• Deliver excellent customer management and communication (oral and written).
• Collaborate with clients and teams at various levels.
• Work independently or as part of a team, with minimal supervision.
• Meet deadlines with a proactive, results-driven approach.
• Demonstrate flexibility with work schedules.

Qualifications

• Minimum 2–3 years of IT Infrastructure field support experience.
• Certifications such as CompTIA A+ or vendor certifications (Dell, Toshiba, Lenovo, Client) preferred.
• Strong problem-solving, communication, and customer service skills.
• Ability to lift/move IT equipment (up to 50 lbs).

Dispatch Model

• Engineers will work on a dispatch basis according to a weekly schedule.
• Minimum call-out notice: 24 hours .
• Compensation includes travel and work done onsite.

Compensation

• Base Hourly Rate: USD $15/hr
• Weekdays: 1.5x hourly rate